ARISE VIRTUAL SOLUTIONS, INC

Role Description Our Quality Assurance & Center of Excellence team at Arise is looking for a Manager, Performance Excellence who will be responsible for assessing the quality and adherence to compliance. The job responsibilities include: - Providing clear insight into performance drivers and the levers which impact performance. - Leading and managing calibration sessions, ensuring all quality analysts meet or exceed the client required 90% calibration threshold. - Owning on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. - Collaborating & communicating effectively with business sponsors, executives, and stakeholders. - Exhibiting strong analytical and problem-solving skills; thriving on change and possessing an inquisitive mind. - Structuring data analysis, driving analytics insights and analytical solutions. - Making recommendations to management regarding the development of policies and procedures; identifying and implementing processing efficiencies; identifying trends and continuing education opportunities. - Providing program and agent performance reporting, including statistical analysis and reporting. - Maintaining proper documentation of call performance and associated corrective measures as applicable. - Monitoring team compliance to quality standards using established audit procedures. Qualifications - Minimum 5 years working experience in a quality Lead role or its equivalent. - Thorough understanding of quality management framework. - Excellent written and verbal English communication skills. - Experience in preparing and presenting written project status reports and executive briefings. - Demonstrated ability to develop analytical insights and summarize complex problems into concise reports and findings. - Proficiency in MS Excel, Word, and PowerPoint. - Demonstration of strong time and work management skills with a progressive, people forward attitude. Benefits - Work-from-home flexibility. - Opportunity to be part of a revolutionary company. - Collaborative and innovative team environment.

Role Description Our Quality Assurance & Center of Excellence team at Arise is looking for a Lead, Performance Excellence who will be responsible for assessing the quality and adherence to compliance. The job responsibilities include: - Understanding the organization's business objectives and goals. - Analyzing audit data. - Communicating analysis and proposing solutions. The ideal candidate will possess strong analytical skills, root-cause analysis, and attention to detail. What you will take on: - Provide clear insight into performance drivers and the levers which impact performance. - Lead and manage calibration sessions, ensuring all quality analysts meet or exceed the client required 90% calibration threshold. - Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. - Collaborate & communicate effectively with business sponsors, executives, and stakeholders. - Strong analytical and problem-solving skills; thrive on change and possess an inquisitive mind. - Ability to structure data analysis, driving analytics insights and analytical solutions. - Make recommendations to management regarding the development of policies and procedures; identify and implement processing efficiencies; identify trends and continuing education opportunities. - Provide program and agent performance reporting, including statistical analysis and reporting. - Maintain proper documentation of call performance and associated corrective measures as applicable. - Monitor team compliance to quality standards using established audit procedures. Qualifications - Minimum 3 years working experience in a quality Lead role or its equivalent. - Thorough understanding of quality management framework. - Excellent written and verbal English communication skills. - Experience in preparing and presenting written project status reports and executive briefings. - Demonstrated ability to develop analytical insights and summarize complex problems into concise reports and findings. - Proficiency in MS Excel, Word, and PowerPoint. - Demonstration of strong time and work management skills with a progressive, people-forward attitude. Benefits - Achieve your potential at Arise.

Role Description We are looking for a motivated and detail-oriented Expert/ Talent Sourcing Administrator to join our growing team. In this role you will support end-to-end sourcing activities, sourcing customer service/ sales/ chat & specialist Experts, coordinating meet ups and delivering a positive experience for every Expert. This is an excellent opportunity for someone early in their HR or recruitment career who is eager to learn and grow in a fast-paced environment. Key Responsibilities - Sourcing & Outreach: - Source Experts through job portals (Naukri, LinkedIn, Indeed, Shine) and social media channels. - Build and maintain talent pipelines for current and future programs. - Attend meetings with our Social Advertising partners and make recommendations for campaigns and content. - Draft and post compelling Expert advertisements in line with the Arise brand. - Community Outreach and Growth: - Schedule and confirm webinars and meet and greets between Experts and Customer Success. - Collect structured feedback from Experts and action in a timely manner. - Work with the Sourcing manager to nurture and grow relationships with training organizations, colleges, and universities. - Talent Expert Experience: - Serve as the primary point of contact for Experts throughout the process. - Provide timely communication on enrollment status and next steps. - Facilitate a smooth enrollment process, including background verification. - Data & Reporting: - Maintain accurate and up-to-date records in the Applicant Tracking System (ATS). - Track key sourcing metrics such as time-to-fill, fill rate, and source effectiveness. - Prepare weekly recruitment status reports for the Sourcing Manager. Qualifications - Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. - 0–2 years of experience in recruitment, HR, or a relevant internship. - Familiarity with at least one major job portal (Naukri, LinkedIn, etc.). - Strong verbal and written communication skills in English and Hindi (or a regional language). - Good organizational skills with the ability to manage multiple open requisitions simultaneously. - Proficiency in Microsoft Office / Google Workspace (Docs, Sheets, Calendar). Requirements - Experience using Salesforce. - Exposure to bulk / high-volume hiring/ sourcing or campus recruitment. - Structured onboarding, mentoring, and access to learning platforms. - Clear career progression pathway into Senior Recruiter and TA Lead roles. - Collaborative, inclusive, and growth-oriented team culture.

Role Description The Learning Delivery Manager is a key member of the Global eLearning Team, demonstrating thought leadership, relationship management, and quality improvement for instructor vendors. Instructor Vendor Sourcing & Development - Develop and implement the process of vetting new instructor vendors and coordinating instructor certification programs to ensure readiness to deploy client content. - Create accounts in Arise learning management systems and authorizing appropriate levels of access. - Refine quality monitoring programs specific to instructor performance in the virtual learning environment. - Complete a specified number of Quality evaluations per month for contract instructors based on the Phillips methodology. - Deliver feedback and enhancement sessions with contract instructors. - Develop and implement performance strategies for contract instructors. - Create alignment across the Lead Instructor population on Virtual learning classroom practices. - Execute pilot programs for new policies and procedures with contract instructors. Class Scheduling, Coordination & Implementations - Develop, implement, and report on strategies to flex across aggressive ramp intervals in cooperation with business operations and enrollment departments. - Support new client program implementations in cooperation with business operations to develop ramp plans, instructor sourcing, and instructor development. - Occasionally travel to client locations and coordinate with curriculum program managers. - Demonstrate best practices and learning capabilities available as part of the Arise virtual platform. - Build and update class schedules for multiple client programs. - Assist teams to identify and analyze performance trends. - Drive initiatives that lead to continuous improvement associated with instruction and certification. - Build and track the Project Specific Appendixes to ensure instructor vendors are contracted to provide services and their company receives service revenue in a timely manner. - Coordinate with business operations and instruction vendors to distribute learning and production codes and distribute updated class materials. - Communicate frequently with Customer Success Manager, Sr. Customer Success Managers, Independent Business Owners, and their Service Partners to assure mutual understanding of, and agreement with, plans, initiatives, and schedules. - Troubleshoot instructor vendor and learner issues that may arise during class. - Make minor changes and updates to courses in Arise University. Reporting & Analysis - Report weekly on class results (certification rates, learner trends, drop reasons, contract completion, etc.) and how certification program results impact production performance. - Research data in response to inquiries from CRMs and others including rosters, assessment results, class results, and performance results. - Perform test resets in the learning management system. - Other duties as assigned. Qualifications - Bachelor’s Degree - Experience with one or more LMS systems that required online collaboration - Experience leading large teams - Staff management experience - Experience managing a virtual group or audience (preferred) - Flexibility to operate in a growing and changing business - Desire to operate in an entrepreneurial environment - Ability to analyze and evaluate data from a variety of sources and make actionable decisions and recommendations - Ability to think strategically while maintaining strong attention to detail during execution - A team player, with the ability to operate independently - Webcasting systems (expert) - MS Office - Excel (intermediate) - PowerPoint (high-intermediate/expert) Skill Set - Relationship Building and Effective Communication - Client Presence - Ability to represent Arise and negotiate client needs - Executive presentations - Project Management - Create project plans outlining task completion timelines and success measurements - Identify root causes of performance trends and develop action plans - Achieve department objectives within budget constraints - Report to the Global eLearning management team on project progress, barriers, workarounds, and next steps - Process Building - Improvement of processes and procedures for the certification department - Standardization and implementation of new and improved certification processes and procedures - Cost Monitoring - Forecasting - Budgeting Benefits - When smart, creative, and passionate people get together, the results are astounding and the opportunities limitless! - Achieve your potential at Arise. - Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

Role Description Our company is looking for an Admin, Learning Delivery who will report into the Directors of Learning Delivery. This person will be responsible for ensuring personalized support to our Service Partners with the goal of retaining each Service Partner on the Arise platform. This individual will oversee the Service Desk Specialists and ensure the team works to demonstrate a favorable image of the Arise brand through effective use of critical thinking skills, professional communications, and internal/external customer interactions. In addition to ensuring personalized support to Arise Service Partners, this role will be responsible for identifying and documenting the root cause of any pain points that are identified through Service Partner interactions. The Learning Admin will coordinate with internal teams to address the identified root cause issues and resolve them. This role will work heavily with Learning, Customer Success, Customer Opportunities, Partner Support, and Technical Support teams. Based on findings from Service Partner interactions, the ideal candidate will be comfortable making recommendations to these teams. In this role, you must be passionate about the Service Partner experience and be able to identify ways to maintain and grow Service Partner engagement on the Arise platform. What you will take on: - Ensure Service Partner inquiries are handled accurately and confidently through each engagement - Assist with inquiries relating to requirements of certification - Partner with LDMs to coordinate the start of session arrangements, Google docs, rosters, welcome communications, timetables, and other necessary tasks - Partner with LDMs to obtain necessary compliance reporting to ensure the successful certification of learners - Upload attendance reports to LMS - Assist with the finalization of classes - Act as a point of contact for the learning team to ensure an inclusive, caring, and supportive learning experience - Assist with adequate documentation of procedures within the learning department - Support for all matters relating to the learning activities, inquiries of completions, escalations pertaining to the learning environment access, assessments, and course records - Partner with learning teams to resolve learner inquiries via the ticketing process effectively - Security-related updates, i.e., background, affidavit, and drug completion confirmation - Vendor integration issues - Reporting outage issues - Pulling reporting for on-demand requests - Support instructor requests for class time changes, tech escalations, drop research, etc. - Perform other duties as assigned Qualifications - Excellent communications skills (written and oral) to drive recommendations, articulate tradeoffs, and communicate plans internally - Experience with business process improvement and root cause analysis - Positive, people-oriented, and energetic attitude - Advanced Excel and Google Workspace knowledge - Strong Microsoft skills - Highly organized and pays excellent attention to details Benefits When innovative, intelligent, creative, and passionate people get together, the results are astounding, and the opportunities limitless! Achieve your potential at Arise.