Role Description
You will:
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Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews.
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Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams.
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Own the QA strategy across all assigned product areas and development teams, ensuring test coverage standards and release governance processes align with engineering and business objectives.
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Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment.
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Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time.
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Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort.
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Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant.
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Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase.
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Coordinate QA planning across squads for major releases and platform migration.
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Research and evaluate emerging QA tools and practices; make grounded build-vs-buy recommendations based on team capacity, product risk profile, and long-term quality goals.
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Own the QA process documentation - reviewing quarterly and communicating updates to all engineering teams.
Qualifications
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Ten or more years in QA, including at least two to three years in a lead or senior QA role with direct people-management responsibility.
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Demonstrated ability to stay hands-on in active releases - tracking delivery commitments, removing blockers, and holding the team accountable to quality outcomes without micromanaging.
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Deep understanding of release governance - experienced in overseeing go/no-go decisions, enforcing sign-off conditions, and managing quality risk across multiple concurrent releases.
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Strong technical grounding in manual testing, API and backend testing, and automation, credible enough to review the work of QA Engineers and provide substantive feedback.
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Proven experience conducting and guiding root cause analysis across frontend and backend defects, able to connect systemic quality risks to process and tooling improvements.
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Strong data instincts - able to design metrics frameworks and present a coherent quality story to non-technical stakeholders and senior leadership.
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Skilled at influencing and aligning cross-functional teams without direct authority.
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Collaborative leadership style that builds trust with engineers, product managers, and senior leaders alike.
Requirements
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ISTQB Advanced or Expert certification.
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Experience scaling QA practices across distributed or multi-timezone teams.
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Background in conversational AI, NLP platforms, or high-volume real-time systems.
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Experience with GitLab CI/CD practices.
Benefits
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Time away: Vacation, public holidays, and care days.
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Financial: Pension, deferred pension, and ESPP.
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Family: Parental leave.
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Development: Generous tuition reimbursement and access to internal professional development resources.
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Additional: Exclusive perks and discounts.
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Food vouchers.
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Health insurance.
