Granicus

• Development, creation, and editing of marketing collateral, with a special focus on transforming complex, long-form copy into pithy short-form content. • Work closely with brand, segment, product marketing, and regional marketers to ideate, write, and produce campaigns across web, social, earned media, and other forms of collateral. • Continuously optimize messaging and update collateral as needed. • Produce 5-10 blogs’ worth of copy a week (actual mix and deliverables will vary based on need).

• Drive sales generation and foster market expansion within the designated territory. • Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing. • Craft and communicate compelling value propositions to prospective clients. • Lead pursuit teams for larger-scale opportunities. • Guide and educate prospects through the purchasing journey. • Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets. • Maintain meticulous documentation of all interactions in Salesforce CRM system.

• Act as the agile product owner on engineering scrum team(s) • Own and prioritize the backlog for a feature area in collaboration with the Product Manager • Leverage AI tools to support backlog refinement, story creation, and prioritization decisions • Prioritize tradeoffs, clarify requirements and work to drive user stories to acceptance throughout the agile development lifecycle • Use AI to accelerate requirements definition, improve acceptance criteria quality, and identify gaps or risks early • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team • Ensure acceptance criteria are clearly defined and verify that story implementation matches requirements • Drive projects to completion with a focus on efficiency, quality, and continuous improvement enabled by AI insights • Maintain constant and transparent communication with the team and stakeholders • Enable internal teams to support the product through clear documentation, knowledge sharing, and AI-assisted content creation

• Collaborate with product management and business stakeholders to deliver SaaS based solutions. • Communicate and work effectively with others to create great high quality software. • Proactively improve our processes and the design and architecture of our products. • Drive innovation by coming up with new product ideas. • Perform technology and feasibility studies • Design solutions that are highly secure, performant, scalable and highly available. • Come up with technical solutions to complex problems and push them through to implementation. • Troubleshoot and fix production issues related to deployments, networking, configuration, databases, performance, stability, security, application logic, etc • Help team members solve complex/urgent problems. • Mentor and provide technical training to team members. • Help train and onboard new hires. • Champion the development team’s core values • Clear ownership of integrating AI into product features, workflows, and decision-making processes. • Proactively identifying opportunities where AI can improve efficiency, automation, or customer value, and driving those initiatives end-to-end.

• Partner with Sales leadership to drive pipeline progression, prioritize deals, and ensure effective technical coverage. • Engage directly on high-value or high-risk opportunities to improve win probability. • Sit in on discovery calls, solution design sessions, demos, and proposal reviews to observe execution quality and identify patterns. • Define and reinforce what "great" looks like across presales through coaching, modeling, and feedback. • Lead and develop managers and/or senior individual contributors across Solution Consulting, Solution Architecture, and Proposal Management. • Manage capacity, coverage, and resource alignment to meet pipeline demands. • Design and improve presales workflows including discovery, qualification, solution design, and handoffs. • Establish and enforce standards for solution design quality, documentation, and proposal alignment. • Own enablement content and delivery, including training programs, onboarding, and playbooks tied to real execution gaps. • Identify gaps in skills, capacity, and role coverage and inform hiring profiles and workforce planning. • Support development planning and performance improvement across the team. • Pilot and scale tools that improve presales execution, including AI-driven workflows and demo/proposal platforms. • Drive adoption of systems and tools that improve efficiency, quality, and consistency. • Build business cases, define operating models, and stand up new functions as needed. • Define and track key performance metrics such as win rate, cycle time, and solution quality.

• Prospecting, qualifying, and generating new sales opportunities to support the Federal, State and Local Sales teams • Partnering with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government • Exposure to a variety of roles and experiences to develop the skills and business acumen needed to become a top-tier sales professional in the GovTech sector and build a successful career

Role Description Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, and digital services to more than 5,500 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 280 million people, creating a powerful network to enhance citizen engagement. By optimizing decision-making processes, Granicus strives to help government see better outcomes and a greater impact for the citizens they serve. The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities. You will develop your experience with Software as a Service (SaaS) platforms and the ability to translate the capabilities of a technology platform into specific benefits for a given client. What Your Impact Will Look Like - Strategic Customer Engagement - Serve as a dedicated strategic advisor to a smaller, high-impact book of business. - Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities. - Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics. - Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments. - Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed. - Customer Success Management & Strategy - Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal. - Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value. - Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations. - Monitor customer health and implement mitigation strategies to reduce churn risk. - Growth & Expansion - Identify and nurture expansion opportunities through consultative conversations and strategic planning. - Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives. - Present tailored value propositions to executive stakeholders. - Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer. - Customer Advocacy & Experience - Champion the voice of the customer internally, advocating for product enhancements and service improvements. - Contribute to customer reference programs and success story development. - Stay current on Granicus product updates, industry trends, and best practices in customer success. - Customer Success Operations - Maintain accurate and up-to-date records in CRM and customer success platforms. - Follow standardized processes while contributing to continuous improvement initiatives. - Track and report on key performance indicators, including engagement, satisfaction, and retention. Qualifications - 3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients. - Proven ability to manage executive relationships and lead strategic planning conversations. - Strong analytical skills and comfort with data-driven decision-making. - Excellent communication, presentation, and interpersonal skills. - Experience with CRM systems (Salesforce preferred) and customer success tools. - Willingness to travel up to 25% for client meetings, conferences, and events. - Familiarity with public sector organizations is a plus. Benefits - Flexible Time Off – Take the time you need to rest, recharge, and live your life. - Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. - Work From Home Reimbursement – Support a productive home office environment. - Multiple Health Plan Options – Including a 100% employer-paid plan. - Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. - Fitness Reimbursement Program – Stay active, your way. - On-Demand Mental Health Support – Access to Headspace and other wellness tools. - Paid Parental Leave – For both birthing and non-birthing parents. - Traditional & Roth 401(k) – With a generous company match. - Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. - Online Learning Platforms – Fuel your professional development. - Competitive Salary & Bonuses – Your contributions are valued and rewarded.

• Nurture and maintain complex existing accounts and foster market expansion within the designated territory. • Serve as a trusted advisor to clients, offering strategic guidance and proactively addressing challenges or concerns. • Negotiate contract renewals and service agreements, securing favorable terms while ensuring client retention and satisfaction. • Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing. • Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions. • Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential. • Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement. • Guide and educate prospects through the purchasing journey, providing insights and assistance as needed. • Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets. • Gain deep insight into intricate customer requirements across operational, business, and technical domains. • Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies. • Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals. • Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation. • Actively pursue leads generated through personal efforts and marketing initiatives. • Assist in formulating sales strategies in collaboration with the management team. • Maintain meticulous documentation of all interactions in our Salesforce CRM system. • Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers.

• Own the assessment, design, development, implementation, and evaluation of enablement programs that support GTM and Customer Success initiatives. • Lead cross-functional enablement programs aligning Sales and Customer Success across the lifecycle. • Partner with Customer Success leadership on strategic review frameworks and customer growth plays. • Drive enablement for key GTM motions including GXA strategy. • Reinforce value-based selling and customer engagement practices. • Collaborate across Marketing, Product, GTM Strategy, RevOps, and Revenue leadership. • Translate business priorities into structured enablement programs and materials. • Establish standards for program design, timelines, and metrics. • Tailor enablement content to various roles and segments. • Develop certifications, assessments, and reinforcement programs. • Define KPIs with RevOps to measure readiness, execution, retention, and growth. • Monitor and optimize enablement programs using data and feedback. • Support manager coaching and onboarding programs. • Serve as a strategic program lead across initiatives.

• Design and execute customized, full cycle staffing plans from entry-level to executive-level, partnering closely with hiring managers and other recruiting team members. • Find and engage high quality, diverse and passive candidates through creative techniques. • Establish and maintain strong relationships with hiring managers and key cross-functional stakeholders internally. • Effectively leverage technology (ATS) to recruit, screen, and schedule candidate interviews to consistently meet or exceed expectations. • Stays well informed of all market trends and competition.