Windward Consulting

• Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. • Model network, storage, and other infrastructure in within the CMDB. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. • Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. • Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. • Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.

Role Description We are looking for a Technical Consultant with strong ITOM experience, particularly in Discovery and CMDB integrations. The candidate should be comfortable developing in ServiceNow and intimately familiar with ServiceNow's CMDB and Discovery products. - Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans. - Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. - Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. - Model network, storage, and other infrastructure within the CMDB. - Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. - Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. - Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. - Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. - Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation. Qualifications - Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/combination of education and experience. Requirements - ServiceNow Mainline Certifications in Discovery and Data Foundation. - Expertise in at least three full lifecycle ServiceNow implementations. - 5+ years of experience with ServiceNow with a strong focus on Event management and monitoring and integrations. - Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises. - Deep experience modeling network, storage, and compute infrastructure. - Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services. - 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions. - 8+ years of professional services/consulting experience. - 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products. - Demonstrable experience with ServiceNow JavaScript and glide queries. - Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert. Benefits - Medical, Dental, Vision, Flexible Spending Accounts. - Short Term Disability, Long Term Disability, Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off, Personal Leave, Holidays. - 401(k) plan with company match. - Work/life balance.

• Develop and execute growth strategies for medium and large enterprise accounts. • Build deep understanding of client priorities and translate them into meaningful Windward opportunities. • Strengthen executive relationships to drive retention, expansion, and long-term partnership value. • Lead account planning and territory strategy with disciplined pipeline and forecast management. • Navigate complex buying cycles, negotiate agreements, and close services engagements. • Coordinate internal teams—including Pre-Sales, Delivery, and Executive leadership—to support customer needs and strategic pursuits. • Stay current on competitive trends and market movements within the ServiceNow and enterprise services ecosystem.

Role Description Windward is seeking a cleared, highly skilled and experienced ServiceNow ITSM Technical Consultant responsible for designing, configuring, and developing IT Service Management solutions that meet business and technical requirements. The ITSM Technical Consultant helps improve how IT teams manage incidents, requests, and changes by building and configuring solutions on the ServiceNow platform. This role leads implementation efforts, including configuration, integrations, and platform optimization. - Provide subject matter expertise and trusted advice on ServiceNow ITSM functionality, ensuring alignment with platform best practices. - Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge. - Configure and customize ServiceNow solutions, including workflows, forms, UI policies, business rules, and Flow Designer, to support end-to-end service delivery. - Partner with stakeholders to define and improve ITSM processes while guiding solution design, architecture, and implementation through technical discussions and workshops. - Support end-to-end delivery including sprint planning, testing, deployments, troubleshooting, root cause analysis, and continuous improvement. - Develop and maintain integrations with enterprise systems using REST, SOAP, APIs, and IntegrationHub to enable seamless data exchange. - Ensure solutions follow ServiceNow best practices, including maintainability, scalability, and upgrade readiness. - Identify opportunities to improve ITSM processes and automate manual tasks to increase efficiency. Qualifications - Active DoD Secret Clearance. - Alignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent). - Bachelor’s degree in Information Technology, Business Administration, Computer Science, or related field. - 2+ years of ServiceNow development or technical consulting experience. - Proven experience delivering at least one full-cycle ServiceNow ITSM implementation. - Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. - Hands-on experience with ServiceNow integrations and API-based data exchange. - Strong analytical, organizational, and problem-solving skills. - Clear and professional written and verbal communication skills. - Ability to manage tasks independently while contributing effectively to a team-based environment. - Familiarity with Agile or Scrum delivery methodologies. Requirements - ServiceNow Certified System Administrator. - Certified Implementation Specialist – IT Service Management. Preferred Qualifications - Experience documenting business requirements, process flows, and user stories. - ServiceNow Certified Application Developer (CAD). - Additional ServiceNow certifications in areas such as CSM or SPM. Benefits - Medical, Dental, Vision. - Flexible Spending Accounts. - Short Term Disability. - Long Term Disability. - Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off. - Personal Leave. - Holidays. - 401(k) plan with company match. - Work/life balance. Company Description Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

Role Description Windward is seeking a highly skilled and experienced ServiceNow ITOM Technical Consultant responsible for designing, configuring, and developing ServiceNow solutions that meet business and technical requirements. This role combines strong technical expertise in the ServiceNow platform with consulting and implementation skills to deliver high-quality, scalable applications and modules. - Provide subject matter expertise and trusted advice on ServiceNow ITOM functionality throughout the engagement, ensuring that best practices are followed. - Implement ITOM products such as Discovery, Event Management, Service Mapping, Service Graph Connectors, and cloud connectors. - Collaborate with the customer to establish Completeness, Correctness and Compliance metrics, configuring ServiceNow Health functionality to maintain the CMDB. - Design, develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements. - Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. - Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. - Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. - Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. Qualifications - Active DoD Secret Clearance - Alignment with DoD 8570/8140 baseline requirements (CompTIA Security+ CE or equivalent) - 3+ years of ServiceNow development or technical consulting experience - Proven experience delivering at least one full-cycle ServiceNow ITOM implementation. - Strong knowledge of JavaScript, Glide API, HTML/CSS, and ServiceNow platform architecture. - Experience with Flow Designer, IntegrationHub, and Service Portal development. - Hands-on experience with ServiceNow integrations and API-based data exchange. - Familiarity with Agile delivery (Scrum or SAFe). - Strong understanding of ITIL and enterprise service management practices. - Excellent problem-solving and debugging skills. - Strong communication and client-facing presentation abilities. Requirements - At least one of: CIS-Discovery, CIS-Event Management, CIS-Service Mapping - ServiceNow Certified System Administrator Preferred Qualifications - ITIL v3 or v4 Certification - ServiceNow Certified Application Developer (CAD) - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Benefits - Medical, Dental, Vision - Flexible Spending Accounts - Short Term Disability - Long Term Disability - Life Insurance and AD&D - Option to purchase additional Life Insurance and AD&D - Paid Time Off - Personal Leave - Holidays - 401(k) plan with company match - Work/life balance Company Description Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

• Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows. • Support documentation of functional and non-functional requirements for ServiceNow implementations. • Translate business needs into clear, actionable user stories and acceptance criteria. • Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation. • Analyze and document existing applications to be transitioned into custom ServiceNow applications. • Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework. • Define and execute test cases; coordinate user acceptance testing and issue resolution. • Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs. • Ensure delivered solutions meet defined requirements and quality standards. • Contribute to process documentation, training materials, and continuous improvement initiatives. • Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments. • Provide project updates, status reports, and documentation for decision-making and governance. • Conduct training sessions and create user guides as needed.

Role Description Windward is seeking a ServiceNow Implementation Engineer with experience in HRSD (Human Resources Services Delivery) and/or Legal Services Delivery (LSD) to support advising and story development for an LSD implementation. - Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform. - Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences. - Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables. - Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency. - Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training. - Innovate and identify solutions that can be reused on future engagements. - Proactively keep ServiceNow skills current and contribute to Windward thought leadership. Qualifications - 5 years of experience implementing ServiceNow (SN). - Implementation experience and comprehensive understanding of SN HRSD, including SN Certified Implementation Specialist - HRSD. - Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD, or ITSM. - Experience working with Agile teams, methodologies, and tools in a virtual environment. - A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. - A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. Requirements - ServiceNow Certified System Administrator. - ServiceNow Certified Implementation Specialist - HRSD. - Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation. - Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review, etc. - Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, other platform CIS. - Strong proficiency in JavaScript and ServiceNow scripting. Benefits - Medical, Dental, Vision. - Flexible Spending Accounts. - Short Term Disability. - Long Term Disability. - Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off. - Personal Leave. - Holidays. - 401(k) plan with company match. - Work/life balance.

Role Description Windward is seeking a ServiceNow Implementation Engineer with experience in HRSD (Human Resources Services Delivery) and/or Legal Services Delivery (LSD) to support advising and story development for an LSD implementation. - Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform. - Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences. - Collaborate with virtual functional teams and lead technical solution design sessions to achieve project goals and produce a variety of high-quality deliverables. - Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency. - Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training. - Innovate and identify solutions that can be reused on future engagements. - Proactively keep ServiceNow skills current and contribute to Windward thought leadership. Qualifications - 5 years of experience implementing ServiceNow (SN). - Implementation experience and comprehensive understanding of SN HRSD, including SN Certified Implementation Specialist - HRSD. - Demonstrated experience in at least one other area of ServiceNow, such as IRM, WSD, LSD, or ITSM. - Experience working with Agile teams, methodologies, and tools in a virtual environment. - A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. - A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. Requirements - ServiceNow Certified System Administrator. - ServiceNow Certified Implementation Specialist - HRSD. - Minimum of Legal Services Delivery Essentials training completion with experience preferred with LSD implementation. - Preferred experience in enterprise legacy service workflows, including with contracts, privacy or HR issues, content review, etc. - Additional ServiceNow certifications, such as ServiceNow Certified Application Developer, other platform CIS. - Strong proficiency in JavaScript and ServiceNow scripting. Benefits - Medical, Dental, Vision. - Flexible Spending Accounts. - Short Term Disability. - Long Term Disability. - Life Insurance and AD&D. - Option to purchase additional Life Insurance and AD&D. - Paid Time Off. - Personal Leave. - Holidays. - 401(k) plan with company match. - Work/life balance. Company Description Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

• Maintain and optimize installations of MariaDB across multiple environments, to include architecture, design, installation support, configuration, and maintenance • Configure and maintain database replication within and across multiple sites to ensure performance and high availability • Collaborate with ServiceNow administrators to ensure full alignment and optimal utilization of the database by the ServiceNow application. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation.

Role Description Windward is seeking a highly skilled and experienced ServiceNow Technical Project Manager to play a key role in the successful implementation and adoption of ServiceNow applications across our customer organizations. In this role, you will be responsible for managing the execution of multiple ServiceNow implementation, integration, and consulting projects to completion. You will collaborate closely with customer stakeholders, architects, business analysts, and technical consultants to ensure that the ServiceNow solution aligns with organizational goals and industry best practices for both government and commercial clients. The ideal candidate will possess a unique blend of ServiceNow expertise, management talent, and exceptional communication skills. - Own and drive the delivery of ServiceNow projects, managing scope, schedule, budget, and resources from initiation through closure. - Cultivate relationships, gather requirements, and communicate status across business units and technical teams. - Work with team members to conduct workshops and interviews to capture workflows, translate business needs into actionable user stories, and define project roadmaps. - Mentor and guide project team members, ensuring accountability and adherence to project goals and best practices. - Organize and facilitate Agile ceremonies (sprint planning, backlog grooming, stand-ups), and support hybrid delivery models as needed. - Ensure solutions meet defined requirements and quality standards, coordinate user acceptance testing, and resolve issues. - Proactively identify, track, and mitigate project risks and issues, escalating concerns as appropriate. - Collaborate with ServiceNow developers and architects to ensure platform configurations, workflows, and integrations align with organizational goals and technical standards. Qualifications - Minimum DoW Active Secret Clearance - Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field. - One or more certifications across Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or equivalent or greater. - 3–5+ years of project management or business analysis experience, with at least 2 years focused on ServiceNow implementations. - Demonstrated experience facilitating requirements gathering, process design, and user story creation in Agile environments. - High level familiarity with ServiceNow data structures, tables, and workflows. - Strong analytical, problem-solving, and stakeholder management skills. - Excellent communication, facilitation, and stakeholder management skills. - Experience with ITIL processes and frameworks. Preferred Qualifications - CompTIA Security+ CE or better (alignment with DoD 8570/8140 requirements) - Experience interacting in a US Government environment (FedCiv and/or DoW agencies) - ServiceNow Certified System Administrator - Additional ServiceNow certifications in areas such as ITOM, SecOps, GRC, or ITSM Location Remote Benefits - Medical, Dental, Vision - Flexible Spending Accounts - Short Term Disability - Long Term Disability - Life Insurance and AD&D - Option to purchase additional Life Insurance and AD&D - Paid Time Off - Personal Leave - Holidays - 401(k) plan with company match - Work/life balance Company Description Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects. Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 5.0 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.