LIGHTFEATHER IO LLC

Role Description LightFeather is seeking a Senior Technical ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Salary: $110,000–$130,000 annually, based on experience Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance. Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. - Review all user stories and requirements for accuracy, completeness, and ambiguity. - Provide guidance and mentorship to junior developers and junior analysts. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Qualifications - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate with some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user experiences and system integration across enterprise environments. The ideal candidate is passionate about ServiceNow, eager to grow their technical capabilities, and thrives in a fast-paced, client-facing setting. Major responsibilities include: - Helping design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. - Providing architectural input and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used. - Working independently and as a technical team member. - Working in multiple instances and domains, supporting internal and external customers. - Utilizing an Agile/Scrum methodology to manage development work. - Advising functional and admin teams on design, development and overall ServiceNow best practices. - Collaborating with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements. - Solution and develop requested enhancements to existing ServiceNow applications. - Scripting Business Rules, Script Includes, Client Scripts, ACLs, Workflow Activities, etc. - Facilitating and supporting the rollout of new application and enhancements in ServiceNow. - Analyzing system performance issues and determining performance enhancements. Qualifications - 5+ years of experience as a ServiceNow Developer. - Strong familiarity and working knowledge of ServiceNow Suite of tools (Service Catalog, Service Portal, Reports, Incident and Knowledge Base, etc.). - Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness. - Proven developer independent of the ServiceNow platform, with an emphasis on analytical and problem-solving skills. - Demonstrated competency with IT Service Management, Asset and Configuration Management, ITIL/ITSM, PMP/PRINCE2 practices. - Experience working on project teams that leverage Agile/Scrum. - Experience with system/software engineering lifecycle principles, translating requirements into functional and technical solutions, application implementation and support, enterprise monitoring. - Experience working with large data sets and performing data analysis/modeling to help facilitate and inform management decisions. Requirements - U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance. Preferred - ServiceNow CAD (Certified Application Developer). Benefits - You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. - Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. - The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. - These systems carry layers of business rules, manual processes, and tightly coupled functionality. - The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. - The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Requirements - U.S. citizenship is required for this position due to federal contract requirements. - Candidates must currently hold an active Public Trust and be able to maintain it. - This role does not offer sponsorship for a Public Trust — applicants without a current, active Public Trust will not be considered. Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. - The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. - These systems carry layers of business rules, manual processes, and tightly coupled functionality. - The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. - The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Candidates must currently hold an active Public Trust and be able to maintain it. This role does not offer sponsorship for a Public Trust — applicants without a current, active Public Trust will not be considered. Responsibilities - Design, develop, and maintain full stack applications supporting modernization of DHS ICE systems. - Analyze legacy systems and workflows to identify core functionality vs. unnecessary process overhead. - Translate operational requirements into scalable, modern application designs. - Develop backend services, APIs, and integration layers connecting legacy environments to modern platforms. - Build and enhance user-facing components using modern front-end technologies. - Support the full SDLC: analysis, design, development, testing, deployment, and maintenance. - Troubleshoot issues across application, integration, and data layers. - Collaborate with stakeholders to clarify requirements and improve system behavior. - Participate in code reviews and uphold engineering best practices. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Preferred - Experience with legacy system modernization or transformation efforts. - Experience supporting federal or mission-driven environments. - Exposure to enterprise data platforms or large-scale system integrations. - Experience working in environments where requirements must be derived from real-world usage rather than formal documentation. Benefits - At LightFeather, you're not just taking a job — you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. - The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. - These systems carry layers of business rules, manual processes, and tightly coupled functionality. - The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. - The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Candidates must currently hold an active Public Trust and be able to maintain it. This role does not offer sponsorship for a Public Trust — applicants without a current, active Public Trust will not be considered. Responsibilities - Design, develop, and maintain full stack applications supporting modernization of DHS ICE systems. - Analyze legacy systems and workflows to identify core functionality vs. unnecessary process overhead. - Translate operational requirements into scalable, modern application designs. - Develop backend services, APIs, and integration layers connecting legacy environments to modern platforms. - Build and enhance user-facing components using modern front-end technologies. - Support the full SDLC: analysis, design, development, testing, deployment, and maintenance. - Troubleshoot issues across application, integration, and data layers. - Collaborate with stakeholders to clarify requirements and improve system behavior. - Participate in code reviews and uphold engineering best practices. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Preferred - Experience with legacy system modernization or transformation efforts. - Experience supporting federal or mission-driven environments. - Exposure to enterprise data platforms or large-scale system integrations. - Experience working in environments where requirements must be derived from real-world usage rather than formal documentation. Benefits - At LightFeather, you're not just taking a job — you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. - The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. - These systems carry layers of business rules, manual processes, and tightly coupled functionality. - The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. - The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Candidates must currently hold an active Public Trust and be able to maintain it. This role does not offer sponsorship for a Public Trust — applicants without a current, active Public Trust will not be considered. Responsibilities - Design, develop, and maintain full stack applications supporting modernization of DHS ICE systems. - Analyze legacy systems and workflows to identify core functionality vs. unnecessary process overhead. - Translate operational requirements into scalable, modern application designs. - Develop backend services, APIs, and integration layers connecting legacy environments to modern platforms. - Build and enhance user-facing components using modern front-end technologies. - Support the full SDLC: analysis, design, development, testing, deployment, and maintenance. - Troubleshoot issues across application, integration, and data layers. - Collaborate with stakeholders to clarify requirements and improve system behavior. - Participate in code reviews and uphold engineering best practices. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Preferred - Experience with legacy system modernization or transformation efforts. - Experience supporting federal or mission-driven environments. - Exposure to enterprise data platforms or large-scale system integrations. - Experience working in environments where requirements must be derived from real-world usage rather than formal documentation. Benefits - At LightFeather, you're not just taking a job — you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. These systems carry layers of business rules, manual processes, and tightly coupled functionality. The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust. - Design, develop, and maintain full stack applications supporting modernization of DHS ICE systems. - Analyze legacy systems and workflows to identify core functionality vs. unnecessary process overhead. - Translate operational requirements into scalable, modern application designs. - Develop backend services, APIs, and integration layers connecting legacy environments to modern platforms. - Build and enhance user-facing components using modern front-end technologies. - Support the full SDLC: analysis, design, development, testing, deployment, and maintenance. - Troubleshoot issues across application, integration, and data layers. - Collaborate with stakeholders to clarify requirements and improve system behavior. - Participate in code reviews and uphold engineering best practices. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Preferred - Experience with legacy system modernization or transformation efforts. - Experience supporting federal or mission-driven environments. - Exposure to enterprise data platforms or large-scale system integrations. - Experience working in environments where requirements must be derived from real-world usage rather than formal documentation. Benefits - At LightFeather, you're not just taking a job — you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. - The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. - These systems carry layers of business rules, manual processes, and tightly coupled functionality. - The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. - The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. Location: Fully Remote (EST hours) Job Type: Full-time Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust. - Design, develop, and maintain full stack applications supporting modernization of DHS ICE systems. - Analyze legacy systems and workflows to identify core functionality vs. unnecessary process overhead. - Translate operational requirements into scalable, modern application designs. - Develop backend services, APIs, and integration layers connecting legacy environments to modern platforms. - Build and enhance user-facing components using modern front-end technologies. - Support the full SDLC: analysis, design, development, testing, deployment, and maintenance. - Troubleshoot issues across application, integration, and data layers. - Collaborate with stakeholders to clarify requirements and improve system behavior. - Participate in code reviews and uphold engineering best practices. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Preferred - Experience with legacy system modernization or transformation efforts. - Experience supporting federal or mission-driven environments. - Exposure to enterprise data platforms or large-scale system integrations. - Experience working in environments where requirements must be derived from real-world usage rather than formal documentation. Benefits - At LightFeather, you're not just taking a job — you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Technical ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. - Review all user stories and requirements for accuracy, completeness, and ambiguity. - Provide guidance and mentorship to junior developers and junior analysts. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Qualifications - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Benefits - At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Role Description LightFeather is seeking a Senior ServiceNow Engineer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position. - Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices. - Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal. - Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer. - Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript. - Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors. - Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies. - Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery. - Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions. - Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis. - Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups. - Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover. Qualifications - Active DHS Public Trust clearance or higher. - 6+ years of hands-on experience with ServiceNow platform development and administration. - ServiceNow Certified System Administrator (CSA). - Strong expertise in ServiceNow App Engine and custom application development. - Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting. - Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs. - Proven ability to lead development teams and ensure efficient, high-quality solution delivery. - Experience working in Agile environments with tools like Jira or Azure DevOps. - Strong scripting skills in JavaScript, GlideScript, and Flow Designer. - Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences. - Strong leadership and mentoring skills, with experience managing development teams. - Exceptional problem-solving, analytical thinking, and troubleshooting abilities. - Excellent stakeholder management, communication, and presentation skills. - Conflict resolution expertise to mitigate risks and ensure project success. Preferred - Experience with HR Service Delivery (HRSD) solutions within ServiceNow. - Deep expertise in ServiceNow platform architecture and solution design. - Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules. - Proficiency in designing and implementing complex integrations using Integration Hub and external APIs. Benefits - Join a purpose-driven team that delivers innovative, mission-critical solutions. - Work on diverse, meaningful projects that challenge and inspire you. - Collaborate with some of the best minds in the industry.