Role Description Detail-oriented PAM Monitoring & Session Review Specialist to support security operations through deep session monitoring, activity validation, and audit assurance across privileged environments. This resource is focused on reviewing recorded privileged sessions, aligning activity to approved change tickets, and identifying any deviations, risks, or unapproved actions—particularly within Oracle Solaris, Unix, and Linux environments. This is structured, mandated work requiring high attention to detail, consistency, and accountability. Key Responsibilities - Review recorded privileged sessions (PAM tooling) to validate user activity - Cross-reference session behaviour against: - Approved change tickets - Documented maintenance tasks (e.g. Oracle patching) - Validate that: - Actions performed match what was approved and expected - No unauthorised or unexpected activity has occurred - Identify, document, and report exceptions, anomalies, or policy breaches - Hold internal teams and service providers (e.g. SBS/MSPs) accountable for delivery against agreed activities - Provide clear, structured audit reports and findings - Contribute to improving monitoring quality and governance processes Qualifications - Strong experience with Privileged Access Management (PAM) and session recording tools (e.g. CyberArk or similar) - Hands-on expertise across: - Oracle Solaris - Unix & Linux environments - Oracle Databases - Proven experience reviewing: - Privileged sessions - Change tickets / ITSM workflows - Operational activity vs approved scope - Strong understanding of: - System administration activities (patching, maintenance, access changes) - Security monitoring and audit processes - High level of attention to detail and ability to follow structured processes Key Behaviours / Profile - Methodical and detail-driven – comfortable reviewing sessions line-by-line - Process-oriented – willing to perform structured, repeatable monitoring tasks - Accountable mindset – confident calling out discrepancies and holding teams to standards - Resilient – comfortable working in what can be repetitive or “boring” monitoring work - Analytical thinker – able to connect activity back to intent (e.g. change ticket vs actual execution) Success Criteria - Accurate validation of privileged activity vs approved changes - Identification and reporting of exceptions and non-compliant behaviour - Improved accountability across internal teams and service providers - High-quality, consistent audit and monitoring output

Role Description Für die Abteilung „Quality Management Field" suchen wir zum nächstmöglichen Zeitpunkt einen SHK Specialist/ SHK Mitarbeiter im Bereich Service & Beanstandungen (m/w/d). - Verantwortung für den 2nd-Level-Field-Support zur Sicherstellung einer schnellen und kundenorientierten Lösungsfindung in nationalen und internationalen Märkten. - Aktive Unterstützung unserer Vertriebsgesellschaften bei technischen Fragestellungen, Beanstandungen und Servicefällen mit dem Ziel einer hohen Kundenzufriedenheit. - Professionelle Annahme, strukturierte Bearbeitung und transparente Dokumentation von Servicefällen und Kundenrückmeldungen weltweit. - Kundenorientierte Analyse und Koordination von Beanstandungen in enger Abstimmung mit Qualitätsmanagement, Produktentwicklung und relevanten Fachbereichen. - Bewertung und Abschlussbearbeitung von Beanstandungen sowie Kommunikation der Ergebnisse an unsere internationalen Märkte. - Durchführung von technischen Schulungen und Wissenstransfer für interne und externe Partner in deutscher und englischer Sprache. - Mitarbeit in interdisziplinären Projektgruppen zur kontinuierlichen Verbesserung unserer Produkte, Services und Prozesse. - Einbringung von Kunden- und Marktperspektiven bei FMEAs unter Berücksichtigung von Markt- und Kundenanforderungen. - Bewertung externer Gutachten aus Kundensicht zur Sicherstellung fundierter und nachvollziehbarer Entscheidungen. - Früherkennung von Trends und Risiken durch strukturierte Auswertung von Field Feedback und Field Acceptance Tests („Early Warning“). - Aktive Nutzung sowie kontinuierliche Weiterentwicklung digitaler und Remote-Service-Lösungen. - Pflege und Weiterentwicklung von Fehlerkatalogen sowie des Knowledge Managements für die verantworteten Produktgruppen. - Kontinuierliche Optimierung des Beanstandungsmanagements und der Field-Service-Prozesse mit Fokus auf Kundennutzen und Effizienz. Qualifications - Abgeschlossene handwerkliche Ausbildung im SHK-Bereich, idealerweise ergänzt durch eine Weiterbildung zum Meister (m/w/d), Techniker (m/w/d) oder ein Studium der Gebäude-, Versorgungs- oder Sanitärtechnik bzw. eine vergleichbare Qualifikation. - Mehrjährige Berufserfahrung im technischen Umfeld, idealerweise im techn. Service oder Beanstandungsmanagement. - Sicherer Umgang mit den gängigen MS-Office-Anwendungen. - Gute Englischkenntnisse in Wort und Schrift, vorzugsweise mit technischem Schwerpunkt. - Ausgeprägte analytische Fähigkeiten sowie eine strukturierte und lösungsorientierte Arbeitsweise. - Hohe Kunden- und Serviceorientierung sowie Freude an der Zusammenarbeit mit internationalen Ansprechpartnern. - Kommunikationsstärke, sicheres Auftreten und Durchsetzungsvermögen. - Eigeninitiative, Verantwortungsbewusstsein und Teamgeist. Benefits - 30 Tage Urlaub - Betriebliche Altersvorsorge - Fahrradleasing - Feedbackgespräche - Fitnessangebote - Flexible Arbeitszeiten - Gesundheitstag - Homeoffice - Kantine - Massage - Mitarbeiterrabatte - Sportaktivitäten - Teamevents - Vermögenswirksame Leistungen Company Description Die TECE SE ist ein weltweit tätiger System­hersteller für Sanitär- und Heizungsinstallation. Unsere Produkte vertreiben wir über den Fachgroß­handel sowie über unsere 22 Tochtergesellschaften und zahlreichen Vertrieb­spartner weltweit. Insgesamt beschäftigt die TECE Gruppe rund 1.700 Mitarbeiter/-innen.

Role Description EAP Specialists are responsible for taking inbound calls to provide telephonic assessment and solution-focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. Several structured work schedules are currently available which include shift differentials for evenings, overnights, weekends, and holidays. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Take calls from a queue in a call center environment - Use clinical expertise to conduct a thorough assessment of risk to self or others and screen for substance abuse and medical co-morbidities - Conduct telephonic consultations with individual members - Use Solution Focused Consultation, Motivational Interviewing, and/or short-term problem resolution to develop an individualized action plan - Guide individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors - Solve moderately complex problems and/or conduct moderately complex analyses - Identify solutions to non-standard requests and problems - Provide explanations and information to others on difficult issues - Coach, provide feedback, and guide others - Consult with licensed staff or leadership on high-risk situations - Act as the National Point of Contact (NPOC) for non-licensed EAP Specialists - Be a resource for others with less experience - Work with minimal guidance; seek guidance on only the most complex tasks You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Master's or Doctoral Degree in Counseling, Psychology, Social Work, or related counseling field - Active, unrestricted, independent behavioral health license in the state of residence - 2+ years of clinical experience, post-master's degree - Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols - Designated workspace and secure high-speed internet in your home Requirements - Certified Employee Assistance Professional (CEAP) - EAP experience - Experience working in a managed care organization, inpatient setting, public or private clinic with an emphasis on mental health, and/or chemical dependency - Experience working with adults in crisis - Experience working with various age groups - Experience in a call center setting - Experience with crisis management - Dual diagnosis experience with mental health and substance abuse - Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients - Proficient with Electronic Medical Record (EMR) systems and MS Office applications (Outlook and Teams) - Proven solid written and verbal communication skills - Proven solid interpersonal skills and the ability to work effectively among different levels of management and personnel - Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description The eTMF Specialist plays a key role within the Clinical Development Platform by ensuring the quality, compliance, and inspection readiness of the electronic Trial Master File (eTMF) across global clinical trials. This role requires strong expertise in clinical documentation management, close collaboration with cross‑functional teams, and active involvement in audits and inspections within a regulated environment. - Manage the end‑to‑end lifecycle of eTMFs, including setup, maintenance, and close‑out for clinical studies - Perform regular quality control checks to ensure document completeness, accuracy, and compliance with regulatory standards - Monitor and track TMF metrics and KPIs to ensure inspection readiness - Review and approve TMF management plans for internal teams and CROs - Act as a Subject Matter Expert (SME), providing guidance and training on eTMF best practices - Develop, update, and maintain SOPs, templates, and processes related to TMF management - Serve as the main point of contact for eTMF-related queries, audits, and inspections - Ensure compliance of the eTMF system with validation and regulatory requirements - Manage user access, system updates, and migrations, and assess the impact of new system releases - Collaborate with IT teams to resolve system issues and support continuous improvement Qualifications - Bachelor’s or Master’s degree in Health Sciences, Life Sciences, or related field - Strong experience in clinical trial documentation management Requirements - Hands‑on experience with Veeva Vault TMF (mandatory) - Strong understanding of the DIA TMF Reference Model - Experience with TMF metrics, KPIs, and dashboards - Strong knowledge of ICH/GCP guidelines and regulatory requirements - Understanding of clinical trial documentation lifecycle - Knowledge of cross‑functional stakeholders (Clinical, QA, PV, Biometry, etc.) - Fluent English (written and spoken) Benefits At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare. Here’s what makes us unique: - We are a young, ambitious health company representing 900 Excelyates, driven to become Europe’s leading mid-size CRO with the best employee experience. - Our one-stop provider service model—offering full-service, functional service provider, and consulting—enables you to evolve through diverse projects. - Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey. - Excelling with care means benefiting from an environment that values your natural talents, pushes boundaries with audacity, and nurtures your potential, allowing you to contribute fully to our shared mission.