BigPanda

Role Description BigPanda is seeking an enterprise sales rep who is process-oriented, has an exceptional commitment to detail, is customer-obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value-added prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals who welcome feedback and challenge. What you will do: - Manage a complex sales cycle and share the value of BigPanda’s platform solution to prospective clients. - Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda’s value. - Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda’s stable of satisfied customers. Qualifications - Experienced SaaS sales pro with a consistent track record of overperformance. - Exceptional communication skills and executive presence. - A strong commitment to development and growth as a sales professional. - Proven record of overachieving sales quotas. - Experience selling SaaS solutions, ideally in a startup environment. - Sales methodology training and experience managing a forecast. - Demonstrated commitment to thoughtful and value-added prospecting. - Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives. Benefits - Competitive equity. - Remote-first environment. - Unlimited PTO. - Comprehensive health benefits. - #PandaParent support: Combined total of 18 weeks fully paid leave for all new parents. - Financial planning services. - Employee learning & development budget. - Values-based recognition (quarterly and annually). - Social community & ERG programs. - Dog friendly office. - Lunches provided in office. - Flexible work environment. - Values-based culture. - Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $280,000 - 320,000. - This is a commission-eligible position, and the pay mix for this role is 50/50. - BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. - We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. - BigPanda has a significant focus on career development that is at the core of our employee experience.

Role Description Biggy Engineering is building BigPanda’s generative AI platform for IT Operations: AI-powered incident response, prevention, automation, knowledge retrieval, workflow execution, and operational intelligence. We are expanding what enterprise IT teams can do with AI, not just making existing workflows slightly faster. This is an early-stage product environment inside an established enterprise company. We move quickly, work directly with customers, make pragmatic tradeoffs, and prioritize shipping differentiated customer value over perfect process. Engineers on this team are expected to operate with extreme ownership, high urgency, and a strong bias for action. The ideal candidate is a strong product-minded software engineer with hands-on AI experience, not a research-first ML profile. We care most about agency, judgment, output, speed, customer empathy, technical depth, and the ability to turn ambiguity into working software. This role is informed by the Biggy engineering scope already demonstrated across full-stack systems, APIs, workflow orchestration, secure ingestion, vector database indexing, automation frameworks, agent workflows, and direct customer collaboration. Responsibilities - Build production-grade software across backend services, APIs, web applications, workflow systems, AI agents, enterprise integrations, and automation platforms. - Architect and implement AI-native capabilities using LLMs, prompting, tool calling, agent orchestration, RAG, vector search, knowledge graphs, embeddings, and structured/unstructured enterprise data. - Use AI coding platforms such as Cursor, Claude Code, and similar tools as a core part of your development workflow to increase speed, exploration, and delivery quality. - Write high-quality prompts for development, debugging, product behavior, agent execution, data extraction, reasoning workflows, and customer-facing AI experiences. - Own features from concept through delivery, including customer discovery, technical design, implementation, manual validation, release, bug resolution, and iteration. - Work directly with customers, GTM, product, and other engineers to identify high-value problems and translate them into product capabilities. - Make pragmatic tradeoffs between speed, quality, reliability, cost, latency, scalability, and customer impact. - Move fast in ambiguous problem spaces without hiding behind process, excessive documentation, or prolonged design debates. - Manually validate AI and product behavior with care, especially where automated tests and evals are insufficient for probabilistic systems. - Respond rapidly and transparently to bugs, regressions, and customer-impacting issues. - Collaborate through paired development, design discussion, code review, debugging, and direct technical debate. - Help raise the team’s bar for velocity, technical judgment, ownership, and customer-focused execution. Qualifications - Strong software engineering fundamentals across backend, full-stack, distributed systems, APIs, or product engineering. - Hands-on experience building AI-enabled product capabilities with LLMs, RAG, vector databases, embeddings, agents, workflow automation, knowledge systems, or related technologies. - Strong practical prompting skills, including prompt iteration, context design, tool-use instructions, structured outputs, and failure-mode analysis. - High proficiency with modern AI development tools such as Cursor, Claude Code, ChatGPT, or similar platforms. - Ability to architect and build agent systems that can reason, retrieve context, call tools, execute actions, handle errors, and operate safely in enterprise environments. - High agency: you learn what you need to learn quickly, make forward progress independently, and do not wait for someone else to define every step. - Extreme ownership: you care about outcomes, customer impact, reliability, and follow-through, not just completing assigned tickets. - High velocity: you are motivated to ship, learn, and iterate quickly while maintaining sound engineering judgment. - Customer curiosity: you want direct exposure to users and are comfortable using customer feedback to shape priorities. - Product judgment: you can distinguish between what is technically interesting and what creates meaningful customer value. - Healthy conflict: you can challenge weak ideas directly while remaining considerate, collaborative, and low-ego. - Comfort with uncertainty, changing priorities, incomplete requirements, and fast iteration cycles. - Excitement about applying AI to real enterprise IT Operations problems, not just building demos. Technical Areas You May Work In - TypeScript / Node.js backend services - Fastify or similar API frameworks - React / Next.js customer-facing applications - Slack and Microsoft Teams applications - Agent workflow engines and action execution systems - RAG pipelines, vector databases, embeddings, and retrieval systems - Knowledge graphs and enterprise knowledge modeling - Prompt engineering, context engineering, and tool-use design - ServiceNow, ITSM, monitoring, alerting, and incident management integrations - Data ingestion, indexing, synchronization, and unstructured data processing - S3, SQS, Lambda, and AWS-based service architecture - Authentication, authorization, OAuth, SSO, API keys, and RBAC - Incident response, change risk, and incident prevention use cases (domain knowledge/awareness) Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support: Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

Role Description BigPanda is hiring a Director of Professional Services to lead the team that delivers world-class onboarding and continuous platform services for our largest enterprise customers. You will own the people, the playbooks, and the outcomes for a portfolio of strategic accounts. You'll do it during the most consequential transition in our company's history. BigPanda is shifting from a deterministic event-correlation pipeline to an agentic operations platform — AI systems that detect, investigate, and resolve incidents on top of that pipeline. Every downstream AI feature is only as good as what Professional Services puts in front of it. Your team is the bridge. What you will do: - Own delivery outcomes across a portfolio of strategic enterprise accounts — onboarding, managed services, and AI product adoption - Personally engage on the most critical accounts, running executive business reviews and framing technical progress as business outcomes - Lead, develop, and level a team of Solutions Architects, Forward Deployed Engineers, and Value Delivery Managers - Run a structured leveling framework with clear promotion gates — know where every person is, where they're headed, and what's blocking them - Partner with Sales and Customer Success on scoping, pre-sales, and services revenue forecasting - Codify delivery practices into scalable playbooks, templates, and partner-runnable scope - Own knowledge engineering for AI features — content curation, CMDB topology, risk tuning, and output quality - Be the loudest, best-evidenced internal voice on what customers need next Qualifications - 5+ years leading a professional services team in enterprise SaaS; 8+ years total in PS, implementation, or consulting - Track record recruiting, developing, leveling, and exiting people with clarity and care - Strong operational skills — services revenue forecasting, capacity planning, and process improvement at scale - Comfortable presenting to C-level stakeholders in complex enterprise environments - Experience with enterprise IT, AIOps, observability, ITSM, or incident management platforms - Clear point of view on what AI-native software requires from a services team — knowledge curation, data quality, and probabilistic vs deterministic operating models Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

Role Description The Senior Account Manager (Sr. AM) is responsible for owning and growing a portfolio of strategic enterprise customers. This role focuses on driving customer value realization, retention, and expansion by aligning the platform’s Agentic IT Operations capabilities to customer business and operational outcomes. The SAM operates as the General Manager of their accounts, partnering closely with Sales, Product, Engineering, and Customer teams to deliver measurable impact and long-term partnership value. What you will do: - Customer ownership: Own retention and growth for Tier 1 enterprise accounts. Build multi-year strategic account plans aligned to customer IT operations goals. - Executive engagement: Build relationships with CIOs, VPs of IT Ops, and SRE leaders. Lead EBRs and BVRs that tie platform capabilities to measurable ROI. - Renewals & expansion: Own renewal strategy and execution. Identify upsell and cross-sell opportunities, manage churn risk, and drive GRR/NRR targets. - Cross-functional leadership: Coordinate Sales, TAM, SE, Support, and PS teams on your accounts. Advocate for the customer internally while balancing business objectives. - Voice of customer: Provide structured feedback to Product and R&D. Surface reference, case study, and speaking opportunities to deepen partnerships. Qualifications - 5+ years in Account Management, Customer Success, or Strategic Accounts in B2B SaaS - Background in enterprise IT, IT Operations, SRE, Observability, or Incident Management platforms - Proven track record managing large ARR accounts, renewals, and expansion - Executive presence — able to translate technical value into business terms - Comfortable navigating complex, multi-stakeholder enterprise organizations - At ease operating with ambiguity in fast-moving SaaS environments Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support: Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

Role Description BigPanda is seeking an experienced Senior Value Delivery Manager (VDM) to join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention. VDMs lead implementations that unify traditionally siloed IT functions across: - Observability - Event Management - Incident Management - Problem Management - Change Management - Site Reliability Engineering - Operations They must quickly understand each customer’s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda’s products and expertise. Responsibilities: - Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment. - Quickly assess a customer’s IT operations model and guide changes that enable cross-department collaboration through BigPanda. - Partner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs. - Develop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes. - Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams. - Scope, prioritize, and deliver iterative outcomes that reinforce value realization. - Identify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are “in the room” to drive adoption and change. - Maintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes. - Champion customer success stories and outcomes that validate BigPanda’s business value. - Contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology. Qualifications - 6+ years project management experience with enterprise IT Projects or SaaS Implementations - Experience with digital transformation projects and implementing operational improvements alongside technical solutions - Demonstrated responsibility for timelines, deliverables, budget, and resources - Detail-oriented, energetic, efficient individual with a “get it done” attitude - Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads - Experience developing risk identification and mitigation plans - Experience developing and delivering value-oriented roadmaps - Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives. - Experience in AIOps or ITOps strongly preferred - Ability to travel up to 10% for key project milestones Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

Role Description BigPanda is seeking an organized, reliable, and proactive Engineer, Finance & GTM Systems to join our team. This is a hybrid systems role supporting both Finance and Sales/Revenue, responsible for managing and evolving our core enterprise systems to meet BigPanda’s fast-changing needs. This role will be critical in maintaining and scaling BigPanda’s tech stack while driving process improvements, automation, integrations, and AI initiatives. You will partner directly with stakeholders — not just executing requests, but understanding business objectives and designing scalable, thoughtful solutions that enable growth. This opportunity will provide you with a broad skillset, allowing you to wear multiple hats and drive a diverse range of projects with significant runway to influence both our Finance and Revenue systems roadmaps. This full-time position reports to our Director, Systems Architecture and supports key Finance stakeholders in our Redwood City HQ office, as well as revenue team members across the globe. What you will do: - Own, maintain, and improve our ERP (NetSuite). - Own and support Finance with related financial systems including Coupa, Pigment, CaptivateIQ, Brex, Docusign, Avalara, and Expensify. - Act as the Finance systems administrator and technical SME (configurations, workflows, reporting, dashboards, and integrations), ensuring strong governance, internal controls, and data integrity across all finance systems. - Serve as a Salesforce Administrator and systems partner to Sales and Revenue. - Partner cross-functionally to scope requirements, prioritize initiatives, and deliver scalable solutions aligned with Finance and Revenue team objectives. - Lead larger Salesforce automation and process initiatives (e.g., lead-to-close workflows, opportunity management, approvals, and forecasting improvements). - Manage and optimize system integrations between Salesforce, NetSuite, CPQ, and other downstream systems. Qualifications - 5+ years of experience in business systems, finance systems, or RevOps roles. - Must have 3+ years of NetSuite experience (solution architect or developer experience strongly preferred). - Must have Salesforce administration experience, including workflow automation, process design, and system optimization. - Experience managing and optimizing integrations (e.g., Celigo or similar iPaaS tools). - Strong Business Analyst mindset—ability to partner closely with stakeholders across BigPanda, deeply understanding business needs, and translating them into scalable, well-architected system solutions. - Excellent communication skills, with the ability to influence stakeholders and guide decision-making rather than simply executing requests. - Adaptable, with the ability to prioritize multiple competing demands and thrive in a fast-paced, high-growth environment. - Play an instrumental role in our AI strategy and implementation. Experience contributing to or supporting AI-driven systems strategy initiatives. Preferred Qualifications - CPQ and/or RevOps background. - Strong finance/accounting process knowledge. - Strong attention to detail and solutions-oriented. - Resourceful, hands-on, and comfortable operating in ambiguity. Benefits - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture

Location Requirement: Remote-based role. Open to candidates in the Utah/ Bay Area region. If you are willing to relocate, please contact us, or let us know in your application. About BigPanda: BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge. The Role: BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge. What you will do: - Manage a complex sales cycle and share the value of BIgPanda’s platform solution to prospective clients - Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda’s value - Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda’s stable of satisfied customers What skills and experience you’ll bring to BigPanda: - Experienced SaaS sales pro with a consistent track record of over performance. - Exceptional communication skills and executive presence - A strong commitment to development and growth as a sales professional. - Proven record of overachieving sales quotas - Experience selling SaaS solutions, ideally in a startup environment - Sales methodology training and experience managing a forecast - Demonstrated commitment to thoughtful and value added prospecting - Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment - Values-based culture Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 320,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run three (3) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Location Requirement: Remote-based role. Open to candidates in the central region (Ohio, Michigan, Indiana, Illinois, Kentucky) . If you are willing to relocate, please contact us, or let us know in your application. About BigPanda: BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge. The Role: BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge. What you will do: - Manage a complex sales cycle and share the value of BIgPanda’s platform solution to prospective clients - Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda’s value - Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda’s stable of satisfied customers What skills and experience you’ll bring to BigPanda: - Experienced SaaS sales pro with a consistent track record of over performance. - Exceptional communication skills and executive presence - A strong commitment to development and growth as a sales professional. - Proven record of overachieving sales quotas - Experience selling SaaS solutions, ideally in a startup environment - Sales methodology training and experience managing a forecast - Demonstrated commitment to thoughtful and value added prospecting - Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment - Values-based culture Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 320,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run three (3) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Location Requirement: Remote-based role. Open to candidates in the Pacific Northwest region. If you are willing to relocate, please contact us, or let us know in your application. About BigPanda: BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge. The Role: BigPanda is seeking an enterprise sales rep that is process oriented, has an exceptional commitment to detail, is customer obsessed, and looking for career growth and challenge. The role requires that you build relationships and credibility with clients and partners through proactive prospecting, conducting product demonstrations, and helping prospects evaluate BigPanda’s solutions to help solve for their IT-related pains. BigPanda is a team environment where you will be working as an individual contributor with support from a crew of highly experienced and repeatedly proven professionals. There is a firm commitment to our sales process, persistent and value add prospecting on a daily basis, and a focus on customer success. There also exists a commitment to professional and personal development for the entire team, and we will seek out individuals that welcome feedback and challenge. What you will do: - Manage a complex sales cycle and share the value of BIgPanda’s platform solution to prospective clients - Build and develop relationships with enterprise companies while helping them evaluate their own requirements and BigPanda’s value - Work in a team environment with exceptional communication, accurate forecasting, and overachieve revenue goals by helping grow BigPanda’s stable of satisfied customers What skills and experience you’ll bring to BigPanda: - Experienced SaaS sales pro with a consistent track record of over performance. - Exceptional communication skills and executive presence - A strong commitment to development and growth as a sales professional. - Proven record of overachieving sales quotas - Experience selling SaaS solutions, ideally in a startup environment - Sales methodology training and experience managing a forecast - Demonstrated commitment to thoughtful and value added prospecting - Experience leading a sales cycle from Prospecting to Close, including presenting to C-Level Executives About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment - Values-based culture Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $300,000 - 320,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run three (3) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

Location requirements: Remote based role. Open to candidates in the USA across the Pacific, Mountain, Central, and Eastern time zones. About the Role: BigPanda is looking for a Solutions Architect to help enterprise customers succeed on their AIOps journey. This is an ideal opportunity for someone early in their post-sales or consulting career who came up through IT operations, is technically strong, and is excited about the intersection of ITOps and AI. You'll work alongside experienced architects and customer success teams to configure the BigPanda platform, support workflow design, and help customers build toward modern, automated IT operations. For an understanding of what BigPanda does, please watch: What is BigPanda | https://www.youtube.com/watch?v=f5cANTmHUoA To learn about our onboarding process, please watch: Getting Started with BigPanda - Overview | https://www.youtube.com/watch?v=aD1wB6Wt3sU What you will do: - Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads. - Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments. - Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes. - Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value. - Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes. - Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities. - Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise. - Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues. What skills and experience you’ll bring to BigPanda: - Support the delivery of AIOps implementation projects — including platform configuration, integration setup, and production go-lives — with guidance from senior architects and technical leads. - Contribute to workflow design and architecture documentation, including integration diagrams, best practice guides, and configuration playbooks for customers in NOC/ITOps, SRE, and ITSM environments. - Participate in customer-facing sessions with technical stakeholders and, as you grow in the role, engage in consultative working sessions with team leads and mid-level managers to connect platform adoption to measurable operational outcomes. - Help customers build toward AI readiness — supporting data quality reviews, event schema cleanup, and process improvements that enable BigPanda's AI features to deliver consistent value. - Develop reports and dashboards that translate platform data into operational insights, helping customers connect BigPanda's impact to their key metrics and business outcomes. - Partner with Account Executives and Customer Success Managers to support adoption milestones and surface expansion opportunities. - Contribute to internal SA resources — documenting learnings, refining runbooks, and sharing reusable patterns with teammates as you develop your own delivery expertise. - Work with Product, R&D, and Customer Support to surface implementation feedback and help resolve customer-specific technical issues. Nice to have: - Exposure to AIOps concepts or platforms - Familiarity with the AWS ecosystem - Experience working with Fortune 500 or enterprise accounts - ITIL certification or equivalent About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: - Competitive equity - Remote-first environment - Unlimited PTO - Twelve (12) paid holidays throughout the year - Comprehensive health benefits - #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents. - Financial planning services - Employee learning & development budget - Values-based recognition (quarterly and annually) - Social community & ERG programs - Dog friendly office - Lunches provided in office - Flexible work environment along with a work-from-home stipend to support remote work arrangements - Values-based culture Please note that visa sponsorship is not available for this position. Market competitive salary with an anticipated base compensation range of $127,500- $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience. BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Note: BigPanda is an E-Verify Employer If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.