Service Pros Installation Group, Inc

Description Summary The Area Estimation Specialist is responsible for recruitment, training and coaching, and utilization metrics for Estimators in their geographical area. The Area Estimation Specialist will play a crucial role in decision-making processes, ensuring project viability, and offering a final review before submission to customers for projects exceeding a specified amount. This role is responsible for the hiring, onboarding, and training of all Estimators in their assigned area to ensure customer expectations are met while fostering and maintaining critical relationships with Lowe’s Home Improvement. FLSA Status: Salaried, Exempt Essential Duties and Responsibilities: 1. Meet Company established Key Performance Indicators. 2. Recruit, Onboard, and Train Estimators for assigned geographical area, including interviews on the phone or in-person. 3. Using software to analyze resumes and find candidates for the Estimator role. 4. Provide guidance and support to Estimators in your assigned geographical area. 5. Managing and coordinating a team of flooring estimators across multiple locations. 6. Coordinating with Lowes to obtain pricing and product information. 7. Keeping up to date with industry trends, products, and technologies. 8. Ensuring that all estimates are prepared in a timely manner and meet quality standards. 9. Reviewing and analyzing data to identify trends, opportunities for improvement, and areas of risk. 10. Collaborating with other departments and stakeholders to ensure project requirements are met. 11. Training and mentoring Flooring Estimators on best practices, new technologies, and industry developments. 12. Preparing reports and presenting information to leadership. 13. Perform targeted store visits at the direction of the Estimation Manager or Director of Operations. 14. In partnership with the workrooms, develop and implement Estimator retention and appreciation plans. 15. Other duties as assigned. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 1. Education and/or Experience – High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management. Three to five years’ experience with ground-up construction with a thorough knowledge of floor covering installation requirement and best practices preferred. 2. Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work. 3. Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations. Highly efficient at interpreting plans and specifications to produce quality estimates. 4. Leadership Ability – Ability to lead situationally and motivate organizational goals and expectations. Sharing vison and strategy in an effective and inspiring manner. 5. Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. 6. Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software. Experience with software such as Floorsoft and Floor wizard estimating software preferred but not required. 7. Communication Skills –- Be able to effectively communicate orally and in writing in English. 8. Vision – Ability to view documents, multiple screens, and read handwritten documents and drive. The ability to see color is required for this position. 9. Must be able to drive vehicle as well as meet company driving and insurance coverage requirements. 10. Road Warrior – Up to 75% travel

Description Summary The Area Estimation Specialist is responsible for recruitment, training and coaching, and utilization metrics for Estimators in their geographical area. The Area Estimation Specialist will play a crucial role in decision-making processes, ensuring project viability, and offering a final review before submission to customers for projects exceeding a specified amount. This role is responsible for the hiring, onboarding, and training of all Estimators in their assigned area to ensure customer expectations are met while fostering and maintaining critical relationships with Lowe’s Home Improvement. FLSA Status: Salaried, Exempt Essential Duties and Responsibilities: 1. Meet Company established Key Performance Indicators. 2. Recruit, Onboard, and Train Estimators for assigned geographical area, including interviews on the phone or in-person. 3. Using software to analyze resumes and find candidates for the Estimator role. 4. Provide guidance and support to Estimators in your assigned geographical area. 5. Managing and coordinating a team of flooring estimators across multiple locations. 6. Coordinating with Lowes to obtain pricing and product information. 7. Keeping up to date with industry trends, products, and technologies. 8. Ensuring that all estimates are prepared in a timely manner and meet quality standards. 9. Reviewing and analyzing data to identify trends, opportunities for improvement, and areas of risk. 10. Collaborating with other departments and stakeholders to ensure project requirements are met. 11. Training and mentoring Flooring Estimators on best practices, new technologies, and industry developments. 12. Preparing reports and presenting information to leadership. 13. Perform targeted store visits at the direction of the Estimation Manager or Director of Operations. 14. In partnership with the workrooms, develop and implement Estimator retention and appreciation plans. 15. Other duties as assigned. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 1. Education and/or Experience – High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management. Three to five years’ experience with ground-up construction with a thorough knowledge of floor covering installation requirement and best practices preferred. 2. Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work. 3. Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations. Highly efficient at interpreting plans and specifications to produce quality estimates. 4. Leadership Ability – Ability to lead situationally and motivate organizational goals and expectations. Sharing vison and strategy in an effective and inspiring manner. 5. Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. 6. Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software. Experience with software such as Floorsoft and Floor wizard estimating software preferred but not required. 7. Communication Skills –- Be able to effectively communicate orally and in writing in English. 8. Vision – Ability to view documents, multiple screens, and read handwritten documents and drive. The ability to see color is required for this position. 9. Must be able to drive vehicle as well as meet company driving and insurance coverage requirements. 10. Road Warrior – Up to 75% travel

Role Description The Customer Care Specialist reports to the Customer Care Supervisor and is responsible for performing customer service duties via phone, email, and chat. FLSA Status: Hourly, Non-exempt Essential Duties and Responsibilities: - Handle customer inquiries and complaints with utmost professionalism. Obtain details and escalate issues to Customer Care Supervisor if unable to resolve the issue. - Answer, document, and resolve incoming and outgoing calls from the SPIG Customer Service Line. - Input all data into SPOT to update records. - Contact customer to review warranty information and conduct customer satisfaction surveys after installation. - Other duties as assigned by the Customer Care Supervisor. Qualifications - High school diploma or general education degree (GED); and one to two years of related experience and/or training; or an equivalent combination of education and experience. Experience must involve customer service management. - Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work. - Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations. - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. - Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software. - Be able to effectively communicate orally and in writing in English. - Ability to view documents on multiple screens and read handwritten documents. Requirements Competencies - Identifies and resolves problems in a timely manner. - Speaks clearly and persuasively; participates in meetings. - Writes clearly; able to read and interpret written information. - Contributes to building positive team spirit. - Promotes a harassment-free environment. - Treats people with integrity and ethically. - Supports the organization’s goals, values, and code of ethics. - Exhibits sound and accurate judgment; includes appropriate people in the decision-making process; makes timely decisions. - Prioritizes work activities; uses time efficiently. - Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions. - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. - Meets productivity standards; completes work in a timely manner. - Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly. - Must be organized and able to follow up on statuses and ensure completion of tasks. - Is consistently at work and on time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. - Regularly required to sit; reach with hands and arms, see, talk, and hear. - Frequently required to use hands to finger, handle, or feel. - Must be able to lift and carry 25 lbs. (i.e. laptop or monitor) in order to move it as needed. - Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space.