Role Description
The Specialist-PRS is responsible for proper, accurate and timely plant record updates. This position will organize and coordinate plant and device cutover with OSP Implementation, Broadband Engineering, Translations, Field Service Techs and OSP Records by providing pre-cut data, generating detailed cut-sheets and then posting data to Martens after cutover. Must be able to interpret Maps, staking sheets, cut sheets, and understand the cutover sequence.
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Requires knowledge of Outside Plant standards (Copper and PON, Aerial and Buried), Network switch platforms and formats, Network Devices and Pair gain devices.
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This individual must be detail-oriented.
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Proficient in Martens, Desi, WorkSpace, Right Now Web, Excel, Word, Reports, Pon Portal, NED, Metasolv and Entrisview.
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This position has the ability to work remotely in any of the 40+ states in which TDS Telecom operates.
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Building and updating computer-based records of outside plant and switching equipment for all TDS Telecom operating companies.
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The data will need to have a high degree of accuracy, integrity, and consistency.
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Interprets maps, staking sheets, cut sheets, switching additions, Engineering Packages, and PTT Projects.
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Works directly with Engineering, Local Field Service Techs and OSP Records to acquire necessary information to facilitate timely creation of cut-sheet data and the posting of As-Built data upon project completion.
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Provide OSP Records support to LBO’s, FST’s, OSP Engineering, OSP Implementation, FST Contact Center, Service Activation, and Service Center Translations.
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Miscellaneous project work, report running (Crystal, Martens, etc).
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Assists in data collection or other tasks as requested.
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Keeps abreast of technical developments and the skills needed to assume expanded job responsibilities in the sophisticated telecommunication service offerings.
Qualifications
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Associates degree (or higher) -OR- 2+ years professional work experience.
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Associate Degree in telecommunications field is highly desirable.
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Understanding of telecommunications industry.
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Knowledge of Outside Plant standards (Copper and PON, Aerial and Buried), Network Switch platforms and formats, Network Devices (AFC, Anymedia, SLC5, SLC2000, SLC96, Calix, Entrisphere, 1218, ADC, Adtran, Alcatel, Seiscor, Tellabs, Pair gain devices).
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Prior customer service, telecommunications or telemarketing experience is desirable.
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Understanding of telecommunication products, facilities, and terminology, and services.
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Ability to adapt to rapid changes.
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Excellent interpersonal communication skills (i.e. verbal, written, listening).
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Time management skills.
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Problem solving skills (i.e. customer complaints, troubleshooting).
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Multi-task management skills.
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Knowledge of related company procedures and applications.
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Ability to read maps, staking sheets, cut sheets and accurately interpret data.
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PC Computer Skills - knowledge of, but not limited to, MS Office and CAD based programs.
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Ability to work cohesively in a team environment.
Benefits
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Medical Coverage
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Dental Coverage
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Vision Coverage
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Life Insurance
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401(k) Plan
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Generous Vacation & Paid Sick Leave
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Seven Paid National Holidays & One Floating Holiday
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Paid Parental Leave (6 weeks after 12 months of employment)
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Adoption & Surrogacy Assistance
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Employee Assistance & Wellness Programs
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Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
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TDS Service Discounts (for associates working 30 or more hours per week)
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Education Assistance (for associates working 30 or more hours per week)
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Paid Volunteer Time (for associates working 30 or more hours per week)
