Cayuse Holdings

• Design, develop, and optimize SQL queries, functions, triggers, and stored procedures in PostgreSQL for high-volume enterprise applications. • Support data modeling activities, ensuring alignment with enterprise architecture, application requirements, and scalability needs. • Collaborate with application and integration teams to support end-to-end delivery of data-driven solutions, including new features, enhancements, and defect remediation. • Participate in code reviews, design sessions, and sprint planning as part of an Agile delivery team. • Analyze complex datasets and data flows to ensure reliability, integrity, and accuracy across systems and interfaces. • Troubleshoot database issues and provide root cause analysis for performance bottlenecks, data inconsistencies, and integration failures. • Lead performance tuning initiatives, including indexing strategies, query refactoring, and database optimization techniques. • Perform execution plan analysis and recommend changes to schema, indexing, or SQL logic to improve performance and scalability. • Ensure all database objects, code, and processes adhere to agency policies, data governance standards, and applicable security/compliance requirements. • Contribute to and maintain database development standards, best practices, and documentation. • Assist in migration, upgrade, and modernization efforts involving PostgreSQL and associated data platforms (e.g., moving from legacy systems, version upgrades, refactoring for cloud). • Support processes for backup, recovery, and environment management in collaboration with infrastructure and operations teams. • Other duties as assigned.

• Support the Project Manager in overseeing contract performance and day-to-day operations • Serve as the primary representative responsible for contract work performance • Oversee and coordinate mortuary affairs, funeral home, and cemetery-related activities • Ensure compliance with Federal/State requirements and company policies • Lead, supervise, and evaluate personnel supporting the contract • Prepare and submit required reports and documentation • Maintain effective communication with Government stakeholders and subcontractors

• The Business Analyst will serve as a key liaison between business stakeholders, product owners, and the technical delivery team. • Responsible for eliciting, analyzing, documenting, and validating business requirements, with a strong focus on Agile methodologies and legacy system modernization. • Translate business needs into clear, actionable requirements, support product backlog management, and help ensure delivered solutions effectively meet organizational objectives. • Compile, develop, and complete comprehensive Business Requirements Documents (BRDs) and related artifacts for complex initiatives. • Use structured techniques (interviews, workshops, document analysis, etc.) to elicit and analyze business functions, processes, and requirements. • Apply Agile methodologies (e.g., Scrum, Kanban) to analyze and document business functions and requirements throughout the product lifecycle. • Collaborate with Product Owners to build, refine, and support the management and prioritization of the product backlog. • Create well-structured user stories and acceptance criteria based on stakeholder requirements; capture technical requirements as needed. • Consult with management, subject matter experts, and end users to identify, define, and document business functions, needs and objectives, operational procedures, pain points, and input/output requirements. • Facilitate working sessions, requirement workshops, and design discussions to drive alignment and decision-making. • Analyze the integration of business functions with existing and proposed technology solutions to ensure alignment with business objectives and constraints. • Perform and/or facilitate business and technical analysis in support of project design, development, and implementation activities for a team of application programmers. • Actively participate in all required team meetings and Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. • Provide ongoing clarification of requirements, support sprint activities, and contribute to continuous improvement of team processes.

• Understand and interpret business objectives, operational challenges, and strategic goals to define system needs. • Identify, evaluate, and recommend alternative technical and process solutions to meet business requirements. • Perform feasibility, impact, and cost/benefit analyses of proposed changes and new solutions. • Analyze user requirements, procedures, and problems to determine how to automate processes or improve existing computer systems. • Confer with personnel across relevant organizational units to: Review and analyze current operational procedures and workflows. • Identify issues, bottlenecks, and improvement opportunities. • Determine specific input and output requirements, including data entry formats, data summarization, and report layouts. • Develop detailed documentation of user needs, system and program functions, and the steps required to develop, configure, or modify applications. • Review system capabilities, technical specifications, integration points, and scheduling limitations to determine whether requested programs or changes can be supported within the existing environment. • Collaborate with developers, architects, and other IT staff to translate functional requirements into technical specifications and design artifacts. • Provide guidance on system configuration, data structures, interfaces, and workflows to ensure alignment with business requirements. • Assess the impact of new requirements or changes on existing systems, processes, and data. • Recommend sequencing, phasing, and prioritization of system changes to minimize disruption and optimize value. • Support planning and coordination of system implementations, upgrades, and enhancements. • Assist in developing test plans, scenarios, and scripts based on requirements and system design. • Support system testing and user acceptance testing (UAT), ensuring that implemented solutions meet documented requirements and business expectations. • Provide post-implementation analysis and support to verify solution effectiveness and identify opportunities for further optimization. • Other duties as assigned .

• Define and drive enterprise architecture strategy aligned with business objectives and IT roadmap • Lead the design and implementation of end-to-end integration solutions using MuleSoft Anypoint Platform • Architect scalable and secure solutions leveraging .NET (C#, ASP.NET Core, Web APIs) • Design and implement API-led connectivity frameworks (System, Process, Experience APIs) • Collaborate with business stakeholders to translate requirements into architecture blueprints and solution designs • Establish integration patterns, best practices, and reusable frameworks • Provide technical leadership across microservices, cloud-native applications, and distributed systems • Ensure compliance with security, governance, and data privacy standards • Mentor development teams and conduct architecture reviews and code quality assessments • Drive adoption of DevOps, CI/CD pipelines, and automation strategies • Evaluate and recommend emerging technologies and tools for continuous improvement

Role Description The Network and Computer Systems Administrator, Journeyman, is responsible for the installation, configuration, operation, and ongoing maintenance of networked computer systems. This role ensures the integrity, reliability, and efficiency of information systems supporting mission-critical operations. The Journeyman Administrator provides intermediate-level technical support in diagnosing, troubleshooting, and resolving hardware, software, and network-related issues in enterprise environments. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities - Oversee and manage the patch management process within the program, ensuring desktops, laptops, and remote desktops remain current with all relevant software patches to mitigate vulnerabilities. - Ensure compliance with client policies and establish cybersecurity standards by monitoring and verifying the status of patch deployments across all managed devices. - Collaborate closely with end users, IT personnel, and security teams to provide advanced technical support related to patch management initiatives. - Coordinate the planning, scheduling, and execution of patch deployment activities to minimize disruptions while maintaining operational continuity. - Maintain consistency and accuracy in patch management practices by developing and enforcing standardized procedures and documentation. - Other duties as assigned. Qualifications - Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field, with a minimum of 4 years of experience in patch management or related IT role. - Strong understanding of patch management principles and experience with related tools (e.g., Microsoft WSUS, SCCM). - Strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively. - Familiarity with CASTLE-NET IT environment is a plus. - Relevant certifications (e.g., CISSP, CPMP) are preferred. - Proficiency in developing documentation and knowledge of data security best practices is necessary. - Experience in assessments, audits, and implementing automated patch management solutions is required. - Ability to maintain a patch management schedule and ensure timely deployment is critical. - Secret Security Clearance is required. - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Requirements - Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. - Exceptional verbal and written communication skills. - Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. - Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner. - Self-motivated and able to work well independently as well as on a multi-functional team. - Ability to handle sensitive and confidential information appropriately. - Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. Benefits - Medical, Dental and Vision Insurance; Wellness Program - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) - Short-Term and Long-Term Disability options - Basic Life and AD&D Insurance (Company Provided) - Voluntary Life and AD&D options - 401(k) Retirement Savings Plan with matching after one year - Paid Time Off Working Conditions - Professional remote office environment. - Must be physically and mentally able to perform duties for extended periods of time. - Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. - Must be able to establish a productive and professional workspace. - Must be able to sit for long periods of time looking at a computer screen. - May be asked to work a flexible schedule which may include holidays. - May be asked to travel for business or professional development purposes. - May be asked to work hours outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $90,000.00 - USD $95,000.00 /Yr.

Role Description The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. - Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests. - Operates within established guidelines and procedures to independently deliver a full range of services to the customer. - Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool. - Provide assistance and information to the customer in a prompt manner. - Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters. - Mobile telephony and device support. - Video Conference Unit Troubleshooting. - IP Telephony setup and support. - Creation of end user accounts and setting permissions. - Provide end user device management and support, including desktops, laptops, and PDAs. - Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications. - Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations). - Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team. - Manages continuous improvement through ongoing collection of data and information regarding customer requirements. - Monitor and report on performance of IT systems and services. - Understand and responds to others’ using active listening skills and tactful communication. - Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding. - Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication. - Ensures customer satisfaction through follow up and special efforts. - Resolve issues following the parameters and guidelines of the client. - Identify potential system problems and escalate to department contact for resolution. - Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness. - Assist new employees with training through shadowing opportunities and explanation of work process. Qualifications - High school diploma or GED required. - Experience preferred Service Desk or Customer Service experience. - Three (3) to five (5) years of experience in computer systems, customer support or IT support. - Experience with ServiceNow IT Service Management System. - Customer service experience and strong focus on customer satisfaction. - Call center experience. - Experience in a technology support organization. - Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Requirements - Strong ability to speak with clarity and articulation. - Strong communication skills; both verbal and written. - High degree of comprehension of the issues presented by customers. - High degree of problem solving Internal/External Relationships. - Apply discretion resulting in appropriate/desired resolutions. - Ability to analyze issues and determine root cause and identify appropriate solutions. - Ability to connect and build relationships with customers via virtual methods, phone, and email. - Ability to independently problem solve. - Effective listening skills including the cognitive ability to locate and convey requested information. - The ability to successfully handle customer requests and document in work management tools and applications. - Willingness to take initiative with attention to detail. - Proactive and flexible. - Must have positive attitude. - Tolerance to deal with difficult customers and stressful situations. - Fluidity to work well in teams as well as independently. - Ability to take phone contacts and answer emails simultaneously. - Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents. - Sound analytic and cognitive ability to troubleshoot technical problems. - Speaks with clarity, articulation, and is aware of own non-verbal communication. - Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress. - Demonstrate ability to learn quickly and thrive in high-energy team environment. - Must be able to work independently, as well as with a team. - Ability to function in a diverse work environment. - Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint. Benefits - Medical, Dental and Vision Insurance; Wellness Program. - Flexible Spending Accounts (Healthcare, Dependent Care, Commuter). - Short-Term and Long-Term Disability options. - Basic Life and AD&D Insurance (Company Provided). - Voluntary Life and AD&D options. - 401(k) Retirement Savings Plan with matching after one year. - Paid Time Off.

• The Information Security Manager will take a lead role in establishing and governing enterprise risk management processes to ensure a robust security posture across the organization. • This position is accountable for developing structured workflows, engaging stakeholders, supporting risk onboarding, and delivering audit-ready documentation, with an emphasis on sustainability and staff knowledge transfer. • This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. • Define and implement end-to-end governance workflows for risk identification and intake, risk review and validation, risk acceptance, mitigation, or transfer, and ongoing monitoring and periodic reassessment. • Establish roles and responsibilities for risk owners, risk reviewers, and governance bodies. • Design escalation and reporting processes for high-risk and accepted risks. • Engage key stakeholders across business, technology, security, and governance functions to validate risk requirements and workflows. • Facilitate working sessions and workshops to socialize and gain adoption of the risk register and governance processes. • Produce clear, audit-ready documentation covering the risk register structure and data definitions, risk scoring methodology, and governance workflows and decision authorities. • Provide comprehensive knowledge transfer to designated security staff to ensure sustainability of processes beyond the contract term.

• Analyze and map data from the old system to the new one. • Develop and implement data conversion plans. • Design and execute data validation and testing processes. • Ensure data quality and integrity throughout the data conversion process. • Collaborate with LDWF stakeholders and OTS technical teams to define and prioritize data conversion requirements. • Provide technical knowledge transfer, training, and documentation to OTS and LDWF Agency staff for all requested work. • Participate by providing feedback and detailed design and implementation approaches in all necessary team meetings and design sessions in accordance with Scrum ceremonies. • Cooperation with LDWF’s Technical Architect and other OTS technical teams to ensure compliance with OTS standards of State applications. • Perform all other tasks, special projects, analysis, studies, and plans as directed.

• The Data Analyst is responsible for collecting, processing, analyzing, and interpreting quantitative and qualitative data to support evidence-based decision-making and strategic initiatives for the organization. • The incumbent applies advanced analytical methodologies and data visualization techniques to derive actionable insights from large and complex datasets. • This position is critical in supporting program evaluation, operational performance monitoring, and effective reporting to both internal and external government stakeholders. • This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. • Coordinate various data sources within an organization. • Perform data profiling and discovery. • Gather and interpret business requirements. • Create data documentation. • Perform data modeling and design. • Other duties as assigned.