Akuity

• Build and manage a pipeline of net new and expansion opportunities across EMEA. • Generate new business opportunities through multichannel outbound campaigns. • Develop a territory plan, including target accounts and pipeline generation strategies. • Research accounts, identify key stakeholders, and develop relationships to drive opportunities. • Attend customer meetings and events, such as conferences and roadshows, approximately every other month. • Act as a customer advocate and liaison to Akuity’s engineering team for feature requests. • Leverage sales methodologies such as MEDDPICC to qualify, advance, and forecast opportunities accurately. • Map technical needs to business outcomes and clearly articulate ROI. • Manage all activities and pipeline in HubSpot.

• Manage a portfolio of strategic accounts with full responsibility for the customer lifecycle from onboarding and adoption to the renewal phase • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. • Lead strategic meetings and Executive Business Reviews to share tactical advice • Drive the implementation and customer onboarding, taking help from key internal stakeholders with a key focus on ‘time to value’ objectives. • Develop, prepare, and nurture customers for advocacy. • Work with clients to establish business and technical goals or other key performance indicators and aid the customer in achieving these goals. In collaboration with our sales and technical teams, you will be responsible for the customer's renewal and expansion of the platform through up-sells, cross-sells, and add-ons. • Advocate customer needs/issues across product, marketing, and support functions. Align seamlessly with sales, product management, marketing, and engineering teams. Manage the portfolio of the customers that will be in different stages of the life cycle.

• Own the day-to-day operational rhythm of our engineering organization • Make sure the machine runs — cycles are planned and tracked, nothing gets dropped, engineers are unblocked, and bugs and customer issues get the right attention at the right time • Be the person who knows the status of everything and follows up when things go quiet • Ensure the team is moving without micromanaging • Build trust and demonstrate range, with the opportunity to take on broader operational ownership across hiring, compliance support, infrastructure, and more • Plan and track development cycles end-to-end — nothing should be unclear or invisible • Run cycle kickoffs and retros; make sure each cycle ends with clear outcomes and the next one starts cleanly • Maintain GitHub project boards, issues, and milestones — keep them current, tidy, and useful • Flag blockers and capacity issues early, before they become misses • Own the inbound queue: bugs, customer requests, and ensure tasks are triaged, assigned, and moving • Work with the Head of Engineering to balance incoming requests against cycle commitments • Ensure nothing urgent sits unaddressed and nothing routine gets forgotten • Follow up with engineers proactively; close open loops before they become problems • Maintain a clear picture of what's in flight, what's blocked, and what's at risk • Run regular 1:1s with engineers; know how each person is doing technically and professionally • Provide coaching and mentorship; help engineers grow and do their best work • Support the hiring process: phone screens, interviews, and offer coordination • Onboard new engineers with clear 30-60-90 plans and structured ramp support • Handle difficult conversations with professionalism and care

• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs • Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices • Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls • Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate • Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base • Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform • Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap • Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. • Troubleshoot, diagnose, and resolve customer issues promptly and accurately. • Recognize common support patterns and escalate issues to engineering when appropriate. • Help build and iterate on our support playbook, processes, and systems. • Contribute to improving Akuity’s documentation to enhance the customer experience.

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. • Troubleshoot, diagnose, and resolve customer issues promptly and accurately. • Recognize common support patterns and escalate issues to engineering when appropriate. • Help build and iterate on our support playbook, processes, and systems. • Contribute to improving Akuity’s documentation to enhance the customer experience.

• Own and execute the community strategy for both Argo CD and Kargo — defining goals, tracking health metrics, and driving measurable growth in contributors and engagement • Build contributor pathways that lower the barrier to entry: contributor guides, onboarding documentation, and regular office hours with maintainers • Nurture relationships with the CNCF, power users, active contributors, community maintainers across GitHub and related social channels • Work closely with engineering to surface community feedback, flag recurring pain points, and close the loop publicly when issues get resolved or features ship • Help shape how we communicate across both communities — release notes, changelogs, contributor newsletters, and GitHub Discussions • Shape Akuity's event presence across the Kubernetes/GitOps ecosystem — KubeCon, ArgoCon, DevOps Days, PlatformCon, and beyond — from CFP submissions and speaker prep to post-event follow-up • Own and operate community programming: contributor summits, virtual deep dives, GitOps Monthly webinars, live Q&As, and conference co-located meetups • Serve as a credible external voice for Akuity at industry events; you genuinely enjoy talking to developers about GitOps and software delivery • Work cross-functionally with marketing and product to ensure events convert interest into lasting community engagement

• Own demand generation strategy across self-serve and sales-assisted funnels • Lead and grow a high-performing demand gen team (internal and agency) • Partner with Sales and RevOps on ICP definition, segmentation, and pipeline targets • Build multi-channel programs for technical audiences, spanning paid search, paid social, webinars, events, and community and partner-driven initiatives • Design and execute ABM programs targeting mid-market and enterprise accounts, with tailored campaigns for key personas and close coordination with SDRs and AEs • Own pipeline, revenue, and funnel reporting across all motions • Measure and optimize CAC, CPL, pipeline velocity, and ROI through continuous experimentation • Partner with RevOps to ensure clean data, accurate attribution, and scalable systems • Lead strategy and manage relationships across Paid, Social, and AEO/SEO agency partners • Work closely with DevRel, Product, Sales, and Customer teams to support launches, GTM motions, and smooth handoffs across self-serve, SDR, and Sales workflows

• Design, build, test, and improve Akutiy’s SaaS platform. You bring your expertise and commitment to excellence to build the best developers tools for our users, partners, and customers. • Develop in Go on the server-side. • Collaborate with designers and engineers to design, implement, and deliver features that remove the headaches of infrastructure operations for our users. • Make sure that as our SaaS Platform rapidly grows, it remains scalable and built with developer empathy.

• Build and manage a pipeline of net new and expansion opportunities across North America territory. • Generate new business opportunities through multichannel outbound campaigns. • Develop a territory plan, including target accounts and pipeline generation strategies. • Research accounts, identify key stakeholders, and develop relationships to drive opportunities. • Attend customer meetings and events, such as conferences and roadshows, approximately every other month. • Act as a customer advocate and liaison to Akuity’s engineering team for feature requests. • Leverage sales methodologies such as MEDDPICC to qualify, advance, and forecast opportunities accurately. • Map technical needs to business outcomes and clearly articulate ROI. • Manage all activities and pipeline in HubSpot.