Akuity

• Own and execute the community strategy for both Argo CD and Kargo — defining goals, tracking health metrics, and driving measurable growth in contributors and engagement • Build contributor pathways that lower the barrier to entry: contributor guides, onboarding documentation, and regular office hours with maintainers • Nurture relationships with the CNCF, power users, active contributors, community maintainers across GitHub and related social channels • Work closely with engineering to surface community feedback, flag recurring pain points, and close the loop publicly when issues get resolved or features ship • Help shape how we communicate across both communities — release notes, changelogs, contributor newsletters, and GitHub Discussions • Shape Akuity's event presence across the Kubernetes/GitOps ecosystem — KubeCon, ArgoCon, DevOps Days, PlatformCon, and beyond — from CFP submissions and speaker prep to post-event follow-up • Own and operate community programming: contributor summits, virtual deep dives, GitOps Monthly webinars, live Q&As, and conference co-located meetups • Serve as a credible external voice for Akuity at industry events; you genuinely enjoy talking to developers about GitOps and software delivery • Work cross-functionally with marketing and product to ensure events convert interest into lasting community engagement

• Own demand generation strategy across self-serve and sales-assisted funnels • Lead and grow a high-performing demand gen team (internal and agency) • Partner with Sales and RevOps on ICP definition, segmentation, and pipeline targets • Build multi-channel programs for technical audiences, spanning paid search, paid social, webinars, events, and community and partner-driven initiatives • Design and execute ABM programs targeting mid-market and enterprise accounts, with tailored campaigns for key personas and close coordination with SDRs and AEs • Own pipeline, revenue, and funnel reporting across all motions • Measure and optimize CAC, CPL, pipeline velocity, and ROI through continuous experimentation • Partner with RevOps to ensure clean data, accurate attribution, and scalable systems • Lead strategy and manage relationships across Paid, Social, and AEO/SEO agency partners • Work closely with DevRel, Product, Sales, and Customer teams to support launches, GTM motions, and smooth handoffs across self-serve, SDR, and Sales workflows

• Design, build, test, and improve Akutiy’s SaaS platform. You bring your expertise and commitment to excellence to build the best developers tools for our users, partners, and customers. • Develop in Go on the server-side. • Collaborate with designers and engineers to design, implement, and deliver features that remove the headaches of infrastructure operations for our users. • Make sure that as our SaaS Platform rapidly grows, it remains scalable and built with developer empathy.

• Build and manage a pipeline of net new and expansion opportunities across North America territory. • Generate new business opportunities through multichannel outbound campaigns. • Develop a territory plan, including target accounts and pipeline generation strategies. • Research accounts, identify key stakeholders, and develop relationships to drive opportunities. • Attend customer meetings and events, such as conferences and roadshows, approximately every other month. • Act as a customer advocate and liaison to Akuity’s engineering team for feature requests. • Leverage sales methodologies such as MEDDPICC to qualify, advance, and forecast opportunities accurately. • Map technical needs to business outcomes and clearly articulate ROI. • Manage all activities and pipeline in HubSpot.

• Build and manage a pipeline of net new and expansion opportunities across North America. • Generate new business opportunities through multichannel outbound campaigns. • Develop a territory plan, including target accounts and pipeline generation strategies. • Research accounts, identify key stakeholders, and develop relationships to drive opportunities. • Attend customer meetings and events, such as conferences and roadshows, several times per year. • Act as a customer advocate partnering with our Customer Success team, and liaison to Akuity’s engineering team for feature requests. • Leverage sales methodologies such as MEDDPICC to qualify, advance, and forecast opportunities accurately. • Map technical needs to business outcomes and clearly articulate ROI. • Manage all activities and pipeline in HubSpot.

• Own end-to-end Talent Acquisition strategy across all departments: Engineering (DevOps, Platform, Backend), Product & Design, Go-to-Market (Sales, Marketing, Customer Success), Developer Relations / Community • Partner with executive leadership to align hiring plans with company growth goals • Build and optimize recruiting processes, interview frameworks, and hiring best practices • Act as a strategic advisor to hiring managers on talent market insights and hiring decisions • Lead and execute high-priority searches (technical and GTM roles)

• Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. • Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. • Troubleshoot, diagnose, and resolve customer issues promptly and accurately. • Recognize common support patterns and escalate issues to engineering when appropriate. • Help build and iterate on our support playbook, processes, and systems. • Contribute to improving Akuity’s documentation to enhance the customer experience.

• Own SLI/SLO/SLA definitions for the Akuity SaaS platform and drive continuous improvement against them • Design, instrument, and maintain observability systems (metrics, logs, traces) across multi-region AWS infrastructure • Identify reliability gaps, lead blameless post-mortems, and close the loop with permanent fixes • Partner with engineering teams to build reliability into new features before they ship to production • Participate in an on-call rotation and act as incident commander for high-severity production events • Build and maintain runbooks, escalation paths, and incident playbooks that keep mean time to resolution low • Drive improvements to alerting fidelity; reduce noise, increase signal, eliminate toil • Lead post-incident reviews with clear timelines, root cause analysis, and follow-through on action items

About Akuity With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps. Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more. The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises. Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things. The Role We are looking for a Senior SRE to help us keep the Akuity platform running at the level our enterprise customers expect. This is a high-ownership role; you won't just respond to incidents, you'll shape how we define and defend reliability across the entire platform. You'll work closely with engineering, infrastructure, and product to build the systems and culture that let us scale with confidence. What You'll Own Platform Reliability & SLAs - Own SLI/SLO/SLA definitions for the Akuity SaaS platform and drive continuous improvement against them - Design, instrument, and maintain observability systems (metrics, logs, traces) across multi-region AWS infrastructure - Identify reliability gaps, lead blameless post-mortems, and close the loop with permanent fixes - Partner with engineering teams to build reliability into new features before they ship to production On-Call & Incident Response - Participate in an on-call rotation and act as incident commander for high-severity production events - Build and maintain runbooks, escalation paths, and incident playbooks that keep mean time to resolution low - Drive improvements to alerting fidelity; reduce noise, increase signal, eliminate toil - Lead post-incident reviews with clear timelines, root cause analysis, and follow-through on action items What We're Looking For Required - 5+ years of SRE, platform engineering, or production operations experience in a SaaS environment - Deep hands-on Kubernetes expertise; you understand the scheduler, networking, storage, and autoscaling at a level where you can debug anything - Strong AWS fundamentals across compute (EC2, EKS), networking (VPC, NLB, Route53), storage (S3, RDS), and IAM - Experience defining and operating against SLOs in production; you've written error budgets, not just read about them - Proficiency with observability tooling (Prometheus, Grafana, OpenTelemetry, Datadog, or equivalent) - Solid scripting and automation skills; Go, Python, Bash, or similar; you automate what you touch - Strong written communication: clear runbooks, sharp incident reports, thoughtful post-mortems - Live within US time zones (Pacific through Eastern), including Canada and other regions Strong Advantage - Experience with Argo CD, Kargo, or GitOps-based delivery workflows - Familiarity with multi-region, multi-cluster Kubernetes deployments - Experience with compliance-adjacent infrastructure (SOC 2, ISO 27001, HIPAA, or PCI DSS) - Background operating infrastructure for other platform or developer tooling companies Our Stack - Kubernetes (EKS): multi-region, enterprise-grade clusters serving Argo CD and Kargo workloads - AWS: primary cloud provider across all production and DR environments - Argo CD & Kargo: GitOps delivery tools we build and run ourselves - Prometheus, Grafana, and OpenTelemetry for observability - Terraform and GitOps-driven infrastructure management What We Offer - Competitive compensation, commensurate with experience - Equity participation in a well-funded, growing company - Fully remote: work from anywhere within US time zones (Pacific through Eastern), including Canada and other regions - Home office stipend and equipment budget - Flexible time off and a culture that respects it - Work directly with the engineers who built Argo CD and Kargo; you'll learn a lot here US-based employees receive full benefits, including comprehensive health, dental, and vision coverage. Candidates based outside the US will be engaged as contractors.

• Engage in technical discussions with prospects and customers throughout the buying lifecycle. • Partner cross-functionally with Sales and Product Marketing to develop and deliver high-impact presentations, custom demos, and proof of concepts. • Create sample solutions and tailored use cases to showcase Akuity’s platform capabilities. • Collect detailed customer requirements to inform accurate scoping and resource planning for implementations. • Serve as a trusted technical advisor to customers and advocate for their needs internally.