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• Poppy & Peonies is looking for a strategic, customer-obsessed Director of Retention to own and evolve the full customer lifecycle across email, SMS, loyalty, and retention marketing. • This is a high-impact leadership role where you’ll shape how we build long-term relationships with our community, increase customer lifetime value, and create thoughtful brand touchpoints that keep customers coming back. • You’ll lead retention strategy across CRM channels while partnering closely with creative, ecommerce, and CX teams to deliver seamless customer experiences that feel deeply aligned with the Poppy & Peonies brand. • Own and evolve the retention marketing strategy across email, SMS, loyalty, referral, and post-purchase touchpoints. • Build and optimize customer lifecycle journeys from acquisition through repeat purchase, win-back, and VIP retention. • Develop segmentation strategies based on customer behavior, purchase patterns, engagement, and lifecycle stage. • Lead campaign planning and CRM calendar execution around launches, seasonal moments, and customer engagement initiatives. • Partner with creative teams to ensure all customer communications feel elevated, intentional, and aligned with the brand voice. • Drive strategies that increase repeat purchase rate, customer lifetime value, and long-term customer engagement.
The Operating System for Automated Hiring
**About WIL — Workforce Intelligence Lab**The Workforce Intelligence Lab (WIL) is a research initiative of AlphaHire focused on applied workforce intelligence for the construction industry and built environment. WIL develops workforce intelligence systems focused on: - labor market visibility - workforce planning - compensation intelligence - labor scarcity analysis - workforce analytics - operational workforce interpretation - regional workforce intelligence - construction labor market research The initiative combines publicly available labor data, compensation trends, contractor growth indicators, workforce demand signals, and construction activity into operational workforce intelligence systems for construction firms and industry operators. Learn more:** WIL — Workforce Intelligence Lab **About the role**We are seeking a Founding Director, Workforce Intelligence Research to help support and expand the Workforce Intelligence Lab (WIL). This is a part-time, strategic leadership role focused on helping build the operational and institutional foundation of WIL as the initiative grows. The ideal candidate is someone with experience in: - workforce research - labor market initiatives - workforce development - research coordination - university collaboration - workforce analytics - grant development - public policy research - applied research programs - institutional partnerships This role is not designed as a traditional academic position or recruiting role. Instead, the position focuses on helping build: - workforce intelligence infrastructure - fellowship coordination systems - publication processes - research collaboration - workforce intelligence methodology systems - institutional partnerships - future grant and workforce initiative opportunities
• Own and lead Pigment’s strategy and execution across Global System Integrator (GSI) partnerships. • Manage GSI strategy and senior relationships across our Global Geo's with the support of regional in-market Partner Sales Managers. • Help define and execute Pigment’s GSI strategy, including partner segmentation, prioritization, and long-term value creation models. • Build and maintain executive-level relationships across top-tier GSIs such as Deloitte, EY, PwC, and Accenture. • Establish and own joint business plans, including multi-year revenue targets, industry and use case solutions, geographic expansion, and joint assets. • Drive GTM strategy plus execution, ensuring tight alignment with regional leadership to accelerate pipeline creation and deal closure. • Lead governance frameworks with GSIs, including executive steering committees, QBRs, and performance management. • Scale partner-enabled revenue by building repeatable industry solutions, delivery models, and service offerings in collaboration with GSIs. • Sponsor and guide global enablement programs to ensure GSI teams are trained, certified, and positioned to successfully sell and deliver Pigment solutions. • Partner cross-functionally with Sales, Pre-Sales, Marketing, Product, and Customer Success to embed GSIs into Pigment’s global go-to-market engine. • Act as a key member of the Alliances leadership team, contributing to broader company strategy and representing GSI Alliances at the executive level.
The Operating System for Automated Hiring
Role Description We are seeking a Founding Director, Workforce Intelligence Research to help support and expand the Workforce Intelligence Lab (WIL). This is a part-time, strategic leadership role focused on helping build the operational and institutional foundation of WIL as the initiative grows. The ideal candidate is someone with experience in: - workforce research - labor market initiatives - workforce development - research coordination - university collaboration - workforce analytics - grant development - public policy research - applied research programs - institutional partnerships This role is not designed as a traditional academic position or recruiting role. Instead, the position focuses on helping build: - workforce intelligence infrastructure - fellowship coordination systems - publication processes - research collaboration - workforce intelligence methodology systems - institutional partnerships - future grant and workforce initiative opportunities Responsibilities include: - Help coordinate and support the WIL fellowship ecosystem - Assist with workforce intelligence publication and reporting workflows - Help identify relevant grant, partnership, and workforce initiative opportunities - Support workforce intelligence research coordination and contributor organization - Assist with university and institutional outreach efforts - Help establish scalable operational research processes and documentation systems - Contribute strategic guidance around workforce intelligence initiatives and institutional growth - Support the long-term development of WIL as a workforce intelligence and workforce planning initiative Qualifications - Experience in workforce development initiatives - Labor market research - Workforce analytics - Grant coordination - University research programs - Economic development initiatives - Public policy research - Research administration - Applied research organizations - Workforce planning initiatives - Institutional partnership development Requirements - Experience working within workforce research organizations - University research environments - Workforce development ecosystems - Labor market initiatives - Infrastructure workforce initiatives - Economic development organizations Benefits - Part-time position - Flexible remote participation - Strategic leadership and coordination role - Growth-oriented founding position - Long-term expansion potential as WIL evolves What we are building The long-term goal of WIL is to support: - Workforce intelligence systems - Operational workforce planning - Workforce visibility infrastructure - Labor market interpretation - Workforce intelligence publications - Fellowship ecosystems - Advisory collaboration - Future grant-supported workforce initiatives The role is ideal for someone interested in helping shape an emerging workforce intelligence initiative focused on the built environment and construction industry.
Role Description As a Government Account Director, this role will drive incremental group and meeting revenue across Federal and State Government segments by managing a portfolio of government agencies, contractors, and intermediaries. The position requires deep expertise in government procurement processes, decentralized buying environments, and complex stakeholder networks, enabling the identification and conversion of mission-driven lodging opportunities. Leveraging public funding insights and strategic account planning, the role partners across internal teams and hotel stakeholders to deliver compliant, scalable solutions that maximize revenue and market share within the government segment. Your day to day - Strategic Account Management - Understand Key Account(s) drivers, behaviors, values & opportunities - Maintain relationships with multiple key contacts within all subsidiaries and/or business units to maximize revenue delivery - Explore unique ways to drive returns (share shift, Mutual Value, partnerships, etc.) - Anticipate & overcome objections through thoughtful research & consideration of potential solutions, impactful negotiation skills and creative problem-solving - Prioritize time to think & strategize; create & execute a Strategic Account Plan - Be a strategic leader of account team(s) as applicable - Ensure all managed accounts have thoughtful account plans, strategies & actions to support maximizing market share opportunities for IHG; engage with customers as appropriate - Work Collaboratively - Appropriately share information & ideas across stakeholder groups & IHG tools & resources to advance sales efforts - Be a valued advisor sought out by others for guidance - Exhibit the ability to influence without authority & successfully navigate a highly-matrixed organization - Encourage & participate in open & honest dialogue amongst account teams, peers & leaders - Champion interdependency & act as a liaison for Global Sales in cross-functional working groups - Sales & Business Acumen - Possess end-to-end critical thinking skills: the ability to interpret & action data, articulate a business case, and evaluate ROI/financial impact of potential actions - Has command, drives usage, and ensures team subject-matter expertise of all IHG sales tools & methodologies; leverages people & team resources to optimize revenue opportunities - Research & action calculated risks to enhance our ability to close revenue & shift market share amongst key accounts - Ensure team achieves yearly financial targets & business goals - Embody a seeker mentality; always look for the next revenue opportunity within your accounts - Owns and champions the vision and strategy of the specific industry grouping for which you are responsible, executing through a sound market business plan Qualifications - Bachelor’s or Master's Degree in Marketing, Management, Business, Hospitality or an equivalent combination of education and work-related experience. - Minimum of 3 years of experience supporting the Government segment – on or above property. - Demonstrated experience with a deep understanding working with government customers. - Understanding the nuances of government procurement. - Working with global companies with multiple stakeholders, cultural teams and complex buying processes. - Demonstrated expertise in U.S. Federal and State government travel procurement processes, including RFP cycles, contract compliance, and government rate structures (e.g., per diem, ceiling rates), with the ability to align hotel offerings to regulatory requirements. - Deep understanding of government group and meeting demand drivers, including TDY travel, training exercises, mission-driven gatherings, and emergency response lodging, across military, federal agencies, and state entities. - Proven ability to navigate decentralized decision-making environments, managing relationships across installations, agencies, and departments where lodging decisions are made at the local or unit level. - Experience managing complex, multi-stakeholder government accounts, including coordination with intermediaries (TMCs, housing providers), contractors, and direct government buyers to capture group and extended-stay opportunities. - Demonstrated capability to identify and convert non-traditional group opportunities, such as large-scale training events, base relocations, infrastructure projects, and disaster response, into incremental hotel revenue. - Expertise in managing high-volume opportunity pipelines, prioritizing accounts based on revenue potential, mission alignment, and geographic demand across a large and fragmented government landscape. - High level of adaptability and problem-solving ability to respond to rapidly changing government priorities, funding shifts, and operational constraints, ensuring continuity of business and revenue delivery. - Demonstrated sales management experience in organizing, planning and executing large-scale sales segment plans from conception through implementation. - Demonstrated knowledge of hotels and hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills. - Demonstrate a strong commercial acumen and hold a high-level understanding of operating in an owned managed and franchised environment. - Experience with franchise organization or ownership constituencies is preferable. - International experience or handling accounts with international scope is required. Requirements - Travel – 30-40% - Location – Remote: Candidate must reside in the United States within 1 hour proximity to a major US airport. - The salary range for this role is $84,000.00 to $115,000.00. This role is also eligible for bonus pay (as applicable). Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
Role Description We're looking for a Director of Guest Experience to help shape and elevate the hospitality experience across six companies within the Stayd collective. This is a fully remote role, based in the US. This role will serve as the strategic and operational leader for Guest Experience across multiple brands and markets. The Director of Guest Experience will oversee: - Guest communication strategy - Service standards - Team development - Escalations - SOP creation - Quality assurance - Operational alignment across all six companies A major focus of this role will also be helping modernize and evolve the Guest Experience department through technology, AI, and operational innovation. This person will help optimize: - AI-assisted communication tools - Automations - Operational workflows This is not a corporate CX role. This is a hands-on operational leadership position for someone who understands hospitality at a deep level, thrives in fast-moving environments, and knows how to build scalable systems without losing the human side of guest experience. This person will work closely with company leadership teams to improve: - Guest satisfaction - Operational efficiency - Communication workflows - Team accountability One moment you may be reviewing KPIs and building department strategy, and the next you may be jumping into a difficult guest escalation, refining SOPs, or helping operational leaders troubleshoot workflow gaps. The ideal candidate understands that exceptional hospitality is equal parts people, systems, accountability, communication, and consistency, and knows how to scale all five successfully across multiple brands and markets. Qualifications - 4+ years of leadership experience in hospitality, vacation rentals, or hotels operations is required - Strong experience leading remote and/or multi-market teams - Deep understanding of the short-term rental industry strongly preferred - Tech-forward, highly adaptable, and excited by evolving technology and AI tools - Experience with platforms such as Guesty, Breezeway, Slack, Airtable, HubSpot, Conduit, AI-assisted communication tools, or similar systems strongly preferred - Someone who embraces innovation and actively looks for smarter, more efficient ways to operate - Proven ability to build systems and processes in fast-growing environments - Comfortable handling high-level guest escalations and operational challenges - Strong operational mindset with a solutions-oriented approach - Strong written communication skills with the ability to coach others on guest messaging and tone - Ability to balance hospitality, operations, and financial realities simultaneously - Calm under pressure and capable of making thoughtful, fast decisions - Bilingual (English/Spanish) strongly preferred Requirements - Lead and oversee Guest Experience operations across 6 vacation rental brands - Manage Guest Experience leadership teams and support frontline team development - Create scalable hospitality standards while maintaining each company's unique brand voice - Improve guest satisfaction, response times, resolution handling, and review performance - Build, refine, and audit SOPs, workflows, and escalation processes - Analyze guest communication trends, operational gaps, and recurring pain points to drive improvements - Oversee guest communication standards across Airbnb, VRBO, Booking.com, direct bookings, and internal systems - Help optimize AI-assisted communication tools, automations, and operational workflows - Identify opportunities to leverage technology and AI to improve efficiency, consistency, reporting, and guest communication - Review escalated guest situations and guide resolution strategy - Monitor KPIs including review scores, response times, team productivity, and resolution rates - Help unify service standards across the Stayd collective while supporting operational growth First 90 Days - Conduct a full audit of current Guest Experience operations across all 6 companies - Evaluate workflows, staffing structures, SOPs, QA standards, escalation handling, and communication systems - Identify operational inefficiencies, recurring guest issues, and service gaps - Build relationships with operational leaders across all brands and markets - Create and present a strategic Guest Experience development plan with clear priorities, measurable goals, and implementation timelines - Recommend scalable improvements for staffing, automation, training, communication standards, and operational alignment - Identify opportunities for improved AI adoption, operational tooling, and automation efficiencies - Establish baseline KPIs and accountability metrics across the collective - Begin implementing immediate operational wins while developing a longer-term Guest Experience roadmap Benefits - $80,000 base salary - On-target earnings (OTE) up to $110,000 - PTO + flexible work environment - Fully remote position based in the US - Opportunity to help shape and scale a growing hospitality collective - Fast-moving, collaborative, no-corporate-fluff environment - Leadership team made up of real operators who understand the business firsthand - Long-term growth opportunities within a rapidly expanding platform
Altera Digital Health is dedicated to reshaping the future of healthcare by providing innovative digital health solutions that improve the delivery and quality
Title: Director Product Management locations North Carolina, United States time type Full time job requisition id R0043893 Job Description: Altera Digital Health Director, Product Management US – EST time zone – Remote Overview Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, Health Quest™ and CareInMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. As the Director of Product Management for our Clinical portfolio, you will take ownership of our core Electronic Health Record (EHR) solution. This is a highly visible and autonomous role where you will act as an entrepreneur, defining the product vision, strategic roadmap, and leading market research. Key Responsibilities Develop and execute a short-term product strategy for the Clinical portfolio that aligns with the company's long-term vision. Define product goals, themes, features, and requirements that drive an exceptional user experience and deliver high value to our clients. Lead and mentor a team of product professionals, fostering a culture of accountability, innovation, and continuous improvement through direct coaching and process design. Conduct in-depth market analysis and client engagement activities to validate product direction and identify new opportunities. Serve as the chief product evangelist, championing the portfolio internally and externally to drive market adoption. Collaborate closely with cross-functional partners, including Development, QE, Marketing, and Services, to ensure successful go-to-market execution. Oversee team metrics, project timelines, and risk management, using data to drive decisions and ensure projects remain on track and on budget. Act as a key escalation point for clients, addressing challenges and gathering feedback to enhance the product. Qualifications/ Experience: Approximately 10+ years of progressive experience in software product management, with a proven track record of leadership. Deep understanding of the US healthcare industry, including clinical workflows (from patient intake through discharge) and US health policy. Demonstrated experience leading, coaching, and managing a large, multi-disciplinary product team. Expert knowledge of the software development life cycle (SDLC), with extensive experience in Agile and Scrum methodologies. Exceptional organizational and project management skills, with the ability to manage numerous complex projects simultaneously. Strong analytical skills; highly proficient in using Excel (e.g., pivot tables) and data analysis to mitigate risk. Familiarity with Power BI is a plus. Experience with product management tools such as Confluence is preferred. Previous clinical experience is a significant advantage but not required. A Bachelor's degree in a relevant field is preferred. Working Arrangements This is a full-time, remote role based in the United States. Candidates must be able to work core hours within the Eastern Time Zone (EST) to ensure effective collaboration with our global teams. Travel Up to 10% travel may be required for client meetings or internal team events. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. $140,000 - 160,000 USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
Amica Insurance is an award winning insurance company that provides its customers with a wide range of insurance products that include homeowners, auto, persona
Title: Director - Home Rating Plan Location: Lincoln, RI, United States Description Director- Home Rating Plan Actuarial Department Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Job Overview: Step into a leadership role where your expertise directly shapes the future of home insurance pricing. As Director – Home Rating Plan, you’ll lead a high-performing team of actuaries, analysts, and emerging data scientists to drive smarter, more innovative pricing strategies. In this role, you’ll own the end-to-end evaluation and evolution of the home rating plan, analyzing data, identifying opportunities, and translating insights into impactful recommendations that support profitable growth. You’ll play a critical role in advancing pricing initiatives, championing innovation, and guiding continuous improvement through research, iteration, and forward-thinking solutions. This is an opportunity to influence strategy, develop top talent, and make a measurable impact on the company’s performance, all while working at the intersection of data, technology, and business results. Responsibilities: - Oversee and guide the development of innovative pricing strategies for the home line of business. - Collaborate with data scientists, state management, and rating and implementation teams to develop and implement enhancements to the home rating plan - Monitor and analyze market trends and competitor pricing systems and strategies to aid in the development of new rating elements - Identify and work with third-party vendors to enhance data available for pricing accuracy. - Monitor impact of implemented initiatives to ensure accuracy of implementation and achievement of desired business outcomes. - Lead and motivate a team of actuaries, analysts and junior data scientists to accomplish company strategies and goals. - Present findings and recommendations to Actuarial and State Management leadership and other stakeholders. - Provide guidance and statistical support for rate filings associated with recommendations, including the incorporation of state restrictions into new features and supporting communication with Departments of Insurance to gain state approval. This role is open to full-time remote work, or hybrid onsite in our Lincoln, RI office. Our normal business hours are 8am – 5pm Eastern Time. This role does not currently offer employment visa sponsorship. The salary range for this position is $149,000-$229,000. All offers are based on both education and experience. This is a full-time position based on a 37.5 hour work week. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance. Total Rewards: - Medical, dental, vision coverage, short- and long-term disability, and life insurance - Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly - Holidays - 14 paid holidays observed - Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment - Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution - Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals - Generous leave programs, including paid parental bonding leave - Student Loan Repayment and Tuition Reimbursement programs - Generous fitness and wellness reimbursement - Employee community involvement - Strong relationships, lifelong friendships - Opportunities for advancement in a successful and growing company Qualifications: - Credentialed Member of the Casualty Actuarial Society (ACAS or FCAS) or Charted Property Casualty Underwriter (CPCU) designation preferred - 7-10 years of progressive experience in property casualty personal lines insurance (Home preferred) pricing/product analytical areas. - Strong proficiency in actuarial software and tools. - Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. - Strong communication and presentation skills, with the ability to convey technical information to various stakeholders. - Proven leadership experience, with the ability to manage and develop a team of actuaries and analysts. - Ability to work collaboratively in a fast-paced and dynamic environment. - Experience with rating plan development, analysis, and implementation. - Strong project management skills, with the ability to lead large-scale projects and manage multiple projects simultaneously. Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica: Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
Role Description The Account Director, Specialty Pharmacy Networks is responsible for leading contractual and operational engagement across applicable Limited Distribution Networks (LDN), Group Purchasing Organizations (GPOs), Integrated Delivery Networks (IDNs), and select independent pharmacy partners across Specialty Care and General Medicines portfolios reporting to the Senior Director, Specialty Pharmacy Strategic & Limited Networks. - Lead institutional customer engagement and contracting execution. - Ensure optimal product and patient access, financial performance, service delivery, data exchange, and overall patient experience across the distribution ecosystem. - Lead GPO channel execution and serve as the Trade & Channel subject matter expert and customer-facing lead for Health Systems and IDNs. - Reports to Senior Director, Limited Network & Rare Blood Pharmacy Trade Accounts. - Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. Qualifications - Bachelor’s degree required. - 7+ years of experience in pharmaceutical market access, trade, specialty pharmacy, or network management. - Experience managing limited distribution networks and specialty pharmacy relationships. - Strong knowledge of GPO, IDN, and health system dynamics, including contracting and reimbursement models. - Proven experience in contract negotiation, GTN management, and financial accountability. - Deep understanding of specialty product access, patient journey, and distribution logistics. - Strong communication, influencing, and relationship management skills. - Ability to operate effectively in a cross-functional, matrixed environment. - Ability to travel up to 30–40%. Requirements - Experience leading GPO or institutional contracting strategies (preferred). - Payer contracts experience (preferred). - Market Access contracting experience (preferred). - Experience working with independent specialty pharmacies within limited networks (preferred). - Experience supporting product launches and complex distribution models (preferred). - Advanced degree (MBA or similar) (preferred). Benefits - Supportive, future-focused team environment. - Opportunities for career growth and development. - Comprehensive rewards package recognizing contributions. - Wide range of health and wellbeing benefits, including high-quality healthcare and wellness programs. - At least 14 weeks’ gender-neutral parental leave.
We make managing your home Second Nature with our user-friendly products and services.
• Develop and implement a best-in-class onboarding strategy that aligns with company objectives and customer success metrics • Identify and refine onboarding workflows to increase efficiency, reduce time-to-value, and improve customer experience • Work closely with Sales, Product, Customer Success, and Support teams to ensure seamless customer transitions and alignment on goals • Design scalable, yet tailored onboarding programs for different customer segments, ensuring proactive engagement and early adoption of key features • Leverage automation and technology to scale onboarding efforts while maintaining a personalized touch • Establish and monitor key performance indicators (KPIs) such as time-to-value, activation rates, and customer satisfaction • Recruit, mentor, and develop a high-performing onboarding team, fostering a culture of excellence and continuous improvement • Gather feedback from new customers to identify pain points and drive improvements in the onboarding experience
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