Thrive

• Utilizes SIEM/XDR/EDR tools (AlienVault USMA/LevelBlue, LogRhythm, Microsoft Sentinel, Splunk CrowdStrike, etc.) to monitor alerts and security events of client networks and systems. • Identifies, analyzes, and responds to security incidents as they occur. • Collaborates and leverages their cybersecurity knowledge working alongside a team of skilled analysts to address potential threats within a 24x7 SOC. • Crafts escalations to clients for potential threats that include value-added and root cause analysis with recommendations for remediation. • Continually improves cybersecurity and information security expertise. • Performs other related duties as assigned.

• Drive continuous improvement of Project Delivery through data analysis, strategic initiative business cases, and cross-functional leadership • Monitor and influence company Big Rocks, Objectives, and Key Results to achieve Thrive Goals • Serve as an internal and external escalation point to ensure projects are delivered in a manner that exceeds client expectations • Facilitate standardization of project delivery design to communicate effectively, mitigate risk, and meet customer timeframes • Develop Project Delivery Directors and Managers by communicating Thrive standards, training on new and existing processes, and leading by example

• Investigate customer project needs by working with sales, account managers, and consultants to understand project success criteria and technical requirements • Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, and business requirement documents • Lead the project by assigning tasks to Engineers and communicating statuses to customers through status update meetings • Keep project resources on task, maintain project plan data, drive projects to completion, and activate Monthly Recurring Revenue • Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases • Lead meetings, migrations, enrollments, moves, surveys, and cutovers at client sites where appropriate • Quickly respond to client inquiries and needs by being highly available

• Participate on teams serving clients across industries while establishing trusted relationships with client counterparts • Facilitate due diligence processes focused on identifying cybersecurity, operational and technology strategy, organizational structures, and current state risks. • Facilitate the process of developing strategic, prioritized recommendations based on customer collaboration during consulting engagements. • Collaborate in scoping future engagements and proposals based on findings and customer priorities. • Collaborate in developing comprehensive documentation for clients reflecting current state and long-term strategy • Collaborate in assessing client cybersecurity and technology investment strategies against recognized standards and industry benchmarks, identify gaps and improvement opportunities. • Work with his supervisor in identifying opportunities to recommend appropriate Thrive products and services aligned to client strategy, priorities, and requirements. • Develop executive-ready client presentations that capture current state, key findings, and long-term strategy recommendations.

• The AI Solutions Consultant is a senior, client-facing AI Subject Matter Expert (SME) responsible for influencing artificial intelligence strategy and technology decisions throughout the sales lifecycle • Serving as a trusted advisor, this role partners closely with Sales Executives once discovery is initiated, bringing deep AI expertise to validate requirements, shape solutions, and articulate business-aligned AI strategies • This role plays a critical part in translating AI capabilities into measurable business outcomes • Leverage deep AI expertise to validate client requirements, design tailored AI and machine learning solutions, and address technical objections, directly contributing to higher sales win rates • Act as a proactive AI subject matter expert supporting sales executives during discovery, solution design, and validation, accelerating deal cycles and improving buyer confidence • Architect and position AI solutions across use cases such as intelligent automation, predictive analytics, generative AI, conversational AI, and decision support systems • Clearly articulate AI value propositions by translating complex technical concepts (models, data pipelines, GenAI architectures) into business outcomes such as efficiency, revenue growth, cost reduction, and competitive advantage • Guide customers on AI readiness, including data strategy, governance, security, privacy, and ethical AI considerations • Collaborate with internal product, engineering, and delivery teams to refine AI offerings, ensure accurate positioning, and provide strategic input into AI service roadmaps • Represent Thrive externally at industry events, webinars, and client-facing initiatives, establishing credibility and thought leadership in AI and emerging technologies • Mentor and enable sales and technical teams on AI positioning, messaging, and best practices to strengthen internal expertise and drive deal success

• Execution and analysis of vulnerability scans and determining remediation steps. • Execution and analysis of Penetration Tests (manual and autonomous), writing reports, and delivery of reports to client stakeholders. • Lead client meetings, offering expert advice and guidance as needed. • Collaborate with clients to understand their business needs and requirements to best align remediation requirements to business outcomes. • Creation and ongoing upkeep of materials documenting our security processes, procedures, and technologies, along with the generation of automated reports for relevant stakeholders. • Update client Security presentations and discuss findings with our clients. • Maintain a leading edge on security events and techniques to keep our clients aware of new threats and attack techniques.

• Take technical ownership of assigned clients, including escalated issues, ensuring resolution of infrastructure- and business-critical problems. • Perform advanced support and troubleshooting for escalated incidents, including network, server, cloud, business application, and workstation issues. • Evaluate client infrastructure, systems, software, and processes to identify deficiencies and recommend improvements or projects to meet client needs. • Lead major incident outages, conduct post-incident reviews, and drive corrective actions, including root cause analysis and documentation. • Identify systemic and pervasive issues, perform trend analysis, and implement permanent solutions to prevent future problems. • Design and validate multi-tenant solutions, including identity management, networking, security, disaster recovery, zero trust, hybrid AD/Entra, Intune baselines, conditional access, identity governance, complex networking/firewall policies, SASE/SWG, and SIEM integrations. • Benchmark, tune, and optimize systems for performance, capacity, and scalability. • Create and maintain documentation, network diagrams, change control approvals, and knowledge base content. • Develop and maintain automation and operational tools, including PowerShell modules, RMM policies, deployment pipelines, compliance checks, and monitoring improvements. • Deliver training, mentor junior engineers, and contribute to team readiness and process improvement initiatives.

• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. • Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools. • Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology • Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level. • Manage the daily prioritization, coding, and routing of service incidents and requests. • Follow Thrive's established best practices for task management • Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service. • Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution. • Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

About Us Thrive is a rapidly growing, industry leading technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our mission is to become the largest and most respected provider of NextGeneration managed services, serving emerging, mid-market, and enterprise customers alike. We are a transnational company presently operating throughout the US and in the UK, Australia, Canada, Hong Kong, the Philippines and Singapore. We have a rich history growing organically and through strategic acquisitions, having completed nearly two dozen acquisitions since our founding. Position Overview Work with Thrive’s vCISO Service clients to assess their current Information Security Program and develop an appropriate, business aligned strategy to establish a proactive approach to cyber risk management. Implement customized, risk-based Information Security Programs and the associated controls frameworks to complement each client’s business and IT operations. Ensure all Governance, Regulatory and Compliance obligations are addressed from an Information Security perspective. Be a trusted advisor and “go-to” resource for Senior IT and Executive Leadership for all things relating to Information Security. Responsibilities - Serve as Information Security Subject Matter Expert for Executive leadership. - Develop annual strategic plans and supporting project roadmaps. - Collaborate and coordinate with internal IT resources to execute the security plan. - Create remediation plans for all security assessments. - Conduct annual risk assessments. - Coordinate Penetration Tests with third parties. - Collaborate with customers on policy development and implementation. - Assist with Security Incident Response and tabletop exercises. - Mentor client technical resources as requested - Performs assessments with clients in the following areas: - Information Security Strategy - Information Security Governance - Information Security Program Development and Management - Information Security Risk Management Qualifications - Bachelor’s Degree or equivalent work experience in cybersecurity (MBA preferred) - 5+ years’ experience Information Security Preferred - Certified Information Systems Security Professional (CISSP) and/or Certified Information Security Manager (CISM) - Expert in security frameworks such as CIS, NIST, CMMC, HIPAA/HITECH, PCI-DSS, ISO 27001/2

• Leading and developing engineering support teams • Driving operational excellence and engineers’ professional growth • Acting as the operational owner for day-to-day service performance • Delivering services that meet or exceed SLAs, KPIs, and customer expectations • Serving as the main operational contact for assigned clients • Regularly assessing customer experience and driving action to boost satisfaction • Tracking and responding to service KPIs and informing decisions with data • Collaborating with other teams to ensure seamless service delivery • Maintaining staffing plans and budget alignment