UnitedHealth Group

Title: Associate Consultant - Remote Nationwide Location: Hartford United States Job Description: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Client Insights Associate Consultant provides year-round strategic consultative services with a consistent focus on the UnitedHealthcare Value Story, leveraging industry-leading analytics of health plan performance data to further support UnitedHealth Group's position as a trusted advisor and carrier of choice. Schedule Monday - Friday standard business hours (some flexibility) 8:00am - 5:00pm in the time zone candidate resides in, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities - This role is part of a dedicated strategic team that supports the Blackstone Equity Health block of business, as well as the Aon exchange customers with complex employer groups within National Accounts - The Consultant creates and presents compelling analytic insights and solution recommendations to a variety of fully insured and self-funded employer groups, most commonly through the delivery of annual Healthplan Performance Reviews. - The Consultant is part of a team within National Account Client Insights and works in coordination with sales and account management teams and other stakeholders throughout UHG including Optum and OptumRx. - The Consultant focuses on actionable insights and effective storytelling; navigation of our analytic tools and the distillation of compelling insights from health plan performance data is central to the role. - The Consultant builds an analytic business case for proposed solutions and supports the sales and account management team in presenting recommendations to our clients. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree OR equivalent experience - 2+ years in a health care experience, preferably with customer-facing experience within a sales, account management, TPA, underwriting or consulting environment - 2+ years of healthcare experience with general knowledge of healthcare quality and affordability topics and emerging industry trends - 2+ years of experience in data analytics, data science, statistics or underwriting strongly preferred - Intermediate level of proficiency with Office 365 applications, particularly Excel and PowerPoint - The ability to travel up to 25% of the time (depending on customer needs) - Must obtain a valid U.S. driver's license and access to reliable transportation Preferred Qualifications - Resides in the Eastern U.S., preferably near major metropolitan areas / airports Soft Skills: - Clear and concise written & verbal communication skills; successful virtual presentation experience a plus - Demonstrated presentation skills, preferably with a human resource and/or finance audience - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Title: Lead Software/ DevOps Engineer - Remote (EST/CST) Location: Basking Ridge NJ United States Job Description: Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You'll enjoy the flexibility to work telecommute * from anywhere within the U.S. as you take on some tough challenges. Willingness to work standard business hours in EST, CST, or MST required. Primary Responsibilities: - Collaborating with software developers, engineers, and operations teams - Monitoring sites and software to make sure they're performing properly (including on-call shifts) - Anticipating potential problems before they occur (and coming up with solutions) - Conducting post-incident reviews - Documenting your work to turn findings into repeatable actions - Hands on Developer - Mentoring and coaching junior engineers - Conduct regular system audits and capacity planning exercises to identify areas for improvement and ensure readiness for future growth - Participate in on-call rotations and respond to incidents in a timely manner, ensuring quick resolution and effective communication with stakeholders - Establish and maintain best practices for monitoring, logging, and alerting using tools like Datadog, Prometheus, and Grafana - Configure and maintain services such as load balancers, relational & NoSQL databases, and messaging systems while ensuring high availability and performance - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in CS or IT or engineering related field - 10+ years of experience in object-oriented programming language JAVA</li> - 5+ years of experience as a Lead Software Engineer, DevOps Engineer or in IT Operations - 3+ years of experience with any one public cloud platform like AWS or Azure or GCP - 2+ years of experience with container technologies like Docker and Kubernetes - 1+ years of experience with automation and scripting tools such as Python, Bash, PowerShell, and Perl Preferred Qualifications: - Excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management - Experience in problem-solving skills on complex technical issues and a proactive attitude towards identifying and addressing potential issues - Experience with public cloud platforms, hybrid cloud environments, and migration strategies - Experience with REST API design, micro services, and event driven architecture - Experience with configuration and deployment management tools such as Ansible, Terraform - Experience with configuration and maintenance of services such as load balancers, relational & NoSQL databases, and messaging systems - Experience in monitoring and alerting tools such as Datadog, Prometheus, and Grafana - Experience with incident response and post-mortem analysis - Demonstrated excellent communication and interpersonal skills, with the ability to work collaboratively with development teams, stakeholders, and management - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Title: Customer Service Representative Requisition number: 2361448 Job category: Customer Services Primary location: Dallas, TX Additional locations: Phoenix, Arizona | Hartford, Connecticut | Tampa, Florida | Minneapolis, Minnesota Overtime status: Non-exemptTravel: No Job Description: This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm Central. It may be necessary, given the business need, to work occasional overtime and weekend/holidays. We offer 5-6 weeks of paid training. The hours during training will be 7:00 am to 3:30 pm, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Handle incoming and outgoing phone calls and identify the type of assistance the customer needs - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems - Assist callers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues - Special projects, initiatives, and other job duties as assigned - Meet departmental standards for production and quality - Meet departmental standards for schedule adherence - Participate in training and self-development opportunities when appropriate - Demonstrate a cooperative, positive attitude in the workplace - Perform all other duties as deemed appropriate to provide customer service - Efficient use of call handling best practices designed to ensure accurate and consistent call responses - Launch outbound calls as appropriate - Policy/process identification and improvement - Ongoing quality improvement for Veteran and Provider interactions - Providing Excellent Customer Care to our Veterans and Providers This role is equally challenging and rewarding. You'll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED or equivalent work experience - Must be 18 years of age or older - 1+ years of experience in a related environment (i.e. call center, customer service, office etc.) using phones and computers as the primary job tools - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - If you are offered this position, you will be required to provide extensive personal information to obtain and maintain a suitability or determination of eligibility for a confidential / Secret or Top Secret security clearance as a condition of your employment. - United States Citizenship - Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 7:00pm Central. It may be necessary, given the business need, to work occasional overtime and weekend/holidays Preferred Qualifications: - Ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook - Experience working in the Healthcare Industry - Experience working in a call center environment - Experience working in a virtual setting Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Ability to work independently - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Customer Service Supervisor Location: Boston, MA, United States Job Description: Requisition number: 2356730 Job category: Customer Services Primary location: Boston, MA Additional locations: Burlington, Vermont | Providence, Rhode Island | New York, New York | Hooksett, New Hampshire | Hartford, Connecticut Overtime status: Exempt Travel: No This position is Remote in MA, CT, RI, NH, VT or NY. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Under general direction, is responsible for the overall operational success, performance and experience of a Regional Access Team(s) for Service Line (s). Guides the Regional Access team and is responsible for meeting company objectives and goals expected from this multi-faceted team and within the matrix teams of clinical practices and regional access center working in a hybrid setting. Leads implementation of new initiatives and performance improvement work. Manages both people and processes, tracking quantity and quality of agent performance and customer experience and the impact on the overall performance of the center, forecasting phone and MyChart volume to ensure adequate staffing needs; and liaising and relationship building with practice leadership teams to build and sustain a high quality, well integrated regional access team. Responsible for ensuring smooth operations of the Regional Access Teams through, coaching and mentoring Call Center supervisors and individual Patient Service Representatives (PSR) to expand their service knowledge about Reliant Medical Service Line (s) of responsibility within the region(s) in which they work resulting in a superior experience for both the patients and the practices. This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of paid training. The hours during training will be normal business hours, Monday - Friday. Orientation is onsite - Day 1 onsite and some onsite training during the first 2 weeks. Primary Responsibilities: - Determines and implements call center operational strategies, in partnership with the management, by conducting needs assessments, performance reviews, capacity planning, defining user requirements; production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews - Directly manages and mentors Call Center staff and the daily operations of the access center - prepares call center performance reports by collecting, analyzing, and summarizing data and trends and reports out on this regularly to their manager - Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; participating in system upgrades - Accomplishes call center human resource objectives recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures - Builds solid positive partnerships with site based leaders within their region of responsibility including Practice Administrators, Chiefs, Nurse and Regional Managers - Works as a team with other Access Operations Supervisors to enhance the success of the Access Programs within the Service Line (s) - May provide back-up supervisory support for other areas and/or locations within or across region(s) and service lines on an as needed basis - Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments - Plans, facilitates and leads department meetings and trainings within their region of responsibility - Partners with the manager in the development of monthly, quarterly and annual call center goals and action - Supervises large group (approximately 20+ direct and/or indirect reports) of non-clinical exempt and nonexempt staff. Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems - Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with organization-wide initiatives - Ensures compliance with regulatory agencies. Develops and maintains procedures necessary to meet regulatory requirement - Ensures that assigned area comply with established policies, quality assurance programs, safety, and infection control policies and procedures - Ensures adequate equipment and supplies for assigned area - Ensures compliance to all health and safety regulations and requirements - Enhances professional growth and development through educational programs, seminars, etc. - Performs similar or related duties as required or directed - Regular, reliable and predicable attendance is required You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED - Must be 18 years of age OR older - 5+ years of progressively responsible professional level experience in healthcare operations, patient access, or a related setting with 2+ years of progressive leadership experience within healthcare - Experience leading a team in a fast-paced, high-volume and fluid call center environment - Ability to prepare reports and analyze data to ensure resources are properly allocated, maximized efficiencies are reached and customer's experience surpass any expectations put in place - Advanced in Microsoft Office tools (Microsoft Excel, Microsoft Word, and Microsoft Outlook) - Knowledge of medical terminology - Must live within a communicable distance to a Reliant office - Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime. Telecommuting Requirements: - Reside within the state of Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont OR New York - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Proven exceptional interpersonal and customer service skills with a solid ability to openly and effectively communicate - Proven solid problem-solving and conflict resolution skills - Proven ability to motivate employees by utilizing inspirational coaching and leadership skills to cultivate a level of company and personal success *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO

Title: Behavioral Health Escalation Advocate - Remote Location: Remote, United States Job Description: Requisition number: 2357080 Job category: Medical & Clinical Operations Primary location: Maryland Heights, MO Overtime status: Exempt Travel: No Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. The Escalations Advocate is an individual contributor role responsible for an exciting variety of responsibilities in Specialty Networks of OptumHealth. We are looking for someone with strong analytical skills, who can think critically. The perfect candidate is detail oriented, yet can see the big picture, can work within and across multidisciplinary teams, build relationships and has a positive personality. We are seeking lifelong learners who stay up to date on regulations, industry trends and advancements in the field, in addition to constantly developing their personal skillset. Our team members are sought out as a valued experts by our case partners, accounts, and customers. ***The required schedule for this position is Monday-Friday, 10:30am-7:00pm CST*** You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Extensive work experience, possibly in multiple operational areas - Manage a challenging role in a fast - paced environment - Achieve timely resolution to urgent and non - urgent issues, most of our issues turn around in 48 hours - Synthesize and communicate complex information in understandable terms both verbally and written - Support issue resolution for a variety of internal and external customers - Critically analyze issues from multiple angles to determine the root cause and next steps - Analyze issues including conducting a root cause analysis by identifying potential compliance, process, or systemic breakdowns and communicate findings to management and issue resolution partners - Able communicate effectively with state agencies, regulators, external customers, clinical medical directors, and senior leadership - Utilize expertise to support issue resolution - Collaborate and coordinate across multiple teams, departments, and representatives - Recognize trends with escalated issues and identity, carry out or coordinate preventative action - Develop effective working relationships with the applicable internal and external customers - Ability to conduct quick and thorough in-depth research across many systems and platforms (Iset, Linx, Unet, Facets, etc.) - Work independently - Mentor and develop other team members - Hold others accountable for resolution activities - Review the work of others to assess accuracy with process requirements - Develop innovative approaches to issue resolution This role is challenging but rewarding. The leadership team and colleagues on the team are supportive and will assist you with clear guidance, coaching and direction on what it takes to succeed. Our team and team member are regularly recognized for their performance and the quality of our work. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Behavioral Health Clinical licensure to practice at the independent level (i.e., LPC, LCSW, LMFT, LMHC, etc.), or an RN with 2+ years of psychiatric experience - 5+ years of behavioral health care experience - 3+ years of customer service experience in the healthcare industry - Knowledge of or State and Federal regulations that govern commercial health insurance - Proficiency with computer and Windows PC applications - Proficiency with Linx, ICUE, OCM - Designated workspace and access to install secure high-speed internet via cable/DSL in home Preferred Qualifications: - Experience with or a willingness to learn behavioral health appeals/claims - Optum Care Advocacy or UM experience - Assessment and Triage experience *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Title: Billing Representative Location: United States Job Description: This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. This function is responsible for medical and ancillary product premium billing. Positions in this function interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function. Educate customers regarding the availability of receiving invoices and remitting payments through online applications. Monitor outstanding balances and take appropriate actions to ensure clients pay as billed. Manage the preparation of invoices and complete reconciliation of billing with accounts receivables. May also include quality assurance and audit of billing activities. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 6:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule. Primary Responsibilities: - Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. - Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function. - Educate customers regarding the availability of receiving invoices and remitting payments through online applications. - Monitor outstanding balances and take appropriate actions to ensure clients pay as billed. - Manage the preparation of invoices and complete reconciliation of billing with accounts receivables. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of experience in Insurance / Billing - Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications - Flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 6:00 pm EST. Preferred Qualifications: - Prior experience with EPIC Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED

Title: Clinical Care Manager, Pierce or Thurston County, WA - Remote Location: US, WA Job Description: At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. As a Clinical Care Manager working with Medicaid members, you'll wear many hats, and work in a variety of environments. You'll interact with members while incarcerated or leaving incarceration - with new medications or diagnoses. The clinical care manager's primary focus will be to provide Reentry Targeted Case Management (rTCM) services. You may also act as an intermediary between providers and members - serving in numerous roles, such as educator, evaluator, service coordinator, community resource researcher and more. The result? Fewer hospitalizations, ER visits and costly service gaps; and a less stressful, more effective health care system for us all. This position requires clinical care coordination to be provided to Medicaid members who are currently and formerly incarcerated virtually, telephonically, or (potentially) in-person. This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. If you are located in Thurston or Pierce County, WA, areas, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: - Provide a complete continuum of quality care through close communication with members via phone interaction or in-person interaction - Support members with condition education, medication reviews and connections to resources such as Home and Community Based Services (HCBS) - Assist members with the transition from a carceral facility back to the community via Health Assessment and Care Planning - Partner with care team (correctional facilities, community providers, internal staff) to complete care plans and warm handoff - Improve health and self-management of conditions - Reduce inappropriate emergency department utilization, preventable hospital readmissions, and reduction in recidivism - Provide member education on Medicaid benefits, treatment options, and comprehensive services - May participate in community events related to scope of work - Meet NCQA Population Health Management Standards - Meet state-specific contractual requirements related to the delivery of care management You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree or greater - Current, unrestricted RN license in Washington or current, licensed behavioral health clinician (LICSW, LMHC, LMHCA, LMFTA, certified or licensed agency affiliated counselor) - 2+ years of experience directly working with individuals with special healthcare needs - 2+ years clinical experience in a hospital, acute care, home health/hospice, direct care or case management - Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications - Experience with Microsoft Excel (ability to create spreadsheets, input data entry), Microsoft Word (creating and editing documents) and Microsoft Outlook (send/receive emails) - Access to high-speed internet from home - Dedicated workspace from home - Driver's License, access to reliable transportation, and the ability to travel up to 10% locally, to visit client and/or carceral sites within designated area - Reside in Thurston or Pierce County, WA, or close surrounding areas Preferred Qualifications: - Case Management experience - Certification in Case Management (CCM) - Home care / field-based case management experience - Behavioral Health experience - Carceral facility experience - Medicaid, Medicare, Managed Care experience - Experience with members with substance use disorders and members with other complex or multiple chronic conditions - Familiarity with the resources available in the local community - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $40.00 to $54.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Sr. Product Manager, Provider & Payer Network Performance - Remote Job Description: Requisition number: 2351389 Job category: Product Overtime status: Exempt Travel: Yes, 10 % of the Time Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Product Manager - Network Performance is responsible for translating healthcare network insights into actionable outcomes for payer and provider clients. This role sits within Provider Enablement and focuses on helping clients understand what matters, who should act, how to act, and the impact of those actions-moving beyond traditional reporting to true execution and outcome realization. This role partners closely with product, engineering, data, and commercial teams and plays a key role in client-facing enablement, go to market storytelling, and demonstrations. The Senior Product Manager serves as a bridge between platform capabilities and real-world client adoption and value. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Network Enablement & Product Strategy - Owns the performance strategy for network-related capabilities within the Value Connect platform - Evolves insights from passive reporting into prioritized, actionable workflows - Defines how network insights translate into decisions, actions, and measurable outcomes - Ensures network capabilities align with how payers and providers actually manage networks - Cross-Module Platform Enablement - Works across adjacent modules (contract, finance, population health, care management, etc.) to ensure insights and actions are coordinated - Helps prevent duplicated effort and conflicting signals across modules - Focuses on end-to-end impact rather than siloed analytics - Product Development & Translation - Partners with engineering and data teams to shape network-related features and workflows - Translates complex analytics into clear, usable product functionality - Balances product depth with usability and explainability for non-technical users - Commercialization & Client Engagement - Plays an active role in product commercialization and go-to-market readiness - Helps define and articulate value propositions for payer and provider clients - Supports creation of sales materials and sell sheets in partnership with product marketing - Leads or supports live product demonstrations for clients and prospects - Acts as a subject-matter expert in client-facing conversations and meetings - May participate in virtual and/or on-site client engagements as needed - Stakeholder Collaboration - Collaborates with internal stakeholders across product, data science, engineering, and commercialization teams - Communicates product intent, value, and progress clearly to senior stakeholders - Provides feedback from client interactions back into product evolution You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 10+ years in healthcare product management, development, and solution-facing product roles - 5+ years working with payer and/or provider network data, workflows, and analytics - 5+ years supporting go-to-market activities, demos, and client-facing discussions - 5+ years in product management roles supporting complex, data-driven products - Demonstrated ability to translate analytics into actionable business outcomes - Proven comfortable serving as a bridge between technical teams and commercial/client audiences - Proven leads technical product commercialization efforts, including go to market positioning, value proposition definition, client-facing demos, and sales enablement materials in partnership with product marketing - Proven clear communicator who can explain complex concepts simply and credibly *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Senior Full Stack Engineer Location: Eden Prairie United States Job Description: Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Design, develop, and own complex, scalable user interfaces using React and modern frontend technologies - Lead the implementation of UI features with a strong focus on performance, reliability, and maintainability - Build reusable, modular UI components and frontend architectures that support long‑term scalability - Integrate AI‑assisted development practices to improve code quality, development efficiency, and delivery speed - Apply AI‑based tools for code generation, refactoring, debugging, testing, and UI optimization where appropriate - Ensure high standards of code quality through clean design, unit and integration testing, documentation, and code reviews - Integrate frontend applications with backend services and APIs to deliver seamless end‑to‑end functionality - Troubleshoot, debug, and resolve complex UI issues across development, testing, and production environments - Optimize application performance, rendering behavior, and state management in large‑scale React applications - Contribute to frontend modernization initiatives, including improving UI architecture, tooling, and engineering practices - Provide onshore support during US business hours to triage and resolve UI‑related production and deployment issues Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in Computer Science, Engineering, or equivalent practical experience - 5+ years of professional experience in building full‑stack applications - 5+ years of backend development experience using Java - 3+ years of experience with React, modern frontend technologies - 3+ years of experience designing and consuming RESTful or GraphQL APIs Preferred Qualifications: - Backend development experience, Node.js, Python, or similar server‑side technologies - Strong hands‑on experience with AWS cloud services, including application deployment and troubleshooting - Proficiency in writing clean, testable, and maintainable code across frontend and backend layers - Experience using AI‑assisted development tools for coding, testing, or developer productivity - Familiarity with CI/CD pipelines, version control systems, and agile development practices - Strong debugging and problem‑solving skills, including production issue resolution - Knowledge of security best practices for web applications and cloud environments - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

Title: PC SAS Programmer - Remote Location: Minnetonka United States Job Description: Requisition number: 2360796 Job category: Technology Primary location: Minnetonka, MN Overtime status: Exempt Travel: No At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Designs, develops, and supports data and reporting solutions, including report conversions and enhancements, data investigation, and quality validation. Contributes to database and data warehousing activities as needed (e.g., SQL/SAS development, Teradata, ETL concepts, and data provisioning) while ensuring appropriate handling of sensitive healthcare data. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Develop, enhance, and automate reporting solutions and programs to meet customer reporting deliverables - Use analytics and statistical tools (e.g., SQL, SAS) to produce, validate, and reconcile reporting outputs - Elicit, document, and analyze business requirements; translate needs into clear reporting specifications and solutions - Investigate, document, and resolve data issues and inconsistencies; partner with the team to maintain strong data quality - Perform data and process analysis to troubleshoot production issues and drive timely resolution and prevention - Execute and/or support User Acceptance Testing (UAT), including test planning, execution, defect tracking, and sign-off support - Build and maintain scalable, automated data pipelines and workflows (as applicable) to enable repeatable reporting and analysis - Deliver project and development work accurately and on time, remain adaptable to changing priorities, and proactively communicate progress, risks, dependencies, and recommendations to support informed decision making - Serve as a resource to others by providing guidance, knowledge sharing, and coaching, as appropriate - Participate in team meetings and cross-functional discussions to align priorities and resolve issues - Leverage available tools and applications to streamline processes, reduce turnaround time, and improve efficiency You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree and/or 3+ years of healthcare experience - 3+ years of report production and development experience - 3+ years of experience with Base SAS / SAS Macro, SAS/SQL and PC SAS - 1+ years of experience with relational database systems (e.g., DB2, Oracle, Teradata) - User Acceptance Testing (UAT) experience - Experience gathering business requirements from end users - Excellent time/project management, problem solving, organizational, and analytical skills Preferred Qualifications: - Experience with Cloud based environments - Experience with Linux or SAS Enterprise Guide - UDW, Stratus or Galaxy Shared Data Warehouse knowledge - Ability to work autonomously with minimal guidance - Time/project management, problem solving, organizational, and analytical skills - Excellent verbal and written communication skills; able to communicate - Professional customer service skills; tact and discretion with confidential information; able to articulate guidelines and negotiate toward win/win solutions - Ability to anticipate customer needs and proactively identify solutions All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.