Rentokil Pest Control

Role Description Audit Project Manager responsible for performing audits of Rentokil North America and Mexico/South America branch locations. Key responsibilities include: - Designing, monitoring, and managing internal audit projects from initiation through completion. - Performing audit procedures, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting client processes and procedures. - Communicating or assisting in communicating the results of audit and consulting projects via written reports and oral presentations. - Managing projects to ensure on-time completion according to specifications and within budgeted costs. - Conducting independent analysis, commentary, and recommendations for fraud and ethics-related investigations. - Providing training, coaching, and guidance to less-senior staff in executing assigned projects. - Reporting to audit management based in the US (ultimately reports to the Director of Internal Audit and Risk, UK based). - Developing a trusting working relationship with the business unit and other senior leaders, group wide. - Overseeing audit software and data analysis collection tools and initiatives. - Work will be performed remotely at home office. Qualifications - Bachelor's degree in Accounting, Business Administration, or closely related field. - 5 years of senior audit experience in an international environment. Requirements - Experience in accounting, business analysis, and program evaluation. - Knowledge of Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors (IIA). - Understanding of Generally Accepted Accounting Principles (GAAP), management principles, and best business practices. - Fraud investigation experience, including performing research and interviewing personnel regarding potential fraud. - Experience testing IT general controls. - Proficiency in spreadsheet, data visualization, and TeamMate audit software. - Knowledge of environmental, health, and safety technical standards and regulations in the pest control industry, including experience auditing compliance with fumigation service-related regulations. - Fluency in Spanish. - Willingness to travel internationally 10-20% of the time. - Remote work is an option. Benefits - Benefits start on day 1 for full-time colleagues - no waiting period. - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility. - Tuition Reimbursement benefits (for full-time colleagues). - Multiple avenues to grow your career through training and development programs.

Role Description Independently design solutions for creating and maintaining datasets, data processing solutions, and data storage solutions, with consideration for performance, correctness, and availability. - Develop and maintain systems for staging data in one or more cloud-compute platforms in a way that is scalable, testable, performant, and cost-effective. - Work directly with stakeholders to identify opportunities for analysis and reporting on complex data in solution of business problems. - Design and implement data-integrations between multiple disparate data sources to provide unified views of data. - Provide support for users in diagnosing potential data-related issues. - Collaborate with data scientists and/or architects to design production-ready and scalable implementations of proof-of-concept models or other data solutions. - Recommend processes and/or tools to improve team performance. - Mentor less-experienced team members, providing guidance and technical development. - Work with manager to help set short-term goals and milestones for the team. - Contribute to interviewing candidates to help build a diverse and talented team. Work will be performed remotely at home office. Qualifications - Bachelor's degree in Computer Science, Engineering, Electrical Engineering or related. - 5 years of Cloud data architecture and software development experience. Requirements - SQL, SSIS - Microsoft Power BI, Qlik View - Scripting languages for data analysis & data modeling - Cloud data ecosystems such as AWS EMR, Redshift and Spark designing data processing solutions respective of performance, reliability, and cost - Design and implementation of data warehouses - Working with common APIs to integrate data from external systems Benefits - Benefits start day 1 for full-time colleagues - no waiting period! - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility. Company Description We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Role Description This role responds to customer inquiries, ensuring that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers, and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations. - Answers customer/client requests or inquiries concerning services, products, and concerns that may arise. - Utilizes operational system to process service requests promptly. - May be tasked to work in one or multiple queues/skill sets over various customer contact channels. - Updates all client information in corporate database and maintains the accuracy and integrity of the data. - Ensures that billing methods, pricing, and tax codes are properly entered and assigned. - Ensures that service protocols and service specifications are sent with service tickets. - Notifies partners, account managers, and sales teams of account changes and client concerns. - Compiles and sends Service Program materials. - Communicates new site information to branches. - Processes and communicates any and all customer account changes, including but not limited to cancellations, frequency changes, downgrades, service skips, etc. - Escalates repeated concerns or unsatisfactory service concerns according to written process. - May assist in mentoring new colleagues. - Work schedule may be 40+ hours per week. - Schedule may be during off hours or partially during weekends. Qualifications - High School Diploma / GED required. - Some college preferred but equivalent work experience is acceptable. - 1-3 years customer service experience. - 3-5 years data entry experience. - 1 year in customer service, administrative, or operational roles. - Must have and express a sense of urgency when dealing with colleagues and customer concerns. - Must have intermediate organizational skills. - Must have intermediate verbal and written communication abilities. - Must be computer literate and have an intermediate level of office applications. - Detail oriented. - Ability to learn new business unit software programs as needed. Benefits - Benefits start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth. - Multiple avenues to grow your career. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.

Role Description This role is responsible for driving financial insights, providing strategic guidance, and fostering strong relationships with key business leaders across the organization. The Director of Finance Business Partnering- Sales & Marketing will be a key member of the finance leadership team, contributing to the overall financial strategy and performance of Rentokil-Terminix. - Serve as a trusted advisor and strategic partner to senior business leaders in Sales and Marketing to understand their objectives, challenges, and opportunities. - Proactively identify and analyze financial trends, risks, and opportunities to inform business decisions and drive improved performance related to sales and marketing activities. - Establish a robust economic framework for assessing the return on investment on advertising spend. Familiarity with mixed media models is a plus. - Develop and implement robust financial analysis and reporting, and dashboards to provide timely and actionable insights to business leaders, such as metrics-based end-to-end lead analysis from inbound and creative lead channels, optimized spend analysis, cost of customer acquisition and lifetime value of customer analysis. - Develop and monitor key performance indicators (KPIs) to track business performance and identify areas for improvement. KPIs include sales by salesperson, SQL closure rate, SQL cancelled leads by reason code, SQL lost leads by reason code, marketing flow through by media type/brand/market/branch, spend by type, and lead volume. - Collaborate with business partners to develop and evaluate strategic initiatives, including investments, expansions, and new product launches. - Provide financial support and analysis for performance reviews and incentive commission, and compensation programs. - Evaluate and implement new technologies and tools such as AI to enhance financial analysis and reporting capabilities. - Effectively communicate complex financial information to non-financial audiences. - Manage and develop a team of finance professionals working in a remote environment, with an intense focus on delivery. Qualifications - Bachelor’s Degree or equivalent in Accounting or Finance-related subject. - Master’s Degree preferred. Requirements - A minimum of 7 -10 years of experience as a dynamic director-level leader. - 1-3 years in a Senior Manager or Director role, working with diverse teams in a field-based residential business on a national scale. - Familiarity with mixed media models, preferred. - Deep knowledge of lead creation, development, nurturing, and management. - Must possess superior presentation, verbal and written communication skills. - Excellent organizational skills with a heightened sense of attention to detail. - Strong interpersonal skills that allow for healthy internal and external relationships. - Strong computer skills, fluent in FP&A Software. - Demonstrated strong organizational skills, such as project management to prepare annual budgets & plans for multiple business units throughout North America. - Demonstrated leadership success. - Demonstrated success in managing long-term projects. - Experience supporting different districts/areas of the business at once. - Experience working with large amounts of data. - Experience with presenting data to the Leadership team. - Experience managing large projects. Skills & Competencies - Highly commercial with strong business acumen, with a customer focus and growth mindset. - Outstanding analytical and problem-solving abilities with a strong understanding of corporate accounting and influencing key financial performance indicators. - Excellent people management skills with demonstrable experience of working in or leading a large, dispersed, and diverse workforce across multiple locations and at the national level. - Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required. - Outstanding communication skills with demonstrated ability to influence at all levels with various internal and external stakeholders. - Able to demonstrate high levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details. Physical Demands and Working Conditions - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones, etc. - Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume. - Incumbent is required to have near-range visual acuity for detailed tasks and ability to perform activities with precision. - Incumbent will be subject to inside working conditions: The change of building environment such as with or without air conditioning and heating. Base Pay Range 148,000-196,000 / year. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Benefits - Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits (for FT Colleagues). - Health and Wellness: Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1, health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more. - Savings and Retirement: 401(k) retirement plan with company-matching contributions. - Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, a company mindset that prioritizes health, safety, and flexibility.

Role Description Responsible for overseeing, developing, and implementing communications initiatives to drive enterprise change and upskill leadership capabilities across the organization. This role enables business performance by: - Driving clarity during periods of change - Embedding corporate culture in daily behaviors - Equipping leaders to communicate effectively at scale The position ensures that the company's vision, mission, goals, and key messages are clearly communicated to colleagues and stakeholders. It also directs the day-to-day operations of the communications team, including: - Performance management - Talent development - Budgeting - Resource allocation Additionally, the Director provides interim crisis communications management and public relations support to protect brand reputation. Qualifications - Bachelor’s degree in Communications, Public Relations, Business Administration, or a related field required - Master’s degree or MBA preferred - Six Sigma, PROSCI, or PMP certifications preferred - Generative and Agentic AI experience preferred Requirements - Minimum 10 years of progressive experience in corporate/internal communications, change management, or public relations - Consulting background highly desired - Minimum 7 years of progressive leadership experience; preferably across multiple locations or in a matrix organization - Proven track record of leading and managing high-performing teams, including remote teams Skills & Competencies - Excellent writing, presentation-building, and negotiation skills - Ability to tailor messages to diverse, multiple constituencies - Executive presence with a demonstrated ability to influence at all levels of the organization - Solid business knowledge and organizational savvy - Ability to operate effectively in both strategic and operational capacities - Strong customer focus and growth mindset - High levels of drive, work ethic, and personal accountability - Outstanding problem-solving abilities - Excellent people management and leadership skills - Ability to maintain discretion and handle confidential information - Flexibility to travel and work non-traditional hours as necessary Physical Demands and Working Conditions - Move up to 10 pounds occasionally - Sitting for long periods of time while using office equipment - Performing repetitive motions involving the wrists, hands, and fingers - Expressing or exchanging ideas with others through spoken word - Near-range visual acuity for detailed tasks Benefits - Benefits start on Day 1 for Full-Time Colleagues - No Waiting Period! - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance - 401(k) retirement plan with company-matching contributions - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Role Description Support the market field operations by performing general administrative day-to-day and ad hoc tasks. They also work with various cross-functional teams as necessary, to resolve customer issues. Support functions may include but are not limited to: - Customer follow-up requests - Data entry - Collections - National account support - Problem solving Responsibilities include, but are not limited to the following: - Provides excellent service to Field Pest Operations by completing ad hoc requests submitted via email or phone call from field colleagues within the service level agreements. - Tasks include but are not limited to customer account updates, adjusting district portfolio, sales entry, PO request, and creating residential transfer packets. - Executes critical day-to-day tasks including work order completion, reviewing incomplete Work Orders from the previous day, reconciliation and invoice generation. - Manages and provides support for the Regional and National Account Customer Portal. - Supports operations scheduling needs with a focus on scheduling crew work, organizing and scheduling subcontractors, fumigation, and other specialty line of business needs. - Processes customer payments, updates credit card information. - Supports regional leadership with complaints and disputes through gathering customer account information and history. - Works cross-functionally with Retention Specialists to process cancellations and adjustment of services. - Works on miscellaneous projects as assigned. Qualifications - High School Diploma or GED required - 2 years of administrative experience - Ability to communicate effectively at all levels within an organization - Analytical skills and attention to detail - Strong analytical and problem-solving abilities with a strong understanding of key metrics and trends - Strong organizational skills and ability to multitask - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required - Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgment and a rigorous focus on the details - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders - Must pass pre-employment background screen Benefits - Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) - Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more - Savings and Retirement - 401(k) retirement plan with company-matching contributions - Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility

Role Description The primary purpose of this role is to support our Commercial and Residential pest sales professionals through our company designed sales training methodology. Training is delivered in support of RTX sales methodology that focuses on commercial and residential sales colleagues. This training also covers Lines of Business, CRM’s and Systems training. In partnership with sales leadership, this role is focused on improving sales colleague sales results and retention by identifying training opportunities for new and at-risk sales colleagues. 25% of time is spent on the creation of new training materials. This percentage may vary depending on specific market needs. - Training Strategy: Identify, develop, and implement short and long term strategic & tactical plans for sales training that supports the corporate growth plan. - Long Range Planning: Develop and implement plans for sales training designed to achieve growth objectives. - Needs Assessments: Determine training needs and develop appropriate programs through regular communication with sales leaders and field visits. - Curriculum: Oversee the development of sales colleague training curriculum that ensures colleague success. - New Sales Colleague Training and Onboarding: Develop, maintain, and deploy a systematic program for new sales colleagues that includes measurements to prove mastery of the material. - Tenured/Experienced Sales Colleague Training: Develop training programs on various strategic sales and marketing initiatives. - Training Format and Delivery: Utilize Rentokil University training format and other learning formats to deliver training effectively. - Classroom Training and Trainers: Design, develop and deliver classroom training and support materials. - E-Learning Training: Partner with Corporate HR to design, develop and deliver E-Learning programs. - Standardization: Ensure consistency of sales training throughout the sales organization. - Meetings and Workshops: Develop and conduct regional sales meetings and workshops. - Training Effectiveness: Evaluate the effectiveness of the training programs and recommend actions as needed. - Operational Excellence: Strive to improve methods and procedures. - Benchmarking: Continually compare Rentokil NAPC training to other best-in-class companies. - Research Trends: Remain aware of training needs, new techniques, and best-in-class thinking regarding training. - Audits: Perform on-site audits to ensure all aspects of the Sales process and methods are in place. - Process Improvement and Management: Evaluate operational effectiveness and improve sales and marketing results. - Performance Management and Colleague Development: Evaluate developmental levels and assist in execution of timely assessments. - Create a positive work environment that fosters healthy competition, teamwork, superior results, and good overall morale. Qualifications - Bachelor degree or 10 years of post High School career experience. - 5 years of experience in training with three years of supervisory experience required. - 5 years in Sales Management or Leadership roles. - 2 years of experience in training with one year in a training supervisory role. - Excellent verbal and written communication skills with strong graphic design ability. - Thorough understanding of training processes. - Extremely organized and detail-oriented. Requirements - Compensation Range: $85,600 - $111,200/year. - Starting pay can vary based on factors like geographic location, skills, education, and experience. - Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Benefits - Benefits start Day 1 for Full-Time Colleagues - No Waiting Period! - Professional and Personal Growth opportunities. - Training and development programs available. - Tuition Reimbursement benefits (for FT Colleagues). - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance. - 401(k) retirement plan with company-matching contributions. - Vacation days & sick days. - Company-paid holidays & floating holidays. - A company mindset that prioritizes health, safety, and flexibility.

Role Description This role provides essential frontline technical support to end users for all areas of the business. Provides level-two support to remove obstacles keeping business users from performing work normally. Performs advanced troubleshooting and drives solutions using specialized expertise. - Accountable for the installation, maintenance, and support of various hardware and software components, as well as peripherals, used throughout the organization. - Responsible for receiving and handling user requests for support in accordance with established procedures, promptly responding to these requests by providing information to resolve the issue or escalate the ticket as needed. - Maintains detailed records of actions taken and provides technical expertise to ensure that operational procedures are correctly applied. - Customer-focused and takes a proactive approach to provide personalized advice and guidance to users. - Educates users on available systems, products, and services while ensuring that all IT service requests adhere to company policy. - Participates in operational meetings and training sessions as part of ongoing commitment to staying informed of system and process changes. - Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out. - Uses system management software and tools to collect agreed performance statistics and carries out agreed system software maintenance tasks. - Maintains and follows IT asset lifecycle policies and procedures. - Follows all ITGC/security policies as they relate to accessing and providing access to systems and applications. - Provides knowledge to colleagues to ensure said access is used in a compliant and secure manner. Qualifications - 1-3 years experience in relevant technology functions required. - Experience controlling IT assets and changes according to established principles. - Working in a Support/Service Desk providing support to a complex customer base. - Diagnosing and resolving complex IT related support requests (hardware, software, and applications). - Processes and procedures based on the ITIL Framework (Incident, Problem, Change, etc.). - HDI Desktop Support Technician. - A+ Certification. - Demonstrated experience with Microsoft Windows-based Products, Microsoft Office, and Office 365. - Demonstrated experience with Adobe Acrobat, MacOS, iOS, and Android OS. - Ability to work independently; must be able to manage deadlines and multiple projects concurrently. - Experience creating, managing, and maintaining user accounts with Microsoft Active Directory is a plus. - Strong written, verbal, telephonic, and interpersonal communication skills. Requirements - Competent in problem solving within the context of controlling information and communications technology assets and changes to information systems. - Broad knowledge and understanding of IT concepts and architectures and of the principles and processes of implementing and delivering IT services. - Extensive knowledge and understanding of Information Systems concepts and practice. - Good interpersonal skills; well organized and practical; pays careful attention to detail. - Understanding of installing various hardware and software items. - Teamwork - working cooperatively with others to achieve a common goal. - Good oral communication skills and takes an analytical approach to problem solving. - Familiarity with relevant methodologies, tools, and techniques. - Ability to quickly learn the objectives, structures, operations, and policies of a new business area. - Ability to engage both IT and business partners to determine explicit/implicit requirements, documenting in business case or requirements summaries. - Experience leading and motivating others while demonstrating empathy. - Ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing. - Intellectual curiosity and business acumen. - Results orientation and persistence. Formal Education, Qualifications or Training - Bachelor’s degree OR equivalent professional certification OR equivalent work experience. Benefits - Professional and Personal Growth: Multiple avenues to grow your career, training and development programs available, tuition reimbursement benefits (for FT Colleagues). - Health and Wellness: Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more; full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1. - Savings and Retirement: 401(k) retirement plan with company-matching contributions. - Work-Life Balance: Vacation days & sick days, company-paid holidays & floating holidays, a company mindset that prioritizes health, safety, and flexibility.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators - First Call Resolution % - Customer Satisfaction rating - Sales Revenue ( CTV lead rate) - Quality Assurance scores - Average Handle Time - Utilization (Overall % of the time Colleagues are logged in and being productive) Principal Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include, but are not limited to the following: - Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts - Offers Home Inspection leads to all customers who qualify - Cultivates and maintains ongoing customer relationships - General knowledge of the organization, products, and/or services - Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations - Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting - Communicates with branch personnel to resolve service and scheduling issues - Initiates outbound customer service calls for various campaigns - Handles incoming calls from technicians to provide support. CANDIDATE SUMMARY Required Experience - 1-2 years of customer service experience preferred - 1-2 years of phone sales experience preferred - Ability to use a computer - Basic knowledge of Microsoft Word, Excel, and Windows - Ability to type 35 wpm preferred Required Leadership Traits and Characteristics - Good verbal, written, and interpersonal communication skills - Ability to overcome objections and problem-solve - Ability to work in a fast-paced environment - Good problem-solving skills - Ability to work a flexible schedule, including weekends and holidays - Must be dependable and consistently punctual for all scheduled shifts - A private home office/workspace suitable for working remotely during the scheduled shift - Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable - Child / dependent care is necessary during the hours of the scheduled shift Formal Education, Qualifications, or Training - High school diploma or GED Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary This position oversees the centralized collections process for US and Canada businesses with team, dunning notices, automatic dialers and heavy branch interaction. Key Performance Indicators - Days Sales Outstanding (DSO) - Positive Customer experience during dunning process - Increased productivity and cost savings Principal Duties and Responsibilities - Recommend and oversee development of action plans to address collection issues - Design and lead implementation of processes and other improvement measures for Collections operations - Establish and implement new solutions based on detailed analysis and validation of processes - Set KPIs and manage team to target goals - Provide KPI’s update weekly for each team to Senior Leadership - Publish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of A/R status. - Team Building Skills – able to manage a Collection team efficiently - Develop training strategy and materials for Collections team - Provide innovative solutions for automation in information processes - Facilitate Weekly Meetings and Annual Meetings CANDIDATE SUMMARY Required Experience - 5 to 7 years experience in Credit & Collection required - Strong Computer Skills – Advanced Microsoft Excel or Google Sheets experience required - Experience managing collection function and working cross-functionally - Understanding of credit reporting systems (e.g., Dun & Bradstreet/Equifax) - Experience with credit worthiness assessment, credit line assignment - Strong Customer Service Skills - Excellent Written and Verbal Communications - Able to work independently in a Challenging Environment - Previous managerial/leadership experience; medium to large team experience preferred - Prior experience with pest control industry a plus Required Leadership Traits and Characteristics - Coach, develop, manage and motivate colleagues - Calm, organized and optimistic in a dynamic work environment - Manage and make sense of large volumes of data to understand trends and identify opportunities - Manage key milestones to achieve organizational commitments and results - Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability - Create a positive work environment - Foster relationships with internal and external customers to meet or exceed goals Formal Education, Qualifications or Training - BS/BA in accounting/finance or equivalent experience required Base Pay Range: $85,600 - $111,200 / year While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.