Assured

• User Support & IT Operations – Serve as a senior escalation point for a fully remote, distributed workforce. Deliver high-quality, timely, empathetic support entirely over Slack, Zoom, and remote screen-share tools — no walk-up desk, no local hands. Own complex troubleshooting across macOS (primary), Windows, Linux, and mobile. • Onboarding & Offboarding – Own end-to-end user lifecycle: account provisioning, group membership, device shipment and enrollment, and clean offboarding. Continuously refine the process alongside People Ops and Security. • Identity & Access Management – Administer our identity stack in Rippling (our core IDP and MDM) — SCIM connections, groups, workflows, SSO/MFA configurations across our SaaS environment. Okta experience is a strong plus and forward-looking as we evaluate our identity architecture. • Device & Endpoint Management – Own our Mac-first fleet through Rippling MDM: enrollment, configuration profiles, patching, compliance baselines, and remote troubleshooting. Maintain accurate asset inventory in Snipe-IT. • AI-Powered IT Operations – Assured runs on an AI-forward IT stack. You'll operate and extend our automation layer via Console.com (ARIA) powering our Slack Request channels, and contribute directly to the overall automation of access provisioning, deprovisioning, and common IT workflows — pushing more of our routine work into agentic AI so the team can focus on higher-value initiatives. Experience with Risotto, Unthread, or similar AI ITSM platforms is a big plus. • Security & Compliance – Help enforce access controls and endpoint hardening in support of our SOC 2 Type II, HIPAA, and ISO 27001 programs. Help facilitate access reviews with the Security team and support evidence gathering for audits and offboarding verification. • Documentation & Knowledge – Write and maintain runbooks, SOPs, and playbooks in Notion. Turn tribal knowledge into structured content that our AI tools can actually retrieve and act on. • Roadmap & Improvement – Contribute meaningfully to the IT roadmap: tooling evaluations, integration work, and automations. Mentor teammates and help raise the bar as we scale from 200 → 300+ employees.

• You'll partner with teams across the organization to transform data into meaningful insights that drive smarter decisions. • You'll help leaders understand business performance, identify opportunities for improvement, and measure the impact of strategic initiatives. • The best analysts don't just report what happened – they help teams understand why it happened and what to do next. • Design and analyze experiments, pilots, and performance evaluations that separate signal from noise and support confident decision-making. • Build dashboards and reporting that provide leaders with visibility into operational performance, customer outcomes, and organizational health. • Analyze data across multiple sources to identify patterns, emerging opportunities, risks, and areas for improvement. • Use segmentation, cohort analysis, and behavioral data to understand customers, users, or operational processes and identify opportunities to improve results. • Partner with stakeholders across departments to answer high-impact business questions, evaluate tradeoffs, and provide analytical recommendations. • Improve data quality, instrumentation, and reporting by identifying gaps in existing data collection and helping teams capture the information needed to make informed decisions. • Build confidence in business decisions by designing analyses and communicating insights that help teams understand what is working – and what isn't. • Turn data into strategic direction by uncovering trends, identifying opportunities, and providing actionable recommendations. • Create visibility into organizational performance through dashboards, reporting, and metrics that stakeholders rely on every day. • Partner with cross-functional teams to frame business problems, evaluate options, and ensure decisions are supported by data. • Develop meaningful metrics and reporting frameworks that enable teams to consistently measure success and track progress over time. • Identify opportunities to improve business processes, customer experiences, and operational efficiency through thoughtful analysis. • Bring clarity to complex problems by asking the right questions, exploring the data, and delivering insights that move the business forward.

• Be the expert writer on AI – Write authoritatively about frontier AI, models, and LLM-powered systems for enterprise – copy that holds up with technical readers (i.e. CIOs and CAIOs) and lands with claims executives who are not. • Carry the category narrative – Translate Assured's "frontier AI for claims" point of view into thought leadership, bylines, explainers, and long-form pieces that the market, press, and analysts come to recognize as ours. • Write across every surface – Produce web and landing copy, product and feature narratives, social posts, newsletters, and sales-supporting content – in one consistent, credible voice. • Ghostwrite the point of view – Partner on the CEO and founder voice – drafting POV, op-eds, posts, and talk tracks that make Justin a leading voice in insurance AI. • Make the complex clear – Sit with the product, and PMM teams, understand the capability deeply, and turn it into language that is precise, vivid, and free of hype. • Complement the Content Strategist – Take the strategy and calendar and make it real on the page – owning drafts end to end, from brief to publish-ready copy. • Own the blog – Write and ship a steady stream of blog posts and articles that turn our AI point of view into search-visible, shareable content and build Assured's organic authority in the category. • Raise the bar on quality – Set and hold a high editorial standard for accuracy, voice, and clarity across everything the team ships. • Keep it compliant – Write inside carrier anti-bribery and compliance norms, and check claims and substantiation before anything goes out.

Role Description Assured Insurance Technologies is seeking a Product SME to lead a comprehensive evaluation of the end-to-end auto claims process. This role will focus on understanding how claims move from First Notice of Loss (FNOL) through resolution, how decisions are made and documented, how data flows across systems, and where operational and product improvements can meaningfully impact cycle time, accuracy, customer experience, and financial performance. This role sits at the intersection of Product, Engineering and Analytics and is expected to drive meaningful, company-wide impact. - Conduct an end-to-end review of the auto claims lifecycle - Examine the full claim journey; FNOL intake, investigation, coverage evaluation, liability assessment, damages review, reserving, negotiation, settlement, and closure, identifying friction points and opportunities for automation. - Develop deep expertise in how claims decisions are made and supported by data - Understand what information adjusters rely on (statements, telematics, police reports, photos, repair estimates, medical documentation, policy data), how it is structured in the system, and where gaps or inefficiencies exist. - Identify breakdowns in claim workflow and documentation - Surface inconsistencies in data capture, reserve alignment, task routing, handoffs, approval processes, customer communications, or downstream reporting that affect claim outcomes. - Own the integrity of core claims data across systems - Ensure key indicators (coverage status, liability stance, damages exposure, reserve position, settlement status) are accurately captured and consistently reflected across product, operational, and financial views. - Define standards for claims quality and defensibility - Establish expectations for documentation rigor, decision rationale, reserve accuracy, communication clarity, and alignment between investigation findings and financial outcomes. - Partner cross-functionally to resolve systemic issues - Collaborate with Product, Engineering, Claims Operations, Analytics, and Leadership to address root causes impacting claim efficiency, accuracy, and customer experience. - Improve both inputs and outputs across the claims process - Enhance how evidence and claim information are collected, structured, and surfaced to improve how insights are delivered through dashboards, reporting, automation workflows, and AI models. - Translate insights into measurable product improvements - Prioritize enhancements that reduce cycle time, improve loss ratio performance, minimize leakage, strengthen reserving accuracy, improve customer satisfaction, and increase operational efficiency. - Influence roadmap decisions with financial and operational context - Clearly articulate business impact across indemnity spend, expense management, subrogation recovery, litigation exposure, adjuster productivity, and customer retention. - Serve as the internal subject-matter expert on the auto claims lifecycle - Guide best practices for claim handling, documentation standards, investigation quality, and automation opportunities. - Align teams around consistent process standards - Partner across Claims, Product, Engineering, Finance, and Customer Success to ensure shared understanding and disciplined execution. - Communicate clearly across audiences - Present findings and recommendations effectively to both technical and non-technical stakeholders. Qualifications - Prior experience working at a major carrier as a claims adjuster - Deep understanding of the end-to-end auto claims process within P&C - Experience working closely with product, engineering, data, and operational teams - Proven ability to assess complex workflows and identify high-impact improvements - Comfort owning ambiguous, high-leverage initiatives with measurable financial impact - Strong written and verbal communication skills Benefits - Competitive Compensation: Competitive salary and equity packages for all employees - Healthcare Plan: Platinum medical, dental, and vision - Free life insurance: Including long-term disability & short-term disability - Unlimited PTO: Uncapped vacation days & paid holidays - Family Leave: Maternity & paternity - 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute - WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks - Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses - Team events & Offsites: We're remote, but we regularly get together Our Commitment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. Workers’ Compensation claims are never just a workflow. They sit at the intersection of an injured person’s recovery, an employer’s operations, medical care, wage replacement, and a patchwork of state-specific rules. The work demands judgment: knowing what information matters, when a claim needs escalation, and how to move it forward without losing sight of the person behind it. This role is an opportunity to bring that judgment into technology. As a Product Subject Matter Expert for Workers’ Compensation, you’ll partner with Product, Engineering, Analytics, and Claims Operations to turn the realities of claims handling into better products: clearer workflows, more useful data, and thoughtfully designed automation that helps claims teams make stronger decisions at scale. Some of the problems you’ll solve: - Where does the Workers’ Compensation claims process create unnecessary delay, rework, or uncertainty? - What information is missing, inconsistent, or difficult to use when claim decisions are made? - What does a high-quality, defensible Workers’ Compensation claim look like? - Where are we losing time, money, or trust? - Where can automation create real leverage without weakening claim quality or compliance? How you’ll make an impact: - Bring the real Workers’ Compensation claims process into product decisions. - Connect the medical, operational, regulatory, and financial picture. - Improve the inputs and outputs of the claims process. - Align teams around the same definition of quality. - Turn operational insight into measurable product improvements. - Serve as a trusted internal authority on Workers’ Compensation claims. - Make complex claims concepts understandable and usable. Qualifications - Deep, hands-on Workers’ Compensation claims experience, ideally as a field or desk adjuster, examiner, supervisor, or claims leader at a P&C carrier, TPA, or Workers’ Compensation focused organization. - Strong knowledge of the full claim lifecycle: FNOL, investigation, compensability, medical management, indemnity, wage calculation, reserving, return to work, settlement, and closure. - Familiarity with jurisdictional complexity and the judgment to balance consistency, compliance, claimant outcomes, and business performance. - A demonstrated ability to evaluate complex workflows, identify root causes, and distinguish meaningful improvements from cosmetic ones. - Comfort owning ambiguous, high-leverage work with significant operational and financial impact. - Curiosity about how automation and AI can improve claims workflows—paired with the judgment to know where human expertise, documentation, and controls still matter. Benefits - Competitive Compensation: Competitive salary and equity packages for all employees. - Healthcare Plan: Platinum medical, dental, and vision. - Free life insurance: Including long-term disability & short-term disability. - Unlimited PTO: Uncapped vacation days & paid holidays. - Family Leave: Maternity & paternity. - 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute. - WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks. - Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses. - Team events & Offsites: We're remote, but we regularly get together. Our Commitment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description As a Product Subject Matter Expert for Commercial Property, you will be the bridge between the realities of claims handling and the teams building what comes next. You’ll work alongside Product, Engineering, Analytics, and other teams to turn real-world claims knowledge into better workflows, stronger data, and automation that helps insurers handle complex losses without losing the judgment and context that good claims work requires. Some of the problems you’ll solve: - Where does the Commercial Property claims process create unnecessary delay, rework, or uncertainty? - Map the claim lifecycle from FNOL through investigation, coverage evaluation, damage assessment, restoration, settlement, and closure to identify friction points and improvement opportunities. - What information is missing, inconsistent, or difficult to use when claim decisions are made? - Identify gaps in the policy, loss, inspection, estimate, vendor, business interruption, and documentation data claims teams need to make sound decisions. - What does a high-quality, defensible Commercial Property claim look like? - Define practical standards for investigation, coverage analysis, damage assessment, documentation, estimating, reserving, vendor coordination, and settlement decisions. - Where are we losing time, money, or trust? - Identify ways to reduce claim duration, improve estimate and reserve accuracy, limit leakage and litigation exposure, strengthen vendor performance, and help insureds recover faster. - Where can automation create real leverage without weakening claim quality or compliance? - Identify workflows where structured data, intelligent routing, automation, or AI can improve consistency and speed while preserving appropriate human judgment and controls. How you’ll make an impact: - Bring the real Commercial Property claims process into product decisions. - Translate claims expertise into product requirements, workflows, edge cases, and decision frameworks. - Connect the operational, coverage, and financial picture. - Help teams understand how claim decisions affect indemnity spend, expense management, reserves, business-interruption exposure, vendor costs, litigation risk, and loss performance. - Improve the inputs and outputs of the claims process. - Shape how loss, inspection, estimate, policy, vendor, and financial information is captured and structured, then improve the workflows, reporting, automation, and product experiences built from it. - Align teams around the same definition of quality. - Partner across Product, Engineering, Analytics, Claims Operations, Finance, Customer Success, and Leadership to address root causes and drive improvements. - Turn operational insight into measurable product improvements. - Prioritize changes that improve claim outcomes—not just workflow activity. - Serve as a trusted internal authority on Commercial Property claims. - Guide teams through coverage evaluation, damage assessment, scoping and estimating, restoration, business interruption, reserving, vendor coordination, documentation, and settlement. - Make complex claims concepts understandable and usable. - Clearly communicate findings, tradeoffs, and recommendations across technical and non-technical audiences. Qualifications - Deep, hands-on Commercial Property claims experience, ideally as a field or desk adjuster, examiner, supervisor, or claims leader at a P&C carrier, TPA, MGA, or commercial property focused organization. - Strong knowledge of the full Commercial Property claim lifecycle: FNOL, investigation, coverage evaluation, damage assessment, scoping and estimating, restoration, business interruption, reserving, settlement, and closure. - Sound judgment navigating complex coverage, documentation, vendor, and financial considerations in high-severity or large-loss claims. - A demonstrated ability to evaluate complex workflows, identify root causes, and distinguish meaningful improvements from cosmetic ones. - Comfort owning ambiguous, high-leverage work with significant operational and financial impact. - Curiosity about how automation and AI can improve claims workflows—paired with the judgment to know where human expertise, documentation, and controls still matter. Benefits - Competitive Compensation: Competitive salary and equity packages for all employees. - Healthcare Plan: Platinum medical, dental, and vision. - Free life insurance: Including long-term disability & short-term disability. - Unlimited PTO: Uncapped vacation days & paid holidays. - Family Leave: Maternity & paternity. - 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute. - WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks. - Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses. - Team events & Offsites: We're remote, but we regularly get together. Our Commitment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description Assured Health is seeking an experienced Payer Enrollment Specialist to join our Provider Services team, focusing on assisting healthcare providers and provider groups in enrolling and contracting with Commercial, Medicare, and Medicaid payers. This role is a great fit for professionals who are experienced in handling payer applications across multiple lines of business and have a deep understanding of healthcare provider needs. - Facilitate the payer enrollment and contracting process for healthcare providers across Commercial, Medicare, and Medicaid, with a particular focus on behavioral health providers. - Act as the primary point of contact for providers navigating payer policies and requirements, ensuring compliance and understanding across all applicable lines of business. - Assist providers in completing and submitting Commercial, Medicare, and Medicaid applications accurately and efficiently. - Manage detailed records of provider contracts, enrollment details, and correspondence with payers. - Address and resolve specific challenges that providers may encounter during the enrollment and contracting process, regardless of payer type. Qualifications - Minimum of 3 years' experience in healthcare administration, with specific experience in payer enrollment and provider contracting across Commercial, Medicare, and/or Medicaid. - Demonstrated expertise in filling out payer applications with a high degree of accuracy and compliance. - Excellent communication and interpersonal skills, capable of managing sensitive provider relationships and complex contract negotiations. Benefits - Competitive base compensation along with stock options. - Fully paid health and dental coverage, plus vision insurance. - Premium primary and urgent care memberships. - Online health providers. - Unlimited PTO (“take what you need”). - Seven paid holidays. - Company-wide winter break. - Office lunch and a fully stocked snack bar. - In-office culture with team outings and meals. EEO Statement Assured is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws. This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships. Assured bases hiring decisions solely on qualifications, merit, and business needs.

• Create confidence in product decisions by designing, analyzing, and communicating experiments that help teams understand what works and what doesn't. • Turn product data into strategic direction by identifying trends, customer behaviors, and opportunities that influence roadmap priorities. • Build a shared understanding of product health through dashboards and reporting that give Product and Engineering teams visibility into adoption, performance, and customer outcomes. • Help define how we measure success in an AI-first product by developing the metrics and evaluation frameworks that shape our agent-powered capabilities. • Bring data into the room early. Partner with Product Managers, Engineers, and Designers to frame problems, evaluate tradeoffs, and make better decisions before roadmaps are finalized. • Reveal what different customers need by using cohort analysis, segmentation, and behavioral data to uncover meaningful patterns and opportunities for improvement. • Bring clarity to ambiguity. Start with questions – not predefined reports – and determine what needs to be measured, analyzed, or built to help teams move forward with confidence.

• Scale and optimize our database infrastructure for performance and reliability, starting with PostgreSQL and Amazon Aurora. • Design and implement robust monitoring, tuning, and scaling strategies to support our expanding SaaS platform. • Build automation and tooling to streamline database management, focusing on consistency and repeatability. • Drive optimization initiatives that enhance overall system health and uptime. • Evolve into broader SRE responsibilities beyond the database layer, shaping our infrastructure and reliability culture as we grow.

• Build agentic workflows – Design and ship internal agents -or entire orchestrated agentic workflows- on Claude for research, account briefs, objection prep, content drafting, and named-account monitoring – or any other use case we consider valuable. • Build the data model – Stand up a warehouse-backed marketing data model (e.g., Snowflake) that stitches all data sources into one source of truth. • Ship the GTM/Marketing dashboards – Build and maintain the weekly data dashboards that the CEO, Head of Marketing and Head of Sales read in under five minutes. • Integrate the intelligence stack – Wire up product marketing to ABM, campaigns to execution, GTM strategy to pipeline. • Be the force multiplier – Give every other hire – product marketing, integrated growth, community – the data, tooling, and automation they need to move faster. • Keep it compliant and observable – Build inside carrier compliance norms and make the system’s health and pipeline legible at a glance.