SOFTGIC

Role Description We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM), ensuring these platforms effectively support business processes and operational goals across the organization. The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment. Key Responsibilities - Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management. - Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes. - Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures. - Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows. - Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions. - Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs. - Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems. - Administer user access, groups, permissions, and Single Sign-On (SSO) configurations. - Conduct periodic access reviews and support compliance and audit requirements. - Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations. - Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance. - Provide technical support and guidance to end users, resolving issues and answering platform-related questions. - Create and maintain technical documentation, knowledge base articles, and user guides. - Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage. - Participate in governance initiatives, platform optimization, and continuous improvement efforts. Qualifications - Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience). - Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments. - Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud. Technical Skills - Strong expertise in Jira workflow design and administration. - Custom fields, screens, permission schemes, and notification schemes. - Confluence administration and space management. - Jira Service Management (JSM) and ITSM process implementation. - Experience developing automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian REST APIs. - Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions. - Knowledge of identity and access management solutions, including Okta, SSO, and SAML. - Experience managing users, groups, permissions, and security controls within cloud environments. - Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance. - Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable. Soft Skills - Excellent verbal and written communication skills. - Ability to explain technical concepts to both technical and non-technical stakeholders. - Strong customer-service mindset and user support experience. - Ability to work independently and manage multiple priorities effectively. - Strong organizational skills and attention to detail. - Collaborative team player with a proactive and solution-oriented approach. Preferred Qualifications - Atlassian certifications (ACP or equivalent). - ITIL Foundation certification. - Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments. - Experience leading Atlassian implementations, migrations, or governance initiatives. - Familiarity with Agile and Scrum methodologies. - Experience with SQL, reporting tools, or Business Intelligence solutions. - Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations. Position Details - Location: Remote - Employment Type: Full-Time - Level: Senior - Language Requirement: Advanced English (B2+/C1) required

• Build core platform from scratch in a small team • Use AI development tools to streamline feature delivery • Design mobile-first rugged user interfaces for technicians • Develop backend systems for tracking results and generating documentation • Integrate with existing tools in the automotive repair industry • Build adaptive checklists and compliance tools for user guidance

Role Description The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket. - Always strive for customer first attitude - Maintain shared spreadsheet as needed for all teams involved - Update tickets accordingly and transfer of data to the spreadsheets - Work with all teams involved for process updates and changes to tickets and documents - Act as liaison between all teams involved, keeping record of all meetings and documents - Work with newly hired users to ensure an excellent day one experience Qualifications - 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people - Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones - Create exceptional documentation in the form of SOP’s, end user and multi team documentation - Strong Excel and tracking skills - Strong technical aptitude–ability to quickly learn new concepts and tools - Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI) - Excellent writing and proofreading skills - Excellent work ethic and strong intellectual curiosity - Ability to work quickly, efficiently, and multi-task - Desire and ability to innovate and improve upon current processes Company Description

Role Description This is a remote position. - Develop Oracle Forms and PL/SQL solutions to transform stakeholder requirements into functional business applications with minimal guidance from the project lead. - Confidently work with legacy enterprise databases that may follow varying standards and structures. - Perform effectively within a fast-paced Agile Software Development Life Cycle (SDLC) environment. - Demonstrate adaptability and a willingness to learn new approaches to problem-solving. - Identify gaps or inconsistencies in ticket requirements and collaborate with the team to address them. - Independently troubleshoot and resolve software defects and issues. - Analyze and work within existing codebases to gain a deeper understanding of system functionality. - Implement feedback received during code reviews conducted by the project lead. - Maintain a proactive mindset toward understanding Westgate’s operations and gaining deeper knowledge of business processes. - Continuously adapt to new methodologies, tools, and problem-solving techniques. - Ensure all code is thoroughly tested before deployment to production environments. - Adhere to established team coding standards and best practices. - Respond to questions regarding developed code and project work from team members and cross-functional stakeholders. - Provide accurate estimates for development tasks and project deliverables. - Demonstrate excellent communication skills when interacting with both technical and non-technical team members. Qualifications - Bachelor's degree in Software Engineering, Computer Science, or a related discipline (or equivalent industry experience). - 3+ years of experience in software development within Unix and Windows environments. - 3+ years of experience working with Oracle Forms and PL/SQL. - 3+ years of experience working with Oracle Database. Requirements - Experience working within the hospitality, timeshare, or rental industries. - Experience with Oracle APEX. - Experience working with legacy enterprise systems. - Experience participating in modernization initiatives or migrating legacy technologies to modern technology stacks.

• Design, build, and maintain Salesforce Flows (Screen Flows, Record-Triggered Flows, etc.) • Manage and optimize Salesforce configurations, including objects, fields, permissions, and page layouts • Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions • Perform data management tasks, including data imports, exports, and cleanup • Maintain and improve automation processes (Flows, validation rules, workflows) • Troubleshoot system issues and provide ongoing support to end users • Work closely with the development team on integrations and enhancements • Document system configurations, processes, and best practices

• Design, develop, and maintain automated test frameworks for mobile applications. • Perform both manual and automated testing for iOS and Android applications. • Build scalable QA automation solutions using Appium integrated with Flutter applications. • Create and execute test plans, test cases, and regression suites. • Identify, document, and track software defects and inconsistencies. • Collaborate closely with developers, product teams, and stakeholders to ensure software quality standards. • Participate in CI/CD and quality improvement initiatives. • Ensure high performance, stability, and usability of mobile applications.

• Develop backend functionality in Drupal. • Build and maintain custom modules. • Implement REST integrations for decoupled architectures. • Optimize platform performance and scalability. • Apply development best practices (Clean Code, SOLID, design patterns). • Participate in code reviews and technical collaboration with the team. • Manage tasks and tracking using Jira. • Actively participate in agile ceremonies (dailies, planning, etc.).

• Define and communicate the product vision for automation solutions, digital assistants, and AI agents. • Manage and prioritize the Product Backlog (focused on AI features, RPA, integrations, models, and pipelines). • Translate business needs into User Stories, acceptance criteria, and functional artifacts. • Lead grooming, refinement, and planning sessions with development teams, RPA architecture, and AI specialists. • Ensure traceability between requirements, deliverables, and business-impact KPIs. • Make data-driven decisions using product metrics, analytics, and user behavior. • Coordinate with areas such as Security, Data, and Legal to ensure regulatory compliance and ethical AI use. • Manage dependencies, risks, and the product roadmap. • Present functional demos to stakeholders, validating increments and prioritizations. • Facilitate alignment among multidisciplinary teams: developers, data scientists, ML engineers, QA, and business stakeholders.

• Laserfiche Workflow and Process Development -Design, build, and maintain Laserfiche Workflows, Business Processes, and eForms to improve efficiency. • Configure process logic, routing rules, and automation tasks in Workflow Designer. • Integrate Laserfiche with external systems and databases using lookups, web services, or custom scripts. • Test, debug, and deploy workflows ensuring compliance with business and security standards. • System Configuration and Administration -Configure and maintain templates, metadata, and folder structures for document management. • Manage folder-level security, permissions, and retention policies to ensure compliance. • Set up database lookups, field rules, and form logic for data validation and automation. • Troubleshoot and resolve workflow or automation issues. • Collaboration and Documentation -Work with stakeholders to gather requirements and translate them into functional Laserfiche solutions. • Document workflows, data mappings, and configuration changes for internal reference. • Train and support end users on workflows, forms, and repository use. • Continuous Improvement -Monitor performance and recommend process optimizations. • Stay updated on new Laserfiche features, modules, and best practices. • Evaluate and implement new modules or third-party integrations.

• Act as the operational extension of leadership within the technical organization • Build scalable delivery systems • Translate executive vision into execution • Help a growing technology company scale beyond founder dependency • Responsible for technical architecture, delivery workflows, and executable requirements for the engineering team