Rentokil Pest Control

Role Description Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek. Job Responsibilities - Cultivates and maintains on-going customer relationships. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. - Acts as customer contact regarding pricing and scheduling. - Handles customer calls/correspondence for service, scheduling, and billing inquiries. - Communicates with branch personnel to resolve service and scheduling issues. - Initiates outbound customer service calls for various campaigns. - Handles tech line support. Qualifications - High school diploma or GED. - 1-2 years clerical or customer service experience preferred. - Ability to use a personal computer or CRT. - Basic knowledge of Microsoft Word, Excel, and Windows preferred. - Ability to type 25 wpm preferred. - Good verbal, written, and interpersonal communication skills. - Ability to work in a stressful, fast-paced environment. - Good problem-solving skills. - Ability to work flexible schedule, including weekends and holidays. - Must be dependable and consistently punctual for all scheduled shifts. - A private home office/work space suitable for working remotely for all or part of the regular workweek. - Broadband internet with ability to hardwire via an Ethernet cable. Requirements - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones, etc. - Fingering and repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume. - Receive detailed information through oral communication at usual speaking levels without correction. - Make fine discriminations in the nature of sounds in the environment. - Close visual acuity to perform detail-oriented activities at distances close to the eyes. - Visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen, and expansive reading. - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Benefits - Benefits start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth: - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health and Wellness: - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Savings and Retirement: - 401(k) retirement plan with company-matching contributions. - Work-Life Balance: - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.

Role Description This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability, and territory. This role will also maintain geographic codes, addresses, and customer information and report metrics on a daily basis to the Service Planning Supervisor and Branch Managers/Technicians. Key Relationships - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Key Performance Indicators - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned Qualifications - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders Formal Education, Qualifications or Training - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects - Sitting for long periods of time while using office equipment such as computers, phones, etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume - Receive detailed information through oral communication at usual speaking levels without correction - Make fine discriminations in the nature of sounds in the environment Base Pay Range Hourly: $18.00 - $24.00. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Benefits - Benefits start on Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - 401(k) retirement plan with company-matching contributions - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Role Description This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability, and territory. This role will also maintain geographic codes, addresses, and customer information and report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Relationships - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Key Performance Indicators - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned Qualifications - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders Formal Education, Qualifications or Training - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects - Sitting for long periods of time while using office equipment such as computers, phones, etc. - Fingering and repetitive motions; such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume - Close visual acuity to perform detail-oriented activities at distances close to the eyes - Inside working conditions: The change of building environment such as with or without air conditioning and heating Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - 401(k) retirement plan with company-matching contributions - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Role Description The Senior Director of Marketing Technology defines, rationalizes, and executes the regional marketing technology architecture and digital customer experience framework to enable corporate revenue growth. This position owns the design, governance, and structural optimization of the enterprise MarTech ecosystem, including corporate CRM platforms, content management systems, customer portals, and automated communication channels. The role is directly accountable for consolidating fragmented systems into a scalable digital platform that optimizes inbound lead capture, automated routing, and accurate multi-touch sales attribution. By partnering with executive leaders across Sales, Customer Care, Data Analytics, and Information Technology, this position establishes a seamless acquisition and retention ecosystem that enhances functional efficiency and margin performance. Duties & Responsibilities - Formulate and execute the long-term marketing technology roadmap to consolidate disparate platforms, minimize technical debt, and ensure scalability and cost efficiency across North American business lines. - Govern the architecture of the end-to-end digital customer journey across web properties, landing systems, and automated messaging endpoints to drive transaction conversion rates. - Architect and oversee the enterprise inbound lead management pipeline, ensuring automated capture, structural data enrichment, speed-to-lead routing logic, and system integration with downstream sales platforms. - Oversee the evolution and structural maintenance of authenticated customer portals to expand digital self-service capabilities, customer personalization, and targeted cross-sell workflows. - Direct the evaluation, piloting, and scaled deployment of artificial intelligence applications, chatbot natural language processing, and advanced communication automation tools within the marketing stack. - Establish a rigorous data-driven experimentation and testing framework to optimize user experience, messaging hierarchies, and conversion funnels. - Collaborate with Sales, Customer Care, and Information Technology executive leaders to align cross-functional system infrastructure, compliance parameters, and master data models. - Build advanced performance measurement frameworks to track and report multi-channel marketing attribution, pipeline performance, and return on investment for technology acquisitions. - Manage direct reports, assign departmental resource allocations, and direct external vendor partnerships and technical consulting relationships. Qualifications - Bachelor's degree in Economics, Marketing, Information Technology, Computer Science, or related field OR equivalent years of experience. - Master's degree in Business Administration (MBA) or technical field preferred. Requirements - Minimum 10 years of professional experience within marketing technology, digital operations, or enterprise CRM management required. - Minimum 5 years of experience leading high-performing teams, managing technology vendor integrations, and directing large-scale platform consolidations required. - Extensive experience governing complex customer data architectures, lead management workflows, and advanced multi-touch revenue attribution models required. - Demonstrated experience implementing automated communication platforms, artificial intelligence service solutions, and conversion optimization programs within high-volume retail or service-based industries preferred. Skills & Competencies - Deep technical understanding of enterprise CRM suites, content management platforms, marketing automation networks, and customer data infrastructure models. - Advanced financial acumen with a demonstrated capability to track return on investment for complex technology infrastructure deployments. - Outstanding communication capabilities with an established executive presence necessary to negotiate and influence goals across separate corporate business lines. - Expert analytical capability with a deep understanding of data modeling, digital optimization methodologies, and cross-platform dashboard visualization. - Strong leadership capability with a proven track record of managing diverse technical teams and deploying structural process transformations under high-pressure conditions. Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health and Wellness - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Savings and Retirement - 401(k) retirement plan with company-matching contributions - Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Role Description The Delivery Manager is a high-impact leadership role responsible for the end-to-end execution of strategic infrastructure initiatives and security deliverables across North America. Acting as a master orchestrator, you will bridge the gap between complex technical requirements and business objectives, ensuring that technology deployments are seamless, efficient, and highly reliable. This role demands a "rapid iteration" mindset and the ability to thrive in a fast-paced, cross-functional environment where continuous improvement is the standard. - Develop and execute long-term delivery strategies for North American infrastructure, aligning technical milestones with core business objectives and senior leadership's vision. - Lead the full lifecycle of strategic projects, ensuring all deliverables meet rigorous scope, budget, and quality standards while maintaining optimal resource utilization. - Leverage operational data and external best practices to streamline workflows, identify innovation opportunities, and drive a culture of continuous improvement. - Establish robust program management frameworks using Jira to track progress, manage templates, and provide transparent reporting on critical initiatives. - Proactively identify delivery bottlenecks and security risks, performing root cause analysis to implement creative solutions and contingency plans. - Act as the primary liaison between Architecture, App Dev, Finance, and the ePMO to synchronize infrastructure requirements with non-infrastructure business goals. - Partner closely with Financial Business Partners to ensure accuracy in financial reporting and cost control across the infrastructure landscape. - Lead and participate in PI (Program Increment) planning sessions to align platform requirements across various teams and ensure seamless release lifecycles. - Direct cross-functional teams by providing guidance and mentorship, fostering a high-performance environment rooted in collaboration and accountability. - Serve as the central point of contact for internal clients and global partners, managing an effective meeting cadence to resolve issues and maintain strong organizational relationships. Qualifications - Bachelor's degree in IT Related Field or related field OR equivalent years of experience. - Minimum of 4–6 years of professional experience as a Delivery Manager or in a closely related technical leadership role. - Proven track record of successfully managing and delivering complex infrastructure and security projects from initiation to completion. - Demonstrated history of achieving measurable results and driving organizational growth through strategic initiatives. - Experience working within various project management methodologies, specifically Agile and Waterfall. - Hands-on experience with cloud productivity and project management tools, including Google Workspace (Drive, Gmail) and Jira. - Practical experience leading cross-functional teams and managing multiple concurrent demands in high-pressure environments. - Experience in a "rapid iteration" or iterative development landscape, navigating organizational complexities and ambiguity. Requirements - Deep understanding of project lifecycles, release management, and ITIL governance frameworks. - Proficiency in interpreting complex data sets to inform decision-making and identify opportunities for innovation. - Advanced working knowledge of IT infrastructure, platform enhancements, and cloud hosting landscapes. - Strong coordination skills with a sharp attention to detail and the ability to manage scope, budget, and resource allocation. - Ability to anticipate future challenges, stay ahead of industry trends, and develop long-term delivery strategies. - A proactive approach to leading organizational change and fostering a culture of continuous improvement. - Exceptional ability to empower others, resolve conflicts, and drive alignment across diverse stakeholder groups without formal authority. - A passion for innovation, intellectual curiosity, and a "business-minded" approach to solving technical problems. - Excellence in verbal and written communication, with the ability to translate complex technical concepts for non-technical stakeholders. - Proven ability to build and maintain robust partnerships with Architecture, App Dev, and Financial business partners. - The ability to rationally analyze all sides of an issue to reach well-informed, objective solutions. - High degree of flexibility to pivot based on changing business priorities and evolving market conditions. Benefits - Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - 401(k) retirement plan with company-matching contributions - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Role Description We are looking for individuals who want to make a difference where our customers live and work. This company is a Drug Free workplace. Qualifications - Desire to make a difference for customers Requirements - Compliance with all Federal, State, and local laws related to the employment of qualified individuals with disabilities - California residents must review privacy rights - Understanding of Massachusetts law regarding lie detector tests Benefits - Benefits start day 1 for full-time colleagues - no waiting period - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Savings and Retirement - 401(k) retirement plan with company-matching contributions - Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility Company Description We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Role Description Audit Project Manager responsible for performing audits of Rentokil North America and Mexico/South America branch locations. Key responsibilities include: - Designing, monitoring, and managing internal audit projects from initiation through completion. - Performing audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures. - Communicating or assisting in communicating the results of audit and consulting projects via written reports and oral presentations. - Managing projects to ensure on-time completion according to specifications and within budgeted costs. - Conducting independent analysis, commentary, and recommendations for fraud and ethics-related investigations. - Providing training, coaching, and guidance to less-senior staff in executing assigned projects. - Reporting to audit management based in the US (ultimately reports to the Director of Internal Audit and Risk, UK based). - Developing a trusting working relationship with the business unit and other senior leaders, group wide. - Overseeing audit software and data analysis collection tools and initiatives. - Work will be performed remotely at home office. Qualifications - Bachelor's degree in Accounting, Business Administration, or closely related field. - 5 years of senior audit experience in an international environment. Requirements - Experience in accounting, business analysis, and program evaluation. - Knowledge of Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors (IIA). - Understanding of Generally Accepted Accounting Principles (GAAP), management principles, and best business practices. - Fraud investigation experience, including performing research and interviewing personnel regarding potential fraud. - Experience testing IT general controls. - Proficiency in spreadsheet, data visualization, and TeamMate audit software. - Knowledge of environmental, health, and safety technical standards and regulations in the pest control industry, including experience auditing compliance with fumigation service-related regulations. - Fluency in Spanish. - Willingness to travel internationally 10-20% of the time. - Remote work is an option. Benefits - Benefits start on day 1 for full-time colleagues - no waiting period. - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility. - Tuition Reimbursement benefits (for full-time colleagues). - Multiple avenues to grow your career through training and development programs.

Role Description Independently design solutions for creating and maintaining datasets, data processing solutions, and data storage solutions, with consideration for performance, correctness, and availability. - Develop and maintain systems for staging data in one or more cloud-compute platforms in a way that is scalable, testable, performant, and cost-effective. - Work directly with stakeholders to identify opportunities for analysis and reporting on complex data in solution of business problems. - Design and implement data-integrations between multiple disparate data sources to provide unified views of data. - Provide support for users in diagnosing potential data-related issues. - Collaborate with data scientists and/or architects to design production-ready and scalable implementations of proof-of-concept models or other data solutions. - Recommend processes and/or tools to improve team performance. - Mentor less-experienced team members, providing guidance and technical development. - Work with manager to help set short-term goals and milestones for the team. - Contribute to interviewing candidates to help build a diverse and talented team. Work will be performed remotely at home office. Qualifications - Bachelor's degree in Computer Science, Engineering, Electrical Engineering or related. - 5 years of Cloud data architecture and software development experience. Requirements - SQL, SSIS - Microsoft Power BI, Qlik View - Scripting languages for data analysis & data modeling - Cloud data ecosystems such as AWS EMR, Redshift and Spark designing data processing solutions respective of performance, reliability, and cost - Design and implementation of data warehouses - Working with common APIs to integrate data from external systems Benefits - Benefits start day 1 for full-time colleagues - no waiting period! - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility. Company Description We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Role Description This role responds to customer inquiries, ensuring that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers, and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations. - Answers customer/client requests or inquiries concerning services, products, and concerns that may arise. - Utilizes operational system to process service requests promptly. - May be tasked to work in one or multiple queues/skill sets over various customer contact channels. - Updates all client information in corporate database and maintains the accuracy and integrity of the data. - Ensures that billing methods, pricing, and tax codes are properly entered and assigned. - Ensures that service protocols and service specifications are sent with service tickets. - Notifies partners, account managers, and sales teams of account changes and client concerns. - Compiles and sends Service Program materials. - Communicates new site information to branches. - Processes and communicates any and all customer account changes, including but not limited to cancellations, frequency changes, downgrades, service skips, etc. - Escalates repeated concerns or unsatisfactory service concerns according to written process. - May assist in mentoring new colleagues. - Work schedule may be 40+ hours per week. - Schedule may be during off hours or partially during weekends. Qualifications - High School Diploma / GED required. - Some college preferred but equivalent work experience is acceptable. - 1-3 years customer service experience. - 3-5 years data entry experience. - 1 year in customer service, administrative, or operational roles. - Must have and express a sense of urgency when dealing with colleagues and customer concerns. - Must have intermediate organizational skills. - Must have intermediate verbal and written communication abilities. - Must be computer literate and have an intermediate level of office applications. - Detail oriented. - Ability to learn new business unit software programs as needed. Benefits - Benefits start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth. - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.

Role Description This role is responsible for driving financial insights, providing strategic guidance, and fostering strong relationships with key business leaders across the organization. The Director of Finance Business Partnering- Sales & Marketing will be a key member of the finance leadership team, contributing to the overall financial strategy and performance of Rentokil-Terminix. - Serve as a trusted advisor and strategic partner to senior business leaders in Sales and Marketing to understand their objectives, challenges, and opportunities. - Proactively identify and analyze financial trends, risks, and opportunities to inform business decisions and drive improved performance related to sales and marketing activities. - Establish a robust economic framework for assessing the return on investment on advertising spend. Familiarity with mixed media models is a plus. - Develop and implement robust financial analysis and reporting, and dashboards to provide timely and actionable insights to business leaders, such as metrics-based end-to-end lead analysis from inbound and creative lead channels, optimized spend analysis, cost of customer acquisition and lifetime value of customer analysis. - Develop and monitor key performance indicators (KPIs) to track business performance and identify areas for improvement. KPIs include sales by salesperson, SQL closure rate, SQL cancelled leads by reason code, SQL lost leads by reason code, marketing flow through by media type/brand/market/branch, spend by type, and lead volume. - Collaborate with business partners to develop and evaluate strategic initiatives, including investments, expansions, and new product launches. - Provide financial support and analysis for performance reviews and incentive commission, and compensation programs. - Evaluate and implement new technologies and tools such as AI to enhance financial analysis and reporting capabilities. - Effectively communicate complex financial information to non-financial audiences. - Manage and develop a team of finance professionals working in a remote environment, with an intense focus on delivery. Qualifications - Bachelor’s Degree or equivalent in Accounting or Finance-related subject. - Master’s Degree preferred. Requirements - A minimum of 7 -10 years of experience as a dynamic director-level leader. - 1-3 years in a Senior Manager or Director role, working with diverse teams in a field-based residential business on a national scale. - Familiarity with mixed media models, preferred. - Deep knowledge of lead creation, development, nurturing, and management. - Must possess superior presentation, verbal and written communication skills. - Excellent organizational skills with a heightened sense of attention to detail. - Strong interpersonal skills that allow for healthy internal and external relationships. - Strong computer skills, fluent in FP&A Software. - Demonstrated strong organizational skills, such as project management to prepare annual budgets & plans for multiple business units throughout North America. - Demonstrated leadership success. - Demonstrated success in managing long-term projects. - Experience supporting different districts/areas of the business at once. - Experience working with large amounts of data. - Experience with presenting data to the Leadership team. - Experience managing large projects. Skills & Competencies - Highly commercial with strong business acumen, with a customer focus and growth mindset. - Outstanding analytical and problem-solving abilities with a strong understanding of corporate accounting and influencing key financial performance indicators. - Excellent people management skills with demonstrable experience of working in or leading a large, dispersed, and diverse workforce across multiple locations and at the national level. - Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required. - Outstanding communication skills with demonstrated ability to influence at all levels with various internal and external stakeholders. - Able to demonstrate high levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details. Physical Demands and Working Conditions - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones, etc. - Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume. - Incumbent is required to have near-range visual acuity for detailed tasks and ability to perform activities with precision. - Incumbent will be subject to inside working conditions: The change of building environment such as with or without air conditioning and heating. Base Pay Range 148,000-196,000 / year. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Benefits - Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits (for FT Colleagues). - Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1, health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Savings and Retirement: 401(k) retirement plan with company-matching contributions. - Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, a company mindset that prioritizes health, safety, and flexibility.