Role Description We are seeking a dedicated Junior Service Desk Analyst to join our team and provide support and troubleshooting for our drivers. The Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. As the single point of contact between the service provider and the users, they are responsible for: - Providing Tier 1 technical phone support for our Professional Drivers. - Troubleshooting and solving issues related to the Edge Connect Tablets, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and additional driver-related tasks. - Performing password resets for both internal users and our Professional Drivers across multiple platforms. - Accurately recording, updating, and documenting tickets/requests using ServiceNow. - Monitoring service desk tickets assigned to the queue and processing first-in first-out based on priority. - Processing/fulfilling requests submitted through the self-service portal. - Providing Tier 1 application support for core platforms (Mastermind, Salesforce, Workday, etc.). Qualifications - 6+ months of experience in troubleshooting and providing phone support. - 6+ months of experience in customer support roles. - Availability to work any schedule, rotating shifts. - A logistics background/experience is preferred. - Ability to work well under pressure. - Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem-solving. - Ability to interpret general technical questions. - Ability to follow instructions for resolving technical problems. - Excellent interpersonal, time management, and organizational skills; strong oral and written communication skills consistent with providing technical support and documenting this process. - Flexibility to accept change and handle multiple priorities. - Ability to communicate with end users and drivers. Benefits - Join a powerful tech workforce and help us change the world through technology. - Professional development opportunities with international customers. - Collaborative work environment. - Career path and mentorship programs that will lead to new levels. Company Description Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

• Developing optimization tactics and strategies for programmatic campaigns to enhance customer experience • Providing troubleshooting and quality assurance support for programmatic campaign performance issues • Recommending performance improvements based on analysis of campaign data and market insights • Analyzing bid data to identify and solve technical bidding challenges • Reviewing programmatic bid data and historical marketplace activity to boost private marketplace outcomes • Collaborating with cross-functional teams to integrate programmatic efforts with wider advertising goals • Assisting in the creation of reports on campaign performance, delivering insights to internal teams • Continuing to learn and apply new skills in programmatic technology and data analysis • Executing programmatic campaigns, monitoring their performance, and adjusting strategies as needed • Communicating analytical findings and strategic recommendations to stakeholders effectively • Consistent exercise of independent judgment and discretion in matters of significance. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.

Role Description As our Senior Quality Assurance Analyst on the Offshore Business Operations in the Employee Health and Benefits area, you’ll conduct quality assurance reviews to identify opportunities for improvement or potential compliance-related deficiencies within retail insurance. You’ll communicate with stakeholders and consult on implementation plans to ensure the firm’s high-quality standards are achieved. Qualifications - College Degree or equivalent education, training and work-related experience - Five years of experience within the Employee Health and Benefits industry - Ability to work independently - Highly effective written / verbal communication and facilitation skills - Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals - Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Requirements - Knowledge of Employee Health and Benefits specific systems and applications (a plus, but not required) Benefits - Generous time off, including personal and volunteering - Tuition reimbursement and professional development opportunities - Hybrid Work - Charitable contribution match programs - Stock purchase opportunities Company Description Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

Role Description The Senior IT Specialist Analyst – Epic Cadence & Referrals is responsible for the day-to-day support, optimization, and enhancement of Epic access and scheduling applications, with a primary focus on Epic Cadence and Referrals/Authorizations. This role partners closely with operational, clinical, and physician practice stakeholders to: - Analyze workflows - Implement system improvements - Maximize the effectiveness of Epic applications that support patient access, scheduling, referral management, and revenue cycle processes The analyst will lead and support application builds, upgrades, enhancements, and optimization initiatives while evaluating software releases and recommending solutions that improve: - Scheduling efficiency - Referral processing - Patient access - Operational outcomes This role requires strong expertise in Epic Cadence workflows, referral management, and related scheduling applications. Qualifications - Bachelor’s Degree (preferred) or 7+ years of relevant experience without a degree - Epic Cadence Certification required - Epic Referrals/Authorizations Certification required - Epic Prelude and RTE preferred Requirements - Strong experience supporting Epic Cadence and Referrals/Authorizations, including build, optimization, workflow configuration, and troubleshooting - Experience with: - Referrals and Referral Triage (Required) - eMPA (Required) - Guided Scheduling (Required) - Follow-Up Orders (Required) - Visit Types, including telehealth scheduling workflows (Required) - Decision Trees (Required) - Order Composer (Required) - Work Queues (WQs) and RTE (Preferred) - Experience with application support, upgrades, testing, and system enhancements in a healthcare environment - Proven ability to perform workflow analysis, requirements gathering, and stakeholder collaboration - Experience supporting patient access, scheduling, referral, and authorization workflows - Knowledge of Epic Real-Time Eligibility (RTE) functionality preferred - Experience managing incident, problem, and change management processes - Strong analytical, communication, and problem-solving skills with the ability to translate operational needs into technical solutions Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met