• Provide active, friendly technical support to our Dutch-speaking customers by phone and via online support systems for our DATAflor software. • Respond to all software-related inquiries and develop effective solutions. • Independently coordinate with other departments to find the best solution for customers. • When required, conduct online seminars and project trainings, and create training concepts and training videos.

• Responsible for the day-to-day management and continuous improvement of the organization's core technical infrastructure — including networks, servers, systems, and cloud/hosting environments • Ensure the infrastructure is scalable, secure, and highly available, translating infrastructure strategy into operational execution • Manage and maintain the organization's network, server, and systems infrastructure to ensure high availability and performance • Lead infrastructure transformation and upgrade projects to enable the organization to scale • Implement and maintain infrastructure policies, procedures, and standards, ensuring alignment with industry best practices and regulatory requirements • Oversee systems and network architecture, capacity planning, and disaster recovery/business continuity readiness • Partner cross-functionally to assess and address the organization's technology infrastructure needs • Manage infrastructure projects from conception to implementation and evaluation • Manage the infrastructure budget and ensure resources and assets are utilized within approved budget • Monitor information security principles and practices as they relate to infrastructure systems • Stay abreast of industry trends and emerging technologies to drive continuous improvement and innovation in infrastructure • Identify, develop, and implement process/policy improvements within the infrastructure team • Participate in hiring activities including candidate selection and interviews for infrastructure roles • Support collaborators on the infrastructure team in training, development, performance, and competency alignment

• Lead end-to-end delivery of SAP logistics and 3PL integration projects across Brazil and LATAM. • Manage project planning, execution, governance, and reporting, ensuring delivery against agreed timelines and objectives. • Coordinate project activities with internal business stakeholders, IT teams, vendors, and third-party logistics (3PL/4PL) providers. • Perform 3PL scope assessments and ensure alignment between business and technical requirements. • Prepare and maintain project documentation, including project charters, integrated plans, status reports, and risk registers. • Monitor project progress, identify risks and issues, and drive mitigation and resolution activities. • Facilitate governance meetings, technical workshops, and stakeholder alignment sessions. • Support functional specification reviews and ensure alignment with business requirements. • Contribute to qualification activities, including OQ/PQ specification reviews, execution, and validation. • Coordinate testing activities across development, integration, operational qualification (OQ), and user acceptance testing (UAT). • Support cutover planning and data migration activities, ensuring readiness for deployment. • Contribute to technical assessments of user requirements and solution design. • Support knowledge transfer, project reviews, and continuous improvement initiatives. • Provide hypercare support during post-go-live stabilization, coordinating incident resolution and vendor collaboration. • Support warehouse system (WHS) implementations and the development of SAP logistics solutions.

• Manage multiple concurrent IT projects across the Sumer Group. • Develop and maintain project plans, schedules, budgets and resource allocations. • Lead project governance activities including status reporting, RAID management and steering group updates. • Coordinate internal technical teams, third-party suppliers and business stakeholders. • Ensure projects are delivered on time, within scope and within budget. • Facilitate workshops, requirements gathering sessions and project planning meetings. • Manage project risks, dependencies and issues through to resolution. • Support technology integration activities relating to acquisitions and onboarding of new firms. • Oversee infrastructure, cloud, cyber security and business application projects. • Ensure appropriate change management and user adoption activities are completed. • Produce project documentation including business cases, project charters, implementation plans and post-project reviews. • Track project benefits and support successful handover into operational support teams. • Contribute to the continual improvement of project management standards, templates and governance processes.