GoGlobal

Role Description At GoGlobal, the Business Applications Lead owns the internal business applications stack — CRM, ERP / finance, HRIS, and ticketing — configuring, integrating, and evolving the tools that Delivery runs on every day. This is a hands-on technical leadership role for someone who understands both how the business works and how to make SaaS platforms work for it. You will be the single point of accountability for the availability, configuration, and continuous improvement of these core platforms, translating operational needs into reliable application change while keeping access, audit, and data integrity tight. Sitting within Digital Operations, you partner closely with delivery teams, vendors, and the master-data function to keep the application landscape joined-up and dependable. This role suits a pragmatic systems owner who enjoys both the configuration detail and the bigger picture of how applications connect, and who can lead a small specialist team while staying close to the platforms themselves. As part of this remit, the Business Applications Lead also leads automation and AI adoption across Delivery — identifying where workflows can be simplified or automated, embedding AI-assisted tools into the applications and day-to-day processes teams rely on, and partnering with the Automations function and delivery leaders to prioritise, build, and scale these capabilities responsibly, so that automation and AI measurably improve accuracy, efficiency, and turnaround for clients while remaining secure, well-governed, and genuinely adopted by the people who use them. Responsibilities - Application Portfolio Ownership - Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery works. - Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels. - Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes. - Integration & Data - Lead integrations between applications — SSO, data synchronisation, and process orchestration — so information flows cleanly end to end. - Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality. - Adoption & Support - Drive user adoption through clear training, documentation, and responsive day-to-day application support. - Promote consistent, well-governed ways of working across the application landscape as the foundation for scalable, reliable operations. - Security, Access & Compliance - Ensure access controls, audit trails, and segregation-of-duties (SoD) compliance are maintained across all applications. - Work within internal controls and regulatory requirements, supporting internal and external audits with accurate evidence. Qualifications - 8+ years working with business applications, including hands-on SaaS administration and configuration of CRM, ERP / finance, HRIS, or ticketing platforms. - Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience). - Strong SaaS administration and configuration skills across multiple enterprise applications. - Integration and API fluency — practical experience with SSO, data sync, and process orchestration between systems. - Vendor management experience, including release management, renewals, and service-level oversight. - Strong requirements-gathering skills — able to turn operational needs into clear, testable application changes. - Solid grasp of access controls, audit trails, and segregation-of-duties (SoD) compliance. - Excellent communication skills and the ability to support and train non-technical users. - Comfort working with AI-assisted tools and an openness to AI literacy as the function evolves. Preferred - Experience leading a small team of application specialists. - Exposure to master-data management and data-governance practices. - Relevant platform certifications (e.g. Salesforce, NetSuite, Workday, ServiceNow, or equivalent).

• Own client onboarding end to end, from post-sale handover through to go-live — kick-off, configuration, data migration, UAT, and cut-over — setting a confident first impression of the service. • Hold clear accountability for onboarding timelines, quality, and readiness, ensuring every client reaches steady-state delivery cleanly. • Build playbooks and enablement that make onboarding repeatable and scalable as the business grows. • Own management of the client-delivery vendors who perform subcontracted work on GoGlobal’s behalf — including local payroll, accounting, Employer of Record (EoR), and statutory filing and payment vendors. • Source, select, onboard, govern and nurture relationships with these vendors, setting clear SLAs, quality standards, and commercial terms, and holding them accountable for the delivery outcomes clients experience. • Monitor vendor performance, cost, and risk through recurring service audits and reviews. • Maintain coverage and continuity across jurisdictions, ensuring the right vendor is in place wherever clients need delivery. • Own the client onboarding experience onto the Client Portal, ensuring clients are set up, enabled, and confident using the platform. • Design a Client Portal customer support playbook, ensuring responsive, high-quality help and a smooth day-to-day experience for portal users. • Feed portal usage insight and client feedback into the product and delivery roadmaps to keep improving the experience. • Coordinate escalations across products, Global Product Owners, Site Leads, and delivery vendors on behalf of the client, acting as their single-threaded advocate inside Delivery. • Capture client feedback and feed it into the product and delivery roadmaps. • Partner with Compliance Operations to ensure client acceptance, KYC, AML, and anti-fraud checks are completed cleanly at contract start — these checks are owned by the Compliance Operations function in the current structure, and you ensure they integrate smoothly into the onboarding experience. • Lead, mentor, and develop the Customer Success Managers, the Onboarding team, and the Global Partner Network Management team, building a service-oriented, commercially aware culture. • Plan capacity across the function and the vendor network based on client demand and growth, putting forward hiring and sourcing proposals with a clear business case. • Onboarding time-to-live. • Client NPS. • Vendor SLA attainment and delivery quality. • Client Portal support responsiveness and customer satisfaction.

Role Description At GoGlobal, the Head of Customer Success owns the client journey from post-sale through steady-state delivery — ensuring a clean onboarding, strong adoption, high retention, and a single-threaded advocate for every client inside Delivery. You lead the Customer Success function and are accountable for three connected pillars of scope: - Client onboarding from post-sale to go-live - Management of the client-delivery vendors who perform subcontracted work on our behalf - Client Portal customer onboarding and support Across all three you keep the client experience joined-up — working through the Customer Success Managers, the Onboarding team, and our delivery vendors, and partnering closely with products, Regional Product Owners, and Site Leads. This role suits a commercially minded customer-success leader who can build relationships at executive level, run scalable onboarding and support programmes, manage a network of delivery vendors to a high standard, and orchestrate across functions to make clients successful. Responsibilities - Client Onboarding (Post-Sale to Go-Live) - Own client onboarding end to end, from post-sale handover through to go-live — kick-off, configuration, data migration, UAT, and cut-over — setting a confident first impression of the service. - Hold clear accountability for onboarding timelines, quality, and readiness, ensuring every client reaches steady-state delivery cleanly. - Build playbooks and enablement that make onboarding repeatable and scalable as the business grows. - Global Partner Network Management - Own management of the client-delivery vendors who perform subcontracted work on GoGlobal’s behalf — including local payroll, accounting, Employer of Record (EoR), and statutory filing and payment vendors. - Source, select, onboard, govern and nurture relationships with these vendors, setting clear SLAs, quality standards, and commercial terms, and holding them accountable for the delivery outcomes clients experience. - Monitor vendor performance, cost, and risk through recurring service audits and reviews. - Maintain coverage and continuity across jurisdictions, ensuring the right vendor is in place wherever clients need delivery. - Client Portal Onboarding & Support - Own the client onboarding experience onto the Client Portal, ensuring clients are set up, enabled, and confident using the platform. - Design a Client Portal customer support playbook, ensuring responsive, high-quality help and a smooth day-to-day experience for portal users. - Feed portal usage insight and client feedback into the product and delivery roadmaps to keep improving the experience. - Client Advocacy & Escalation - Coordinate escalations across products, Global Product Owners, Site Leads, and delivery vendors on behalf of the client, acting as their single-threaded advocate inside Delivery. - Capture client feedback and feed it into the product and delivery roadmaps. - Client Acceptance & Risk - Partner with Compliance Operations to ensure client acceptance, KYC, AML, and anti-fraud checks are completed cleanly at contract start — these checks are owned by the Compliance Operations function in the current structure, and you ensure they integrate smoothly into the onboarding experience. - Team Leadership - Lead, mentor, and develop the Customer Success Managers, the Onboarding team, and the Global Partner Network Management team, building a service-oriented, commercially aware culture. - Plan capacity across the function and the vendor network based on client demand and growth, putting forward hiring and sourcing proposals with a clear business case. Qualifications - 15+ years in customer success, account management, onboarding, or client-delivery leadership, ideally in a B2B professional-services, SaaS, BPO, or shared-services environment. - Bachelor’s degree in Business, or a related field (or equivalent experience). - Strong client relationship and executive-engagement skills — credible and confident in front of senior client stakeholders. - Proven onboarding and programme-management capability, delivering clean go-lives at scale. - Proven vendor / outsourcing management experience — selecting, governing, and holding delivery vendors accountable to SLAs and commercials, ideally across payroll, accounting, EoR, or statutory filing and payment services. - Working awareness of KYC / AML and client-acceptance compliance and how it fits into onboarding. - Cross-functional orchestration skills — able to drive outcomes across product, delivery, vendors, and revenue teams. - Experience leading and developing client-facing and support teams. - Excellent communication and presentation skills. - Comfort working with AI-assisted tools and an openness to AI literacy as the function evolves. Preferred - Experience standing up or scaling a customer-success, onboarding, or vendor-management function. - Experience running a client-portal or digital customer-support function. - Familiarity with customer-success tooling and CRM. - Additional language proficiency is a plus. Benefits - We operate with the benefits of a partnership without the complexities of a partnership. - Opportunities for outstanding employees to make partner and share in the profits. - Prioritize organic and sustainable growth. - Global career opportunities across the world. - Embrace flexibility with fully remote work and hybrid options in some countries. Company Description GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Role Description Are you a strategic and hands-on sales leader with a passion for building high-performing teams and driving sustainable revenue growth? Join GoGlobal as a Sales Leader for the North American or Latin American market, where you will shape regional go-to-market strategy, and expand our footprint with key clients across the region. You will lead and scale GoGlobal’s U.S. sales organization, driving growth, performance, and market penetration. This leadership role exists to ensure the U.S. sales team achieves its full potential by providing focused leadership, consistent coaching, and strategic deal execution. - Lead, coach, and mentor a team of Sales Executives to achieve and exceed regional sales targets. - Develop and implement regional sales strategies aligned with GoGlobal’s growth objectives and market positioning. - Oversee pipeline development, sales performance metrics, and forecasting to ensure target achievement and business predictability. - Personally drive key enterprise-level deals and support team members in complex sales cycles, including engagement with C-level stakeholders. - Collaborate with Marketing, Product, and Service Delivery teams to align messaging, campaigns, and value propositions with customer needs. - Collaborate closely with Partnerships and Sales Operations to align go-to-market initiatives, optimize lead flow, and ensure seamless execution across partner-sourced and direct sales motions. - Monitor market dynamics, competitive activity, and client feedback to inform strategy, positioning, and solution development. - Foster a culture of accountability, continuous learning, and collaboration across the sales organization. - Deliver regular reporting and insights on regional sales performance, key wins/losses, and strategic opportunities. - Represent GoGlobal at client meetings, strategic events, and industry forums. - Support hiring, onboarding, and development of top sales talent to build bench strength for long-term growth. - Partner with leadership on territory planning, compensation modeling, and strategic account mapping. Qualifications - Minimum 5+ years of leadership experience in B2B sales, with proven success in EOR, HR tech, or corporate services industries (experience in both is ideal). - Strong track record of individual and team quota attainment, with the ability to both strategize and execute. - Demonstrated success in leading complex enterprise sales involving multiple stakeholders and long sales cycles. - Deep understanding of North American or Latin American market dynamics, client expectations, and commercial trends. - Exceptional leadership, coaching, and communication skills. - Strategic thinker with strong operational discipline and attention to detail. - Experience with outbound prospecting, top-of-funnel development, and outreach tools (e.g., Apollo, Outreach, HubSpot). - Established partner network within the HR, payroll, or global mobility ecosystem. - Experience working in or managing remote-first, geographically dispersed teams. - Willingness to travel to support team development, client engagement, and strategic growth initiatives. Benefits - A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact. - Collaborating with a diverse, global and supportive team. - Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth. Company Description GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. - Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation - HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting - Finance Solutions: Accounting & Tax

Role Description Are you a strategic and hands-on sales leader with a passion for building high-performing teams and driving sustainable revenue growth? Join GoGlobal as a Sales Leader where you will shape regional go-to-market strategy, and expand our footprint with key clients across the region. You will lead and scale GoGlobal’s EMEA sales organization, driving growth, performance, and market penetration. This leadership role exists to ensure the sales team achieves its full potential by providing focused leadership, consistent coaching, and strategic deal execution. - Lead, coach, and mentor a team of Sales Executives to achieve and exceed regional sales targets. - Develop and implement regional sales strategies aligned with GoGlobal’s growth objectives and market positioning. - Oversee pipeline development, sales performance metrics, and forecasting to ensure target achievement and business predictability. - Personally drive key enterprise-level deals and support team members in complex sales cycles, including engagement with C-level stakeholders. - Collaborate with Marketing, Product, and Service Delivery teams to align messaging, campaigns, and value propositions with customer needs. - Collaborate closely with Partnerships and Sales Operations to align go-to-market initiatives, optimize lead flow, and ensure seamless execution across partner-sourced and direct sales motions. - Monitor market dynamics, competitive activity, and client feedback to inform strategy, positioning, and solution development. - Foster a culture of accountability, continuous learning, and collaboration across the sales organization. - Deliver regular reporting and insights on regional sales performance, key wins/losses, and strategic opportunities. - Represent GoGlobal at client meetings, strategic events, and industry forums. - Support hiring, onboarding, and development of top sales talent to build bench strength for long-term growth. - Partner with leadership on territory planning, compensation modeling, and strategic account mapping. Qualifications - Minimum 5+ years of leadership experience in B2B sales, with proven success in EOR, HR tech, or corporate services industries (experience in both is ideal). - Strong track record of individual and team quota attainment, with the ability to both strategize and execute. - Demonstrated success in leading complex enterprise sales involving multiple stakeholders and long sales cycles. - Deep understanding of U.S market dynamics, client expectations, and commercial trends. - Exceptional leadership, coaching, and communication skills. - Strategic thinker with strong operational discipline and attention to detail. - Experience with outbound prospecting, top-of-funnel development, and outreach tools (e.g., Apollo, Outreach, HubSpot). - Established partner network within the HR, payroll, or global mobility ecosystem. - Experience working in or managing remote-first, geographically dispersed teams. - Willingness to travel to support team development, client engagement, and strategic growth initiatives. Benefits - A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact. - Collaborating with a diverse, global and supportive team. - Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth. Company Description GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. - Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation. - HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting. - Finance Solutions: Accounting & Tax. For more information, please visit GoGlobal.com.

• Lead, coach, and mentor a team of Sales Executives to achieve and exceed regional sales targets. • Develop and implement regional sales strategies aligned with GoGlobal’s growth objectives and market positioning. • Oversee pipeline development, sales performance metrics, and forecasting to ensure target achievement and business predictability. • Personally drive key enterprise-level deals and support team members in complex sales cycles, including engagement with C-level stakeholders. • Collaborate with Marketing, Product, and Service Delivery teams to align messaging, campaigns, and value propositions with customer needs. • Collaborate closely with Partnerships and Sales Operations to align go-to-market initiatives, optimize lead flow, and ensure seamless execution across partner-sourced and direct sales motions. • Monitor market dynamics, competitive activity, and client feedback to inform strategy, positioning, and solution development. • Foster a culture of accountability, continuous learning, and collaboration across the sales organization. • Deliver regular reporting and insights on regional sales performance, key wins/losses, and strategic opportunities. • Represent GoGlobal at client meetings, strategic events, and industry forums. • Support hiring, onboarding, and development of top sales talent to build bench strength for long-term growth. • Partner with leadership on territory planning, compensation modeling, and strategic account mapping.

• Lead, coach, and mentor a team of Sales Executives to achieve and exceed regional sales targets. • Develop and implement regional sales strategies aligned with GoGlobal’s growth objectives and market positioning. • Oversee pipeline development, sales performance metrics, and forecasting to ensure target achievement and business predictability. • Personally drive key enterprise-level deals and support team members in complex sales cycles, including engagement with C-level stakeholders. • Collaborate with Marketing, Product, and Service Delivery teams to align messaging, campaigns, and value propositions with customer needs. • Collaborate closely with Partnerships and Sales Operations to align go-to-market initiatives, optimize lead flow, and ensure seamless execution across partner-sourced and direct sales motions. • Monitor market dynamics, competitive activity, and client feedback to inform strategy, positioning, and solution development. • Foster a culture of accountability, continuous learning, and collaboration across the sales organization. • Deliver regular reporting and insights on regional sales performance, key wins/losses, and strategic opportunities. • Represent GoGlobal at client meetings, strategic events, and industry forums. • Support hiring, onboarding, and development of top sales talent to build bench strength for long-term growth. • Partner with leadership on territory planning, compensation modeling, and strategic account mapping.

Role Description Are you a strategic and hands-on sales leader with a passion for building high-performing teams and driving sustainable revenue growth? Join GoGlobal as a Sales Leader where you will lead a team of sales professionals, shape regional go-to-market strategy, and expand our footprint with key clients across the region. You will lead and scale GoGlobal’s APAC sales organization, driving growth, performance, and market penetration. This leadership role exists to ensure the sales team achieves its full potential by providing focused leadership, consistent coaching, and strategic deal execution. - Lead, coach, and mentor a team of Sales Executives to achieve and exceed regional sales targets. - Develop and implement regional sales strategies aligned with GoGlobal’s growth objectives and market positioning. - Oversee pipeline development, sales performance metrics, and forecasting to ensure target achievement and business predictability. - Personally drive key enterprise-level deals and support team members in complex sales cycles, including engagement with C-level stakeholders. - Collaborate with Marketing, Product, and Service Delivery teams to align messaging, campaigns, and value propositions with customer needs. - Collaborate closely with Partnerships and Sales Operations to align go-to-market initiatives, optimize lead flow, and ensure seamless execution across partner-sourced and direct sales motions. - Monitor market dynamics, competitive activity, and client feedback to inform strategy, positioning, and solution development. - Foster a culture of accountability, continuous learning, and collaboration across the sales organization. - Deliver regular reporting and insights on regional sales performance, key wins/losses, and strategic opportunities. - Represent GoGlobal at client meetings, strategic events, and industry forums. - Support hiring, onboarding, and development of top sales talent to build bench strength for long-term growth. - Partner with leadership on territory planning, compensation modeling, and strategic account mapping. Qualifications - Minimum 5+ years of leadership experience in B2B sales, with proven success in EOR, HR tech, or corporate services industries (experience in both is ideal). - Strong track record of individual and team quota attainment, with the ability to both strategize and execute. - Demonstrated success in leading complex enterprise sales involving multiple stakeholders and long sales cycles. - Deep understanding of APAC market dynamics, client expectations, and commercial trends. - Exceptional leadership, coaching, and communication skills. - Strategic thinker with strong operational discipline and attention to detail. - Experience with outbound prospecting, top-of-funnel development, and outreach tools (e.g., Apollo, Outreach, HubSpot). - Established partner network within the HR, payroll, or global mobility ecosystem. - Experience working in or managing remote-first, geographically dispersed teams. - Willingness to travel to support team development, client engagement, and strategic growth initiatives. Benefits - A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact. - Collaborating with a diverse, global and supportive team. - Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth. Company Description GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. - Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation. - HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting. - Finance Solutions: Accounting & Tax.

• Drive automation of manual finance processes — including data aggregation, intercompany reconciliation, journal entry workflows, consolidation reporting automation and report generation • Build and maintain financial dashboards, analytics infrastructure, and data pipelines to support real-time management reporting and executive decision-making. • Develop and execute the Group Finance Systems roadmap, prioritizing initiatives by business impact, scalability, and resource availability; manage project timelines and deliverables. • Partner with IT, the Financial Controller, and FP&A to translate finance requirements into scalable system solutions; manage third-party vendors and implementation partners. • Establish system governance, data quality standards, and user access controls across all finance platforms to ensure integrity and compliance. • Champion continuous improvement of finance technology and processes, staying current with industry best practices and emerging tools relevant to the finance function. • Support the onboarding of new entities onto Group finance systems, establishing standard configurations, chart of accounts, and reporting structures.

Role Description The Head of System Enabling (Finance) will lead the digitization, technology transformation, and process automation agenda for GoGlobal's finance function. This role is responsible for building and executing the Finance Systems roadmap, driving ERP implementation, reporting infrastructure, and workflow automation to enable the finance function to operate with the efficiency and data quality that GoGlobal's growth demands. Roles & Responsibilities - Drive automation of manual finance processes — including data aggregation, intercompany reconciliation, journal entry workflows, consolidation reporting automation, and report generation. - Build and maintain financial dashboards, analytics infrastructure, and data pipelines to support real-time management reporting and executive decision-making. - Develop and execute the Group Finance Systems roadmap, prioritizing initiatives by business impact, scalability, and resource availability; manage project timelines and deliverables. - Partner with IT, the Financial Controller, and FP&A to translate finance requirements into scalable system solutions; manage third-party vendors and implementation partners. - Establish system governance, data quality standards, and user access controls across all finance platforms to ensure integrity and compliance. - Champion continuous improvement of finance technology and processes, staying current with industry best practices and emerging tools relevant to the finance function. - Support the onboarding of new entities onto Group finance systems, establishing standard configurations, chart of accounts, and reporting structures. Qualifications - Minimum 8 years of experience in finance systems, ERP implementation, or finance technology roles within an MNC or high-growth company. - Proven hands-on implementation experience with cloud ERP systems such as NetSuite, SAP, Oracle, or Workday. - Bachelor's degree in Finance, Accounting, Information Systems, or a related field. - Proven track record of ERP implementation or finance system optimization with measurable efficiency outcomes. - Experience with BI tools (Power BI) for financial reporting and analytics. - Strong understanding of core finance processes including AP, AR, General Ledger, consolidation, financial close, and planning; ability to translate business requirements into system solutions. - Strong project management skills with experience leading cross-functional technology projects across multiple stakeholders and geographies. Benefits - No timesheets; focus on results over hours worked. - Autonomy to make decisions that create real impact. - Commitment to long-term growth and sustainable success. - Collaborative environment with a diverse, global team. - Opportunities for outstanding employees to make partner and share in profits. - Flexibility with fully remote work and hybrid options in some countries. Company Description GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy. - Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation. - HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting. - Finance Solutions: Accounting & Tax.