This page tracks remote it support openings that are location-eligible for Nebraska.
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• Capture Customer Engagement and Requirements • Develop requirements from Change Requests • Ensure functionality meets customer requirements • Software Block-point Release Coordination • Conduct Kickoff Meeting, Requirements and Architecture Meeting (RAM), and Pre-Lab Meetings • Coordinate with Functional and IT Application Subject Matter Experts (SMEs) • Maintain Application Information Database • Coordinate application testing and validation • Perform Functional Coordination of proprietary requirements to standard solutions • Provide administration for the PCAS Lab Teamcenter installations
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• Serve as the primary intake point for AI project requests from across the business; triage, prioritize, and manage a cross-functional AI initiative backlog. • Define product vision, strategy, and roadmap for AI initiatives based on business objectives, user feedback, and organizational priorities. • Partner with stakeholders at all levels to capture requirements and translate them into clear, actionable technical specifications. • Design and deliver AI-powered workflows and automations using tools including Claude Enterprise and Workato, in collaboration with AI engineering and IT teams. • Lead recurring alignment sessions with business stakeholders on AI initiative priorities, progress, and outcomes. • Evaluate emerging AI tools and capabilities and make build-vs-configure-vs-integrate recommendations grounded in business impact. • Manage project lifecycles end-to-end, including scope, timeline, resource coordination, risk management, and post-launch iteration. • Develop and maintain documentation including requirements, process flows, test cases, training materials, and stakeholder communications. • Establish metrics and feedback loops to measure the effectiveness and adoption of deployed AI solutions. • Champion responsible AI practices across all initiatives, ensuring solutions are accurate, auditable, and aligned with SentinelOne's security and compliance standards. • Mentor and support team members on AI tooling, prompt engineering, and AI-assisted workflows.
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Role Description As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction. - Handle calls, emails, and tickets in line with SLA requirements - Provide phone and written support for card terminals and ATMs - Assist with installations, terminal replacements, and activations - Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues - Escalate complex cases and maintain accurate documentation in the ticketing system - Support portal access requests and selected back-office activities Qualifications - Very good German skills (C1) and English at B1 level - Previous experience in customer service or technical support is required - Interest in technical topics and a structured way of working - Customer-oriented, solution-driven, and able to work under pressure - Confident using phone, email, and ticketing systems Requirements - Experience in payments, POS, or financial services environments (Nice to Have) - Basic knowledge of Excel and ticketing systems (Nice to Have) Benefits - Attractive salary package with bonus system, food vouchers - Permanent employment contract and 21 days paid vacation - Additional health and life insurance - Paid training and clear career development opportunities - Modern work environment, team events, and recognition programs
Role Description This is a remote position. Are you passionate about solving technical problems while delivering an outstanding client experience? We're looking for a Level 2 – IT Support Specialist & Client Support with strong experience in Managed Service Provider (MSP) environments to provide advanced technical support for remote and hybrid organizations. This role combines technical expertise with exceptional communication skills. You'll serve as the primary point of contact for clients, resolving complex technical issues, supporting modern macOS, Google Workspace, and SaaS environments, and ensuring every interaction builds trust and confidence. - Provide Tier 2 technical support for escalated issues involving macOS workstations, networks, Google Workspace, and SaaS platforms. - Diagnose and resolve technical incidents independently while maintaining clear and thorough documentation. - Collaborate with Tier 1 and Tier 3 teams to resolve issues and share technical knowledge. - Support client onboarding processes, including device enrollment, account provisioning, MDM configuration, and laptop logistics. - Assist with monitoring, patch management, security alert response, and user-facing vulnerability remediation activities. - Participate in backup testing and maintenance procedures. - Maintain and improve Standard Operating Procedures (SOPs) and knowledge base documentation. - Deliver exceptional support through chat, email, video calls, and phone. - Communicate technical concepts clearly and confidently to non-technical end users. - Proactively keep clients informed throughout the resolution process. - Write clear, organized, and client-friendly ticket notes and documentation. Qualifications - 6+ years of IT Support experience, including significant experience in a Managed Service Provider (MSP) environment. - Strong hands-on experience supporting macOS devices. - Experience administering Google Workspace or Microsoft 365 in remote or hybrid environments. - Experience with endpoint management and MDM solutions such as Jamf, Microsoft Intune, or similar platforms. - Strong cybersecurity knowledge, including Zero Trust solutions such as SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent technologies. - Solid networking fundamentals, including VPNs, firewalls, routing, and Cisco Meraki environments. - Excellent troubleshooting, analytical thinking, and technical documentation skills. - Proven experience in client-facing support roles with measurable customer satisfaction (CSAT, NPS, or similar metrics). - Ability to explain technical issues in a simple, reassuring way to non-technical users. - Excellent written and verbal English communication skills. - Strong organizational skills with the ability to manage multiple priorities simultaneously. - Collaborative mindset, accountability, empathy, and a strong customer-service orientation. Benefits - Fully remote work environment. - Opportunity to support international clients using modern cloud and SaaS technologies. - Exposure to cybersecurity, endpoint management, and enterprise IT best practices. - Collaborative team with excellent professional growth opportunities. - Continuous learning in a fast-paced, technology-driven environment.
Role Description Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS products, associated peripherals, and third-party delivery service platforms used by corporate and franchisee stores globally. This role is responsible for logging and responding to support requests, identifying and diagnosing issues, resolving routine problems, and escalating more complex incidents when appropriate. The position serves as part of a team that provides support to stores, franchisees, and delivery service partners. How You’ll Make an Impact - Respond to client inquiries and technical support requests related to software, hardware, and delivery service platforms. - Gather information, analyze issues, and apply troubleshooting methodologies to identify and resolve problems when possible. - Escalate unresolved or complex issues to appropriate support resources. - Provide application and system support to end users. - Follow up with customers to confirm issue resolution and satisfaction. - Deliver support via phone, email, and other approved communication channels. - Provide instruction and support regarding Caesar Vision peripherals and delivery service-related products. - Document support requests and resolutions within the ServiceNow call tracking system. - Identify and report issue trends to leadership. - Support operational schedules that may include evenings, weekends, holidays, or 24x7 support coverage for international locations. Role Expectations & Competencies - Customer-focused approach with a commitment to delivering high-quality support experiences. - Ability to communicate technical information clearly to non-technical users. - Strong listening, questioning, and follow-up skills. - Ability to remain professional when assisting frustrated or difficult customers. - Effective collaboration with teammates, store personnel, franchisees, and business partners. - Strong organizational skills with the ability to prioritize multiple competing tasks. - Adaptability and responsiveness in a fast-paced support environment. - Sound judgment regarding issue escalation and resolution ownership. Who You Are - High school diploma, GED, or equivalent. - Minimum one (1) year of experience in customer service, technical support, help desk support, call center operations, or a related customer-facing environment. - Ability to work assigned schedules that may include evenings, weekends, holidays, or other business-required shifts. Preferred Qualifications - Knowledge of or experience using call center software and contact center technologies. - Experience using ServiceNow or a similar incident management platform. - Experience supporting point-of-sale (POS) systems. - Experience supporting restaurant, retail, franchise, hospitality, or delivery service operations. - Experience providing technical support in a high-volume support environment. Working Conditions This position may require evening, overnight, weekend, or holiday coverage to support domestic and international operations. Work is typically performed in an office or remote support environment and involves prolonged use of computers, telephones, and related technologies. This position may require participation in rotating support schedules. Disclaimer The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution. Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster.
Role Description The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT Enterprise team, the Provisioning Specialist is responsible for provisioning users with the appropriate level of access to company software applications, systems, and equipment. This role requires strong technical knowledge of enterprise IT systems, access management practices, and end-user technology support. The Provisioning Specialist must be highly organized, detail-oriented, self-motivated, and able to prioritize multiple requests while working effectively both independently and within a team environment. - Create and maintain user credentials for applicable company software applications and systems. - Provision, modify, and remove user access in accordance with approved requests, established procedures, and employment status changes. - Document provisioning processes, access requirements, and application-specific procedures to support consistency and audit readiness. - Perform access termination activities upon notice of employment termination or role change. - Conduct routine reviews of user permissions, provisioning policies, and related procedures to validate adherence to standards. - Assist internal users and support teams with access-related issues and troubleshooting. - Provision computers with required software and validate that standard software images remain current. - Assist with hardware provisioning for new employees and role changes. - Support user acceptance testing for system enhancements, new product releases, and access-related changes as needed. - Thorough documentation of user provisioning process for all applications and systems. - Administration duties related to termination of company system access upon notice of employment termination. - Perform routine audits on user permissions, provisioning policies, and procedures to ensure adherence to said policies and procedures are met regarding new user provisioning and de-provisioning. - Assist support team with access related issues reported by internal users. Qualifications - Completion of a four-year IT or technical degree in system administration or a related field, or equivalent professional experience, required. - Strong technical knowledge of server operating systems, file share permissions, NTFS permissions, and user access rights. - Two or more years of experience performing server administration or user provisioning functions in a LAN/WAN environment preferred. - Experience performing access management and account provisioning duties in production and development technology environments preferred. - Ability to adapt to change in a fast-paced environment. - Flexibility with schedule as needed for system maintenance or business support needs. - Excellent written and verbal communication skills. - Strong interpersonal skills and a collaborative, team-oriented work style. - High level of self-motivation, organization, and attention to detail. - Ability to determine appropriate actions, prioritize work, and meet deadlines. - Familiarity with technology and access management best practices. Benefits - Competitive compensation including base salary, bonus and/or incentive opportunities. - Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. - Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave. - Learning and development resources for personal and professional career development, and advancement opportunities. - Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services. - Support for the communities we live in through paid volunteer time and a company donation match opportunity. Work Environment Work is typically performed in an office setting or remote work environment. The employee is regularly required to sit for extended periods of time and use standard office equipment. The employee must occasionally lift or move equipment and materials up to 50 pounds.
We're unlocking the power of data to help create a better tomorrow.
Role Description Experian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens. Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a high‑performing Service Desk team delivering technical support for Experian's external clients, including mid‑to‑large financial institutions. This is a hands‑on leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. This is a remote or hybrid role, based on your proximity to an Experian US office location. What you will do: - Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals - Manage daily support operations, escalations, and SLAs for external client support - Improve service management, processes, automation, and first‑call resolution - Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues - Oversee reporting, documentation, and client communications with ServiceNow - Provide hands‑on technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL) Qualifications - 5+ years of experience in IT support, or End‑User Computing roles. - 2+ years of leadership experience managing a technical support team. - Knowledge of ITIL principles and ITSM frameworks. - Experience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau. - Previous experience leading teams in a fast‑paced, customer‑centric environment. - Background working with KPIs, SLAs, CSAT, and operational metrics. - Experience implementing automation or self‑service technologies. - Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting. - Knowledge of Splunk, Data Dog, MuleSoft and Salesforce. - Knowledge of how to use AI. Benefits - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Provide day-to-day technical support and system administration across multiple business platforms. • Manage and administer Microsoft 365 users, licenses, and subscriptions. • Troubleshoot Outlook and Microsoft 365 email issues. • Configure and maintain Exchange Online mailboxes. • Support user account creation, password resets, and access management. • Assist with Microsoft Teams, SharePoint, and OneDrive administration. • Monitor Microsoft 365 system health and resolve technical issues. • Configure and troubleshoot DNS records, including A, MX, TXT, CNAME, SPF, DKIM, and DMARC records. • Manage domain registrations and renewals. • Diagnose and resolve domain connectivity and email routing issues. • Coordinate domain migrations when required. • Ensure proper DNS configurations for business applications and email services. • Manage GoDaddy hosting and domain accounts. • Assist with SSL certificate installation and renewals. • Provide remote technical support for hardware, software, email, and cloud-related issues. • Document support tickets, resolutions, and recurring issues. • Maintain security best practices across Microsoft 365 and Azure environments. • Create and update technical documentation and standard operating procedures (SOPs).
Fearlessly solving the toughest national security challenges.
Role Description Since 2012, Peraton and its partners have been providing full life cycle support of the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) electronic Health Records (eHR) solution. The eHR is a U.S. Immigration and Customs Enforcement (ICE) case management system for maintaining records of medical treatment provided to individuals detained by ICE. ICE detainees receive medical, dental, and mental health evaluations and treatment necessary and appropriate for the individual’s medical condition and length of stay. The ICE Health Services Corps (IHSC) provides health evaluations, treatment, and services to ICE detainees held in detention facilities across the country. IHSC personnel use the eHR to document health care provided to these detainees. The eHR is an integrated healthcare information system comprised of several components, which record and manage detainee healthcare evaluation and treatment information as well as process claims for payments to external healthcare providers. The Functional Lead and Health Informaticist for the DHS ICE eHR Operations & Maintenance (O&M) program is key personnel that will be responsible to support development, functionality, quality assurance, compliance, user acceptance testing, training and deployment of several eHR applications. Additionally, the candidate will be responsible to deliver on the current O&M support contract, support additional DHS ICE eHR pursuits, and any follow-on client delivery work as applicable. The applicant should be detail oriented with comprehensive attention to detail, proactive, self-motivated and think out of the box as their contribution to team’s consistent exceptional customer ratings. The Functional Lead / Health Informaticist will be responsible for the following but not limited to: - Clinical Subject Matter Expert (SME) especially in electronic Health Records and Health informatics. - Conduct Agile Scrum Master Activities (Meeting facilitation, Meeting Notes, Coaching, Kanban Board administration, Daily Standup, etc.). - Work closely with the QA Lead to create/review step-by-step test cases and test execution reports. - Work virtually with the client, the team, and COTS vendor representatives. - Support planned deployments and go-lives. These will require after hours support occasionally. - Support related DHS ICE pursuits and follow on client delivery work as applicable. Qualifications - 5 years with BS/BA - U.S. Citizenship required - Ability to obtain Public Trust clearance - Software Quality Assurance Testing experience - 5+ years Health Informatics Experience - Agile Development and Scrum Master experience - Excellent client communication and organizational skills - Strong communication, business writing, stakeholder management skills. - Flexible and adaptable attitude is required to conform to shifting priorities, demands, and timelines. - Exceptional research and analysis - All aspects of configuration management such as: configuration identification, change control, configuration status accounting, configuration audits, configuration documentation Requirements - Five (5) or more years in an Enterprise IT Environment, to include a minimum of two (2) years working with Health IT Systems - Experience working with EHR administration and configuration (certification preferred) - Experience working with EHR systems used in a correctional setting - Operations and Maintenance of an enterprise system - Working with DHS ICE System Lifecycle Management Process - Working as a Scrum Master or similar role Certifications - Certified Professional in Healthcare Information & Management Systems (CPHIMS) - Clinical and Health Informatics related certifications (e.g., Informatics Nursing RN-BC (ANCC)) - Scrum Master (e.g. Certified Scrum Master (CSM), Professional Scrum Master I (PSM I), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM)) Skills - Working knowledge of Healthcare Coding Standards: ICD-10-CM diagnosis codes, CPT-4 Procedure codes, and HL7 standard code sets: CVX (Vaccines Administered), MXV (Manufacturers of Vaccines), NDC (Vaccine National Drug Code), etc. - Knowledge and experience with the following applications: Atlassian JIRA reporting, IBM Cognos Report Studio, eClinical Works, Enterprise Business Optimizer (eBO), Fusion CIPS (Pharmacy), sMART (eMAR), Valor (teleradiology), LabCorp interface, MedPAR (Medical Payment and Authorization Request) Target Salary Range $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Role Description This is a specialty position that integrates nursing science, computer science, and information science to manage and communicate data, information, knowledge, and wisdom in clinical practice to support all patient care facilities within the Geisinger enterprise. Facilitates data integration, information and knowledge to support patients, nurses, and other providers in their decision-making in all roles and settings. This support is accomplished through the use of information structures, information processing, and information technology. Will focus on the design, structure, and presentation of information and how these issues impact clinician decision-making. Functions as the primary IT clinical end-user contact for the Department. Job Duties - Coordinates the collection/recording and analysis of data relevant to the nursing care of patients. - Vets the proposed workflows with appropriate leadership and appropriate nursing committees. - Assures that analysis and workflows address regulatory requirements. - Implements clinical tools with a focus on continuous improvement to ensure efficient workflows that allow staff to make better care easier for our patients. - Participates as a content expert for the framework that surrounds the nursing processes for assessment, diagnosis, patient and family education, identification of outcomes, planning, implementation and evaluations in primary and secondary applications. - Articulates the informatics needs to IT staff and articulates the system limitations to clinical staff. - Communicates effectively with other team members, end users, outside vendors, supervisor and leadership. - Reinforces with end users the importance of following Geisinger policies related to privacy, compliance and safety. - Assists with preparing training materials and training of end users and super users. - Mentors nursing staff through implementation and updates of the electronic medical record. - Participates in vendor review and selection process. - Participates in hardware/equipment and integration review for projects and new hospital/clinic implementations. - Able to lead small scale HIT projects independently including defining scope (in conjunction with peers and leadership), methods, data collection, coordination of meetings, and analysis. - Identifies areas to develop and implement improvement plans to increase efficiencies and drive high quality care delivery across the continuum of care. - Recommends system enhancements to support nursing and other clinical department end users. - Coaches and mentors peers or other staff as part of a career development plan. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Qualifications - Bachelor's Degree-Healthcare Related Degree (Required) - Minimum of 4 years-Information Technology (Required) - Minimum of 5 years-Clinical (Required) - Licensed Registered Nurse (Pennsylvania) - RN_State of Pennsylvania Skills - Critical Thinking - Interpersonal Communication - Working Independently Benefits - Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. - Encouragement of an atmosphere of collaboration, cooperation and collegiality. Company Description We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
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Cyber Security, PMP, ServiceNow, Azure, Cloud, DNS
