Conversational AI that’s anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the World.
QA Lead
Location
Worldwide
Posted
17 hours ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
QA Lead
LivePerson
Role Description You will: - Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews. - Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams. - Own the QA strategy across all assigned product areas and development teams, ensuring test coverage standards and release governance processes align with engineering and business objectives. - Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment. - Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time. - Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort. - Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant. - Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase. - Coordinate QA planning across squads for major releases and platform migration. - Research and evaluate emerging QA tools and practices; make grounded build-vs-buy recommendations based on team capacity, product risk profile, and long-term quality goals. - Own the QA process documentation - reviewing quarterly and communicating updates to all engineering teams. Qualifications - Ten or more years in QA, including at least two to three years in a lead or senior QA role with direct people-management responsibility. - Demonstrated ability to stay hands-on in active releases - tracking delivery commitments, removing blockers, and holding the team accountable to quality outcomes without micromanaging. - Deep understanding of release governance - experienced in overseeing go/no-go decisions, enforcing sign-off conditions, and managing quality risk across multiple concurrent releases. - Strong technical grounding in manual testing, API and backend testing, and automation, credible enough to review the work of QA Engineers and provide substantive feedback. - Proven experience conducting and guiding root cause analysis across frontend and backend defects, able to connect systemic quality risks to process and tooling improvements. - Strong data instincts - able to design metrics frameworks and present a coherent quality story to non-technical stakeholders and senior leadership. - Skilled at influencing and aligning cross-functional teams without direct authority. - Collaborative leadership style that builds trust with engineers, product managers, and senior leaders alike. Requirements - ISTQB Advanced or Expert certification. - Experience scaling QA practices across distributed or multi-timezone teams. - Background in conversational AI, NLP platforms, or high-volume real-time systems. - Experience with GitLab CI/CD practices. Benefits - Time away: Vacation, public holidays, and care days. - Financial: Pension, deferred pension, and ESPP. - Family: Parental leave. - Development: Generous tuition reimbursement and access to internal professional development resources. - Additional: Exclusive perks and discounts. - Food vouchers. - Health insurance.
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