Windward Consulting

Role Description Windward is seeking a highly skilled and experienced ServiceNow Technical Project Manager to play a key role in the successful implementation and adoption of ServiceNow applications across our customer organizations. In this role, you will be responsible for managing the execution of multiple ServiceNow implementation, integration, and consulting projects to completion. You will collaborate closely with customer stakeholders, architects, business analysts, and technical consultants to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a unique blend of ServiceNow expertise, management talent, and exceptional communication skills. - Own and drive the delivery of ServiceNow projects, managing scope, schedule, budget, and resources from initiation through closure. - Cultivate relationships, gather requirements, and communicate status across business units and technical teams. - Work with team members to conduct workshops and interviews to capture workflows, translate business needs into actionable user stories, and define project roadmaps. - Mentor and guide project team members, ensuring accountability and adherence to project goals and best practices. - Organize and facilitate Agile ceremonies (sprint planning, backlog grooming, stand-ups), and support hybrid delivery models as needed. - Ensure solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues. - Proactively identify, track, and mitigate project risks and issues, escalating concerns as appropriate. - Collaborate with ServiceNow developers and architects to ensure platform configurations, workflows, and integrations align with organizational goals and technical standards. Qualifications - Minimum DoW Active Secret Clearance - Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field. - One or more certifications across Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or equivalent or greater. - 3–5+ years of project management or business analysis experience, with at least 2 years focused on ServiceNow implementations. - Demonstrated experience facilitating requirements gathering, process design, and user story creation in Agile environments. - High level familiarity with ServiceNow data structures, tables, and workflows. - Strong analytical, problem-solving, and stakeholder management skills. - Excellent communication, facilitation, and stakeholder management skills. - Experience with ITIL processes and frameworks. Preferred Qualifications - CompTIA Security+ CE or better (alignment with DoD 8570/8140 requirements) - Experience interacting in a US Government environment (FedCiv and/or DoW agencies) - ServiceNow Certified System Administrator - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Location Remote Benefits - Medical, Dental, Vision - Flexible Spending Accounts - Short Term Disability - Long Term Disability - Life Insurance and AD&D - Option to purchase additional Life Insurance and AD&D - Paid Time Off - Personal Leave - Holidays - 401(k) plan with company match - Work/life balance Company Description Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

• Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations. • Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications. • Provide strategic, authoritative guidance to the client on HAM and SAM best practices. • Implement, maintain, and customize Discovery within one or more restricted environments. • Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations. • Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations. • Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards. • Work with Business Analysts and stakeholders to translate business requirements into technical specifications. • Lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, and deployment. • Provide technical guidance to junior developers or project teams. • Develop and support integrations using REST, SOAP, APIs, and IntegrationHub. • Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange. • Troubleshoot issues, perform root cause analysis, and optimize system performance. • Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio). • Ensure compliance with security, privacy, and audit requirements. • Contribute to documentation of technical specifications, release notes, and solution designs. • Provide client training for HAM and SAM functionality.

Role Description Windward is seeking a highly skilled and experienced ServiceNow Technical Consultant for HAM, SAM, CMDB, and Discovery, responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines advanced ServiceNow technical knowledge with strategic creative thinking to design and implement specialized solutions, blending out-of-the-box features with custom-engineered approaches to meet the demands of unconventional customer environments. The ideal candidate has hands-on experience building, customizing, and integrating ServiceNow applications across multiple modules. The candidate will need the ability to translate business and technical requirements to effective solutions. To succeed in this role, the candidate will need a strong history with HAM, SAM, Discovery, and preferably is also a ServiceNow Certified Application Developer (CAD). Key Responsibilities - Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations. - Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications. - Provide strategic, authoritative guidance to the client on HAM and SAM best practices. - Implement, maintain, and customize Discovery within one or more restricted environments. - Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations. - Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations. - Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards. - Work with Business Analysts and stakeholders to translate business requirements into technical specifications. - Lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, and deployment. - Provide technical guidance to junior developers or project teams. - Develop and support integrations using REST, SOAP, APIs, and IntegrationHub. - Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange. - Troubleshoot issues, perform root cause analysis, and optimize system performance. - Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio). - Ensure compliance with security, privacy, and audit requirements. - Contribute to documentation of technical specifications, release notes, and solution designs. - Provide client training for HAM and SAM functionality. Qualifications - Active DoD Secret clearance (at minimum). - Bachelor’s degree in Computer Science, Information Systems, or related field. - 3–5+ years of ServiceNow development or technical consulting experience. - Proven ability to translate complex business requirements into functional, scalable designs. - Proven experience delivering at least one full-cycle ServiceNow implementation. - Direct experience implementing Discovery and managing Midservers. - Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. - Experience with Flow Designer, IntegrationHub, and Service Portal development. - Hands-on experience with ServiceNow integrations and API-based data exchange. - Familiarity with Agile delivery (Scrum or SAFe). - Strong understanding of ITIL and enterprise service management practices. - Excellent problem-solving and debugging skills. - Strong communication and client-facing presentation abilities. Required Certifications - Certified Implementation Specialist – Hardware Asset Management. - Certified Implementation Specialist – Software Asset Management. - Certified Implementation Specialist – Data Foundations (CMDB/CSDM) OR CMDB Health and Configure the CMDB micro-certifications (CIS Preferred). - Certified Implementation Specialist -- Discovery. - ServiceNow Certified System Administrator. - CompTIA Security+ SE (or better or equivalent). - DoD Active Secret clearance. Preferred Qualifications - ITIL v3 or v4 Certification. - ServiceNow Certified Application Developer (CAD). - Additional ServiceNow certifications in areas such as other ITOM, SecOps, GRC, or ITSM. Location Remote Benefits - Medical, Dental, Vision. - Flexible Spending Accounts. - Short Term Disability. - Long Term Disability. - Life Insurance and AD&D, with the option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance. Company Description Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package.

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Windward is seeking an Associate ServiceNow ITSM Business Analyst to play a key role in the successful implementation and adoption of ServiceNow IT Service Management solutions across the organization. This role focuses on understanding business needs, documenting requirements, and supporting solution delivery aligned with organizational goals and best practices across government and commercial clients. The ideal candidate demonstrates high attention to detail, a proactive approach to problem-solving, and a strong desire to continuously learn and expand their ServiceNow expertise. Key Responsibilities - Acquire ServiceNow ITSM Certified Implementation Specialist (CIS) certification - Engage with stakeholders to gather, document, and prioritize business requirements related to ServiceNow IT Service Management, including Incident, Problem, Change, Request, and Knowledge. - Support workshops, interviews, and process mapping sessions to capture current-state and future-state processes and workflows - Create clear and well-structured documentation, including process flows, functional requirements, user stories, and acceptance criteria. - Translate business needs into actionable requirements that support ServiceNow configuration, workflow development, and automation. - Collaborate with technical delivery teams to ensure requirements are accurately implemented and aligned with ServiceNow platform capabilities and best practices. - Participate in Agile or hybrid delivery activities, including sprint planning, backlog refinement, and review sessions. - Support testing efforts by preparing and executing test cases, documenting results, and tracking defects through resolution. - Assist with deployment readiness activities, including documentation, training materials, and release support. - Provide day-to-day analytical support throughout the project lifecycle, ensuring solutions meet defined business and quality expectations. Required Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - Foundational understanding of IT Service Management processes and concepts. - Experience documenting business requirements, process flows, and user stories. - Strong analytical, organizational, and problem-solving skills. - Clear and professional written and verbal communication skills. - Ability to manage tasks independently while contributing effectively in a team-based environment. - Familiarity with Agile or Scrum delivery methodologies. - Required Certifications - ServiceNow Certified Systems Administrator Preferred Qualifications - 2+ years of business analysis experience, with at least 1 year focused on ServiceNow implementations. Preferred Certification - ServiceNow Certified Implementation Specialist – ITSM - Additional ServiceNow certifications in areas such as CSM or SPM - Additional ServiceNow micro-certifications Location - Remote Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

• Acquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification. • Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. • Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Windward is seeking an Associate ServiceNow Event Management Technical Consultant responsible for configuring and developing ServiceNow solutions that meet business and technical requirements. This role combines technical expertise in the ServiceNow platform with Event Management experience and consulting and implementation skills to deliver high-quality, scalable applications and modules. The ideal candidate has hands-on experience working in the Event Management space in ServiceNow (or other similar tools) and preferably is a ServiceNow Certified System Administrator (CSA). Key Responsibilities - Acquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification. - Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. - Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance. - Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization. - Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. Required Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - Knowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API and Service Portal development. - Familiarity with Agile delivery (Scrum or SAFe). - Understanding enterprise service management practices. - Excellent problem-solving and debugging skills. - Strong communication and presentation abilities. - Required Certifications - ServiceNow Certified Systems Administrator Preferred Qualifications - Proven experience delivering on at least one ServiceNow Event Management implementation. - Knowledge/understanding of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. - Experience with Flow Designer, IntegrationHub, and Service Portal development. - Experience and understanding of Event Management concepts and workflows, different types of event sources and monitoring tools, both general purpose and cloud-native monitoring - Hands-on experience with ServiceNow integrations and API-based data exchange - Experience with at least one Event Management application in an enterprise environment - Experience performing event correlation activities, alert grouping, and root cause analysis. - Experience with threshold design and implementation into event generation - Experience building visualizations/dashboards to show event/observability information effectively Preferred Certification - ServiceNow Certified Implementation Specialist – Event Management - ServiceNow Certified Application Developer (CAD) - TIL v3 or v4 Certification - CompTIA Security+ CE (or equivalent) is a bonus - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Location - Remote Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

• Acquire ServiceNow ITSM Certified Implementation Specialist (CIS) certification • Engage with stakeholders to gather, document, and prioritize business requirements related to ServiceNow IT Service Management, including Incident, Problem, Change, Request, and Knowledge. • Support workshops, interviews, and process mapping sessions to capture current-state and future-state processes and workflows. • Create clear and well-structured documentation, including process flows, functional requirements, user stories, and acceptance criteria. • Translate business needs into actionable requirements that support ServiceNow configuration, workflow development, and automation. • Collaborate with technical delivery teams to ensure requirements are accurately implemented and aligned with ServiceNow platform capabilities and best practices. • Participate in Agile or hybrid delivery activities, including sprint planning, backlog refinement, and review sessions. • Support testing efforts by preparing and executing test cases, documenting results, and tracking defects through resolution. • Assist with deployment readiness activities, including documentation, training materials, and release support. • Provide day-to-day analytical support throughout the project lifecycle, ensuring solutions meet defined business and quality expectations.

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Windward is seeking a highly skilled and experienced ServiceNow Business Analyst – SPM to play a key role in the successful implementation and adoption of ServiceNow applications across the organization. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills. Key Responsibilities - - Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations. - Translate business needs into clear, actionable user stories and acceptance criteria. - Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. - Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation. - Validate design proposals and ensure alignment with ServiceNow best practices and platform capabilities. - Support data model, integration, and UI/UX design discussions. - Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework. - Define and execute test cases; coordinate user acceptance testing and issue resolution. - Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development. - Ensure delivered solutions meet defined requirements and quality standards. - Contribute to process documentation, training materials, and continuous improvement initiatives. - Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments. - Serve as the liaison between business units, IT, and the ServiceNow delivery team. - Provide project updates, status reports, and documentation for decision-making and governance. - Conduct training sessions and create user guides as needed. Required Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations. - Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization. - Proven experience implementing ServiceNow SPM for enterprise clients. - Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications). - Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment. - Familiarity with Agile, Waterfall, and Hybrid development methodologies - Familiarity with ServiceNow data structures, tables, and workflows - Strong analytical and problem-solving skills with attention to detail. - Excellent communication, facilitation, and stakeholder management skills. - Understanding integration points with other enterprise systems (e.g., HR, ERP, monitoring tools). - Experience with ITIL processes and frameworks. Required Certifications - Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) - ServiceNow Certified System Administrator Preferred Qualifications - PMI Project Management Professional (PMP) certification - ICAgile or equivalent Agile certification - ITIL v3 or v4 Certification - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Location - Remote Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career. Windward is seeking a highly skilled and experienced ServiceNow Business Analyst – SPM to play a key role in the successful implementation and adoption of ServiceNow applications across the organization. This role bridges business needs and technical solutions — gathering requirements, defining processes, and working closely with developers, architects, and stakeholders to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills. Key Responsibilities - - Engage business stakeholders to identify, document, and prioritize functional and non-functional requirements for ServiceNow implementations. - Translate business needs into clear, actionable user stories and acceptance criteria. - Conduct workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. - Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation. - Validate design proposals and ensure alignment with ServiceNow best practices and platform capabilities. - Support data model, integration, and UI/UX design discussions. - Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework. - Define and execute test cases; coordinate user acceptance testing and issue resolution. - Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development. - Ensure delivered solutions meet defined requirements and quality standards. - Contribute to process documentation, training materials, and continuous improvement initiatives. - Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments. - Serve as the liaison between business units, IT, and the ServiceNow delivery team. - Provide project updates, status reports, and documentation for decision-making and governance. - Conduct training sessions and create user guides as needed. Required Qualifications - Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field. - 3–5+ years of business analysis experience, with at least 2 years focused on ServiceNow implementations. - Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization. - Proven experience implementing ServiceNow SPM for enterprise clients. - Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications). - Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment. - Familiarity with Agile, Waterfall, and Hybrid development methodologies - Familiarity with ServiceNow data structures, tables, and workflows - Strong analytical and problem-solving skills with attention to detail. - Excellent communication, facilitation, and stakeholder management skills. - Understanding integration points with other enterprise systems (e.g., HR, ERP, monitoring tools). - Experience with ITIL processes and frameworks. Required Certifications - Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) - ServiceNow Certified System Administrator Preferred Qualifications - PMI Project Management Professional (PMP) certification - ICAgile or equivalent Agile certification - ITIL v3 or v4 Certification - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Location - Remote Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

• Provide resident engineering support for a federal government customer for clients • Perform workflow automation • Optimize business processes • Integrate with ServiceNow • Assist with day-to-day operations support