• Perform daily audits on client data for completeness and accuracy of coding utilizing both coding and clinical background to ensure appropriateness for reimbursement and meet required client turnaround time and KPI goals • Respond to provider appeals and meet required client turnaround time and KPI goals • Contribute to product by providing feedback to Management/Development Teams on changes to enhance editing and efficiency • Become familiar with claims payment policy and processing – specifically CMS, Medicaid regulations, AAOS, ICD-10, CPT & HCPCS, etc. • Complete all responsibilities as outlined in the annual performance review and/or goal setting • Complete all special projects and other duties as assigned

• Design and implement end-to-end analytics solutions including data processing, automation, visualizations, training, and ongoing support • Conduct comprehensive data analysis across familiar and unfamiliar datasets to identify patterns, trends, and insights • Translate data findings into actionable recommendations through effective stakeholder communication • Partner with Technology teams to design data integration from multiple systems into data warehouses and analytic models • Document process requirements, flow maps, and technical design using JLL standard tools • Ensure alignment between JLL system data and Client system data/reporting • Collaborate with data stewards to identify and remediate critical data quality issues • Maintain user permissions and access roles through the Technology Access Tool (TAT) • Stay current with industry trends and emerging technologies in data analytics and AI

• Plan, create, and execute manual test cases for web projects. • Validate functionalities, interfaces, navigation flows, and business rules. • Identify, document, and track bugs until they are resolved. • Collaborate with developers, designers, and project managers throughout the development cycle. • Validate responsiveness across different devices and browsers. • Perform regression testing prior to releases. • Ensure compliance with client-defined requirements. • Participate in the continuous improvement of the company's quality processes. • Assist in creating and maintaining test documentation.

Role Description The Software Quality Analyst is responsible for ensuring the quality, reliability, and readiness of web-based applications throughout the software development lifecycle. This role partners closely with product, engineering, and business stakeholders to analyze requirements, design and execute comprehensive test strategies, and identify risks early in the delivery process. The Software Quality Analyst performs a range of testing activities, including: - Functional testing - Regression testing - Integration testing - End-to-end testing In addition to hands-on testing, this role actively contributes to Agile teams, supports user acceptance testing, promotes continuous improvement of QA practices, and helps ensure quality standards are met from initial concept through deployment and production support. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or a related field or equivalent practical experience in software quality assurance. - Demonstrated experience as a mid-level QA Engineer or Analyst, contributing to end-to-end testing efforts across multiple releases. - Strong understanding of the software development lifecycle (SDLC) and quality assurance principles within Agile/Scrum environments. - Hands-on experience designing and executing test plans, test cases, and test scripts for web-based and/or API-driven applications using both manual and automated methodologies. - Proficiency with defect tracking and test management tools; able to clearly document, communicate, and validate defects end to end. - Experience collaborating within cross-functional, multi-disciplinary teams (e.g., product, engineering, business stakeholders). - Working knowledge of relational databases and the ability to query data to support testing and validation. - Familiarity with at least one testing specialty, such as test automation, API testing, or non-functional testing (performance, load, or reliability). - Strong analytical, organizational, and communication skills, with the ability to adapt to changing priorities and delivery timelines. - Ability to pass a background check upon hire and throughout employment. Requirements - Ability to effectively communicate, both verbally and in writing, at all levels of the organization. - Excellent active listening skills. - Ability to manage multiple work streams and make quick decisions based on information provided. - Detail-oriented with strong organization skills. - Customer service focus. - Strong interpersonal skills. Benefits - Annual compensation between $80,000 - $92,000, PLUS an annual performance-based, discretionary incentive. - Comprehensive health benefit options: Medical, dental, and vision coverage. - 401(k) with competitive employer match. - Company-paid life and disability insurance. - Paid parental leave and wellbeing incentives. - Generous paid time off, including volunteer time. - Flexible spending accounts for healthcare and dependent care. - Professional development opportunities and tuition reimbursement. - Remote work flexibility (role-dependent). - Opportunity for meaningful growth, both personally and professionally.