Role Description As Glow25 grows, more of our internal complexity shows up as manual work, fragile handoffs, and operational friction across teams like Operations, Support, Finance, and Technology. This role exists to reduce that friction. The focus is applied automation in production. The goal is to make existing processes faster, more reliable, and easier to operate by using software, integrations, and AI where it clearly adds value. This is where we need your support: - Work on concrete, high-impact problems, typically end to end. - Identify automation opportunities. - Partner with Operations, Support, and Technology to understand where manual effort and repetition create friction. - Focus on workflows that are high-volume, repeatable, and business-critical. - Help prioritize opportunities based on impact, risk, and feasibility. - Design and build automations. - Build production-grade workflows using APIs, webhooks, and event-based systems. - Apply AI or LLMs for tasks such as classification, routing, summarization, or decision support, where they clearly add value. - Integrate with existing systems rather than replacing them. - Own reliability and iteration. - Ensure automations are observable, testable, and maintainable. - Monitor behavior in production and improve solutions over time. - Reduce fragile one-off scripts in favor of reusable patterns. Qualifications - Experience designing and operating reliable automations in production, including workflow orchestration. - Comfortable working across imperfect systems and APIs, with a strong sense for operational risk and trade-offs. - Practical experience applying AI or LLMs in real workflows where they add clear, measurable value. - Thoughtful about when automation helps and when it does not. Benefits - Work flexibly, in the way that suits you best. - Work when and where you’re most productive – with flexible hours and smart time tracking. - Home office? Done right. We’ve got you covered: receive a one-time €500 allowance to set up your perfect workspace. - Fully equipped from day one. Mac or Windows – you choose what works best for you. - Glow Card – your monthly treat. Get €50 every month to spend however you like – that’s €600 a year, just because. - Learning is part of the deal. Whether it’s our Glowcademy, dedicated learning time, or personal development support – we invest in you, not just in numbers. - Enjoy 40% off our entire product range – yes, everything. - Take a break – you’ve earned it. 30 vacation days + 1 personal holiday + up to 10 additional unpaid days off when you need a real reset. Oh, and New Year’s Eve? That’s a day off too! - Stay healthy, stay glowing. Our company health insurance reimburses up to €600 per year for extras like vision aids, alternative medicine, or dental cleanings. - Thinking ahead. After your probation period, we’ll contribute €600 toward your pension plan – and if you add more, we’ll top it up with an extra 20%. - Exclusive partner perks. Get access to discounts and special offers from top brands through our corporate benefit platforms. - Culture that truly shines. For five years in a row, we’ve been recognized as a Top Company on Kununu - proof of the strong, positive, and genuine culture we live every day. - Move your way. From workouts to wellness retreats – you decide how to stay active. Choose between Urban Sports Club or Wellpass.

Role Description You will: - Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews. - Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams. - Own the QA strategy across all assigned product areas and development teams, ensuring test coverage standards and release governance processes align with engineering and business objectives. - Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment. - Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time. - Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort. - Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant. - Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase. - Coordinate QA planning across squads for major releases and platform migration. - Research and evaluate emerging QA tools and practices; make grounded build-vs-buy recommendations based on team capacity, product risk profile, and long-term quality goals. - Own the QA process documentation - reviewing quarterly and communicating updates to all engineering teams. Qualifications - Ten or more years in QA, including at least two to three years in a lead or senior QA role with direct people-management responsibility. - Demonstrated ability to stay hands-on in active releases - tracking delivery commitments, removing blockers, and holding the team accountable to quality outcomes without micromanaging. - Deep understanding of release governance - experienced in overseeing go/no-go decisions, enforcing sign-off conditions, and managing quality risk across multiple concurrent releases. - Strong technical grounding in manual testing, API and backend testing, and automation, credible enough to review the work of QA Engineers and provide substantive feedback. - Proven experience conducting and guiding root cause analysis across frontend and backend defects, able to connect systemic quality risks to process and tooling improvements. - Strong data instincts - able to design metrics frameworks and present a coherent quality story to non-technical stakeholders and senior leadership. - Skilled at influencing and aligning cross-functional teams without direct authority. - Collaborative leadership style that builds trust with engineers, product managers, and senior leaders alike. Requirements - ISTQB Advanced or Expert certification. - Experience scaling QA practices across distributed or multi-timezone teams. - Background in conversational AI, NLP platforms, or high-volume real-time systems. - Experience with GitLab CI/CD practices. Benefits - Time away: Vacation, public holidays, and care days. - Financial: Pension, deferred pension, and ESPP. - Family: Parental leave. - Development: Generous tuition reimbursement and access to internal professional development resources. - Additional: Exclusive perks and discounts. - Food vouchers. - Health insurance.

• Design, develop, and maintain automated test frameworks and test suites for SAP Commerce (Hybris) pricing functionality. • Automate end-to-end pricing validation across API, UI, and data layers. • Develop and maintain regression automation suites to validate pricing configurations, promotions, and catalog-aware pricing. • Create automation stories aligned with pricing-related JIRA tickets and sprint deliverables. • Develop API automation using Postman, Pytest (Python), and Java WebClient. • Build and maintain UI automation scripts using Playwright or Selenium. • Perform backend data validation and develop utility scripts using Python. • Integrate automated test execution into CI/CD pipelines using Jenkins. • Analyze test failures, troubleshoot issues, and provide clear diagnostics for faster defect resolution. • Optimize automation scripts for performance, stability, scalability, and maintainability. • Collaborate with developers, business analysts, and QA engineers to validate requirements.

Role Description We are looking for an enthusiastic and dynamic individual with 3-5 years of experience to join Upland India as a QA Automation Engineer II for our Upland Panviva product. The individual will work on the quality and automation aspects of the product. Key Responsibilities - Design, develop, and maintain scalable, reliable, and reusable automation test frameworks. - Develop automated UI and API test suites using Playwright and Selenium to ensure comprehensive test coverage. - Design, execute, and maintain performance test suites to validate application scalability, stability, and reliability under varying workloads. - Analyze performance test results, identify bottlenecks, and collaborate with development teams to drive performance improvements. - Develop and maintain performance test scripts using JMeter, BlazeMeter, and k6, and monitor performance metrics using Grafana. - Participate actively in backlog refinement, sprint planning, and design discussions to define effective testing strategies early in the development lifecycle. - Validate new features, enhancements, and defect fixes prior to release. - Perform API testing using tools such as Postman and validate backend functionality. - Execute database validations using SQL against relational databases. - Collaborate closely with Software Engineers, Product Managers, DevOps, and fellow QA Engineers to ensure product quality throughout the software development lifecycle. - Contribute to continuous improvement initiatives by promoting automation best practices, quality engineering principles, and test optimization techniques. - Utilize AI-assisted engineering tools (such as GitHub Copilot or equivalent) to accelerate test development, optimize automation assets, and improve engineering productivity. Qualifications - A Bachelor’s degree in Computer Science or equivalent. Requirements - 3–5 years of hands-on experience in Quality Assurance with a strong focus on automation and performance testing. - Strong hands-on experience with Playwright and Selenium automation frameworks. - Hands-on experience with JMeter, BlazeMeter, and k6. - Analyze test results and identify application, database, and infrastructure bottlenecks. - Proficiency in API testing using Postman or SOAP UI. - Experience validating application data using SQL, MySQL, or PostgreSQL. - Experience designing and executing Load, Stress, Spike, Endurance (Soak), and Scalability testing. - Familiarity with Docker, Kubernetes, and CI/CD pipelines. - Experience leveraging AI-powered engineering tools (e.g., GitHub Copilot or equivalent) to analyze requirements, accelerate automation development, optimize test scripts, improve maintainability, and support performance testing activities. - Strong troubleshooting and debugging skills. - Understanding of microservices architecture, containerized applications, and Kubernetes (AKS). - Experience working with CI/CD pipelines using Jenkins, Azure DevOps, or GitHub Actions. - Familiarity with Agile delivery methodologies, including Scrum and Kanban. Soft Skills - Excellent analytical and problem-solving abilities. - Strong written and verbal communication skills. - Ability to collaborate effectively within cross-functional teams. - Customer-focused mindset with a commitment to delivering high-quality software. - Adaptability and willingness to embrace evolving technologies and engineering practices. Growth Skills - Demonstrates ownership, accountability, and a strong commitment to quality. - Passionate about continuous learning and professional development. - Continuously seeks opportunities to improve automation coverage, testing efficiency, and engineering excellence. - Proactively adopts emerging technologies, including AI-assisted quality engineering practices, to enhance productivity and software quality. Benefits - This role requires overlap with multiple time zones for planning meetings, status updates, etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. - Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance.