• Own first-line customer support for Fiscal.ai users across email, Slack, and ticketing systems. • Troubleshoot account, billing, product, API, MCP, and financial data issues with strong triage judgment. • Explain financial data, platform limitations, API access, coverage, and update timing in concise, customer-friendly language. • Escalate issues to product, data operations, or engineering with clear context when they cannot be resolved directly. • Identify recurring support patterns and surface product, documentation, data quality, or workflow improvements.

• Prepare, review, post, verify, and record customer payments and accounts receivable transactions. • Create accurate customer invoices in accordance with company policies and government contract requirements. • Assist with Government Contract (GovCon) billing and invoicing processes while learning applicable regulations and customer-specific requirements. • Generate and reconcile monthly billing statements using financial and accounting systems. • Maintain and update customer records, including contact information and billing details. • Organize, file, retrieve, and maintain financial documentation and supporting records. • Communicate billing updates and changes with internal departments to ensure timely processing. • Assist with month-end billing activities and other accounting support functions. • Identify discrepancies and resolve issues in a timely and professional manner. • Perform other duties as assigned in support of Accounting and Operations.

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings. • Collaborate with L2 support teams to identify and implement effective solutions. • Troubleshoot WhatsApp API-related issues and resolve technical problems. • Guide partners and clients in navigating the WhatsApp Business ecosystem. • Communicate with WhatsApp / Meta representatives. • Work closely with LATAM onboarding and commercial teams.

• You handle and resolve technical customer inquiries through the ticketing system — this is the core of your work. • You communicate clearly with a customer-focused approach, even when issues are technically complex or time-sensitive. • You integrate our platform for customers: work with REST APIs, JSON/XML structures and data feeds, configure and validate integrations, analyze data flows and troubleshoot issues. • You use AI tools as a standard part of your toolkit and progressively automate recurring tasks. • You document your solutions so that your knowledge is shared across the whole team. • You identify recurring root causes and proactively contribute prevention ideas to the team.