Support Engineer Remote Jobs in Arizona (US)

This page tracks remote support engineer openings that are location-eligible for Arizona.

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1,759

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$1,500 - $140,000

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1759 Jobs

1213 Companies

Lead Technical Support Engineer

Talkdesk

Experience. A better way.

Support Engineer15 hours ago

Full Time Remote SeniorTeam 1,001-5,000Since 2011H1B Sponsor

Company Site LinkedIn

• Lead the investigation and resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams. • Act as the primary technical owner for high-priority customer escalations, coordinating efforts across Engineering, Product, Infrastructure, and third-party partners. • Perform advanced troubleshooting using logs, network traces, APIs, databases, and platform diagnostics to identify root causes. • Handle advanced cloud telephony and VoIP troubleshooting, including SIP, WebRTC, PSTN, BYOC, SBC, call routing, call quality, connectivity, IVRs, DTMF, transfers, and call recording. • Analyze SIP call flows, signaling, media paths, and carrier traces to isolate failures across customer networks, cloud infrastructure, and telecommunications providers. • Partner with carriers and service providers to troubleshoot routing issues, number provisioning, CNAM, STIR/SHAKEN, SIP trunking, toll-free services, DID management, and voice network performance. • Utilize network diagnostic tools such as Homer, HAR captures, PCAPs, traceroutes, and browser diagnostics to troubleshoot real-time communications. • Collaborate with Engineering to validate defects, reproduce issues, prioritize fixes, and communicate technical findings. • Provide technical leadership during customer meetings, incident bridges, and post-incident reviews. • Mentor and coach Technical Support Engineers by providing guidance, knowledge sharing, and case reviews. • Identify trends across support cases and recommend improvements to product stability, tooling, and operational processes. • Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge base articles. • Drive continuous improvement initiatives that increase support efficiency and reduce customer impact. • Partner with Customer Success, Sales, Professional Services, and Product Management to address customer-impacting technical challenges. • Support major incidents through technical coordination, stakeholder communication, and post-incident analysis. • Contribute to onboarding, technical training, and development of new support engineers.

Cloud VoIP

View details: Lead Technical Support Engineer

United States

$60.1K - $110.0K / year

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Senior Project Team Support Engineer

FUJIFILM Corporation

Support Engineer16 hours ago

Full Time Remote SeniorTeam 10,001+Since 1934H1B No Sponsor

Company Site LinkedIn

• Provides highly visible remote technical, applications and system admin support for HCUS customers. • Supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities, and regulatory requirements. • Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. • Assesses hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by the company. • Collaborates with other internal and external groups on solving complex technical issues and developing innovative solutions. • Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education.

Oracle SQL VMware

View details: Senior Project Team Support Engineer

United States

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Bookkeeping / Accounting Support Specialist

ScaleSource

Empowering franchises with top-tier remote talent to scale smarter, faster, and more efficiently. #RemoteHiring

Support Engineer18 hours ago

Full Time Remote Mid LevelTeam 11-50H1B No Sponsor

Company Site LinkedIn

Role Description We are hiring a Bookkeeping / Accounting Support Specialist who owns accuracy, consistency, and timeliness of financial operations across one or multiple businesses. This is a remote role through ScaleSource. This is not a slow back-office seat where things wait until next week. Clean books, tight deadlines, real ownership. Your mission is to make the numbers trustworthy and make them fast. You will work between operators, vendors, customers, and the CPA or finance lead to keep the books accurate, current, and documented. What You'll Own - Transaction Coding and Reconciliation - Coding transactions correctly and consistently. - Reconciling accounts on a set monthly cadence. - Investigating variances. - Catching duplicates, miscodes, and missing documentation. - Keeping the chart of accounts clean. - Flagging anything that looks wrong. - AP, AR, Invoicing, and Collections - Processing accounts payable accurately and on time. - Invoicing customers correctly and promptly. - Following up on collections proactively. - Managing invoice workflows end to end. - Vendor follow-up on missing bills and wrong amounts. - Aging AR and AP with real owners and follow-up dates. - Month-End Close - Month-end prep starting before month-end. - Running the close checklist completely. - Closing books on schedule. - Producing a close summary. - Reporting and Cash Visibility - Delivering recurring finance reports on schedule. - Providing current and clear cash updates. - Flagging unusual expenses or trends. - Documentation and CPA Readiness - Keeping receipts and documentation attached where they belong. - Providing notes explaining non-obvious transactions. - Ensuring books are understandable by any competent accountant. Qualifications - 3+ years full-cycle bookkeeping or accounting support. - 2+ years hands-on with QuickBooks Online and/or Xero. - Reconciled 3+ accounts monthly for at least 12 months. - Managed $100k+ in monthly transaction volume, or 150+ transactions per month. - Closed books by day 10 or faster for 6 straight months, OR managed 10+ client books simultaneously. - Fluent written and spoken English at a professional level. - Strong organization skills with a personal system for tracking deadlines. - Ability to work independently against a fixed monthly cadence. - Professional home office setup and reliable internet. - Introductory video submission required. - Must be available Monday–Friday, 9:00 AM–6:00 PM in PST, CST, or EST. Preferred Qualifications - Experience supporting franchise, multi-location, or multi-entity businesses. - Experience with U.S.-based clients, U.S. GAAP basics, or U.S. tax-prep support. - Experience working directly with a CPA or external accountant. - Experience in a bookkeeping firm or outsourced accounting environment. - Experience with collections and AR aging cleanup. - Experience building or improving a close checklist. - Experience with payroll processing or payroll reconciliation. - Bookkeeping or accounting certification (QuickBooks ProAdvisor, Xero Advisor, CPA/CMA track, or local equivalent). Benefits - Faster Hiring Process. - Better Role Matching. - Real Upside for strong performers. - Work With U.S. Operators. - Real Ownership of your work. - Multi-Location Exposure. Schedule Remote, supporting U.S.-based operators and franchise businesses. Monday–Friday, 9:00 AM–6:00 PM (PST, CST, or EST). Compensation $1,250 USD/month for the first 90 days. $1,500 USD/month after.

Xero

View details: Bookkeeping / Accounting Support Specialist

USA Timezones

$1.5K / month

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Technical Support Specialist

Radicle Health

Radicle Health acquires mission critical human services software companies

Support Engineer20 hours ago

Full Time Remote Mid LevelTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs. • Resolve customer issues with product functionality, reporting, and integrations. • Write basic to intermediate scripting queries to investigate customer data problems. • Document solutions in the knowledge base. • Troubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary. • Communicate clearly and empathetically with customers, ensuring a positive experience by providing helpful and informative solutions. • Update and maintain the customer support knowledge base with accurate solutions and troubleshooting guides for common issues. • Collaborate with internal teams to ensure customer facing documentation is always current, reflecting any new product features or changes. • Assist in improving self-service resources as needed, ensuring easy access to valuable information for customers. • Work with product, engineering, and customer success teams to escalate customer feedback and technical issues, contributing to product improvements. • Provide backup assistance for Engineering team in manual testing. • Act as a bridge between customers and internal teams to keep both sides informed about ongoing issues and solutions. • Regularly track and report on common customer issues, using insights to suggest process improvements that reduce recurring problems. • Participate in team meetings and feedback sessions to share learnings and improve overall team performance.

JavaScript SQL

View details: Technical Support Specialist

United States

$55K - $65K / year

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Operations Support Analyst

Makwa Global, LLC

A new approach to Tribal Enterprise capabilities for government agencies

Support Engineer20 hours ago

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Prepare, review, post, verify, and record customer payments and accounts receivable transactions. • Create accurate customer invoices in accordance with company policies and government contract requirements. • Assist with Government Contract (GovCon) billing and invoicing processes while learning applicable regulations and customer-specific requirements. • Generate and reconcile monthly billing statements using financial and accounting systems. • Maintain and update customer records, including contact information and billing details. • Organize, file, retrieve, and maintain financial documentation and supporting records. • Communicate billing updates and changes with internal departments to ensure timely processing. • Assist with month-end billing activities and other accounting support functions. • Identify discrepancies and resolve issues in a timely and professional manner. • Perform other duties as assigned in support of Accounting and Operations.

ERP

View details: Operations Support Analyst

United States

$60K - $65K / year

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IT Support Technician

Service Pros Installation Group, Inc

Support Engineer21 hours ago

Full Time Remote Mid LevelTeam 201-500

Role Description This position will be responsible for the installation, maintenance, and technical support of all desktop software and hardware. Provides technical expertise and support to the SPIG end user. FLSA Status: Non-Exempt, Hourly Essential Duties and Responsibilities - Installation - Installs and tests hardware and software - Deploys equipment as necessary - Monitors and maintains records regarding installation and maintenance of current hardware and software - Repairs or replaces damaged hardware - Follows installation and inventory guidelines. Maintains inventory and recommends hardware/software purchases. - Problem Identification/Resolution - Monitors the IT Support ticketing system and responds to user problem calls - Interacts with staff to identify hardware/software problems - Utilizes the ticketing system to gather, assemble, organize and track information - Support - VoIP management and troubleshooting Qualifications - High school Diploma and GED - AAS or Bachelor’s degree in Computer Science or related field or equivalent combination of industry related professional experience and education - Ability to read and comprehend simple instructions, correspondence, and memos - Ability to write letters and prepare other documents as needed - Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions - Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software - Effective communication orally and in writing in English - Ability to view documents, multiple screens, and read handwritten documents - 2+ years of experience in helpdesk and/or desktop support environment supporting remote users - CompTIA A+ Certification preferred Requirements - Identifies and resolves problems in a timely manner - Speaks clearly and persuasively; participates in meetings - Writes clearly; able to read and interpret written information - Contributes to building positive team spirit - Promotes a harassment-free environment - Treats people with integrity and ethically - Supports organization’s goals, values, and code of ethics - Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely decisions - Prioritizes work activities; uses time efficiently - Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions - Demonstrates accuracy and thoroughness; monitors own work to ensure quality - Meets productivity standards; completes work in timely manner - Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly - Must be organized and able to follow-up on statuses and ensure completion of tasks - Is consistently at work and on time Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to sit, reach with hands and arms, speak, talk, and hear - Frequently required to use hands to finger, handle, or feel - Must be able to lift and carry 25 lbs. (i.e. laptop or monitor) - Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - The noise level in the work environment is usually quiet - The work environment generally consists of indoor heated and cooled office space - This position may also work remotely from home

VoIP

View details: IT Support Technician

United States

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Technical Support Engineer

Akuity

Remove complexity, add velocity.

Support Engineer22 hours ago

Full Time Remote Mid LevelTeam 11-50Since 2021H1B No Sponsor

Company Site LinkedIn

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. • Troubleshoot, diagnose, and resolve customer issues promptly and accurately. • Recognize common support patterns and escalate issues to engineering when appropriate. • Help build and iterate on our support playbook, processes, and systems. • Contribute to improving Akuity’s documentation to enhance the customer experience.

Kubernetes

View details: Technical Support Engineer

United States

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PMO Support Analyst

CSCI Consulting

Our clients come first. Every single time.

Support Engineer22 hours ago

Full Time Remote SeniorTeam 201-500H1B Sponsor

Company Site LinkedIn

• Support development of executive status reports, dashboards, milestone updates, and governance briefings • Maintain project management artifacts including RAID logs, action trackers, decision logs, meeting records, and project documentation • Collect, consolidate, and validate status updates from functional, technical, security, testing, training, and data migration workstreams • Coordinate project meetings, prepare agendas, capture meeting notes, and track actions through closure • Monitor project schedules, milestones, key deliverables, approvals, and governance deadlines • Support cross-functional dependency management and escalation tracking • Assist with change management, document control, configuration management, and project communications activities • Ensure project risks, issues, decisions, assumptions, and stakeholder actions are accurately documented and reflected in reporting • Support readiness activities associated with requirements, design reviews, testing, training, deployment, Authority to Operate (ATO), and go-live preparation • Help maintain project repositories, reporting tools, collaboration sites, and PMO processes

View details: PMO Support Analyst

United States

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L2 Technical Support Specialist

GR8 Tech

Launch, grow, or upgrade your iGaming business with GR8 Tech high-performance Sportsbook and iGaming platform.

Support Engineer23 hours ago

Full Time Remote SeniorTeam 501-1,000H1B No Sponsor

Company Site LinkedIn

• Own the technical resolution and localization of complex, non-typical core platform incidents. • Independently troubleshoot microservice communication failures, balance processing issues, and authentication layer anomalies. • Receive and independently investigate complex, non-standard platform requests. • Troubleshoot cross-functional incidents at the boundary of core platform systems and adjacent integration modules. • Guide and assist Junior L2 and adjacent support lines with advanced platform configuration investigations. • Analyze structured logs, inspect error stacks, and generate high-quality bug reports for L3/QA. • Monitor SLA compliance for assigned complex incidents. • Develop and implement detailed technical runbooks and mentorship for Junior engineers.

Microservices SDLC

View details: L2 Technical Support Specialist

United States

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Senior IT Support Engineer

Assured

Assured is a claims automation insurtech backed by leading Silicon Valley investors.

Support Engineer1 day ago

Full Time Remote SeniorTeam 11-50H1B Sponsor

Company Site LinkedIn

• User Support & IT Operations – Serve as a senior escalation point for a fully remote, distributed workforce. Deliver high-quality, timely, empathetic support entirely over Slack, Zoom, and remote screen-share tools — no walk-up desk, no local hands. Own complex troubleshooting across macOS (primary), Windows, Linux, and mobile. • Onboarding & Offboarding – Own end-to-end user lifecycle: account provisioning, group membership, device shipment and enrollment, and clean offboarding. Continuously refine the process alongside People Ops and Security. • Identity & Access Management – Administer our identity stack in Rippling (our core IDP and MDM) — SCIM connections, groups, workflows, SSO/MFA configurations across our SaaS environment. Okta experience is a strong plus and forward-looking as we evaluate our identity architecture. • Device & Endpoint Management – Own our Mac-first fleet through Rippling MDM: enrollment, configuration profiles, patching, compliance baselines, and remote troubleshooting. Maintain accurate asset inventory in Snipe-IT. • AI-Powered IT Operations – Assured runs on an AI-forward IT stack. You'll operate and extend our automation layer via Console.com (ARIA) powering our Slack Request channels, and contribute directly to the overall automation of access provisioning, deprovisioning, and common IT workflows — pushing more of our routine work into agentic AI so the team can focus on higher-value initiatives. Experience with Risotto, Unthread, or similar AI ITSM platforms is a big plus. • Security & Compliance – Help enforce access controls and endpoint hardening in support of our SOC 2 Type II, HIPAA, and ISO 27001 programs. Help facilitate access reviews with the Security team and support evidence gathering for audits and offboarding verification. • Documentation & Knowledge – Write and maintain runbooks, SOPs, and playbooks in Notion. Turn tribal knowledge into structured content that our AI tools can actually retrieve and act on. • Roadmap & Improvement – Contribute meaningfully to the IT roadmap: tooling evaluations, integration work, and automations. Mentor teammates and help raise the bar as we scale from 200 → 300+ employees.

ITSM Linux MacOS Shell Scripting

View details: Senior IT Support Engineer

United States

$140K - $170K / year

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1,749more opportunities are still waiting for you.Log in now and take your next shot before someone else does.

Top Stack For This Role + State

VoIP, SQL, Cloud, Oracle, VMware, Xero

Eligibility Signals

Lead Technical Support Engineer at TalkdeskRemote listing with US location signal: United States.
Senior Project Team Support Engineer at FUJIFILM CorporationRemote listing with US location signal: United States.
Bookkeeping / Accounting Support Specialist at ScaleSourceRemote listing with US location signal: USA Timezones.
Technical Support Specialist at Radicle HealthRemote listing with US location signal: United States.
Operations Support Analyst at Makwa Global, LLCRemote listing with US location signal: United States.
IT Support Technician at Service Pros Installation Group, IncRemote listing with US location signal: United States.
Technical Support Engineer at AkuityRemote listing with US location signal: United States.
PMO Support Analyst at CSCI ConsultingRemote listing with US location signal: United States.

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