Role Description As an independent contractor, you will not be eligible for employee benefits, including but not limited to health insurance, paid time off, workers’ compensation, or unemployment benefits. Pomelo Care will provide services to support your independent practice, such as client matching, billing and administrative support. - Conduct synchronous video visits with patients navigating midlife, perimenopause, and menopause transitions. - Establish individualized care plans to meet specific health needs based on evidence-based standards, including: - Sleep hygiene for insomnia - Cognitive strategies for brain fog - Non-hormonal symptom management (e.g., CBT-M, CBT-I) - Maintain timely and accurate documentation. - Follow applicable clinical, documentation, privacy, quality, and compliance standards for visits conducted through Pomelo. Qualifications - Independently licensed as an LICSW, LMHC, or LPC or at least 5 years in Colorado. - A minimum of 3 years of experience providing women’s mental health care. - Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems. - Strong clinical judgment with the ability to work independently during patient visits. Requirements - Meeting with someone from our recruitment & clinical teams for 2-30-minute video calls. - Providing proof/verification of licensure & personal liability insurance. - Enrolling with commercial health plans in Massachusetts through Pomelo. - Completing a background screening. Benefits - Focus on Care, Not Paperwork: We handle credentialing, billing, and administrative support for visits conducted through Pomelo. - Connect with Patients: We provide patient matching and scheduling support based on your availability, licensure, credentialing status, patient demand, and applicable payer or clinical requirements. - Comprehensive Support: You’ll have access to administrative and technical support to navigate Pomelo’s systems, as well as documentation support for visits conducted through Pomelo. - Clinical Community: You’ll have access to optional case consultations, optional provider forums, and optional clinical updates. - Maintain Your Flexibility: You choose the days and times you make yourself available for Pomelo patient visits. You may accept or decline available visit opportunities, and Pomelo does not guarantee any minimum number of visits, patients, or compensation. Compensation Providers are compensated on a per-visit basis. Rates may vary by visit type, visit length, visit timing, payer requirements, and other program factors. Pomelo does not guarantee a minimum number of visits or earnings. Based on current visit rates and typical visit lengths, completed visits may result in approximate earnings equivalent to $80.00 to $100.00 per active visit hour. Potential Fraud Warning Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information. Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com. If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

Role Description Detail-oriented PAM Monitoring & Session Review Specialist to support security operations through deep session monitoring, activity validation, and audit assurance across privileged environments. This resource is focused on reviewing recorded privileged sessions, aligning activity to approved change tickets, and identifying any deviations, risks, or unapproved actions—particularly within Oracle Solaris, Unix, and Linux environments. This is structured, mandated work requiring high attention to detail, consistency, and accountability. Key Responsibilities - Review recorded privileged sessions (PAM tooling) to validate user activity - Cross-reference session behaviour against: - Approved change tickets - Documented maintenance tasks (e.g. Oracle patching) - Validate that: - Actions performed match what was approved and expected - No unauthorised or unexpected activity has occurred - Identify, document, and report exceptions, anomalies, or policy breaches - Hold internal teams and service providers (e.g. SBS/MSPs) accountable for delivery against agreed activities - Provide clear, structured audit reports and findings - Contribute to improving monitoring quality and governance processes Qualifications - Strong experience with Privileged Access Management (PAM) and session recording tools (e.g. CyberArk or similar) - Hands-on expertise across: - Oracle Solaris - Unix & Linux environments - Oracle Databases - Proven experience reviewing: - Privileged sessions - Change tickets / ITSM workflows - Operational activity vs approved scope - Strong understanding of: - System administration activities (patching, maintenance, access changes) - Security monitoring and audit processes - High level of attention to detail and ability to follow structured processes Key Behaviours / Profile - Methodical and detail-driven – comfortable reviewing sessions line-by-line - Process-oriented – willing to perform structured, repeatable monitoring tasks - Accountable mindset – confident calling out discrepancies and holding teams to standards - Resilient – comfortable working in what can be repetitive or “boring” monitoring work - Analytical thinker – able to connect activity back to intent (e.g. change ticket vs actual execution) Success Criteria - Accurate validation of privileged activity vs approved changes - Identification and reporting of exceptions and non-compliant behaviour - Improved accountability across internal teams and service providers - High-quality, consistent audit and monitoring output

Role Description Für die Abteilung „Quality Management Field" suchen wir zum nächstmöglichen Zeitpunkt einen SHK Specialist/ SHK Mitarbeiter im Bereich Service & Beanstandungen (m/w/d). - Verantwortung für den 2nd-Level-Field-Support zur Sicherstellung einer schnellen und kundenorientierten Lösungsfindung in nationalen und internationalen Märkten. - Aktive Unterstützung unserer Vertriebsgesellschaften bei technischen Fragestellungen, Beanstandungen und Servicefällen mit dem Ziel einer hohen Kundenzufriedenheit. - Professionelle Annahme, strukturierte Bearbeitung und transparente Dokumentation von Servicefällen und Kundenrückmeldungen weltweit. - Kundenorientierte Analyse und Koordination von Beanstandungen in enger Abstimmung mit Qualitätsmanagement, Produktentwicklung und relevanten Fachbereichen. - Bewertung und Abschlussbearbeitung von Beanstandungen sowie Kommunikation der Ergebnisse an unsere internationalen Märkte. - Durchführung von technischen Schulungen und Wissenstransfer für interne und externe Partner in deutscher und englischer Sprache. - Mitarbeit in interdisziplinären Projektgruppen zur kontinuierlichen Verbesserung unserer Produkte, Services und Prozesse. - Einbringung von Kunden- und Marktperspektiven bei FMEAs unter Berücksichtigung von Markt- und Kundenanforderungen. - Bewertung externer Gutachten aus Kundensicht zur Sicherstellung fundierter und nachvollziehbarer Entscheidungen. - Früherkennung von Trends und Risiken durch strukturierte Auswertung von Field Feedback und Field Acceptance Tests („Early Warning“). - Aktive Nutzung sowie kontinuierliche Weiterentwicklung digitaler und Remote-Service-Lösungen. - Pflege und Weiterentwicklung von Fehlerkatalogen sowie des Knowledge Managements für die verantworteten Produktgruppen. - Kontinuierliche Optimierung des Beanstandungsmanagements und der Field-Service-Prozesse mit Fokus auf Kundennutzen und Effizienz. Qualifications - Abgeschlossene handwerkliche Ausbildung im SHK-Bereich, idealerweise ergänzt durch eine Weiterbildung zum Meister (m/w/d), Techniker (m/w/d) oder ein Studium der Gebäude-, Versorgungs- oder Sanitärtechnik bzw. eine vergleichbare Qualifikation. - Mehrjährige Berufserfahrung im technischen Umfeld, idealerweise im techn. Service oder Beanstandungsmanagement. - Sicherer Umgang mit den gängigen MS-Office-Anwendungen. - Gute Englischkenntnisse in Wort und Schrift, vorzugsweise mit technischem Schwerpunkt. - Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise. - Hohe Kunden- und Serviceorientierung sowie Freude an der Zusammenarbeit mit internationalen Ansprechpartnern. - Kommunikationsstärke, sicheres Auftreten und Durchsetzungsvermögen. - Eigeninitiative, Verantwortungsbewusstsein und Teamgeist. Benefits - 30 Tage Urlaub - Betriebliche Altersvorsorge - Fahrradleasing - Feedbackgespräche - Fitnessangebote - Flexible Arbeitszeiten - Gesundheitstag - Homeoffice - Kantine - Massage - Mitarbeiterrabatte - Sportaktivitäten - Teamevents - Vermögenswirksame Leistungen Company Description Die TECE SE ist ein weltweit tätiger System­hersteller für Sanitär- und Heizungsinstallation. Unsere Produkte vertreiben wir über den Fachgroß­handel sowie über unsere 22 Tochtergesellschaften und zahlreichen Vertrieb­spartner weltweit. Insgesamt beschäftigt die TECE Gruppe rund 1.700 Mitarbeiter/-innen.

Role Description EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. Several structured work schedules are currently available which include shift differentials for evenings, overnights, weekends, and holidays. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Take calls from a queue in a call center environment - Use clinical expertise to conduct a thorough assessment of risk to self or others and screen for substance abuse and medical co-morbidities - Conduct telephonic consultations with individual members - Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan - Guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors - Solve moderately complex problems and/or conduct moderately complex analyses - Identify solutions to non-standard requests and problems - Provide explanations and information to others on difficult issues - Coach, provide feedback, and guide others - Consult with licensed staff or leadership on high-risk situations - Act as the National Point of Contact (NPOC) for non-licensed EAP Specialists - Be a resource for others with less experience - Work with minimal guidance; seek guidance on only the most complex tasks You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related counseling field - Active, unrestricted, independent behavioral health license in the state of residence - 2+ years of clinical experience, post-master's degree - Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols - Designated workspace and secure high-speed internet in your home Requirements - Certified Employee Assistance Professional (CEAP) - EAP experience - Experience working in a managed care organization, inpatient setting, public or private clinic with an emphasis on mental health, and/or chemical dependency - Experience working with adults in crisis - Experience working with various age groups - Experience in a call center setting - Experience with crisis management - Dual diagnosis experience with mental health and substance abuse - Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients - Proficient with Electronic Medical Record (EMR) systems and MS Office applications (Outlook and Teams) - Proven solid written and verbal communication skills - Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel - Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.