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At ARSIEM, we are committed to serving our employees, clients, and our Nation by driving advances in Cybersecurity
• Assist with troubleshooting M365 incident and task tickets, including Priority 1 through Priority 4 issues. • Provide technical support and troubleshooting assistance for Copilot, Power BI, Power Apps, Power Automate, SharePoint Online, OneDrive for Business, Teams, Exchange Online, and related services. • Monitor M365 services, OneDrive features, Dataverse environments, end-user data retention requirements, resource utilization, and platform performance. • Support configuration, maintenance, and troubleshooting of tenant and backup solutions for OneDrive. • Assist with developing and maintaining PowerShell scripts to support OneDrive, SharePoint, M365 administration, and operational needs. • Assist with SharePoint Online administration and support. • Create and maintain reference materials, FAQs, knowledge articles, iTrain content, and user support documentation. • Assist with Proofs of Concept, pilot testing, service validation, and technical documentation. • Support action-item tracking, risk reporting, mitigation updates, escalations, accomplishments, and closures. • Contribute to bi-weekly status updates and monthly consolidated reporting.
Leading the Industry in Animal Model Solutions.
• Audit weekly transportation invoices for accuracy and adherence to contracted pricing. • Review billed transportation routes against weekly manifests to verify order counts and Transportation Temperature Containers (TTCs) associated with each route. • Confirm that route charges align with approved contract rates and pricing agreements. • Identify billing discrepancies and collaborate with internal stakeholders to resolve issues. • Maintain accurate audit records and supporting documentation. • Create and manage Excel-based tracking tools, reports, and reconciliation spreadsheets. • Analyze invoice and route data to support accurate financial and operational reporting.
Airbnb is a community based on connection and belonging.
Role Description The qualified candidate will have broad experience with audit and consulting activities at a technology intensive organization, ideally at a multinational company. Key qualifications for this role is an ability to deliver results and partner with senior levels within the organization in an ever changing, fast-paced environment and drive results. - Plan and execute multiple audit and advisory activities from planning and scoping through report delivery. - Partner with business teams to stay up-to-date on new product pipelines and initiatives and provide guidance on risks and controls. - Manage third party co-source/consultant resources to ensure cohesive and collaborative execution of audits and advisory projects. - Support the dynamic audit identification process and assist in developing and executing the audit plan. - Build, develop, and maintain strong business relationships with business and technology partners, acting as a trusted advisor to collaborate and help solve complex problems. - Partner closely with other AirControl disciplines, including Enterprise Risk, Global Compliance Services, Data & Analytics and SOX to maintain departmental alignment. - Continuously improve the company’s ability to mitigate risks and develop recommendations on how to integrate controls as part of daily operations. - Work on other ad hoc and investigation projects, as required. Qualifications - 10+ years of relevant audit, accounting, consulting or relevant experience; 4+ years of managerial or project management experience. - Previous internal audit experience is a must. - Ability to work on multiple projects simultaneously, demonstrating good time management and the ability to prioritize tasks and work autonomously in a fast-paced ever-changing environment. - Exceptional ability to effectively collaborate with and partner with key stakeholders globally and cross-functionally. - Proactive and creative problem solver. - Strong organizational skills with the ability to define and execute projects. - Ability to communicate clearly and persuasively through both written and verbal formats up to the executive level (e.g. Chief Financial Officer, VP of Finance, etc.). - Must be passionate about Airbnb. Requirements - Professional services experience providing risk, internal audit, or external audit services or working in a co-sourced environment is a plus. - Experience with technology intensive companies or platform marketplaces is a plus. - Knowledge of Payments industry regulations and experience with payments compliance frameworks and programs are a plus. Location This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. Benefits - Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. - The base pay range is subject to change and may be modified in the future. - This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $156,000 — $195,000 USD
• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support. • Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices. • Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines. • Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures. • Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records. • Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records). • Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles.
• Promote client loyalty through excellent customer service and assistance with clinical research study activities • Work within a team on pooled work to meet service objectives and team goals • Identify and service the needs of customers through building rapport and resolving routine service questions • Answers and addresses inquiries from Advarra clients via Zendesk and incoming phone calls in a courteous, timely and professional manner: Identifies customer issue or question, providing accurate and timely resolution • Empathizes with the customer establishing expectations for resolution to his/her inquiry • Works with key members within department and across the company in providing customer focused resolution • Follows up with customers within established expectations and timeline • Performs data entry and administrative tasks to process time-sensitive documents requiring high accuracy, completeness, and adherence to strict guidelines • Processes CIRBI Gatekeeper assignments and Account Profile assignments in an accurate and timely manner following company guidelines • Handle varying tasks on a routine basis while ensuring high company and industry standards • Executes procedures in compliance with internal quality standards and external regulations • Handles changing priorities with flexibility and adaptability • Works collaboratively with other team members and others across departments to meet project and work deadlines • Additional duties as assigned by department management as required by the needs of the company
Some people connect businesses to people. Others connect people to people. We do both. #AllTogether
Role Description The Customer Support Specialist’s primary responsibility is to help our customers successfully use Higher Logic’s software solutions. This role provides outstanding technical support and customer service through multiple support channels (phone, case, chat, etc.) to customers ranging from small businesses to large enterprises. As a customer-facing role, the Customer Support Specialist must possess strong service and communication skills and is an expert troubleshooter with a passion for helping customers. This position will assist Australia-based customers. The work hours will be between 11AM-7:30PM PT (2PM-10:30PM ET). - Resolve customer technical issues effectively and efficiently through multiple support channels. - Communicate with customers professionally and consistently on issue status and resolution. - Document customer interactions using our support ticketing system to capture issue type, status, relevant customer notes, and resolution. - Continually develop and hone customer service & troubleshooting skills and Higher Logic product knowledge. - Build and foster positive working relationships across the team and company. - As required and as per internal SLAs, escalate customer tickets to other teams needed to resolve customer issues (within CX, Product, Engineering, Sales, and Finance). - As needed, coordinate phone calls or virtual sessions with customers to troubleshoot effectively. - Meet or exceed performance metrics around productivity, quality of work, and overall customer experience as agreed upon with manager. - Conduct all business in accordance with Higher Logic policies and procedures. - All other duties as assigned. Qualifications - Basic understanding of or a willingness to learn Higher Logic’s Product Suite. - Critical thinking and troubleshooting skills. - Excellent verbal and written communication skills. - Exceptional customer service skills. - Effective prioritization and triaging skills to manage multiple customer inquiries. - Basic understanding or willingness to learn HTML & CSS. - Basic knowledge or a willingness to learn standard web technologies, browsers, and web applications. Requirements - Typically requires a minimum of 2 years of technical customer service experience, preferably in a SaaS environment. - Typical range for the role overall is 0-5 years. - Technical background or expertise either through experience, self-led learning, or certifications/degrees. - Retail, hospitality, or restaurant experience providing customer service. - Experience working in a customer service or contact center environment. - Experience with CRM (Zendesk or Salesforce), Jira/Confluence. Company Description To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind. Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions.
Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC, startup—with a se
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As a Team Lead on the Premium Audit Outreach team, you'll lead a team of auditors and outreach specialists responsible for audit documentation and processing, insured and agent communication, and first and second-tier case resolution. Your role is front-line execution: you set the daily rhythm for your team, coach individuals against quality standards established by the department, and serve as the first escalation point when cases get complex. This role reports to the Premium Audit Director within the broader Premium Audit leadership structure. How You’ll Do ItTeam Leadership and Daily Operations - Manage daily workload distribution and prioritization across audit processing, outreach, and inbound and outbound call workflows. - Monitor team production and quality performance against established scorecard targets, coach team to action based on insights, and escalate emerging risks in a timely manner. - Conduct regular 1:1s with each team member, delivering specific and timely feedback grounded in quality data, production metrics, and skill development. - Document individual performance, provide recognition for progress, and deliver structured feedback for improvement. - Identify team knowledge gaps and connect team members to the training and resources needed to address them. - Maintain production and quality scorecards for your team. Customer and Cross-functional Coordination - Serve as the primary escalation point for complex insured and agent inquiries; resolve inquiries within scope and route those requiring higher-level review with complete case context. - Identify and communicate insured and agent pain points internally to inform improvements to audit processes, products, and the customer experience. - Manage handoffs between the outreach team and audit review, billing, and customer service teams, ensuring complete case context accompanies each transfer. - Contribute to cross-functional projects and departmental initiatives as a subject matter resource, representing the outreach team's operational perspective and supporting team-level implementation of project outcomes. - Participate actively in process improvement discussions, contributing ground-level operational observations to support initiatives led by management. Quality, Process, and Continuous Improvement - Review audit documentation and outreach interactions for accuracy, tone, and adherence to established SOPs. - Train team members on Pie's audit and insurance operations platforms; create and maintain SOPs related to system functions and workflow standards as processes evolve. - Recognize patterns in errors or escalations; bring observed trends and proposed solutions to your manager to support process improvement. - Partner with the quality function to translate interaction monitoring data into specific, actionable coaching for individual team members. - Contribute to operational improvement initiatives led by management; support implementation of process and technology changes at the team level, including testing and adoption of new tools prior to broader rollout. - Identify workflow inefficiencies and surface specific, actionable observations to your manager. The Right Stuff - High School diploma or GED required. Bachelor degree is preferred. - Minimum of 3 years of experience in premium audit is required. - Minimum of 4 years commercial insurance experience is required. - Minimum of 1 year experience working in a leadership role or demonstrated leadership experience is required. - Knowledge of state/bureau specific premium audit rules. Ability to interpret/communicate rules accurately and to cross functional stakeholders. Utilize existing contacts and develop relationships within the industry to assist in progressing Pie's Premium Audit Team. - Intermediate communication (written and verbal) skills, to deliver more complex information effectively. - Developed problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction. - Intermediate awareness of your own tasks, and how it impacts the team and deliverables - Intermediate leadership skills and some general experience leading work groups or task forces in specific projects. - Detail oriented: Ability to pay close attention to small particulars when working on a task or project. Complete work as flawlessly as possible before moving to the next task. Projects and tasks are high-quality work with little to no errors. Able to review work of others and find errors, inconsistencies and/or trends. - Strong time management skills: skilled in the process of organizing and planning how to divide time between specific activities. Able to prioritize work to meet deadlines and communicate priority of work to others. - Well organized: Use resources efficiently and effectively. Ability to manage time, energy and workspace well and accomplish all assigned tasks successfully. - G-Suite Tools, Collaboration tools (Slack is preferred), Salesforce, Looker, and Insurity is preferred. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $75,000—$95,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE
We help mission-focused heroes solve the world’s biggest software challenges.
• Serve as the primary point of contact for Tier 1 end-user support across the platform environment, triaging issues and resolving or escalating as appropriate • Handle user permissions and access requests for mission applications • Troubleshoot device usage issues and general application access problems • Triage development team tickets for broken pipelines, dashboard questions, and log investigation, routing to the correct team • Manage day-to-day ticket flow using JIRA Service Management and participate in the on-call rotation • Develop and maintain internal documentation, runbooks, playbooks, and triage procedures to formalize Tier 1 processes • Contribute to platform homepage and user-facing documentation, including support contact information and links to guides • Define and maintain clear Tier 1 scope boundaries and escalation criteria in coordination with Tier 2 engineering teams • Pair with senior engineers during lower-volume periods to build technical depth in Kubernetes, AWS, CI/CD pipelines, and SRE practices with the platform. • Support documentation efforts for platform User and Admin guides
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Role Description This role provides essential frontline technical support to end users for all areas of the business. Provides level-one support to remove obstacles keeping business users from performing work normally. Performs basic troubleshooting and gathering information to resolve or escalate issues to the appropriate team as needed. Principal Duties and Responsibilities - Receives and handles colleague requests for support or fulfillment through inbound interactions such as calls, chat, service tickets, etc., following agreed procedures. - Responds to requests for support by providing information to enable incident resolution and promptly allocates unresolved calls/tickets as appropriate. - Maintains records and advises relevant persons of actions taken. - Under direct supervision, manages daily support incidents in line with documented guidelines and procedures. - Attends team operational meetings and training to remain current with system and process changes as they occur. - Utilizing system knowledge documentation and following agreed procedures, provides instruction and best practice to users on systems, products, and services. - Organizes and presents sound information and advice on issues such as licensing of software, and legal obligations such as compliance with the Data Protection Act. - Ensures that all requests from users for assistance are handled promptly and effectively such that agreed service levels are met. - Is proactive to ensure that users receive appropriate personal advice and guidance, and make effective use of the facilities available to them. - Responsible for following all ITGC/security policies as they relate to accessing and providing access to systems and applications. - Provides knowledge to colleagues to ensure said access is used in a compliant and secure manner. Qualifications - This is an entry-level position; 0-3 years of experience required. - Working in a Service Desk providing support to a complex customer base. - Diagnosing and resolving complex IT-related support requests (hardware, software, and applications). Required Leadership Traits and Characteristics - Has good interpersonal skills. - Is well-organized and practical. - Pays careful, close attention to detail. - Has an understanding of installing many of the items of hardware and/or software to be found in own organization. - Teamwork - Working cooperatively (rather than competitively) with others to achieve a common goal. - Is thoroughly familiar with the concepts and practices required to implement effective IT solutions. - Is competent in problem-solving within the context of controlling information and communications technology assets. - Has a wide knowledge and understanding of Information Systems concepts and practice. - Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out. - Familiarity with relevant methodologies, tools, and techniques. - Ability to quickly learn the objectives, structures, operations, and policies of a new business area. - Ability to engage both IT and business partners to determine their explicit/implicit requirements. - Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. - Intellectual curiosity and business acumen. - Customer focus - Understanding the needs of the internal or external customer. Formal Education, Qualifications or Training - High School degree OR equivalent professional certification OR equivalent work experience. Benefits - Benefits start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth. - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description Reporting to the Sr Manager IT Support, this position has the primary responsibility of ensuring the Support Desk team is focused on the appropriate priorities to deliver excellent technical support to the business. Additionally, this position facilitates communications in escalation situations, performs quality assurance activities and assists Sr. Manager with analysis of ticket data. - Responsible for ensuring Support Desk team members are focused on the prioritized activities (inbound, priority or aging incidents) throughout the business day to ensure the highest level of support to the business. - Provide coaching and feedback to Support Desk members. - Review tickets for accuracy, concise details and overall quality. - Provide input to Sr Manager regarding Support Analyst troubleshooting and ticket quality allowing for a more thorough development of the associate by the Sr Manager. - Manage communications related to escalations (P1 or issues with extended resolution times) ensuring clear updates on status and next steps are being provided on a timely basis. Engage Sr Manager on escalations that may require their involvement. - Verify thoroughness of troubleshooting prior to ticket escalation to Level 3 IT or the scheduling of a 3rd party service provider. - Engage Level 3 IT teams about aging open issues in their queues on behalf of the client. - Participate with project teams to develop support knowledge in the IT Support Desk regarding new/emerging technology being deployed within the business. - Assist Sr Manager IT Support with analysis of tickets to identify root causes of trends or areas of support that can be better supported by Support Desk team. - Publish daily report regarding Support Desk KPI’s. - Validate accuracy of shop invoices for hardware and service tech visits by 3rd party service providers. - Other duties as assigned. Qualifications - Customer service - Servicenow - Help desk - Ticket management - Ticket queue - POS - Technical support - Service desk Requirements - Intermediate Level - Contract to Hire position based out of Chicago, IL Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jun 27, 2026.
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Cloud, MacOS, Azure, Python, AWS, Kubernetes
