TDS Telecom

Role Description In the Network Specialist I - OSP Construction role, you are responsible for coordinating, planning, and supervising outside plant field construction and splicing operations in multiple locations and states. You will be expected to work closely with representatives from Network Operations, associate managers, consultants, design engineers, and construction contractors for TDS Telecom Network Services to ensure that the needs of the company are being met. Responsibilities include: - Overseeing numerous construction projects, possibly located in multiple locations and states. - Monitoring costs and job progress to ensure that construction projects are completed on time and within budget. - Working with various governmental agencies to protect the TDS OSP network from being jeopardized by proposed road improvements. - Negotiating with municipalities and other utility companies for the purchase, lease, and/or sale of inner ducts, fiber, and/or complete networks. - Providing technical support for special request projects such as major road moves or potential on-net builds. - Conducting audits of OSP projects and coaching consultants and/or contractors to ensure accuracy and consistency. - Reviewing all required reports from field personnel and contractor invoicing for accuracy. - Ensuring compliance with Sarbanes-Oxley guidelines and other departments. - Conducting pre-staking, pre-bid, and pre-construction meetings as required. - Verifying that all documentation required to complete projects successfully is complete. Qualifications - Associate degree (or higher) –OR- 2+ years professional work experience. - 3+ years experience in Voice, Data, or Video networking. - 3+ years’ experience in OSP Construction and/or Engineering (fiber or copper or coax) -OR-related Utility/Municipal Construction and/or Engineering - OR - Construction Project Management, Utility Installation Technician, General Trades experience. - Must have and maintain a valid driver’s license, reliable transportation, and insurance. Requirements - Experience with underground, aerial and/or new plant construction preferred. - Fiber optic implementation experience. - Excellent leadership, customer relations, and communications skills. - Self-directed and ability to work independently. - ESRI ArcGIS, AGOL, Spatial analysis or other GIS experience. - Proficient working in a digital environment. - Understanding of Telecommunications industry and principles. - Ability to manage multiple priorities simultaneously. - Project Management experience. - Excellent written and oral communications skills. - PC database, spreadsheet, and word processing skills. - Working knowledge of NESC construction practices and engineering standards. - Ability to work in a cooperative and courteous manner with diverse work groups. - Understanding of Fiber to The Home (FTTH) design and construction techniques. - Ability to read and understand FTTH construction prints. Benefits - Medical Coverage. - Dental Coverage. - Vision Coverage. - Life Insurance. - 401(k) Plan. - Generous Vacation & Paid Sick Leave. - Seven Paid National Holidays & One Floating Holiday. - Paid Parental Leave (6 weeks after 12 months of employment). - Adoption & Surrogacy Assistance. - Employee Assistance & Wellness Programs. - Short-Term & Long-Term Disability (for associates working 30 or more hours per week). - TDS Service Discounts (for associates working 30 or more hours per week). - Education Assistance (for associates working 30 or more hours per week). - Paid Volunteer Time (for associates working 30 or more hours per week).

Role Description In the Network Specialist II - OSP Construction role, you are responsible for coordinating, planning, and supervising outside plant field construction and splicing operations in multiple locations and states. You will be expected to work closely with representatives from Network Operations, associate managers, consultants, design engineers, and construction contractors for TDS Telecom Network Services to ensure that the needs of the company are being met. - Responsible for the implementation of fiber and HFC networks while conforming to existing TDS outside Plant (OSP) guidelines and TDS OSP standards. - Stay current with NESC codes and ensure compliance at all times. - Oversee numerous construction projects, possibly located in multiple locations and states. - Monitor costs and job progress to ensure projects are completed on time and within budget. - Work with various governmental agencies to protect the TDS OSP network from proposed road improvements. - Negotiate with municipalities and other utility companies for the purchase, lease, and/or sale of inner ducts, fiber, and/or complete networks. This position has the ability to work remotely, but the ideal candidate will reside in or be within a reasonable commuting distance of Wausau, WI. This position can be hired at a Network Specialist I - OSP Construction or Network Specialist II - OSP Construction level depending on the skills and qualifications of the candidate. Responsibilities - Coordinate OSP projects and supervise consultants responsible for coordinating outside plant field construction and splicing operations. - Provide technical support for special request projects such as major road moves or potential on-net builds. - Work with Finance to ensure proper accounting of facilities placed and interact with the legal department to mitigate risk in asset transfers. - Assist in the engineering phase of projects, creating labor, material, and overhead project cost estimates. - Conduct audits of OSP projects and coach consultants and/or contractors to ensure accuracy and compliance with standards. - Review reports from field personnel and contractor invoicing for accuracy. - Manage construction projects by reviewing quality of work, clean up resolution, and project documentation. - Ensure compliance with Sarbanes-Oxley guidelines and other departments. - Conduct pre-staking, pre-bid, and pre-construction meetings as required. - Verify that proper right-of-way, easements, and permits are obtained. - Ensure all documentation required to complete projects is complete. Qualifications - Bachelor’s degree (or higher) –OR- 4+ years professional work experience. - 4+ years experience in Voice, Data, or Video networking. - 4+ years’ experience in OSP Construction and/or Engineering (fiber or copper or coax) -OR- related Utility/Municipal Construction and/or Engineering -OR- Construction Project Management experience. - Must have and maintain a valid driver’s license, reliable transportation, and insurance. - Experience with underground, aerial and/or new plant construction preferred. - Fiber optic implementation experience. - Excellent leadership, customer relations, and communication skills. - Self-directed and ability to work independently. - ESRI ArcGIS, AGOL, Spatial analysis or other GIS experience. - Proficient working in a digital environment. - Understanding of Telecommunications industry and principles. - Ability to manage multiple priorities simultaneously. - Project Management experience. - Excellent written and oral communication skills. - PC database, spreadsheet, and word processing skills. - Working knowledge of NESC construction practices and engineering standards. - Ability to work cooperatively and courteously with diverse work groups. - Understanding of Fiber to The Home (FTTH) design and construction techniques. - Ability to read and understand FTTH construction prints. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description As the Director - Sales, Service, & Retention, you will provide strategic leadership for sales, customer growth, retention, and revenue performance by developing and executing enterprise sales strategies that drive growth, operational effectiveness, and positive customer and employee outcomes. The Director oversees enterprise initiatives focused on customer acquisition, retention, and revenue growth, monitors performance outcomes to ensure alignment with strategic objectives and continuous improvement, and directs key operational functions including sales, customer support, and revenue recovery operations. Additionally, this role leads and develops a high-performing organization through talent management, performance leadership, and a culture of accountability and engagement, while partnering cross-functionally to improve business performance and efficiency. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Lead the strategy and implementation of all consumer call center sales and service level activities to achieve sales and revenue targets including sales, service, retention, collections, and sales. - Work closely with cross-functional teams to develop and maintain competitive compensation plans. - Allocate budgeted monthly targets for all contact center sales teams and provide operational direction to teams related to meeting key performance metrics aligned with company goals for revenue and customer churn. - Lead operations strategy for new markets including designing new sales flows, retention flows, retention management, and operational efficiency. - Lead cross-functional team comprised of Sales leaders, Marketing, and Product Management teams to formalize and implement/execute strategy for attaining sales, revenue, and churn targets. - Coordinate to resolve marketing/product issues that may arise that impact operational activities. Qualifications - Bachelor’s degree (or higher) -OR- 4+ years professional work experience. - 8+ years of experience in sales, customer service, or telecommunications. - 5+ years of supervisory or leadership experience. - Competitive telecommunications industry experience. - Strong strategic planning experience in building and leading customer sales and service organizations responsible for driving customer acquisition and retention. - Ability to plan and execute sales strategies that will produce exponential revenue growth and sales results. - Ability to build, guide, and analyze sales operations for success, profitability, and customer loyalty and satisfaction of service provided. - Previous executive management and supervisory experience. - Excellent oral and written communication skills, including presentation skills. - Excellent organizational skills, follow-through, and attention to detail. - Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations, and proposed changes and the ability to apply them consistently. - Excellent teamwork skills and ability to work with employees at all levels. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.

Role Description As a NOC Technician II, you may be assigned to support various functions within the Network Operations Support area. In this role, you will be responsible for shift operations within the Network Operations Center (NOC), which provides 24/7/365 network management services across voice, video, and data networks for TDS TELECOM and other organizations as needed. - Monitor, acknowledge, troubleshoot, document, and resolve network-related trouble tickets. - Coordinate the dispatch of field personnel or escalate to Level 2 support resources when additional assistance is required. - Provide support by troubleshooting network alerts, collaborating with carriers, and working closely with Field Service Technicians to resolve issues. - Deliver first-level support to Advanced Technical Support teams and Field Services in a professional, quality-focused manner. This position follows a fixed shift schedule with an approximately 1-month training period, working Monday through Friday from 3:00 PM to 11:30 PM CT. After training, you will transition to your permanent schedule on the NMO 2nd shift, working 3:00 PM to 11:30 PM CT, Friday through Tuesday, with Wednesday and Thursday off. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Troubleshoots, analyses, resolves, and escalates network troubles. - Manages ticket/trouble progression to resolution for Field Services, Advanced Technical Support, and Carriers. - Provides troubleshooting assistance with Advanced Technical Support. - Familiarity with all switching platforms. - 2 years Voice/Data troubleshooting or TDM switching experience. - Provides technical training to peers. - Assists and supports Customer Contact Centers, Field Services, Marketing, and Sales departments. - Participates in quality improvement activities. - Trains to keep abreast of current and future network equipment and company processes. - Acts as first level escalation for trouble resolution. - Performs escalations to TDS management and partner companies for trouble tickets that have missed service level targets. - Other projects as directed by immediate supervisor. - Keeps current with changes in the telephone industry and ongoing initiatives in other functional units. Qualifications - Associates Degree (or higher) -OR- 2+ years of professional work experience -OR- current military service, or prior military service with honorable discharge. - 3+ years of computer applications experience with a strong proficiency in MS Office applications. - 2+ years of VOIP troubleshooting experience and/or 2 years TDM switch experience. - Must follow the TDS attendance guidelines in order to meet TDS's business needs. - 2+ years of telecommunications or customer service experience in a trouble resolution environment is preferred. - DS Repair experience or NOC experience is a plus. - A+, Net+, or CCNA certifications are a plus. - Ability to work mandatory overtime during peak periods of the year. - Thorough understanding of the Residential/Business order process. - Willingness to work and make decisions in a rapidly changing and uncertain environment. - Training in Data, Voice, or Video Network Technologies is a plus. - Good technical and analytical skills are necessary. - Strong verbal and written communications skills. - Good client and vendor relations skills and interpersonal skills. - A professional attitude and courteous manner towards clients, partners, and staff. - Ability to adapt quickly to change and prioritize work activities in response to changes, challenges, or demands. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description In the Order Management - Coordinator position, you will be responsible for accurately interpreting, processing, and managing Commercial service orders from initial receipt through completion. Your responsibilities include: - Reviewing order forms and verifying required documentation. - Entering order details into order management systems while ensuring compliance with product, provisioning, and billing requirements. - Creating and maintaining orders in Cobra, MetaSolv, and other front-end systems for product additions, changes, and disconnects. - Applying knowledge of telecommunications products and services, including DS0, DS1, DS3 signaling, DSL, ISDN, PRI, BRI, and PON provisioning. - Assigning and managing MetaSolv provisioning plans and tasks. - Coordinating order delivery across multiple departments and tracking orders through completion. - Proactively resolving issues that could impact service delivery. - Communicating effectively with internal teams and customers to ensure timely resolutions and a positive customer experience. - Working occasional evenings or weekends to support order management commitments and service-level objectives. The regular schedule for this position is Monday through Friday, 10:00 a.m. to 6:30 p.m. CT, with a 30-minute lunch break. Training hours will vary and will be communicated prior to the start of training. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Qualifications - Associates degree (or higher) -OR- 2+ years professional work experience. - 3+ years telephony experience and/or customer service and/or data entry. - 1+ years’ experience using a PC with various software packages. - 6+ months experience working with detailed data. - Experience working in a team environment. - Must be able to type at least 45 WPM. - Ability to manage multiple tasks and prioritize well. - Quality is critical; detail orientation is key. - Ability to work well with a variety of different people throughout the TDS team. - Familiarity with industry practices involving loop ordering and number portability. - Excellent organizational skills to monitor and prioritize multiple activities at once. - Willingness to work and make decisions in a rapidly changing and uncertain environment. - Effective skills in process development and continuous process improvement. - Must have a genuine desire for customer satisfaction. - Knowledge of advanced telecommunication products and provisioning practices. - Working knowledge of COBRA, MARTENS, SABRE, DESI, RNW, MetaSolv, NPAC, SAG, Verigate, IMA, SMS800, INAT, RMS, and Crystal Enterprise. Requirements - Regular attendance and promptness for work are essential functions of this position. - Responsible for accurate and timely order generation. - Manage multiple orders, tasks, and follow-up work that is time-sensitive. - Work closely with Sales and Customer Service to understand customer needs. - Process orders into SMS800 and Carrier systems for toll-free service ordering and activation. - Troubleshoot service problems with 800 services. - Keep up to date on new product offerings and process changes. Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Program Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.

Role Description The Specialist - Outside Plant Analyst I - GIS will provide project support for outside plant engineering (OSPE). This position will work closely with a team of outside plant engineers to ensure that outside plant engineering deliverables created in GIS are completed accurately, on time, in scope, and on budget. This may include monitoring and management of project scope, budget, & timeline. This position will routinely perform project-based GIS outside plant records updates. This position is expected to work a standard Monday through Friday, 40-hour schedule. Availability during core business hours of 9:00 a.m. to 3:00 p.m. EST is required. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. - Provides support to engineering personnel by utilizing GIS software to create outside plant engineering project deliverables - Examine project documentation and update outside plant records in GIS - Communicate outside plant engineering project status updates, timelines, and dependencies across multiple teams Qualifications - Bachelors degree (or higher) -OR- 4+ years professional work experience. - 4+ years of utility construction - AND/OR - engineering experience. - 2+ years of experience with one or more of the following: GIS, ESRI, ArcPro, Arc Desktop, AGOL, 3GIS, etc. - Degree or certificate in GIS or related discipline preferred - Ability to manage multiple priorities simultaneously - Excellent written and oral communications skills - Computer skills, including GIS, ESRI, ArcPro, Arc Desktop, AGOL, 3GIS, Python, Microsoft Office Suite, and the ability to learn new tools (i.e.: Clarity, PCE, Ariba, etc.) as they are deployed. - Organized, self-motivated, detail oriented, analytical, and able to work with minimal supervision. - Ariba experience/knowledge - Project Management experience/exposure - 2+ years of telecommunications experience Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.

Role Description At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Senior Sales & Technical Operations Specialist plays a key role in enhancing the productivity and effectiveness of the sales and support organization through the use of technology, data insights, and process improvement. This role is primarily responsible for supporting the development and execution of TDS’s strategic and tactical initiatives focused on acquiring, retaining, implementing, growing, and billing profitable customers. This position leverages CRM systems, data analysis, and workflow optimization to drive business outcomes. Responsibilities include: - Managing and interpreting data across multiple systems. - Ensuring data accuracy through validation and augmentation. - Supporting system integrations. - Delivering actionable insights through analytics. The role is heavily focused on enabling the Commercial Sales and Support organization through CRM enhancements and broader business transformation initiatives. Working in close partnership with the Manager of Sales & Technical Operations, this individual will collaborate cross-functionally with Sales, Support, Marketing, and IT teams to: - Identify business challenges. - Define requirements. - Design and implement effective solutions. Additionally, this role will support project execution by gathering, organizing, and analyzing data and related artifacts needed to inform decision-making and ensure successful delivery of initiatives. Shift: This position will work Monday - Friday, 8am - 5pm in any time zone. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Implement and support strategies for ongoing sales and support technology, tools, and systems that enhance the productivity and effectiveness of the commercial sales and support teams and channel partners. - Initiate and sponsor projects involving changes, upgrades, or testing of sales tools. - Translate user requests and create, maintain deliverables associated with Project Definition, Analysis, Design, Testing, and Rollout. - Support the Manager – Sales Technical Operations with efforts to partner with IT to address system requirements and implementation needs. - Develop reporting and analyze trends and results to provide strategic direction to the commercial sales and support leaders to drive productivity and sales revenue. - Define process, reporting, and/or formulas to support daily management to the sales equation. - Work with Commercial COAST to create training documentation, plans, and champions execution of such training. - Develop, implement, and manage training curriculum and programs regarding sales technology, system adherence, and processes. - Develop and implement strategy for ongoing data management, integrity, validation, and augmentation in the sales force automation tools. - Support all IT and corporate initiatives that will be implemented into the sales environment at the local level. - Support and lead the testing initiatives for ongoing CRM updates and changes. Qualifications - Bachelor's degree (or higher) -OR- 4+ years professional work experience. - 2+ years’ experience working in sales or marketing operations, business system support role, or Information Technology and/or Business Analysis/Process experience. - 2+ years business analytics or CRM / Sales force automation experience or database application/systems management. Requirements - Demonstrated experience working closely with Sales Operations, Product Marketing, Sales, Finance, and IT in data analysis and reporting functions. - Strong team player with ability to develop effective working relationships across organization: marketing, sales, sales operations, and IT. - Good understanding of contact center and/or sales organization processes, procedures, and the reasons behind them. - Ability to communicate technical information to a non-technical audience and vice versa. - Strong analytical, organization, and decision-making skills. - Time Management skills. - Strong understanding of business office applications. - Strong problem-solving skills and ability to work independently. - Ability to work through ambiguity and multitudes of decisions to complete work and accomplish goals. - Excellent oral and written communications skills, including presentation skills. - Understands the database configuration, rules, tables, fields, and structure, and the reasoning behind configurations. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description The Manager - Circuit Expense & Analytics Management provides leadership and oversight for the Telecom Circuit Expense Management function, governing approximately $18M in annual operating expenses. Responsibilities include end‑to‑end telecom expense governance including invoice auditing, cost allocation, approval, account management, and variance tracking. This position serves as a key technical expert, managing the ordering, provisioning, and billing of network circuits, with required expertise in Internet Protocol (IP) and Time Division Multiplexing (TDM) technologies, circuit hierarchy, and interconnections. The role partners extensively with cross‑functional teams and leadership, proactively resolving complex issues impacting telecom expenses, driving cost optimization, and supporting margin improvement. This is a seasoned professional role with demonstrated leadership and accountability for results. This position has the ability to work remotely in any of the 40+ states in which TDS Telecom operates. Responsibilities - Financial Oversight, Billing, and Budget Accuracy - Oversee end‑to‑end financial management for all IP and TDM circuits and interconnections, including invoice processing, billing validation, forecasting, and budget accuracy across all billing systems and processes. - Establish and govern standards for circuit installations and disconnects to ensure systemic billing accuracy and forecast integrity. - Cost Analysis, Forecasting, and Variance Management - Independently analyze cost and usage trends, identify anomalies, and lead root‑cause resolution to reduce costs and improve forecast accuracy. - Drive consistency in forecasting methodologies, variance reporting, and analytics across Network, FP&A, Planning, Provisioning, and Accounting. - Audit, Controls, and Governance - Design, execute, and continuously improve audit strategies and control frameworks to ensure budget accuracy, governance rigor, and SOX compliance. - Define and enforce policies and processes that strengthen financial integrity and operational accountability. - Process Improvement and Financial Frameworks - Serve as a change catalyst by proactively improving processes, tools, reporting cadences, and financial management frameworks to support scalable and efficient operations. - Evaluate, recommend, and support implementation of network cost management tools, including business case development and requirements definition. - Leadership, Influence, and Strategic Guidance - Provide team and cross‑functional leadership by mentoring analysts, influencing stakeholder outcomes, and aligning partners toward shared results. - Deliver strategic financial insights and actionable recommendations to senior leaders by translating complex data into clear business guidance. Qualifications - Bachelor's degree in Telecommunications/Accounting/Finance or equivalent practical experience is required. - 7+ years of telecommunications experience in Carrier Cost / Expense Management and analysis. - 3+ years of leadership experience. - Demonstrated ability to use analytics tools to analyze complex data and guide effective expense management, analysis, and problem resolution. - Knowledge of accounts payable processes and GAAP requirements is required. - Proficiency in Microsoft Excel, Word, and Outlook, with experience using database applications (e.g., Access). - Strong understanding of voice and data networks, including circuit hierarchy and telecom billing relationships. - Applies broad functional expertise to support company objectives and serves as a subject matter expert on cross‑functional teams. - Experience with telecom billing governance, including accruals, dispute management, and applicable accounting rules. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description The Coordinator - Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Drop Coordination: - Handle drop EWOs (Engineering Work Orders): - Generate EWOs. - Promptly handle Open, Incomplete, or Rejected orders. - Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria. - Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system. - Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems. - Select provisioning plans, generate tasks for other departments within TDS, and problem solve and troubleshoot with other departments within TDS. - Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise. - Navigate internal systems and interpret data to diagnose and provide direction. - Manage additional work queues as required. - Provide support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc. - Partner Coordination: - Work cross functionally with all TDS teams to ensure continual enablement of addresses. - Ensure customer needs are met and errors are being resolved promptly. - Work with third party vendors to monitor task statuses and ensure open tasks are progressing. - Provide information and direction to Field Services and other departments. - Record and Inventory Management: - Manage inventory levels for materials used by Field Services and contractors. - Report drop order statuses to Field Services inventory management teams. - Partner with Field Services to review and improve shared drop processes. - Manage inventory levels for materials used by Field Services. Coordinate materials product reviews. - Review drop contractor invoicing. Escalate over-budget invoices to supervisor for review. Prepare for Sr Manager approval. Qualifications - Associates degree (or higher) -OR- 2+ years professional work experience. - 6+ months’ administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge; OR 6+ months' telecommunications field/engineering experience. - Understanding of telecommunications industry, products and services. - Ability to manage multiple projects simultaneously and take on increasing responsibilities. - Ability to effectively keep other departments informed of developments affecting their functions. - Ability to adapt to rapid changes. - Problem solving skills (e.g., customer complaints, troubleshooting). Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)

Role Description The Senior Administrator-Media Buyer is responsible for executing paid media campaigns across traditional and emerging channels, including TV, radio, print, outdoor, streaming, and transit. The position supports media strategy through market research, media buying execution, campaign delivery oversight, and financial reconciliation. Success in this role requires strong collaboration, attention to detail, and a working knowledge of media research, buying, and implementation. Responsibilities - Campaign Management and Media Buying: - Foster effective working relationships with media vendors and internal partners. - Execute approved media buys across traditional and non-traditional channels. - Serve as the primary liaison for media vendor coordination and contract implementation. - Maintain accurate media summaries and campaign documentation. - Manage campaign timelines, deliverables, and trafficking requirements. - Oversee vendor performance to ensure full delivery of ordered buys and negotiate make goods as needed. - Project and Operational Support for Media Strategy: - Manage project handoffs across internal and external partners. - Support tactical execution with Accounts Payable, Purchasing, and other cross-functional teams. - Ensure alignment between strategy, execution, and operations processes. - Media Research: - Research media opportunities in new and existing markets. - Evaluate media tactics for reach, efficiency, investment, and goal alignment. - Gather market insights related to competitive activity, risks, and opportunities. - Review new media opportunities for strategic alignment with marketing goals. - Invoice Support – Media Strategy: - Strong understanding of media invoicing and processing. - Manage complex vendor invoice disputes. - Ensure financial accuracy and compliance across media investments. Qualifications - Bachelors degree (or higher) -OR- 4+ years professional work experience. - 3+ years’ experience in Marketing, Media, Communications, PR or other related field. - 2+ years’ experience buying traditional media (TV, radio, print, outdoor, digital, transit). - Strong understanding of media projects, ad specifications and vendor requirements. - Outstanding interpersonal, written and oral communications skills. - Excellent problem solving and creative thinking capabilities. - Ability to flexibly manage complex processes in a fast-paced environment. - Detail oriented and organized with ability to manage expectations and deadlines. - Confidence in fostering internal and external relationships. - Topline understanding of Supply Chain and Accounts Payable. Benefits - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs - Short-Term & Long-Term Disability (for associates working 30 or more hours per week) - TDS Service Discounts (for associates working 30 or more hours per week) - Education Assistance (for associates working 30 or more hours per week) - Paid Volunteer Time (for associates working 30 or more hours per week)