Owens & Minor

• Own the end‑to‑end quoting and pricing strategy, ensuring alignment with divisional and enterprise financial objectives. • Translate company and divisional strategy into executable pricing frameworks, cost models, and quoting policies. • Serve as a strategic advisor to senior leadership, providing insights on pricing competitiveness, margin performance, capacity constraints, and growth opportunities. • Lead the quoting function as a center of excellence, establishing standards, governance, and best practices. • Drive long‑range planning for quoting capabilities, tools, and organizational structure. • Lead and develop a high‑performing quoting organization through multi‑layer leadership, succession planning, and talent optimization. • Set clear performance expectations tied to business outcomes, accuracy, timeliness, and profitability. • Build leadership capability within the team through coaching, mentoring, and targeted development plans. • Partner with HR on workforce planning, hiring strategy, performance management, and corrective actions. • Foster a culture of accountability, continuous improvement, and cross‑functional collaboration. • Develop and oversee pricing strategies that balance market competitiveness with sustainable margin and cost containment. • Ensure cost estimation methodologies accurately reflect materials, labor, overhead, and operational complexity. • Monitor and manage quoting performance against KPIs including turnaround time, win rate, margin health, and forecast accuracy. • Identify financial risks and opportunities within the quoting process and implement mitigation or optimization strategies. • Maintain strong financial discipline while supporting revenue growth initiatives. • Direct day‑to‑day operations of the quoting function with accountability for efficiency, quality, and customer responsiveness. • Lead large‑scale process improvement initiatives, including system enhancements, automation, and workflow optimization. • Ensure compliance with regulatory, quality, and organizational standards across all quoting activities. • Establish strong communication cadences across functions to ensure alignment, issue escalation, and rapid decision‑making. • Champion change management and adoption for new tools, processes, and organizational initiatives. • Partner with Sales, Engineering, Operations, Finance, Marketing, and Procurement to deliver accurate, executable, and competitive quotes. • Act as a senior escalation point for complex, high‑value, or high‑risk quotations. • Maintain strong internal and external customer relationships through credibility, transparency, and responsiveness. • Ensure quoting strategies account for market trends, capacity considerations, and customer expectations.

• Conduct comprehensive reviews of existing custom procedure trays to identify opportunities for optimization, standardization, and simplification. • Evaluate pack component utilization and procedural workflows to eliminate unnecessary items and reduce variation. • Partner with customers and clinical stakeholders to align pack configurations with current clinical practice. • Lead pack review initiatives that improve customer outcomes while reducing complexity and cost. • Serve as the clinical authority for component recommendations and pack design decisions. • Identify opportunities to increase utilization of proprietary and preferred products within custom packs. • Partner with Sourcing, Product Management, and Portfolio Profitability teams to evaluate alternative products, conversions, and supplier rationalization opportunities. • Support category management initiatives by identifying standardization opportunities across customer portfolios. • Provide clinical guidance on component substitutions, conversions, and new product introductions. • Serve as a clinical consultant during customer pack reviews, implementations, renewals, and retention activities. • Facilitate clinical value analysis discussions with surgeons, perioperative leaders, and supply chain teams. • Support field sales teams by providing clinical expertise during strategic customer engagements. • Conduct on-site customer assessments and procedural observations to identify opportunities for improvement. • Partner with Sales and Customer Success teams to develop customer-specific optimization recommendations. • Quantify clinical, operational, and financial benefits associated with pack redesign opportunities. • Support retention and growth initiatives by demonstrating value through consultative pack optimization. • Contribute to margin improvement efforts through component standardization and proprietary product conversion strategies. • Partner with Manufacturing and Operations teams to improve pack configurations that support production efficiency and scalability. • Collaborate with Product Management and Marketing on customer-facing clinical value messaging. • Support supplier reviews, product evaluations, and strategic sourcing initiatives from a clinical perspective. • Act as the voice of the customer and clinician in cross-functional decision making.

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments • Reviews unpaid and underpaid claims • Resubmits or appeals as necessary • Verifies payment information adjustments to supervisor • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys • Complies with the Fair Debt Collector Practices Act (FDCPA) • Responds to customer inquiries regarding account status • Researches customer’s accounts thoroughly and documents appropriately • Resolves discrepancies and prepares adjustments and refunds as necessary • Ensures that all information regarding collection activity of account is entered accurately into the billing system • Brings recurring issues to the attention of the department supervisor • Initiates payments and resubmits bills as necessary • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships • Report to work punctually at assigned starting time, and have reliable, consistent attendance

• Lead, mentor, and develop a team of data engineers and BI developers • Establish delivery standards, performance expectations, and career development plans • Promote a culture of accountability, innovation, and continuous improvement • Foster a high-performing engineering culture focused on accountability, delivery excellence, innovation, operational maturity, and continuous improvement • Own and manage enterprise data platforms including Snowflake, Informatica, and Power BI • Ensure platform performance, scalability, reliability, and security • Drive standardization of data engineering practices, architecture, and delivery frameworks • Drive modernization of enterprise data architecture, integration patterns, and cloud data capabilities • Establish scalable DataOps and platform governance practices to improve reliability, observability, and delivery efficiency • Manage a large portfolio of data and analytics demand across business functions • Prioritize initiatives and ensure alignment with strategic objectives • Design and implement repeatable, scalable solutions to improve speed and consistency of delivery • Develop and maintain multi-year technology roadmaps for data and analytics platforms • Lead annual budget planning, forecasting, and ongoing financial management • Optimize platform costs while maintaining service quality and delivery timelines • Evaluate solution viability including technical feasibility, cost, and long-term sustainability • Continuously improve platforms to increase delivery velocity and operational efficiency • Drive modernization initiatives to enhance data architecture and integration capabilities • Expand AI-enabled services and capabilities within the data platform ecosystem • Enhance business self-service analytics through governed datasets and reporting frameworks • Increase adoption of scalable, reusable data products across the organization • Build strong partnerships across IT (Infrastructure, Applications, Security) and business units • Translate business requirements into technical solutions aligned with enterprise standards • Ensure transparent communication of priorities, progress, risks, and outcomes

Role Description The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. - Evangelize our customers and turn our disgruntled patients into our biggest fans. - Support our Field teams, Operations, and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. - Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. - Proactively create a better patient experience. - Be a champion of the employee experience and drive our unique company culture. - Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. Qualifications - High school degree or equivalent. - 1-3 years’ experience in healthcare/health insurance industry desired. Requirements - Patient-Focused: You start with the patient and work backwards. - Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities. - Collaborative: You love teamwork and work well across functions and groups. - An Effective Communicator: You write and speak clearly, concisely, and with a spirit of partnership. - Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others. - Relationship Builder: You excel in getting people involved and building a network of contacts. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. The anticipated salary range for this position is $20.00-23.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Core Responsibilities - Review and Process orders via fax and electronic platforms - Make outbound calls to patients and referrals as needed - Utilize tools and resources to assist in order entry - Use full product knowledge of Byram therapies to service patients - Communicate effectively with patients, teammates healthcare professionals and sales team - Consistently meet required Key Performance Indicators (KPI’s) - Perform other duties as required Qualifications - High School Diploma or equivalent required - 1-2 years of customer service experience required - Call center experience preferred - Excellent written and verbal communication skills - Proficient with MS Office and the ability to navigate multiple platforms - Ability to learn our brand products and therapies - Strong customer service skills with the ability to resolve patient concerns - Demonstrate soft skills to enhance patient experience Benefits - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs

Role Description The collections representative follows up with insurance companies to resolve unpaid claims. This is a Remote position. - Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. - Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. - Verifies payment information adjustments to supervisor. - Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. - Complies with the Fair Debt Collector Practices Act (FDCPA). - Responds to customer inquiries regarding account status. - Researches customer’s accounts thoroughly and documents appropriately. - Resolves discrepancies and prepares adjustments and refunds as necessary. - Ensures that all information regarding collection activity of account is entered accurately into the billing system. - Brings recurring issues to the attention of the department supervisor. - Initiates payments and resubmits bills as necessary. - Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Reports to work punctually at assigned starting time, and has reliable, consistent attendance. - Performs other duties as required. Qualifications - High school diploma is required. - One year of related experience is required. Requirements - Basic skills in Word and Excel. - English (reading, writing, verbal). - Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. - Evangelize our customers and turn our disgruntled patients into our biggest fans. - Support our Field teams, Operations, and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. - Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. - Proactively create a better patient experience. - Be a champion of the employee experience and drive our unique company culture. - Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. Qualifications - High school degree or equivalent. - 1-3 years’ experience in healthcare/health insurance industry desired. Requirements - Patient-Focused: You start with the patient and work backwards. - Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities. - Collaborative: You love teamwork and work well across functions and groups. - An Effective Communicator: You write and speak clearly, concisely, and with a spirit of partnership. - Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others. - Relationship Builder: You excel in getting people involved and building a network of contacts. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

• Lead end-to-end SAP MM & WM implementations, rollouts, support, and enhancement projects. • Independently drive project discussions with business stakeholders, leadership teams, warehouse operations teams, and IT teams. • Work as a solution owner for SAP MM/WM-related initiatives and provide strategic recommendations to business users. • Handle projects single-handedly from requirement gathering through go-live and hypercare support when required. • Work closely with offshore teams and coordinate with functional, technical, integration, and infrastructure teams. • Analyze business processes and propose scalable SAP-driven solutions for warehouse and procurement optimization. • Configure and support: Purchasing, Inventory Management, Logistics Invoice Verification, Warehouse Management RF processes, Put away & Picking strategies, Storage Unit Management, Batch Management. • Support inbound, outbound, replenishment, cycle counting, physical inventory, and shipping processes. • Work on integration between SAP and external WMS/3PL systems. • Coordinate with EDI and middleware teams for interface design, issue resolution, and enhancements. • Prepare functional specifications and coordinate with ABAP developers for custom developments. • Lead SIT, UAT, defect management, cutover planning, and production support activities. • Drive process improvements, automation initiatives, and warehouse optimization projects. • Create project documentation, SOPs, training materials, and knowledge transfer documents. • Act as a primary point of contact for SAP MM/WM-related escalations and critical issue resolution.

• The Product Manager will be responsible for driving and executing strategic marketing programs that build a sustainable and profitable business across highly clinical product categories, including respiratory, enteral feeding, electromedical, and patient monitoring, with the opportunity to expand into additional specialty areas. • This role will own the product roadmap, innovation pipeline, and category growth strategy, leading new product development initiatives from concept through commercialization. • Working in collaboration with cross-functional teams, the Product Manager will identify market opportunities, develop business cases, and execute strategic initiatives that support long-term business growth and category expansion. • This position is accountable for building strong value propositions, optimizing portfolio performance, and ensuring successful product launches that meet customer needs and financial objectives. • The role will report to the Director of that department.