Rentvine

• Own inbound customer inquiries via phone, email, and live chat — responding promptly, professionally, and with measurable impact on customer satisfaction. • Serve as a trusted advisor to clients, guiding them through complex platform questions and helping them get maximum value from Rentvine's features. • Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through. • Consistently meet or exceed established SLAs, CSAT targets, and team KPIs. • Diagnose, investigate, and resolve software, accounting, and workflow-related issues with a structured, methodical approach. • Identify recurring issues and escalate complex or high-impact cases to Tier 2 or Engineering with clear, thorough context. • Document troubleshooting steps and resolution outcomes in a way that enables team-wide knowledge sharing. • Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows. • Guide customers through best practices, configuration options, and system navigation to help them work more efficiently. • Serve as an internal resource for team members on platform behavior and edge-case scenarios. • Contribute to the continuous improvement of the knowledge base, internal SOPs, and customer-facing help content. • Capture customer feedback to surface trends to Product, Engineering, and Leadership. • Collaborate cross-functionally with Onboarding, Account Management, and Customer Success to ensure a seamless customer experience.

• Drive new business growth in your dedicated territory by managing the sales process through inbound and outbound lead generation as well as in-person events and local association chapter meetings. • Conduct tailored product demos and discovery calls to understand client needs and align our software as the solution. • Manage a pipeline of opportunities using a consultative sales approach from initial contact through contract close. • Collaborate closely with Sales Engineers, BDRs, Marketing, and Customer Success teams to ensure a seamless buyer journey. • Meet and exceed monthly and quarterly revenue targets and KPIs. • Keep CRM (e.g. HubSpot) updated with accurate opportunity details and client interactions. • Stay up to date on product enhancements, industry trends, and competitor activity.

Role Description Build the Legal Engine of a High-Growth SaaS Company. Rentvine is a fast-growing, private equity-backed SaaS company transforming how property managers operate across the United States. As we scale, we are ready to hire our first in-house legal leader. This is a rare opportunity to build and own the legal function from the ground up at a high-growth, PE-backed SaaS business. You will be Rentvine’s first dedicated in-house legal hire, responsible for architecting and leading our internal legal function. Reporting directly to the CFO and partnering closely with executive leadership, you will help the company scale responsibly while enabling the business to move fast. This is not a maintenance role — it is a build-and-lead opportunity. - Establish and professionalize the company’s internal legal infrastructure - Provide commercially minded legal advice that enables smart growth - Serve as a trusted advisor to Sales, Product, Finance, and Operations - Support M&A activity, including NDAs, transaction documentation, and diligence coordination - Assist with post-acquisition integration from a legal and governance perspective - Oversee governance, compliance, and corporate hygiene - Lead and streamline customer and vendor contracting processes - Develop and maintain contract templates and document management systems - Ensure compliance with data protection and privacy regulations - Deploy technology that leverages progressive document management systems, including AI solutions, to drive scale and operational efficiencies - Advise on IP, GenAI, real estate, employment, and broader risk management matters - Manage relationships with outside counsel and optimize legal spending - Stay ahead of regulatory changes impacting SaaS and property management Qualifications - Juris Doctor (JD) from an accredited institution - Active Bar membership, preferably in Florida or another East Coast jurisdiction - 5+ years of experience in a law firm and/or in-house role - Strong experience negotiating B2B SaaS agreements and vendor contracts - Solid understanding of contract law and risk management principles - Experience advising growing businesses across multiple jurisdictions - Working knowledge of data protection and privacy regulations - Exposure to M&A processes - Experience managing outside counsel - Interest in legal tech and automation - Highly organized; clear and concise communicator Requirements - Think like a business partner, not just a legal advisor - Simplify complex legal concepts into practical guidance - Operate with ownership and accountability - Willing and able to roll up your sleeves - Raise your hand when you need help - Value collaboration and low-ego teamwork Benefits - Competitive compensation - Medical, Dental, Vision, Life, Disability, and 401(k) - Remote flexibility (East Coast preferred – travel required) - A high-impact role in a scaling SaaS company - A collaborative leadership team invested in your growth Company Description Rentvine’s core values center on a relentless, customer-obsessed approach to property management technology, driven by principles of integrity, collaboration, and a philosophy of "Ubuntu"—believing success is collective. Key components of Rentvine’s core values and culture include: - Relentless & Driven: An unyielding, persistent, and determined pursuit to win. - Obsessively Customer-Centric: A profound dedication to clients and users, with a roadmap directly shaped by their feedback. - Ubuntu (Collective Success): Embracing the philosophy of "I am who I am because of who we all are," emphasizing teamwork and community. - No Ego & Humble: Fostering a supportive, collaborative, and humble environment. - Integrity & Doing the Right Thing: Consistent and unwavering adherence to honesty and ethics in all decisions. - Innovation & Passion: A commitment to pushing for excellence and building the future of property management.

About The Role This is not a traditional SDR seat. We’ve built a proprietary AI-powered outbound engine that handles prospecting, lead sourcing, and personalized email sequencing—so you won’t spend your day writing cold emails or hunting for contacts. Instead, the system pushes ready-to-work calls and tasks directly to your queue, pre-loaded with personalized context on every prospect. Your job is to excite and introduce the market to Rentvine. You’ll make 100+ dials per day, use AI-generated prospect intelligence to drive relevant conversations, qualify opportunities against our ICP, and set high-intent demos for Account Executives. This is a high-volume, performance-driven role for someone who thrives with structure, loves the phone, and wants to break into SaaS sales backed by best-in-class tooling. What You'll Do - Dial with purpose: Make 100+ outbound calls per day using AI-curated task queues. Each call comes with personalized prospect context—your job is to read it, internalize it, and use it to connect Rentvine’s platform to the prospect’s specific needs. - Follow and adapt scripts: Execute structured call frameworks while reading the room—know when to stay on script and when to flex based on what the prospect tells you. - Work tasks: Engage prospects via tasks touchpoints as part of the multi-channel cadence. - Qualify with rigor: Uncover pain around trust accounting, data openness, workflows, and total cost of ownership; confirm fit before booking AEs. - Hand off cleanly: Align with AEs on ICP, share context from your conversations, and maximize show rates and conversion. - Maintain CRM discipline: Log crisp call notes in HubSpot, keep records current, and feed market intelligence back to Sales, Marketing, and Product. - Leverage AI tooling: Work within our AI-powered stack daily—you’ll interact with tools that surface prospect data, automate sequencing, and prioritize your workflow. What Success Looks Like (30 / 60 / 90) - 30 days: Ramped on ICP, product, and call scripts. Hitting consistent daily activity targets. First qualified meetings set. - 60 days: Meeting held and show-rate targets on track. Creating qualified SQLs and pipeline. Comfortable navigating the AI-powered workflow independently. - 90 days: Consistently at or above monthly quota for demos, SQLs, and pipeline created ($). Recognized for call quality, CRM hygiene, and coachability. Qualifications - Connection mindset: You’re energized by building relationships with industry peers and don’t shy away from rejection. Cold calling is the job—and you’re here for it. - Coachability and discipline: You follow process, internalize feedback quickly, and execute within a structured system. You’re a self-starter who takes ownership of your tasks and outcomes while working within the team’s playbook. - Strong verbal communication: You’re clear, concise, and consultative on the phone. You can synthesize prospect context in real time and pivot a conversation. - Comfort with technology: You can navigate a CRM (HubSpot preferred), dialing software, and AI-powered tools without hand-holding. You don’t need to be technical—but you need to be tech-comfortable. - Performance under pressure: You’re motivated by quota, competitive by nature, and energized—not stressed—by measurable targets. - Comfort with ambiguity: We’re a scaling company. Processes evolve, tools change, and priorities shift. You adapt, ask questions when stuck, and keep moving. Even Better If You Have - 0–1 years in outbound sales, business development, or a high-volume phone role (SaaS and/or PropTech a plus). - Familiarity with property management workflows: trust accounting, owner/tenant portals, maintenance coordination, or open API value. - Experience with HubSpot, Aircall, ZoomInfo, or similar sales tools. Compensation & Benefits - Compensation: $75,000 - $80,000 OTE (based on experience) - - Uncapped Commission - Benefits: Medical, dental, vision, 401(k), paid time off, and home-office stipend. - Work model: Remote-friendly for candidates not local to SW Florida with optional hub collaboration days; travel to key industry events (~10–15%). - - Candidates local to the Estero, FL area will be fully onsite in the office. - Growth: Clear career path from SDR into closing roles, with hands-on coaching and exposure to modern revenue operations. Our Values Rentvine is a scaling company with a startup soul. These aren’t wall art—they’re how we hire, coach, and promote. - Relentless. Determined and persistent pursuit to win. - Obsessively Care. Profound dedication to our customers and each other. - Ubuntu. I am who I am because of who we all are. - No Ego. Humble confidence and selfless attitude. - Do the Right Thing — Always. Unwavering adherence to integrity, honesty, and humility, even when decisions are hard. - Deliver. Produce results above and beyond what is expected. Why Rentvine - Build pipeline for a product customers genuinely rave about—fast support, deep accounting, and an open platform. - Sell all-features-included software with no paywalls—your prospects won’t get nickel-and-dimed. - Work with a modern, AI-powered sales motion that removes the grunt work and lets you focus on what matters: conversations. - Join a company scaling responsibly that listens to its customers and invests in its people.

• Own and evolve the quality assurance function • Ensure consistent, high-quality releases across the platform • Establish scalable QA processes as we grow • Validate new features and improve testing coverage • Drive accountability and quality • Design, drive, and own test automation efforts • Build and improve QA processes, workflows, and standards • Execute and oversee manual and automated testing • Identify, document, and track defects through resolution • Ensure quality across releases, including regression testing • Help implement and expand automated testing practices • Provide visibility into quality metrics and risks • Plan the Catch-Up — Assess the current state of test coverage • Own Environment and Data Strategy — Partner with DevOps

• Execute manual and exploratory testing across assigned product pods • Perform user acceptance testing (UAT) on new features and releases in staging and production-refresh environments • Run post-deployment smoke tests in production to verify release health • Collaborate with Product Managers and developers to define acceptance criteria and test scenarios • Create, maintain, and execute detailed test cases and test plans • Identify, document, and track defects through resolution, ensuring clear reproduction steps • Validate bug fixes and regression scenarios prior to release • Participate in sprint planning, backlog grooming, and release readiness reviews • Help build and refine QA processes, checklists, and standards as the department grows • Contribute test data requirements and assist with test data management across environments • Partner with the engineering team to support the transition toward automated UI and API testing

• Act as the project manager for onboarding, guiding clients through each phase of implementation from kickoff to go-live • Conduct regular video calls with customers to provide training, updates, and guidance • Enter and reformat client data from reports using Excel to align with Rentvine’s import requirements • Track onboarding progress, manage timelines, and ensure all milestones and deadlines are met • Collaborate closely with internal departments, including Support, Sales, Product, Applications & Screening, and Finance, to ensure a smooth and efficient onboarding experience • Proactively identify and resolve issues that may impact onboarding timelines, ensuring the project progresses smoothly and stays on schedule • Train clients on how to implement their current processes into our software and support successful product adoption.

• Drive Adoption & Customer Value • Own post-sale customer engagement focused on onboarding, adoption, and long-term success • Guide customers in leveraging the full suite of Rentvine products to achieve their business goals • Develop and execute success plans aligned to customer objectives • Drive adoption depth and breadth across the Rentvine platform • Identify gaps in product usage and increase engagement across features and products • Monitor customer health and proactively address risks related to low adoption • Partner with AEs on Growth • Work closely with Account Executives to identify and support expansion opportunities • Surface opportunities to expand usage across additional Rentvine products and features • Provide insight into account health, usage trends, and customer goals • Participate in account planning and strategic customer conversations • Manage Customer Relationships • Build strong relationships with key stakeholders and decision-makers • Lead regular touchpoints including business reviews and strategic check-ins • Act as a trusted advisor, helping customers maximize value from the platform • Support escalations and coordinate internally to ensure strong outcomes • Support Retention & Risk Mitigation • Identify and address churn risks through improved engagement and adoption • Reinforce value by connecting product usage to customer outcomes • Partner with internal teams to resolve issues and remove blockers • Reporting & Collaboration • Report to the Senior Director of Customer Success & Support and work closely with Sales, Product, and Support.

• Design and build scalable features across multiple React Native applications • Own complex front-end flows end-to-end • Collaborate closely with Mobile Engineering Lead to implement and evolve architectural direction • Drive implementation of AI-assisted workflows

• Lead Full-Stack Feature Development: Implement new designs and features across the entire stack, from UI components in React to API endpoints in PHP. • Architect Backend Logic: Maintain and enhance our backend systems, primarily built on the Phalcon framework, while leveraging experience in modern PHP standards. • Modernize the UI: Build scalable, reusable components using modern React patterns and integrate them seamlessly with our backend services. • Collaborate Cross-Functionally: Work with designers to ensure technical feasibility and with other engineers to refine our API contracts and data models. • Uphold Code Quality: Write clean, efficient, and well-structured code. Participate in code reviews and mentor junior/mid-level engineers on best practices in both PHP and JavaScript. • Optimize & Debug: Troubleshoot complex issues across the stack—from SQL query optimization to frontend rendering performance.