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Pie Insurance

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Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

50 open rolesTeam 350Since 2017Latest: Jul 9, 2026, 10:29 PM UTCCompany Site
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50 Jobs

Pie Insurance logo

Senior HRIS Analyst

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Analyst7 hours ago
Full TimeRemoteSeniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Senior HRIS Analyst partners with the People & Talent team and our customers to analyze process, design and data flow within the HRMS and related applications. The Senior HRIS Analyst ensures adherence to project schedules, maintains systems orientation and works effectively and independently to achieve priorities. This position also serves as a technical point-of-contact for the HRMS and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The Senior HRIS Analyst also supports the upcoming HRMS implementations as well as upgrades, patches, testing and other technical projects as assigned. How You’ll Do ItHRMS Implementation, Maintenance & Support - Monitor, audit, maintain and troubleshoot current HRMS system and data, ensuring data integrity and system compliance - Provide end-user support, including researching and resolving HRMS issues - Assist in the review, testing and implementation of HRMS system upgrades or patches - Routinely analyze data inputs/outputs, requests and processes to identify inconsistencies or opportunities for improvement - Integrate HRMS data with other People & Talent applications through integrations, imports, APIs Support and perform discovery, business requirements review, system configuration, data conversion, testing and rollout activities related to a new HRMS implementation - Partner with L&OD team to create system training and supporting job aids Process Improvement - Collaborate with the People & Talent team to coordinate application of upgraded functionality, explore opportunities to streamline and automate, implement process improvements and/or apply fixes - Design and document system and technical processes, identifying expectations and results - Partner with other SMEs to devise solutions that are moderate to complex in scope and impact, while exercising independent evaluation and judgment Reporting & Analytics - Fulfill standard ongoing and ad-hoc data requests by writing, maintaining and supporting a variety of reports using appropriate reporting tools - Establish and document audit procedures for validating and correcting People & Talent data - Maintain and provide regular People Analytics data by updating dashboards and designing new metrics as requested The Right Stuff - High School Diploma or GED Required. Bachelor's degree preferred. - 4+ years Analyst experience in HRIS or People Operations with HRIS Administration, system configuration and/or implementation duties - Prior experience with HRMS Administration (Workday, UKG, ADP, Namely), reporting tools and data analysis. Workday preferred - Ability to translate business objectives and user needs into technical configurations and data requirements - Natural curiosity in identifying and solving for unexpected results and process flaws with exceptional attention to detail - Strong analytical approach in developing appropriate solutions - Excellent time management skills with a proven ability to meet deadlines - Experience with a minimum of one full cycle HRMS implementation or migration - Proficient in compiling data from multiple sources in Excel and Google Sheets using pivot tables, V-lookups and formulas The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $110,000—$140,000 USD Compensation & Benefits - Competitive cash compensation - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$110K - $140K / year
Pie Insurance logo

People Operations Generalist

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Full TimeRemoteSeniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The People Operations Generalist is responsible for a variety of employment-related functions within the organization. This role typically includes tasks such as employee relations, performance management, compliance with labor laws, and benefits administration. The People Operations Generalist acts as a point of contact for team members and leaders, providing guidance and support on team member issues. They may also be involved in developing and implementing policies and procedures, conducting training sessions, and ensuring a positive work environment. The position requires strong communication and organizational skills, as well as the ability to handle sensitive information with confidentiality. How You’ll Do It - Navigate Employee Relations and Compliance - Compliance Expertise: - Stay up to date on the latest changes to legislations, locally, state, and federally; especially noting diversity-related policies and regulations - Ensure compliance with labor laws and regulations, maintain employee records, and update People policies. - Notify and advise People Team leaders of employee relations trends and/or compliance issues with laws and regulations. - Employee Relations: - Provide guidance to leaders on employee relations, performance management, and separation decisions, ensuring proper documentation and compliance. - Performance Management: - Assist with performance evaluations, setting goals, and providing feedback. - Data & Reporting Support - Workforce Analytics - Analyze workforce data to identify diversity gaps and trends. - Generate reports and provide insights on People related metrics. - Data Management: - Ensure data hygiene in HRIS and Drive, ensuring best practice for data integrity. - Systems Support & Process: - Support optimal system functionality through active troubleshooting; maintain tenant health. - Advise on best practices and functionality to best utilize tech-stack for People team initiatives and programs. - Support People Operations process improvement efforts through process design updates and testing. - People, Process and Programs Support - Employee Engagement & Programming: - Create initiatives to promote inclusive workplace culture. - Collaborate with leadership to integrate diversity goals into business strategy. - Collaborate with cross-functional teams to provide feedback on key programs (PP > EoYR, Engagement Survey, etc.). - Benefits & Leave Admin: In collaboration with Sr. Total Rewards Manager: - Advise team members on leave options. - Support organization benefit program design and roll-out. - Team Member Lifecycle: - Support onboarding programming to align with business strategy and initiatives. - Manage headcount process ensuring data alignment, accurate job descriptions, and process continuity. The Right Stuff - High school diploma or equivalent experience is required. A Bachelor's Degree is preferred. HR Certification is preferred. - 5 years HR administrative, Rewards, Benefits, or Generalist experience. Experience with enterprise HRIS is a plus. - Applies complete knowledge and full understanding of the principles and practices of Human Resources and People Operations. Uses independent evaluation, judgment, and interpretation to select the right course of action as it relates to employee relations, training, performance management and compliance. - Resolves team member and leader issues in creative ways and suggests alternative courses of action as appropriate. Identifies solutions based on information and precedent, then works collaboratively to resolve issues. Work is done independently and is reviewed at critical points. - Demonstrates curiosity, tenacity, flexibility, and adaptability. Challenges self to eagerly learn from mistakes. Seeks to understand frequently and is open to new information and changes. Adapts to changes. - Written and verbal communication with team members and leaders is direct and empathetic, even when talking about the hard stuff. Understands others by seeing increasing layers of nuance. Expresses self effectively by presenting own views and making requests in a direct and open manner. Fosters open communication and dialog. - Analyzes and solves increasingly complex and nuanced employment related issues by assessing unusual circumstances and identifying the root cause. Builds solutions by applying creativity and challenging the status quo. Relentlessly committed to improvement through learning and creativity. - Builds partnerships with team members and leaders. Demonstrates interpersonal awareness by developing and sustaining collaborative working relationships. Prioritizes the needs of Team Members and leaders to ensure timely response to inquiries. Gains cooperation by achieving team goals and building buy-in for simple proposals. Fosters collaboration by building commitment and trust. - Adept at using HRIS, preferably Workday. Experience using project management software, such as JIRA and various collaboration tools including Google Docs and Slack messaging. Experience or ability to learn People Systems tech-stack for key programs (CultureAmp, Continu, Tilt). - Up to 5% travel may be required for this position. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $80,000—$100,000 USD Compensation & Benefits - Competitive cash compensation - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$80K - $100K / year
Pie Insurance logo

Total Rewards Manager

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Manager9 hours ago
Full TimeRemoteSeniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Overall, the Total Rewards Manager is responsible for the strategy and execution of that strategy for base compensation, short term incentive compensation, long term incentive compensation, equity, benefits, and wellness. The work requires partnership with People Partners and Recruiters as well as the executive team, including the Director of People Operations, SVP of People and Talent, CEO, and CFO. How You’ll Do ItServe as the Compensation Partner to deliver strategic compensation support to the organization: - Provide consultation and guidance to key stakeholders (Director of People Operations, Chief People Officer, CEO, and CFO) as well as other leaders and People Partners regarding compensation strategy, programs, and communications. - Partner with People Partners and Talent Acquisition for all compensation activities related to their functions. - Assist with ad-hoc requests and reporting needs. Compensation analysis: - Ensure salary and equity structures remain market competitive as the market changes throughout the year. - Work with People Partners to recommend any necessary off-cycle increases and market adjustments. - Audit for pay gaps and ensure equitable pay. Maintain Pie’s job architecture: - Prepare and/or review job descriptions reflecting job responsibilities, activities, duties, and requirements and recommend appropriate alignment within our job architecture. - Ensure consistent application of job architecture throughout the organization thereby protecting equitable practices in job levels and compensation - Assist in maintaining systems to ensure accuracy of compensation data, job profiles, bonus targets, equity, etc. Contribute to overall compensation strategy: - Partner with external compensation consultant(s) on executive compensation practices, reviews, and recommendations. - Assist with equity strategy, planning, and execution. - Co-owns the implementation of the annual compensation and performance cycle program execution Administer benefits programs: - Manages benefit programs, partnering with peers, vendors, consultants, and auditors to do so. - Recommend changes to benefits programs. - Implements and administers benefits programs. - Administer leave programs. Own all benefits processes, systems, and reporting: - Manage payroll contributions and match processes. - Oversee all benefits-related reporting. - Verify and maintain accuracy of data. - Ensure compliance with applicable laws, regulations, and policies. The Right Stuff - Bachelor's Degree or equivalent experience with some college coursework. - 5+ years compensation and equity analysis experience. - 3+ years of benefits administration experience. - Knowledge of laws and regulations as they apply to base compensation and incentive compensation programs, company policies, and operations. - SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) and certified compensation professional credentials. - Advanced communication (written, verbal and presentation) skills, to deliver complex information effectively and align people with the needs of the project/team. - Advanced problem solving skills, to be able to manage complex situations with multiple layers, and resolve to solution anticipating needs now and into the future. - Advanced awareness of workflow, and project tradeoffs to make decisions based on needs now and into the future. - Experience using G-Suite and collaboration tools. - Excel, HRIS (Workday), compensation tools. - Experience using AI tools (Claude) and other AI tools specific to Total Rewards a plus The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $115,000—$145,000 USD Compensation & Benefits - Competitive cash compensation - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$115K - $145K / year
Pie Insurance logo

Director, Actuary

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Actuary9 hours ago
Full TimeRemoteLeadTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Director, Actuary is responsible for leading Corporate Actuarial functions for workers' compensation and other P&C lines of business. This leadership position will manage a growing team of actuaries responsible for actuarial analyses in the areas of reserving, reinsurance, pricing, ratemaking, analytics, and systems integration in support of Pie's pricing and financial goals. Duties also include enhancing enterprise risk management capabilities, applying predictive models, researching workers' compensation industry trends, and developing and delivering presentations to a senior level audience. This work is used to develop financial forecasts and influence decisions of senior management; the results are communicated to a broad group of stakeholders, including Claims, Underwriting, Business Development, Actuarial and Product; this role will have significant visibility with the senior leadership group. Strong technical background, the ability to dig into details and find early indicators of problems, and communication skills to a wide audience, written and oral, will distinguish the ideal candidate. How You’ll Do ItExecute Company Strategy: - Ensure the consistent use of methods and assumptions across all lines of business as part of loss trends deep dives and regularly recurring work. - Guide team members in developing the loss trends storylines for Workers’ Compensation and other lines of business. - Manage regular reporting deliverables including competitor commentary and pure premium relativity. - Establish relationships and collaborate with cross-functional areas to better prioritize work within the team and support the development of insurance trends. - Collaborates with other actuaries and business units within Pie to ensure effective execution of actuarial data driven initiatives. Actuarial Analysis: - Responsible for high quality and reproducible predictive and descriptive tools for business use. - Closely reviews innovative models and recommends regulatory approach to innovation. - Monitors business portfolio KPIs such as frequency and severity trends and proactively informs senior management. - Collect, aggregate, and analyze data from multiple internal and external sources. - Write and maintain code to build and maintain data pipelines for production models. - Use and develop advanced actuarial techniques to discover patterns, insights, and trends in Pie data. - Produce sound rate level indications with advanced understanding of actuarial ratemaking methodology. - Work with Pie’s reinsurers and reinsurance broker to optimize Pie’s reinsurance program and create reporting, including bordereau materials, for reinsurance partners. - Work with external partners like AM Best, auditors, and external consultants, as necessary. - Partner with the Data team to identify and establish actuarial data requirements. - Provide regular status updates to Pie’s senior leadership. - Identify issues and recommend mitigation strategies. - Ensure key stakeholders are identified and regularly informed of project status. - Lead in the development and documentation of actuarial department processes. Leadership: - Support, mentor, and coach as well as provide professional development for your team. Provide continuous feedback and opportunities for career development. - Work in partnership with the People Partner on performance improvement and coaching plans. - Identify hiring needs and be the hiring manager for recruiting high quality analysts. - Work through conflict management needs and team member relations needs with the help and direction from the People Team. - Work collaboratively with the People Partner throughout the team member lifecycle, including, but not limited to hiring, onboarding, performance management, team member relations, and offboarding. The Right Stuff - Bachelor’s Degree required. - 10+ years of progressive insurance Actuarial experience required. - Fellow of Casualty Actuarial Society - Experienced leader, with 6+ years of people leadership. Strong ability to motivate others to take initiative, as well as, establish psychological safety for team members to test, learn, and grow. - Experience using SnowFlake, SQL, Python, and other programming languages is a plus. - Master communicator: Ability to communicate up and down the organizational levels, strong executive presence. Expressing self effectively by where applicable, presenting their own, team, and cross functional perspectives and requests in a clear, direct and open manner. Foster open communication and dialogue by uncovering and resolving conflicts within the team and among cross functional groups, where applicable, in a constructive manner. - Highly Collaborative: Understands others by seeking and understanding multiple points of view and needs of multiple cross functional groups. - Strategic Thinker & Problem Solver: Demonstrates the ability to translate business segment strategy into functional plans and guiding execution. Can consistently apply integrative thinking skills to solve underlying needs and find the best possible solution. - Proactive Operator: Surfaces issues early. Manages stakeholder expectations directly. Anticipates rather than reacts. - AI-Native: Actively uses AI tools to accelerate analysis, drafting, and team productivity. Comfortable making AI adoption a stated team expectation. - Independent Judgment: Brings well-reasoned actuarial positions to senior leadership and defends them under scrutiny. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $180,000—$225,000 USD Compensation & Benefits - Competitive cash compensation - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$180K - $225K / year
Pie Insurance logo

Senior Business Systems Analyst

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Full TimeRemoteSeniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Pie Insurance is seeking a US-based Senior Business Systems Analyst to join our agile Business Systems team, with a primary focus on Zuora Billing & Revenue and additional responsibilities across adjacent finance systems. This role is critical to maintaining, optimizing, and enhancing Pie’s subscription management and billing platform, and is ideal for someone who brings deep Zuora and financial systems expertise, enjoys solving complex business and systems challenges, and wants to help scale finance as business models evolve. You will lead 2 to 3 cross-functional workstreams, shape problem definition and end-to-end solution approaches (not just ticket configuration), and build scalable capabilities through strong documentation, QA, and enablement. You will also mentor analysts and business partners, represent Business Systems with senior stakeholders, and translate ambiguous business needs into well-structured configurations while communicating clearly with both technical and non-technical audiences. Zuora expertise is non-negotiable, and familiarity with related systems such as Salesforce or Telecom/IVR is a plus. How You’ll Do ItDesign & Configure - Gather requirements, design, implement, and maintain configurations and customizations of Zuora applications to meet needs of the Finance team. - Develop 6-12 month roadmaps for Zuora ecosystem to scale finance and support our evolving business. - Partner with Software Engineers and Integrations team to design, build, and test integrations and customizations. - Architect complex customizations and enhancements to improve Zuora performance and users experience. - Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts. - Identify high-value problems and prioritize initiatives. Collaborate & Communicate - Navigate ambiguity and work autonomously to resolve issues with users, stakeholders, and leaders across the business. - Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built. - Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data. - Lead and maintain partnerships with stakeholders across the business while influencing best practices and balancing competing priorities. Execute & Maintain - Triage escalated incidents or support tickets, while sometimes helping with front-line support. - Anticipate 2nd order impacts of changes in Zuora, Salesforce, etc. - Maintain Zuora ecosystem application with platform updates and releases. - Own change management and release processes in the Zuora ecosystem. - Maintain data integrity across the Zuora platform and integrated systems. - Identify opportunities for process improvement and automation across Zuora and the Financial ecosystem. - Provide support as-needed to the broader Business Systems team and other applications (e.g. Salesforce, Five 9 Telecom, or other insurance applications). The Right Stuff - 5+ years minimum experience with Zuora Billing and Revenue. - Zuora Certified Administrator. - 5+ years of hands-on Financial Systems administration experience, including NetSuite, Sage, MS Dynamics, SFDC Financial Cloud, or Similar systems. - Deep understanding of Subscriptions billing modules and/or Advanced Revenue Management. - Proven experience building, enhancing and managing Zuora Workflows, Scripts and Customizations. - Comfort with Zuora Reporting, Data Query and SQL to support reporting needs. - Willingness to learn and support other Business Applications like Telecom/IVR, Salesforce, Sage, and other applications as needed. - Demonstrated ability to translate business requirements into Zuora configurations — not just execute tickets, but articulate why one design or delivery approach is better than another. - Proven ability to work independently in a remote-first environment and operate effectively with ambiguity. - Willingness to learn and build Integrations in iPaaS (Workato) and understand existing Custom Coded integrations. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $110,000—$140,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$110K - $140K / year
Pie Insurance logo

Senior Underwriter

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Growth Marketing21 days ago
Full TimeRemoteSeniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Senior Underwriter is a pivotal team member when it comes to supporting the department with functional and operational tasks in order to help the team achieve their target deliverables. In addition to their own production requirements, the Senior Underwriter serves as the go-to representative for the team when other departments and teams are looking for additional expertise and knowledge regarding underwriting. As a Senior level contributor, this person is able to represent the underwriting team in a variety of capacities and step in for other leaders when needed. How You’ll Do ItAct as a Senior Level expert: - Lead by example in daily underwriting output by meeting or exceeding the daily required goals. - Responsible for quality of deliverables and decision points made under the underwriting umbrella. - Respond to questions and inquiries for coding information. - Support the Leadership Team to relieve pressure points in their workflow and daily activities. - Assisting and approving referrals when the Leadership Team is not available. - Deeper reviews for areas for opportunities for improvement on loss meetings. - Responsible for meeting with team members from other teams to help them understand the role of underwriting and be able to tie together how interdepartmental workflows operate. - Interviewing with other department candidates. Ad Hoc Departmental Responsibilities: - Act in place of the Leadership Team in departmental meetings. - Manage operational tasks and help with decision making for both internal department and external department needs. - Create documentation around new processes and procedures and act as a liaison with other departments to help with functional direction guidance. - Act as the initial point of contact for new projects and new tools to be used in the organization and how it impacts underwriting - Pilot Group. - Document processes and procedures for basic operational needs. - Focus on specialty programs to work through the underwriting process in general. - Actively engage with other departments around project-based process and product improvement initiatives. - Own and manage projects to agreed upon timelines and resource allocation. - Act as the underwriting contact in key partnership relationships for the organization. Provide coaching, mentoring and training functions: - Design and manage onboarding and training programs for team members in the department, and awareness training for team members outside the department. - Provide feedback to the Mentorship Team about the progress of new team members. - Conduct Work and Watch sessions to help with efficiencies for both new and existing team members. - Formally and informally guide, mentor, and coach underwriters in both technical and professional skills. - Collaborate together to organize monthly department training sessions. The Right Stuff - A high school diploma is required for this position. An associate or bachelor degree is preferred. - 5 years of property and casualty commercial underwriting experience is preferred. - Advanced-level knowledge of underwriting, pricing, risk selection, agency relations/management. - Ability to manage partner relationships, including travel as needed. - Intermediate to advanced knowledge of workers’ compensation class codes. - Ability to apply underwriting/appetite, tools, systems, and resources to achieve goals. - Strong interpersonal skills and can establish and maintain healthy working relationships. - Advanced problem solving skills, ability to analyze an issue, research possible solutions and take action swiftly. - Advanced technical skills and analytical skills. - Intermediate level Excel skills (include: managing pivot tables, navigating and interpreting existing information and data sets, sorting, filtering). - Basic skills with G-Suite (google docs, google sheets, gmail). - Ability to communicate (written and verbal) at all levels in a professional manner. - Strong Interdependence: Ability to multitask and prioritize basic to complex tasks, desk management, and prioritization of deliverables. - Ability to manage a desk in an underwriting capacity to include quoting, declining, exposure review, binding, issuance support, transactional communication and relationship development. - Ability to sell our product while simultaneously discerning risk characteristics within the direct to business market. - You thrive in a fast-paced, deadline-driven environment. - CPCU, ARM, or Agent’s P&C License preferred. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $95,000—$120,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$95K - $120K / year
Pie Insurance logo

GAAP Accountant

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Accountant21 days ago
Full TimeRemoteJuniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Working with the Accounting Manager and supporting our Controllers, you’ll be part of building out our accounting function and owning key elements of our financial close process. You’ll apply your GAAP knowledge to day-to-day accounting operations, with a roll-up-your-sleeves approach. You’ll interface with fellow Pie-oneers, vendors, partners, and related parties while being accountable for accurate and timely completion of all assigned tasks. How You’ll Do ItDrive Accounting Operations: - Participate in the monthly accounting close process. Prepare journal entries, reconciliations, and variance analyses in accordance with U.S. GAAP and internal company policies. Deliver accurate information on time. - Prepare journal entries and account reconciliations for cash accounts, accounts receivable, accounts payable, prepaid expenses, and expense accruals. - Support improvements to existing accounting processes with a focus on effective internal controls. - Assist in the preparation of monthly/quarterly/annual financial statements and footnotes. - Improve workpapers and processes utilized to close specific accounts, including leveraging AI tools to drive efficiency and accuracy. - Partner with the Finance team to analyze historical results and improve information quality. - Participate in projects around automation, system implementation, and best practices to drive efficiency in the accounting department. - Assist with ad hoc projects and requests as needed. - Support other internal teams with their accounting-related, operational needs. The Right Stuff - Bachelor’s Degree in Accounting, Finance, or equivalent experience is required. - Minimum 2+ years of relevant accounting experience is required. - Strong foundational knowledge of U.S. GAAP. - Ability to apply technical accounting knowledge to real-world business transactions. - Solid communication skills (written and verbal) to deliver information effectively and collaborate across teams. - Strong attention to detail and accuracy in documentation of work performed. - Ability to work effectively with cross-functional team members. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $65,000—$80,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$65K - $80K / year
Pie Insurance logo

CA - Senior Claims Adjuster, Workers Compensation

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Full TimeRemoteSeniorTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Senior Claims Adjuster will play a critical role in delivering quality claim file management and an industry-leading customer claims experience., This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers.. How You’ll Do ItClaims Technical Management: - Independently handle all aspects of the workers’ compensation claims from set-up to closure. - Evaluate and handle high dollar, high exposure, complex claims. - Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change. - Mitigate the complex exposure while achieving the best outcome. - Determine timely and accurate compensability decisions within statutory requirements. - Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices. - Ability to present claims to senior management, internal and external stakeholders. - Timely administration of statutory medical and indemnity benefits throughout the life of the claim. - Comply with all applicable statutory guidelines, rules, and regulations. - Control legal activity with defense counsel through the litigation process while managing legal fees and costs. - Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement. Claims Customer Service: - Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations. - Assist as necessary in providing claim status to agents and insureds, coverage verification and loss run reports, etc. - Provide excellent customer service to internal and external customers and business partners. - Advocate to ensure that Pie has a leading claims customer experience. - Work to continuously improve our claims operations and look at opportunities and gaps in claim service, handling SOPs, protocols and processes. The Right Stuff - High School Diploma or equivalent is required. - Bachelor's Degree or equivalent experience with some college coursework is preferred. - Minimum of 5-years workers’ compensation claim adjusting experience is required (carrier background, preferred). - Claims experience handling California WC claims is required. - Ability to evaluate and identify high dollar, high exposure, complex claims. - Requires active licensing in applicable states Strong communication (written and verbal) skills, to deliver more complex information effectively. - Strong problem-solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction. - Awareness of your own tasks and how it impacts the team and deliverables. - Experience using G-Suite Tools and collaboration tools like Slack is preferred. - Advanced knowledge of jurisdictional regulatory and statutory requirements and CMS/MSA requirements. - Advanced knowledge and experience in claim adjudication, medical, and litigation management. - Advanced ability to analyze and take necessary action in multiple focus areas based on several data points. - Ability to make claim decisions to mitigate exposure while achieving the best outcome. - Ability to use skills to overcome conflict and reach beneficial outcomes. - Ability to mentor junior adjusters. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $95,000—$120,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$95K - $120K / year
Job Closed
Pie Insurance logo

Underwriter, Workers' Compensation

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

Growth Marketing22 days ago
Full TimeRemoteMid LevelTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Our Underwriters are on the front lines, interacting with our customers all day, every day. Every underwriting call, email and message has a profound impact on our business and our reputation. The average day in the life of a Pie Underwriter involves a high volume of daily transactions ranging from making underwriting decisions to issuing a certificate of insurance. We expect your role will evolve quickly as Pie grows. How You’ll Do It - Leverage workers’ compensation or commercial insurance underwriting expertise to assess medium to complex risks in order to underwrite and bind new and renewal coverage. - Quickly and effectively decide each request through the use of Pie’s underwriting guidelines and known risk exposures and loss frequency and severity. - Achieve profitable growth through appropriate risk evaluation while building and maintaining outstanding payroll partner customer relationships. - Prioritize and resolve payroll partner customer inquiries for documentation or support. - Provides technical assistance to the payroll partner sales team and customers regarding policy and endorsement provisions and underwriting acceptability for designated insurance coverages. - Maintain strong industry knowledge on commercial insurance underwriting expertise and changes in market/account positions. Develop and maintain full knowledge of all forms, coverages, ratings, and manuals for the specific line being underwritten. - Participate in review and evaluation of risk portfolio, making recommendations on book management issues. - Take on other tasks, responsibilities and projects as needed. Travel Requirements - Some travel could be required in this position, up to 10% travel. The Right StuffEducational Background: - High School diploma or GED required. Bachelor's degree or equivalent experience with some college coursework is preferred Experience: - Minimum 3 years of underwriting experience or equivalent is required - Intermediate to advanced knowledge of workers’ compensation class codes - Ability to sell our product while simultaneously discerning risk characteristics within the direct to business market. - Ability to balance the outstanding execution of processes while handling a high volume of transactions - Experience with Insurity, HubSpot and Salesforce preferred - Verifying businesses using various resources and databases like Google, Yelp, LinkedIn, Facebook and similar sites - Experience underwriting insurance for payroll partners is very valuable. - Strong expertise in the California workers' compensation market is preferred The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $80,000—$100,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$80K - $100K / year
Pie Insurance logo

Team Lead, Premium Audit

Pie Insurance

Pie Insurance wants to make purchasing workers’ compensation insurance “easy as pie” for small businesses. Since its founding in 2017, the Washington, DC,

IT Support24 days ago
Full TimeRemoteMid LevelTeam 350Since 2017

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. As a Team Lead on the Premium Audit Outreach team, you'll lead a team of auditors and outreach specialists responsible for audit documentation and processing, insured and agent communication, and first and second-tier case resolution. Your role is front-line execution: you set the daily rhythm for your team, coach individuals against quality standards established by the department, and serve as the first escalation point when cases get complex. This role reports to the Premium Audit Director within the broader Premium Audit leadership structure. How You’ll Do ItTeam Leadership and Daily Operations - Manage daily workload distribution and prioritization across audit processing, outreach, and inbound and outbound call workflows. - Monitor team production and quality performance against established scorecard targets, coach team to action based on insights, and escalate emerging risks in a timely manner. - Conduct regular 1:1s with each team member, delivering specific and timely feedback grounded in quality data, production metrics, and skill development. - Document individual performance, provide recognition for progress, and deliver structured feedback for improvement. - Identify team knowledge gaps and connect team members to the training and resources needed to address them. - Maintain production and quality scorecards for your team. Customer and Cross-functional Coordination - Serve as the primary escalation point for complex insured and agent inquiries; resolve inquiries within scope and route those requiring higher-level review with complete case context. - Identify and communicate insured and agent pain points internally to inform improvements to audit processes, products, and the customer experience. - Manage handoffs between the outreach team and audit review, billing, and customer service teams, ensuring complete case context accompanies each transfer. - Contribute to cross-functional projects and departmental initiatives as a subject matter resource, representing the outreach team's operational perspective and supporting team-level implementation of project outcomes. - Participate actively in process improvement discussions, contributing ground-level operational observations to support initiatives led by management. Quality, Process, and Continuous Improvement - Review audit documentation and outreach interactions for accuracy, tone, and adherence to established SOPs. - Train team members on Pie's audit and insurance operations platforms; create and maintain SOPs related to system functions and workflow standards as processes evolve. - Recognize patterns in errors or escalations; bring observed trends and proposed solutions to your manager to support process improvement. - Partner with the quality function to translate interaction monitoring data into specific, actionable coaching for individual team members. - Contribute to operational improvement initiatives led by management; support implementation of process and technology changes at the team level, including testing and adoption of new tools prior to broader rollout. - Identify workflow inefficiencies and surface specific, actionable observations to your manager. The Right Stuff - High School diploma or GED required. Bachelor degree is preferred. - Minimum of 3 years of experience in premium audit is required. - Minimum of 4 years commercial insurance experience is required. - Minimum of 1 year experience working in a leadership role or demonstrated leadership experience is required. - Knowledge of state/bureau specific premium audit rules. Ability to interpret/communicate rules accurately and to cross functional stakeholders. Utilize existing contacts and develop relationships within the industry to assist in progressing Pie's Premium Audit Team. - Intermediate communication (written and verbal) skills, to deliver more complex information effectively. - Developed problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction. - Intermediate awareness of your own tasks, and how it impacts the team and deliverables - Intermediate leadership skills and some general experience leading work groups or task forces in specific projects. - Detail oriented: Ability to pay close attention to small particulars when working on a task or project. Complete work as flawlessly as possible before moving to the next task. Projects and tasks are high-quality work with little to no errors. Able to review work of others and find errors, inconsistencies and/or trends. - Strong time management skills: skilled in the process of organizing and planning how to divide time between specific activities. Able to prioritize work to meet deadlines and communicate priority of work to others. - Well organized: Use resources efficiently and effectively. Ability to manage time, energy and workspace well and accomplish all assigned tasks successfully. - G-Suite Tools, Collaboration tools (Slack is preferred), Salesforce, Looker, and Insurity is preferred. The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process. Base Compensation Range $75,000—$95,000 USD Compensation & Benefits - Competitive cash compensation - A piece of the pie (in the form of equity) - Comprehensive health plans - Generous PTO - Future focused 401k match - Generous parental and caregiver leave - Our core values are more than just a poster on the wall; they’re tangibly reflected in our work Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations. Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members. Location Information Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet. Additional InformationPie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Pie Insurance participates in the E-Verify program. Please click here, here and here for more information. Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy. Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process. Pie Named to 2025 America's Best Startup Employers Pie Insurance 2025 State of Workplace Safety Report #LI-REMOTE #BI-REMOTE

United States
$75K - $95K / year

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