Empowering a Modern Digital Government.
Automation Engineer 2 – Technical Support
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Automation Engineer 2 – Technical Support
Granicus
• Help build AI-powered automations across Forethought, Salesforce, and Microsoft Copilot. • Support the design of workflows for auto-resolution, case enrichment, and routing. • Rapidly prototype, test, deploy, and iterate on scoped automation solutions. • Contribute to improvements in AI resolution rate and overall automation coverage. • Help reduce manual work across support operations through effective automation design. • Partner with Support, CX, and AI teams to translate operational needs into practical solutions. • Continuously improve automation performance using data, feedback, and iterative learning.
Job Requirements
- Foundational experience building AI workflows or automations.
- Exposure to APIs, scripting, or automation tools.
- Ability to learn new technologies quickly and apply them in practical support scenarios.
- Strong problem-solving mindset with a sense of ownership and accountability.
- Experience with Salesforce or customer support tools is preferred.
- Exposure to AI platforms such as Forethought, Microsoft Copilot, or equivalent solutions is preferred.
- Familiarity with automation or low-code platforms is preferred.
- Background in technical, engineering, or data-related fields is preferred.
- Candidates must demonstrate at least one working AI automation or project and be prepared to walk through it during interviews.
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on important issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
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