Connecting People and Technology
Consumer Order Management Specialist
Location
United States
Posted
1 day ago
Salary
$19 - $29 / hour
Seniority
Senior
Job Description
Consumer Order Management Specialist
TDS Telecommunications LLC
• Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. • Manage order corrections and updates requests via multiple workqueues throughout order life cycle. • Make outgoing calls as necessary for order coordination or to communicate proactively with customers. • Keep up to date on all systems, procedures, products and services involved in consumer wireline order process. • Participate on special projects as assigned by MSCO CCO Leadership
Job Requirements
- Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
- 3+ years customer service
- 3+ years data entry experience
- Working with Consumer products & services.
- Excellent interpersonal communication skills (i.e., verbal, written, listening)
- High level of accuracy and attention to detail.
- Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
- Time management skills
- Ability to adapt to rapid changes
- Proactive problem-solving skills (i.e. customer complaints, order issues)
- Manages multiple tasks & prioritizes well
- Working knowledge of Contact Center Applications
- Working knowledge of Microsoft Suite of products
- Ability to type 45 words per minute
- Experience in working in Team Environment
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Life Insurance
- 401(k) Plan
- Generous Vacation & Paid Sick Leave
- Seven Paid National Holidays & One Floating Holiday
- Paid Parental Leave (6 weeks after 12 months of employment)
- Adoption & Surrogacy Assistance
- Employee Assistance & Wellness Programs
- Short-Term & Long-Term Disability
- TDS Service Discounts
- Education Assistance
- Paid Volunteer Time
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