Implementation Specialist Remote Jobs in Indiana (US)
This page tracks remote implementation specialist openings that are location-eligible for Indiana.
This page tracks remote implementation specialist openings that are location-eligible for Indiana.
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Role Description Cigna is currently seeking a U3000 Regional Implementation Specialist. The Implementation Specialist will support the aligned book of business managing the installation process for clients in the U3000 regional market. The book of business will consist of various complexities for medical, dental, and vision accounts. - Partner and communicate with Implementation Manager and other matrix partners as needed to answer benefit questions related to plan designs, client’s plan interpretation, and Cigna's service administration capabilities. - Oversee the creation and maintenance of the final employer Benefit Summaries and SBCs including ensuring accuracy of client intent. - Update Employer Benefit Summaries and SBCs post audit build as needed. - Ensure all required source documents are IGO and maintained through the document storage process. - Attend internal strategy meetings to assist Implementation Manager with preparing for client interface session. - Attend other internal meetings upon request from Implementation Managers on a case by case basis. - May attend client meetings to participate and provide support as needed on functional implementation processes. - Review and analyze implementation source documents to complete case installation in ePro as needed. - Act as an ePro expert. - Responsible for completing ePRO Maintenance transactions. - Responsible for completing renewal and/or new business ePRO transactions as needed. - Will submit ePro for legislation review and coordinates with legislation analyst on any updates needed. - Determine if ePro inspection is required, partner with ePro Analyst to determine update needed, partner with downstream areas to ensure ePro inspection is completed, and review results. - Update ePro based on feedback from ePro inspection process, if applicable. - Provide support on end-to-end audits as needed to review disjoints in source documents and assist Implementation Manager. - Work fallout reports including DocGen and No Schedules Found and coordinate with Implementation Manager on maintenance activity/updates needed based on review of fallout. - Attend and participate in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role including assigned courses through Cigna University. Qualifications - High School Diploma or GED required. - Bachelor's degree preferred. - Detailed knowledge of Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking preferred. - 3+ years experience in project management/account management/account services/sales, or other areas requiring significant client/customer interaction and ability to effectively problem-solve issues to resolution. - Ability to establish matrix partner relationships and follow through on expectations. - Demonstrates strength and understanding of customer expectations and “sense of urgency” resulting in the ability to influence the organization to meet and exceed customer expectations. - Strong analytical skills. - 5+ years of experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems). - Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. - Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions. - Demonstrated success in negotiations and ability to influence internal/external constituencies. - Demonstrated leadership and motivational skills in fast-paced environment. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Requirements - For this position, we anticipate offering an annual salary of 55,700 - 92,900 USD / yearly, depending on relevant factors, including experience and geographic location. - This role is also anticipated to be eligible to participate in an annual bonus plan. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.
Role Description The job profile for this position is Account Installation Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. The Implementation Specialist will support the aligned book of business managing the installation process for clients in the U3000 regional market. The book of business will consist of various complexities for medical, dental, and vision accounts. - Partner and communicate with Implementation Manager and other matrix partners as needed to answer benefit questions related to plan designs, client’s plan interpretation, and Cigna's service administration capabilities. - Oversee the creation and maintenance of the final employer Benefit Summaries and SBCs including ensuring accuracy of client intent. - Update Employer Benefit Summaries and SBCs post audit build as needed. - Ensure all required source documents are IGO and maintained through the document storage process. - Attend internal strategy meetings to assist Implementation Manager with preparing for client interface session. - Attend other internal meetings upon request from Implementation Managers on a case by case basis. - May attend client meetings to participate and provide support as needed on functional implementation processes. - Review and analyze implementation source documents to complete case installation in ePro as needed. - Act as an ePro expert. - Responsible for completing ePRO Maintenance transactions. - Responsible for completing renewal and/or new business ePRO transactions as needed. - Will submit ePro for legislation review and coordinates with legislation analyst on any updates needed. - Determine if ePro inspection is required, partner with ePro Analyst to determine update needed, partner with downstream areas to ensure ePro inspection is completed, and review results. - Update ePro based on feedback from ePro inspection process, if applicable. - Provide support on end-to-end audits as needed to review disjoints in source documents and assist Implementation Manager. - Work fallout reports including DocGen and No Schedules Found and coordinate with Implementation Manager on maintenance activity/updates needed based on review of fallout. - Attend and participate in team meetings, ongoing forums, training sessions, and other meetings to enhance continuous knowledge for the role including assigned courses through Cigna University. Qualifications - High School Diploma or GED required. - Bachelor's degree preferred. - Detailed knowledge of Cigna's administrative capabilities including benefits, eligibility, ID cards, billing and banking preferred. - 3+ years experience in project management/account management/account services/sales, or other areas requiring significant client/customer interaction and ability to effectively problem-solve issues to resolution. - Ability to establish matrix partner relationships and follow through on expectations. - Demonstrates strength and understanding of customer expectations and “sense of urgency” resulting in the ability to influence the organization to meet and exceed customer expectations. - Strong analytical skills. - 5+ years of experience with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems). - Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. - Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions. - Demonstrated success in negotiations and ability to influence internal/external constituencies. - Demonstrated leadership and motivational skills in fast-paced environment. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. - This role is also anticipated to be eligible to participate in an annual bonus plan.
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. Named a Top Company for Women to Work for in Transportation since 2018 Recognized by Transport Topics as a Top Dedicated and For-Hire Carrier Reflects family values shared with parent company, McCain Foods Limited As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements in alignment with our business practices, capabilities, and values.
Role Description The Contract Implementation Manager is responsible for overseeing the implementation of new contracts and auditing ongoing agreements within the United States. This role manages the full lifecycle of new business launches, reporting to the Vice President of Operations. Key responsibilities include: - Launching contract frameworks by collaborating with customers, business leadership, and internal teams to proactively identify and resolve implementation challenges, ensuring seamless operational startup. - Conducting thorough analyses of customer operations, identifying opportunities for competitive solutions through the application of data analytics and workflow assessment. - Utilizing historical data and trend analysis to inform customers of operational patterns and potential improvements. - Evaluating service levels and continuously developing enhancements for both new and existing contracts. - Monitoring program performance and regularly meeting with clients to review progress and introduce improvements. - Ensuring the adequate deployment of resources, including the recruitment and onboarding of brokers, qualified drivers, part-time staff, and administrative support, to facilitate successful contract launches. - Leading the implementation process and ongoing operations with a focus on continuous improvement. - Providing analysis and innovative recommendations, and conducting periodic meetings and reviews with clients, especially during program modifications. - Supervising contract invoicing and reporting activities. - Conducting post-implementation audits to verify that contractual outcomes align with original costing projections. - Traveling up to 50% to customer sites and company locations to support implementation, conduct reviews, and maintain strong client relationships. Qualifications - College degree with a general business focus plus ten years related experience and/or training; or equivalent combination of education and experience. - Background in transportation including dispatch and supervisory roles. - Safety training experience is an asset. - Proficient in Excel and Word. - Project management experience is an asset. Requirements - To apply, visit the Careers page on our website at dayross.com. - The successful candidate will be asked to provide references and criminal background checks before employment. - Only those candidates selected for an interview will be contacted. Benefits - Day & Ross is committed to applying the preceding by applicable human rights legislation. - The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis. - Such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others. - As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.
Role Description As a Remote Travel Client Care Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. Key Responsibilities - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within travel, tourism, or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive travel perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel. Company Description At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.
• Work with Head of Stock Plan Services to develop policies and procedures for product implementation and support • Develop and maintain client implementation project timelines and workplans • Provide oversight, task assignment, and prioritization to Implementation team members • Build and deliver new client communications for the implementation and go-live processes • Lead new client implementation meetings • Oversee checklists and documentation for new client implementation processes • Transition new clients from implementation to support • Communicate new client onboarding to EASY Plan Setup team at Empower for new client onboarding and EASY-SPS SSO setup • Lead coordination and communication with third-party brokers and third-party administrators for shared client implementation and go-lives • Conduct implementation surveys
We co-create advantaged startups with corporations and entrepreneurs.
• Lead client onboarding and implementation from kickoff through successful launch. • Develop strong relationships with client stakeholders and become their primary point of contact. • Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption. • Conduct regular check-ins to measure adoption, gather feedback, and identify opportunities for improvement. • Coordinate with Product and Engineering to resolve issues and communicate client priorities. • Proactively identify risks to adoption and develop action plans before they become problems. • Ensure clients achieve measurable operational improvements and an outstanding user experience. • Monitoring message volume (between Swift users) for problems and responding promptly to both Product/Technology and users. • Being onsite at client facilities (hospitals) for implementation periods and periodically for in-person meetings. • Design and continuously improve our onboarding methodology. • Create implementation playbooks, templates, and client-facing resources. • Develop repeatable processes that scale as our client base grows. • Define and track client health metrics and operational KPIs. • Build dashboards and reporting that help us understand client success. • Document standard operating procedures and internal best practices. • Identify opportunities to automate repetitive work using AI and software tools. • Recommend improvements to internal workflows that increase consistency and efficiency. • Identify recurring client challenges and recommend scalable solutions. • Synthesize client feedback into actionable product insights. • Partner closely with Product and Engineering to improve usability and workflows. • Help define what “great client experience” looks like and continuously raise the bar.
A Cyncly é uma potência global em tecnologia com mais de 2.400 funcionários e mais de 70.000 clientes em mais de 100 países. A Cyncly transforma a forma como produtos e espaços personalizáveis são imaginados, projetados, vendidos, gerenciados e fabricados. Nossas soluções de software de ponta a ponta conectam designers profissionais, varejistas e fabricantes ao maior repositório de conteúdo de produtos do mundo. A Cyncly traz mais de 30 anos de experiência para oferecer mais valor aos nossos clientes por meio de um portfólio expandido de soluções de ponta a ponta. Nossa presença global nos permite fornecer suporte e vendas de classe mundial com um toque local, garantindo a melhor experiência possível para o cliente. A Cyncly está embarcando em uma jornada empolgante enquanto continuamos a expandir por meio de um forte crescimento orgânico e aquisições complementares, apoiadas por empresas de private equity líderes especializadas em tecnologia.
Role Description You will join a dynamic team with the responsibility of guiding customers through the successful implementation of manufacturing enterprise software solutions for North American customers. You will work with a group of experienced project managers, application specialists, and customer support experts to implement Insight projects (Cyncly ERP solution). Main responsibilities - Deliver successful implementations of our manufacturing solutions both onsite at the customer facility and remotely by providing technical services that may include: - System configuration - Data setup - Machine integration/configuration - Report configuration/development - Stored procedure development - Testing and validation - Management consultation - User training - Guide and support our customers and help them get value out of our solution offerings by providing consultative services that may include: - Needs assessment - Productivity recommendations - Production best practices suggestions - System improvement recommendations - Customer training - Contributing information to strategic plans and reviews - Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks. - Test configuration and solutions to ensure they satisfy customer requirements. - Manage and update task assignments to meet company and customer commitments. - Support knowledge transfer to other team members. - Commitment to building long and lasting client relationships. - Travel may be required. Qualifications - Solid experience in software development and/or implementation. - Prior experience with ERP implementations strongly preferred. - IMOS experience strongly preferred. - Solid base in SQL statements and SQL stored procedures. - Strong attention to deadlines and budgetary guidelines. - Proven success working with all levels of management. - Strong understanding of manufacturing concepts and principles; prior experience in furniture production and/or woodworking industry is an advantage. - Self-starter, highly motivated, able to work in fast-paced environments and execute on multiple concurrent project tasks. - Excellent organizational and time management skills, strong communicator to varied audiences, and good problem-solving skills. - Detail-oriented with skills to absorb, analyze, and practically apply technical information to a variety of customer environments. - Strong interest in software systems. - Familiar with Microsoft productivity tools. - Experience with reporting services. - Advanced English. Benefits - Flexible and autonomous work environment. - Support from teammates and leaders committed to your growth. - Comprehensive benefits package. - Potential for additional compensation such as bonuses and commissions. Equal Opportunity Employer Statement Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.
Empower developers & marketers to create standout content experiences across any digital channel
• Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria • Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok • Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success • Ensure every engagement is set up for success before a single line of code is written • Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle • Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard • Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum • Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail • Build and maintain trusted relationships with senior client stakeholders up to C-suite level • Act as the primary Professional Services point of accountability for the client — the person they call when it matters • Communicate clearly across technical and non-technical audiences, translating complexity into clarity • Represent Storyblok as a trusted advisor in both client and partner settings • Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements • Support pre-sales activity including scoping workshops, commercial proposals, and client presentations • Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks • Work closely with Product and Solutions teams to share implementation insights and inform platform development • Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health • Feed partner and customer feedback into Storyblok's go-to-market and product roadmap conversations
We love listening and partnering with organizations to provide customized and affordable recruiting and HR services.
• Partner with clients to gather, understand, and document deployment and implementation requirements, ensuring successful project outcomes. • Develop and manage implementation plans, timelines, and project schedules while maintaining clear communication with clients throughout the process. • Configure, test, troubleshoot, and validate software solutions to support successful deployments and system functionality. • Deliver client training and ongoing support to promote effective adoption and use of the software platform. • Perform User Acceptance Testing (UAT) and Quality Assurance (QA) reviews on implementation deliverables to ensure accuracy and consistency. • Create and maintain implementation documentation, processes, and best practices to support standardized delivery for future clients. • Continuously evaluate implementation workflows and identify opportunities to improve efficiency, scalability, and the client experience. • Collaborate cross-functionally with implementation, support, and development teams to identify and resolve deployment-related issues. • Provide feedback to the software development team regarding product functionality, usability, and enhancement opportunities based on client and implementation experience. • Stay informed on emerging technologies, SaaS implementation best practices, and higher education industry trends to support ongoing innovation and client success.
This opportunity is available through a leading AI-driven work platform.
Role Description We are sharing a specialised part-time consulting opportunity for program management and implementation planning professionals experienced in reviewing project plans, implementation roadmaps, timelines, milestone trackers, stakeholder materials, risk and issue logs, spreadsheets, slide decks, and presentation-ready business artifacts for accuracy, rigor, clarity, and domain quality. This role supports current and upcoming remote consulting opportunities focused on: - Program management artifact review - Implementation planning evaluation - Rubric-based assessment - Document and spreadsheet review - Slide deck quality review - Structured feedback - High-quality project execution Selected professionals will evaluate AI-generated work products and apply subject-matter expertise to identify factual, analytical, aesthetic, and presentation issues. Qualifications - 5+ years of relevant professional experience in program management, implementation planning, project delivery, transformation planning, change management, PMO support, or related work - Native or professional fluency in English - High proficiency in Microsoft Office and Google Workspace - Strong experience with Google Slides, PowerPoint, Excel, Google Sheets, Word, and Google Docs - Ability to evaluate documents, spreadsheets, and slide decks with strong attention to detail - Excellent written communication skills and ability to provide structured feedback - Ability to work independently in a remote, project-based environment Requirements - Review program materials for accuracy, completeness, rigor, clarity, and practical relevance - Assess whether plans are logically structured, measurable, realistic, and aligned with the stated business context - Identify missing dependencies, unclear milestones, weak sequencing, incomplete ownership, or poor linkage between plans and outcomes - Provide clear written feedback that improves planning quality and artifact usefulness - Review spreadsheets for structure, logic, calculations, formatting, usability, and consistency - Assess slide decks for organization, visual clarity, executive readability, and presentation quality - Identify factual, aesthetic, formatting, and presentation errors across Microsoft Office and Google Workspace files - Apply consistent review standards across documents, spreadsheets, and slide decks Benefits - Remote structure with competitive hourly compensation - Independent contractor role - Fully remote with flexible scheduling - Competitive rates between $70–$110 per hour depending on expertise and project scope - Weekly payments via Stripe or Wise - Projects may be extended, shortened, or adjusted depending on scope and performance - Work will not involve access to confidential or proprietary information from any employer, client, or institution
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PMP, Swift