Role Description LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting. Major responsibilities include: - Helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. - Providing architectural input and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used. - Working independently and as a technical team member. - Working in multiple instances and domains, supporting internal and external customers. - Utilizing an Agile/Scrum methodology to manage development work. - Advising functional and admin teams on design, development and overall ServiceNow best practices. - Collaborating with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements. - Solution and develop requested enhancements to existing ServiceNow applications. - Scripting Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc. - Facilitating and supporting the rollout of new application and enhancements in ServiceNow. - Analyzing system performance issues and determining performance enhancements. Qualifications - 5+ years of experience as a ServiceNow Developer. - Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.). - Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness. - Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills. - Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices. - Experience working on project teams that leverage Agile/Scrum. - Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring. - Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions. Requirements - U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance. Preferred - ServiceNow CAD (Certified Application Developer). Benefits - You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. - Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity • Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution • Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development • Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization • Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices • Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution • Juggle multiple and complex projects/initiatives • Promote continuous improvement practices for delivery/engagement materials • Support specific sales activities when required • Provide training and mentoring to other members of the Crossfuze Delivery team upon request • Maintain 75% billable utilization target

• Configure and maintain ServiceNow CMDB and ITOM applications following best practices for maintainability and performance. • Model network, storage, and other infrastructure in within the CMDB. • Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, deployment, troubleshooting, root cause analysis, and system optimization. • Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange. • Provide technical leadership and ensure compliance by guiding junior developers or project teams, participating in code reviews, maintaining version control, ensuring security/privacy compliance, and contributing to technical documentation. • Support engagement of stakeholders to identify, document, and prioritize business requirements for ServiceNow implementations, translating needs into actionable user stories and acceptance criteria. • Conduct workshops, demonstrations, interviews, and process mapping sessions to capture current and future workflows, supporting process design and documentation.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the Role ServiceNow's Global Consulting & Implementation (C&I) organization is at the center of one of the most consequential transformations in enterprise software - moving from transactional partner relationships to deep co-innovation and co-creation with the world's leading systems integrators, hyperscalers, and frontier AI companies. We are looking for a Director of C&I GTM Strategy to help architect and accelerate that transformation. This is a high-visibility, high-impact role that sits at the intersection of partner strategy, revenue growth, and business model evolution. You will be a key partner to the C&I GVP and leadership team, working across C&I partners - to build the GTM engine that drives new logo growth, co-innovation at scale, and partner-led pipeline. This role is for a builder - someone who can think strategically, operate with rigor, and influence across a matrixed organization without formal authority. What You Will Do Co-Innovation and Business Model Evolution - Partner with Global Partner Leaders and C&I leadership to design and operationalize co-innovation frameworks - moving from ideation to joint solution development to geo-scale - Develop and evolve partner business models: revenue share, royalty structures, consumption-based metering for Built-On and embedded solutions, and field incentive design - Build the measurement framework for co-innovation - defining what success looks like and how we track it New Logo and Breadth GTM - Design and execute a breadth channel model that activates partner sellers at scale - territory mapping, deal registration, early attach programs, and sourcing incentives - Develop repeatable play packages that partner sellers can run independently across industry verticals and geos - Partner with hyperscaler teams (AWS, Azure, GCP) to leverage co-sell motions and marketplace as a new logo engine Partner GTM Strategy - Build and maintain C&I GTM strategic plans - clear pathways to revenue targets across sourced pipeline, sell-through, and impacted metrics - Drive strategy and execution excellence across the C&I portfolio - Develop competitive intelligence around GSI delivery models - and sharpen ServiceNow's differentiation accordingly Agentic AI and Frontier AI Positioning - Work with C&I partners to position ServiceNow's agentic AI capabilities as the co-innovation growth engine - Develop partner-specific narratives around AI platform, Autonomous IT, and Built-On that translate to pipeline and new logo motion - Track and respond to the evolving competitive landscape - including partner acquisitions and their implications for the ecosystem Operating Model and Insight - Partner with Biz Ops to build insight-led analytics - moving from data delivery to strategic analysis that informs business model decisions - Lead QPR and account review preparation - ensuring every partner review surfaces the why, the so what, and the action - Drive forecasting alignment across geos and global to improve linearity and close process Qualifications What You Bring - 15+ years in partner strategy, business development, GTM, or management consulting - ideally with direct experience working with or inside GSIs or large SIs - Exceptional emotional intelligence and executive maturity - this is a behind-the-scenes role that puts the business first. Success here is measured by the outcomes you enable in others, not personal visibility. You influence through trust, credibility, and relationships - never authority. You read the room, build bridges across competing priorities, and make the people around you more effective. High EQ is non-negotiable. - Exceptional ability to influence without authority across a matrixed, global organization - Proven ability to design and operationalize partner GTM models at scale - breadth activation, co-sell motions, and partner economic design - Deep understanding of enterprise software go-to-market - sourced pipeline, sell-through, impacted revenue, and the levers that move each - Experience working with AI platforms, agentic AI, or cloud/hyperscaler ecosystems - and translating that into partner strategy and field motion - Strong analytical mindset - able to move from data to insight to action, and build the frameworks that make that repeatable - Executive presence - comfortable in the room with GSI C-suite, ServiceNow GEO leaders, and internal SVP/EVP stakeholders Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.