Role Description
This Senior Network & Computer Systems Administrator is responsible for the design, implementation, administration, and ongoing maintenance of multiple enterprise monitoring platforms supporting a complex, distributed IT environment. This role performs advanced technical and administrative tasks across server operating systems, network monitoring, and application performance monitoring tools from vendors including Microsoft, Broadcom, Dynatrace, and Nexthink.
This role collaborates with customers and stakeholders at all organizational levels to ensure that monitoring solutions are comprehensive, customer-focused, and aligned with business and mission needs. The successful candidate will be able to translate technical monitoring capabilities into meaningful, actionable information for non-technical users, deliver individual and group training, and produce high-quality technical and policy documentation.
This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Qualifications
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Hands-on experience administering and maintaining Windows Server 2022 and Red Hat Enterprise Linux (RHEL) 8 and/or 9.
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Demonstrated experience installing, upgrading, configuring, and supporting enterprise monitoring tools (e.g., SCOM, Broadcom DX NetOps suite, Dynatrace, Nexthink or similar).
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Strong understanding of WAN/LAN networking concepts, including data circuits such as T1, MPLS, VPN/Enterprise VPN, SONET, Ethernet, Fiber.
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Experience working in environments with defined processes (e.g., ITIL-based incident, problem, and change management) and adhering to documented standards and procedures.
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Proven ability to communicate effectively with non-technical customers, including translating complex technical issues into clear, actionable information.
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Demonstrated ability to work independently with minimal supervision as well as collaboratively within a team.
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Experience supporting customers in a service-oriented environment, with strong client relationship skills.
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Installation, configuration, upgrade, and day-to-day administration of Microsoft System Center Operations Manager (SCOM), Broadcom DX NetOps Spectrum, Broadcom DX NetOps Network Flow Analysis, Broadcom DX NetOps Performance Manager, Dynatrace, and Nexthink.
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Development of monitoring rules, alerts, dashboards, and reports within these tools.
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Experience providing user training and creating user guides, runbooks, and technical documentation for monitoring platforms.
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Familiarity with Cisco IOS, networking configuration files, hardware, and core networking concepts.
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Strong understanding and practical experience with SNMP v3 traps and polling, bandwidth and network flow analysis.
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Advanced system and network troubleshooting skills across multi-tier, distributed environments.
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Proficiency with Microsoft PowerShell for automation, configuration, and data collection related to monitoring systems.
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Working knowledge of SQL and MySQL for querying monitoring databases and supporting custom reports.
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Advanced Microsoft Excel skills, including the use of formulas, pivot tables, charts, and data visualization for monthly and executive reporting.
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Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Requirements
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Must possess problem-solving skills.
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Exceptional communication skills, both oral and written.
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Ability to respond effectively to customers with a sense of urgency.
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Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
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Highly motivated with the ability to handle and manage multiple tasks at any one time.
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Ability to forge new relationships, individual and teaming in nature.
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Must be a self-starter, that can work independently and as part of a team.
Benefits
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Medical, Dental and Vision Insurance; Wellness Program.
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Flexible Spending Accounts (Healthcare, Dependent Care, Commuter).
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Short-Term and Long-Term Disability options.
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Basic Life and AD&D Insurance (Company Provided).
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Voluntary Life and AD&D options.
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401(k) Retirement Savings Plan with matching after one year.
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Paid Time Off.
Company Description
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
