Sutherland

• Provide exceptional customer service and act as a brand ambassador for our customer • Support all aspects related to the customer's digital sports platforms • Create best-in-class experiences for all fans that contact us • Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.) • Effectively use all available technology tools and resources to resolve fan inquiries • Develop/maintain a general knowledge of client’s products and services

• Responsible for the accurate review, abstraction, and assignment of ICD-10-CM, CPT, HCPCS, facility-specific charging methodologies, and applicable modifiers for Emergency Department (ED) facility encounters. • Ensure coding accuracy, regulatory compliance, appropriate reimbursement, and adherence to client-specific coding guidelines, payer requirements, and industry standards. • Review clinical documentation, emergency department records, physician documentation, nursing notes, ancillary reports, and charging information to accurately capture facility services rendered during emergency department visits. • Accurately assign facility Evaluation and Management (E/M) levels in accordance with client-specific emergency department leveling guidelines and facility charging methodologies, including knowledge of the ACEP tool. • Analyze documentation from nursing staff, physicians, ancillary departments, and diagnostic services to ensure complete code assignment and charge capture. • Apply official coding guidelines, CMS regulations, National Correct Coding Initiative (NCCI) edits, and payer-specific requirements. • Participate in coding quality reviews, audits, educational initiatives, and process improvement activities.

Role Description In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends). - Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. - Advise the customer of their account open and closed accounts. - Provide customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. - Assist customer with information on all optional products. - Assist customer with extensions and deferral in times that may not be able to pay. - Taking payments and reviewing history/notes and clearly communicating account statuses to customers. - Maintain accurate records of customer interactions, including any issues that arise and their resolution. - Recommending appropriate solutions to customers by analyzing their accounts as a specialist. - Must be comfortable with manual calculations. - Must be comfortable handling multiple systems at one time. Qualifications - Excellent verbal and written communication skills and are a strong multitasker. - Strong attention to detail. - Drive to solve problems and meet goals. - Familiarity with Microsoft Office tools. - Experience in customer service. - High school diploma or equivalent. Requirements - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems. - Productive, quiet and distraction-free, secure place to work. - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Benefits - Competitive rate of $14/hour. - Medical, dental and vision benefits. - Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!). - Additional pay incentives as well as monthly rewards & recognition programs. - Advancement opportunities – 80% of our frontline leaders have been promoted from within. - Employee Discounts. - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.

Role Description As a Customer Service Agent – Payments & POS Solutions, you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals, POS systems, and payment processes while ensuring professional assistance and high customer satisfaction. - Handle calls, emails, and tickets in line with SLA requirements - Provide phone and written support for card terminals and ATMs - Assist with installations, terminal replacements, and activations - Analyze and resolve technical and commercial inquiries, including troubleshooting, error codes, and connectivity issues - Escalate complex cases and maintain accurate documentation in the ticketing system - Support portal access requests and selected back-office activities Qualifications - Very good German skills (C1) and English at B1 level - Previous experience in customer service or technical support is required - Interest in technical topics and a structured way of working - Customer-oriented, solution-driven, and able to work under pressure - Confident using phone, email, and ticketing systems Requirements - Experience in payments, POS, or financial services environments (Nice to Have) - Basic knowledge of Excel and ticketing systems (Nice to Have) Benefits - Attractive salary package with bonus system, food vouchers - Permanent employment contract and 21 days paid vacation - Additional health and life insurance - Paid training and clear career development opportunities - Modern work environment, team events, and recognition programs

• Process and validate vendor invoices in accordance with company policies and procedures • Investigate and resolve invoice discrepancies related to Purchase Orders (PO), Goods Receipt Notes (GRN), and unit pricing • Coordinate with suppliers to resolve invoice and payment-related queries • Download and process invoices received through supplier portals • Perform Travel & Expense (T&E) claim processing and ensure compliance with organizational guidelines • Provide timely support to employees regarding T&E-related queries and issue resolution • Manage and respond to internal and external communications received through the CMB/shared mailbox • Support Vendor Master Data Management (MDM) activities, including vendor creation, modification, and maintenance requests • Conduct supplier calls for issue resolution and verification of vendor master data details • Perform vendor statement reconciliations and identify outstanding items for resolution • Collaborate with procurement, finance, and business stakeholders to ensure smooth invoice processing and payment cycles • Maintain process documentation and adhere to SLA and compliance requirements

• Implement and support Disaster Recovery solutions across on-premises data centers and poly-cloud environments. • Perform hands-on backup, restore, replication, and recovery operations. • Execute DR drills, failover, and failback activities and validate RTO/RPO objectives. • Administer and troubleshoot Linux operating systems in DR and recovery scenarios. • Work on storage platforms (SAN/NAS/Object) to support replication and recovery requirements. • Support network and connectivity dependencies required for DR execution. • Identify, troubleshoot, and resolve issues related to backup jobs, restores, and replication failures. • Participate in incident response and major outage recovery activities. • Maintain DR runbooks, SOPs, and operational documentation. • Collaborate with architecture, cloud, and security teams to ensure DR readiness. • Provide operational input for DR improvements and optimization.

• Provide exceptional customer service as brand ambassador for sports fans • Support all aspects related to customer's digital sports platforms • Create best-in-class experiences for fans • Educate fans and help them accomplish their streaming goals • Use technology tools to resolve fan inquiries • Develop and maintain knowledge of client’s products and services

• Accurately enter, update, and maintain provider information in internal systems • Validate provider credentialing data, contracts, and demographic data to ensure accuracy • Ensure provider records are in compliance with CMS, HIPAA, and state/federal regulations • Conduct routine audits and reconciliations to maintain data integrity. • Review and load the required data into the health plan system as the process guidelines require • Manage and monitor daily activities and meet the set targets • Work independently and complete the tasks in established timeframe with minimal supervision • Must be able to prioritize and complete all job duty requirements • Must be able to adhere to changes based on department and/or business

Role Description We are seeking a detail-oriented Accounts Payable with German professional to support end-to-end invoice processing and support to vendor management activities. The role involves: - Invoice processing - Invoice discrepancy resolution - Travel and expense processing - Supplier and employee communication - Vendor master data support - Reconciliation activities to ensure timely and accurate financial operations Key Responsibilities: - Process and validate vendor invoices in accordance with company policies and procedures - Investigate and resolve invoice discrepancies related to Purchase Orders (PO), Goods Receipt Notes (GRN), and unit pricing - Coordinate with suppliers to resolve invoice and payment-related queries - Download and process invoices received through supplier portals - Perform Travel & Expense (T&E) claim processing and ensure compliance with organizational guidelines - Provide timely support to employees regarding T&E-related queries and issue resolution - Manage and respond to internal and external communications received through the CMB/shared mailbox - Support Vendor Master Data Management (MDM) activities, including vendor creation, modification, and maintenance requests - Conduct supplier calls for issue resolution and verification of vendor master data details - Perform vendor statement reconciliations and identify outstanding items for resolution - Collaborate with procurement, finance, and business stakeholders to ensure smooth invoice processing and payment cycles - Maintain process documentation and adhere to SLA and compliance requirements Qualifications - Bachelor’s degree in Commerce, Finance, Accounting or related field - Proficiency in German at a B2 level and English at a B1 level or higher - 1–3+ years of experience in Accounts Payable or Finance & Accounting operations - Experience working with ERP systems and shared service environments Requirements - Accounts Payable (AP) - ERP Systems (Oracle preferred) - Strong Analytical and Problem-Solving Skills - Excellent Communication Skills in English and German (both Verbal and Written) - MS Excel Proficiency

Role Description Sutherland is seeking an attentive and goal-oriented person to join us as a NICE Proposal Engineer. This is a role for a talented professional that is responsible for reviewing, assessing and delivering professional services proposals alongside the NICE sales organization. - Creates new and modifies existing Services pricing quotes based on solution design, RFPs, scope documents or other similar sources using the Enterprise Pricelist and NICE CPQ systems. - Acts as a services pricing gatekeeper – reviewing and optimizing predefined prices, analyzing gross margin and providing discount guidance for individual deals. - Ensures required pro services items are quoted correctly. - Responds to requests from and proactively engages regional sales, solution engineering, sales overlay, and services and sales leaders. - Proactively reviews pipeline reports and ensures appropriate pricing early in the sales cycle. - Monitors and manages NICE professional services renewals status, coordinating efforts to ensure maximum renewal revenues. - Serves as proposal lead for professional services throughout the lifecycle of the proposal. - Coordinates submission of the proposal on the NICE electronic platform. - Maintains a cloud-based repository of quotes, SOWs, design documents, and relevant email correspondence. - Recommends new pricing, sales engagement methodology and CPQ tool user interface improvements. - Identifies opportunities for and executes improved pricing submission efficiency. - Assists with other pricing related projects, as requested and assigned. Qualifications - Minimum 3 years’ experience writing/managing proposals or quotes for technology or consulting companies. - Solid understanding of the Sales lifecycle (RFI, RFP, Evaluation, Legal, SOW, Pricing, Submission). - Strong technical/software functionality orientation. - Demonstrated ability to work across the organization, gathering information from multiple sources. - Excellent written communication skills, strong ability to present information clearly and persuasively. - Ability and willingness to work under tight deadlines and manage multiple priorities. - Solid experience and skills across Microsoft Office applications (Teams, Outlook, PowerPoint, Word, OneNote, and especially Excel). - Ability to work with limited supervision and maintain high productivity and responsiveness. Requirements - Bachelor’s degree in business administration, technology or related discipline.