• Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization. • Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans. • Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning. • Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards. • Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.

Role Description We are looking for a Technical Consultant with strong ITOM experience, particularly in Discovery and CMDB integrations. The candidate should be comfortable developing in ServiceNow and intimately familiar with ServiceNow's CMDB and Discovery products. - Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans. - Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. - Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. - Model network, storage, and other infrastructure within the CMDB. - Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. - Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. - Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. - Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. - Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation. Qualifications - Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/combination of education and experience. Requirements - ServiceNow Mainline Certifications in Discovery and Data Foundation. - Expertise in at least three full lifecycle ServiceNow implementations. - 5+ years of experience with ServiceNow with a strong focus on Event management and monitoring and integrations. - Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises. - Deep experience modeling network, storage, and compute infrastructure. - Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services. - 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions. - 8+ years of professional services/consulting experience. - 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products. - Demonstrable experience with ServiceNow JavaScript and glide queries. - Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert. Benefits - Medical, Dental, Vision, Flexible Spending Accounts. - Short Term Disability, Long Term Disability, Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance.

Role Description Transform technology into opportunity as a ServiceNow Developer Sr Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Sr Principal, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: - Architect and automate enterprise IT Asset Management (ITAM) and Configuration Management Database (CMDB) capabilities - Design and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management - Align platform architecture with the Common Service Data Model (CSDM) - Maintain CMDB health by configuring Data Certification, Discovery, Reconciliation, and Health Assessments - Architect customized scripts, Script Includes, Business Rules, Flow Designer, and Service Portal widgets to support ITAM operational requirements - Design and build integrations between ServiceNow and external data sources (e.g., SCCM, Jamf, Intune, Active Directory, Coupa) using IntegrationHub, REST/SOAP APIs, and MID Server configurations - Establish robust data governance policies for hardware and software assets, ensuring audit-readiness and adherence to industry licensing models - Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer to meet specific business needs - Lead or support the implementation and optimization of core SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning - Work closely with stakeholders, product owners, and cross-functional teams to gather requirements and translate them into technical specifications - Create and maintain detailed technical and functional documentation and support platform upgrade activities, including testing and reconfiguration - Contribute to IT-related technical processes reviews, postmortems, and continual process improvement - Create estimations on effort required to produce ServiceNow functionality - Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers to ensure adherence to best practices - Maintain current ServiceNow and industry certifications, while obtaining additional certifications Qualifications - Education: Technical Training, Certification(s) or Degree - Experience: 8+ years of related experience - Required Skills: - Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM - Expertise in designing, implementing, and optimizing SAM, HAM, and CSDM structures to ensure compliance, accurate lifecycle tracking, and cost optimization - Demonstrated experience with full-cycle SAM and/or HAM implementations - Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal - Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub - Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services - Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic - Experience with other ServiceNow modules like ITSM or ITOM - Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions - Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment - Ability to identify, understand, document, and create functionality aligning with customer value streams - Ability to produce level of estimates and basic deployment plans for ServiceNow functionality - Strong organizational and time management skills while working in a rapid software development environment - Ability to identify and learn new technologies quickly - Excellent communication skills for collaborating with both technical and non-technical stakeholders - Strong analytical, problem-solving, and debugging skills - Ability to coach, guide, and mentor junior developers - Certification(s): Required: ServiceNow Certified Systems Administrator - Security Clearance Level: Must possess and maintain a Secret or higher clearance - US Citizenship Required - Location: Remote Benefits - AI-powered career tool that identifies career steps and learning opportunities - An internal mobility team focused on helping you achieve your career goals - Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Full-flex work week to own your priorities at work and at home - Award-winning culture of innovation and a military-friendly workplace

• Engage as the architect on projects to set (and execute on) technical direction and work with the consulting team to implement client solutions • Participate in and/or lead design, requirement or technical workshops (design thinking a big plus) • Oversee and participate in development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Be responsible for all technical deliverables related to ServiceNow architecture and implementation • Develop a keen understanding of the solutions we implement and our customer’s business • Support business development and pre-sales activities as the technical lead / architect • Advocate for our ServosGov offering, which is the first Public Sector offering built on ServiceNow's Public Sector Digital Services product • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features