CoreSphere, LLC

• Successfully manage customer expectations and ensure tasks are estimated accurately and performed on time and on-budget with high-levels of customer satisfaction and quality • Support the delivery Engagement Manager and client Project Manager • Coordinate activities with client team stakeholders including technical and functional Subject Matter Experts (SMEs) as well as other project team Technical Consultants (TCs) and BPCs • Ensure appropriate collaboration, coordination, and communications within the implementation team and with client SMEs • Apply best practices for managing work under the task order • Manage activities and resources to a project plan utilizing the appropriate tools (e.g., ServiceNow Project Portfolio Management (PPM) suite, SharePoint, Microsoft Project and potentially other agile tools (e.g., Jira) • Understand and manage the Critical Path for successful project delivery and support tasks • Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality • Communicate clearly, effectively, on time, and to the correct audience • Manage risks and issues; be proactive and communicate effectively • Estimate the level of effort of BPC efforts for out-of-scope work • Identify and manage to change request process • Ensure work is performed compliant with client and contractual policies and processes • Draft, coordinate Weekly Status Report submissions • Support ad hoc oral and written data calls • Attend various program meetings with the project team members as needed

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming • Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in JIRA • Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps • Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents. • Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle • Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs • Participate in and contribute to conversations around process improvement solutioning and architecture on the Salesforce platform • If needed, can facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives • Facilitates grooming of user stories and participate in sprint execution, Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders. • Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output • Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and training video, as needed • Conduct training sessions for end users • Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges • Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

• Implement and manage Continuous Integration/Continuous Delivery (CI/CD) environments and tools. • Solutioning, Designing and developing business application functionality. • Perform fit-gap analysis mapping business requirements to Salesforce best practices, capabilities, features. • Declarative solutioning using Salesforce cloud offering (Service, Sales, and Community)/ AppExchange. • Utilize best practices to perform operational support, enhancements, and bug fixes as needed to the Salesforce.com platform. • Support application solution by working with the Development Team. • Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance. • Design and development of API integrations with external business systems. • Assess all risks and offer mitigation strategies, communicating impacts to project across multiple channels. • Being able to work independently with minimal supervision.

• Facilitate all scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives for multiple Salesforce delivery teams • Coach teams and stakeholders on agile principles and scrum framework implementation • Remove impediments and blockers that prevent team progress, escalating when necessary • Track and communicate sprint metrics, velocity, and team performance indicators • Foster a culture of continuous improvement and self-organization within teams • Collaborate with Product Owners to maintain and prioritize the product backlog • Shield teams from external disruptions and manage stakeholder expectations • Facilitate cross-team coordination and dependency management in a SAFe environment (if applicable) • Coach the team in understanding burndown and velocity reports • Assist in gathering, documenting, peer reviewing, and analyzing business requirements as needed • Support user story creation and refinement with clear acceptance criteria • Support Sr. Business Analyst during stakeholder interviews and workshops to elicit requirements • Support Sr. Business Analyst documenting current state processes and contribute to future state design • Support Sr. Business Analyst in creating process flow diagrams and support documentation • Participate in UAT planning and support testing activities • Be able to bridge communication between business stakeholders and technical teams • Configure and maintain basic Jira project settings including workflows, custom boards, filters, and permissions in alignment with team needs • Create and maintain Confluence pages and spaces for project documentation, team collaboration, and knowledge sharing • Develop custom Jira dashboards and reports to support team and stakeholder visibility • Act as a liaison with internal Jira/Confluence administrators for escalated issues or complex configurations.

Description CoreSphere is seeking an experienced Solution Architect (SA) to assist with developing the full application architecture and developing solutions that translate business requirements into functioning software systems, services, and solutions. Our Salesforce SA will be working with a team to meet with clients and gather requirements and develop Salesforce solutions based on business needs with robust documentation. The Salesforce Architect is responsible for designing and implementing scalable, high-performing, and secure Salesforce solutions that align with business objectives. This role involves leading technical teams, ensuring best practices, and driving the successful delivery of Salesforce projects. This position is 100% remote. Roles and Responsibilities: - Design end-to-end scalable Salesforce solutions, ensuring security, performance, and maintainability. - Define architecture strategies, data models, and integration approaches with third-party applications. - Create detailed technical design documents and architecture blueprints. - Lead the development of Salesforce solutions, including Apex, Lightning Components, Flows, and APIs. - Oversee the customization, configuration, and deployment of Salesforce applications. - Ensure proper implementation of CI/CD pipelines for Salesforce deployments. - Architect integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, etc.), or event-driven architecture. - Define data governance policies and ensure data integrity across systems. - Optimize data migration and transformation strategies for large-scale implementations. - Work closely with stakeholders, business analysts, and developers to translate business requirements into technical solutions. - Provide mentorship and guidance to Salesforce developers and administrators. - Define and enforce coding standards and best practices. - Ensure Salesforce solutions adhere to security best practices and compliance requirements (HIPAA, GDPR, FedRAMP, etc.). - Implement role-based access control (RBAC) and encryption mechanisms to protect sensitive data. - Performance Optimization & Troubleshooting: - Monitor and optimize Salesforce performance, including governor limits, query optimization, and API usage. - Troubleshoot complex technical issues and provide resolutions. - Collaborate with executives and IT leadership to define Salesforce strategy and roadmap. - Stay up to date with Salesforce releases and new features to drive innovation. Requirements Required Skills and Experience: - 10+ years of experience in Salesforce development and at least 5+ years as architecture. - Hands on experience architecting on Salesforce Clouds based Solutions (Service Cloud, Experience Cloud, Public Sector Solutions etc.). - Experience designing HR /Talent Management Solution is Preferred - Leverage Salesforce Public Sector Solutions (Formerly Vlocity) configuration and/or customization to build and deliver Salesforce solutions that meet business requirements. - Strong foundation in the underlying Salesforce Public Sector (PSS) data model and keeping with a ‘Salesforce Public Sector First’ approach in mind. - Create workflows of varying complexity leveraging the Salesforce Public Sector (Vlocity) data model & OmniStudio Components i.e. OmniScript, FelxCard. Data Mapper, Integration Procedure, Business Rules Engine etc. - Prior experience in enterprise IT environments, preferably in healthcare, finance, or government sectors. - Expertise in Salesforce architecture and design patterns. - Strong hands-on experience with Apex, Lightning Web Components (LWC), SOQL, SOSL, and Flows. - Experience with Salesforce integrations (REST/SOAP APIs, Platform Events, Middleware like MuleSoft, Boomi). - Knowledge of Salesforce DevOps tools like Azure, Git, Copado, Gearset, Jenkins. - Experience with Salesforce security best practices (OAuth, SAML, SSO, Shield Encryption). - Knowledge of data migration tools (Data Loader, ETL tools like Talend, Informatica). - Hands-on experience in large-scale Salesforce implementations and migrations. - Experience working in Agile/Scrum environments. Certification Required: - Salesforce Certified Application Architect - Salesforce Certified OmniStudio Developer - Salesforce Public Sector Solutions Accredited Professional - Salesforce Certified Platform Developer I - Salesforce Certified Advanced Administrator Desired Skills and Experience: - Salesforce Certified Integration Architect - Salesforce Certified Data Architect - Salesforce Certified Platform Developer II - Salesforce Certified System Architect - Salesforce Marketing, Experience, or Health Cloud Certifications - Knowledge of AI/Einstein Analytics and Salesforce Industry Clouds is a plus. Additional Notes/Soft Skills: - Experience with multi-cloud and multi-org architecture is advantageous. - A background in AWS, Azure, or GCP related to Salesforce integrations is beneficial. - Strong problem-solving and analytical skills. - Excellent communication and stakeholder management abilities. - Leadership experience in guiding development teams. - Ability to manage multiple projects and deadlines effectively. Work Authorization: Must be a Permanent Resident or US Citizen and authorized to work in the United States; must be able to pass a federal government background check. Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity prior to the beginning of our video interviews. We will ask you to send an official US Government issued Photo ID with scrubbed out privacy information.Company Overview: CoreSphere, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration. Benefits: - Competitive Pay· Paid Time Off - Sick Leave - Public Holidays - STD/LTD - Health and Dental - 401(k) Employment at CoreSphere is contingent upon clear and clean results of a thorough background check. CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.

Description The Senior Salesforce Business Analyst is a critical contributor to the successful delivery of Salesforce initiatives within complex, enterprise-level environments, with a focus on Salesforce Public Sector Solutions (PSS). This role requires exceptional skills in communication, requirements analysis, and stakeholder collaboration to uncover business challenges, assess operations, and design innovative, scalable solutions. Acting as the bridge between business and technical teams, you will translate organizational needs into actionable system capabilities, ensuring alignment with best practices in Salesforce Public Sector Solutions while driving process improvements, compliance, and user adoption. As a Senior BA, you will lead requirements workshops, create detailed documentation, and collaborate with architects, developers, testers, and project managers to deliver high-quality solutions. You will take ownership of implementation activities, from demos and user acceptance testing (UAT) to training and change management, ensuring stakeholders are informed and engaged throughout the project lifecycle. This position demands a proactive, detail-oriented professional who thrives in dynamic environments, consistently driving excellence and measurable results across Salesforce projects. This position is 100% remote. Responsibilities: - Serve as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle. - Collaborate with stakeholders to identify business needs, translate them into detailed, actionable requirements, and document these as high-quality User Stories, Use Cases, or Business Requirements. - Evaluate existing workflows as-is, identify inefficiencies, and recommend optimizations to enhance business performance. - Participate in Agile ceremonies, including daily Scrums, Sprint planning, Sprint reviews, and retrospectives. - Work closely with the Scrum Team to groom user stories, support sprint execution, identify and resolve team impediments, and ensure the quality of deliverables. - Create Test Plans and Test Cases, conduct solution testing, and facilitate UAT sessions with stakeholders, incorporating feedback through enhancements and bug fixes. - Develop training guides and lead training sessions for end-users to ensure successful adoption of Salesforce solutions. - Take ownership of new Salesforce product implementations, becoming a Subject Matter Expert (SME) to configure, demo, and train users effectively. - Collaborate with project managers to maintain clear and consistent communication with clients and stakeholders, aligning expectations and ensuring successful project outcomes. Requirements - Bachelor’s degree in Engineering, Computer Science, Business, or comparable discipline. - Minimum work experience: 5+ years of experience as a Business Analyst with end-to-end Salesforce implementation experience. - Minimum 5+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment. - Minimum 5+ years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps. - Minimum 5+ years of experience in business analysis or product development of software-based solutions - Salesforce public-sector domain expertise is highly preferred. - Experience conducting simple to complex Project Demos and Sprint Demos. - Experience working in JIRA, Confluence, or other Agile project management tools. - Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart, SharePoint. - Excellent interpersonal, listening, oral, and written communication skills. - Strong analytical skills with accuracy and attention to detail. - Ability to manage multiple tasks in a team-based environment. - Experience working with sandbox and production environments. - Demonstrated adherence to Salesforce.com best practices. Preferred Skills and/or Experience: - Salesforce Administration Certificate is required - Salesforce Business Analyst Certification is desirable - Salesforce Public Sector Consultant certification is highly desirable. - Strong domain knowledge in Human Resource Automation, Talent Acquisition, Recruiting, and Talent Management are highly desirable. Security Clearance: Candidate must be a United States Citizen Travel requirements: None Interviews: Please be advised that CoreSphere will be confirming each applicant’s identity prior to our interview process. We will ask you to send us an official US Government issued Photo ID with scrubbed out privacy information. Company Overview: CoreSphere, LLC is a fast-growing Salesforce Summit Partner and ServiceNow Elite Partner established in 2003 to develop state of the art solutions for public and private sector organizations. We make it possible for our clients to achieve their management and IT Transformation goals through the innovative use of management techniques and information technology. Our solution focus includes Cloud and mobile solutions, Customer Relationship Management (CRM), Customer Service and Case Management, Human Resources Information Systems, Business Intelligence, Program/Project Management, Acquisition Management, Systems Integration. Benefits: - Competitive Pay - Paid Time Off - Sick Leave - Public Holidays - STD/LTD - Health and Dental - 401(k) Employment at CoreSphere is contingent upon clear and clean results of a thorough background check. CoreSphere is an equal opportunity employer. All qualified applicants will be considered regardless of a person's race, color, religion, national origin, age, disability, military status, sex, gender expression or identity, or sexual orientation.