Novartis

• Interact with large, complex accounts to support patient access within their aligned therapeutic area product(s) • Proactively provide face-to-face education on programs to providers and staff in order to support integration of those products into office processes and workflows • Work with key members of therapeutic area offices (e.g., executives, providers, administrators, billing and coding staff, claims departments, revenue cycle managers) in order to appropriately support patient access to products • Ability to analyze problems and offer solutions • Understand specifics and support questions associated with patient reimbursement and provide support on reimbursement issues with third party payers at the provider-level • Supports pull through on local coverage decisions to enable meaningful patient access within the system • Proactively communicate policy changes or issues that could potentially affect other departments • Maintain expertise in regional and local access landscape, anticipating changes in the healthcare landscape, and act as their aligned therapeutic area product(s) reimbursement expert (as needed) • Interface with Patient Support Center (hub) and Access & Reimbursement Managers on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education • Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement • Responsible for educating HCPs using approved materials regarding acquisition pathways for Novartis products • Educate on buy-and-bill end-to-end processes, workflows, and facility pull-through in complex accounts, including scenarios of centralized and decentralized acquisition, and use of alternative channels such as white bagging, clear bagging, brown bagging, and alternate site of care for administration.

Title: Director, Payer & Pricing Strategy Location: United States Job Description: Job ID REQ-10080119 Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 15% travel. The Director, Payer & Pricing Strategy, will serve as the strategic team lead for large National and Contracted Regional Accounts and Immunology products that represent multi-billion dollars revenue. This position is responsible for creating business solutions that meet both external customer and Novartis business needs by working cross-functionally with internal executive management while gaining customer insights and payer business knowledge to effectively drive customer satisfaction and maximize Novartis business. Additionally, this position will champion the development and cross-functional interaction for optimal US Novartis Innovative Medicines pricing, contracting portfolio and Franchise strategies for assigned in-line, launch and pipeline products. About the Role Key Responsibilities: - Collaborates with other National Account, Pricing & Portfolio Strategy team to develop strategy - Develops account specific and portfolio contract strategies in line with Business Unit sales goals and customer needs; aligns Account strategy with other key Sales, Marketing, Medical and Managed Care functions and ensures cross-functional support - Develops pricing, contracting and channel strategies for optimal patient access and profitability for new and in-line immunology products focusing on the full commercialization continuum - Responsible for the strategic and financial evaluation of potential contracting efforts, support of customer negotiations and end-to end Brand payer contract execution - Supports the development of market access strategies for inline and pipeline products by conducting pre-modelling scenarios for market and competitor analyses, stakeholder and pricing and channel research - Works within ethical and compliance policies and ensures a diverse and inclusive environment free from all forms of discrimination and harassment Essential Requirements: - Education: Bachelor’s degree or equivalent education/degree required; MBA or equivalent preferred - A minimum of 7 years of pharmaceutical industry, Market Access, payer experience or related experience - Thorough understanding and knowledge of US healthcare economics and the drivers of pharmaceutical demand, including pricing and reimbursement - Extensive experience in healthcare contracting and critical understanding of PBM, National and Regional Health Plan business, Medicare Part D, Medicare Part B and changing market landscape - Proven ability to navigate complex customers and build relationships across all key stakeholders, including executive management - Demonstrated prioritization, organizational and analytical skills as well as the ability to create solutions for complex processes and procedures - Inspirational leadership with significant leadership experience and a high level of self-awareness and curiosity with focus on empowering others - Demonstrates high degree of emotional intelligence, adaptability and creativity in solution-oriented ideation – results-oriented, fails fast to learn faster, and embodies an agile, growth mindset - In-depth knowledge of patient access, launch excellence, marketing and business processes and ability to analyze complex business issues - Deep understanding of US pharmaceutical value chain and its business processes Novartis Compensation Summary: The salary for this position is expected to range between $194,600 and $361,400 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Division US Business Unit Marketing Location USA State Remote, US Site Remote Position (USA) Company / Legal Entity U014 (FCRS = US014) Novartis Pharmaceuticals Corporation Alternative Location 1 East Hanover, New Jersey, USA Functional Area Market Access Job Type Full time Employment Type Regular Shift Work No

Role Description The Patient and Community Liaison (PCL) is a pivotal patient and caregiver-facing role that serves as a trusted partner to the Duchenne Muscular Dystrophy (DMD) and Spinal Muscular Atrophy (SMA) communities, fostering meaningful relationships with patients, caregivers, and advocacy organizations. Through live and virtual engagements, the PCL delivers impactful education on DMD, SMA, gene therapy, and Novartis therapies while elevating the voice of the patient community across the organization. Insights gathered from stakeholders are shared with Advocacy, Marketing Strategy, and Product Strategy teams to help shape programs, resources, and market strategies that enhance the patient experience and support business objectives. This position can be based remotely in the following Northeast U.S. states: New York, New Jersey, Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Ohio or Michigan. Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the Hiring Manager. This position will require 70% travel with weekend travel required. Key Responsibilities - Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers. - Empower patients and caregivers with knowledge and tools to navigate their DMD or SMA journey. - Educate patients and caregivers about the benefits, proper use, and potential side effects of the brand product(s), ensuring adherence to company-approved materials and guidelines. - Provide resources and education on treatment expectations. - Develop relationships with local advocacy chapter leads and attend events throughout the country by hosting the Novartis table, meeting with DMD or SMA families, answering questions and delivering presentations. - Reactively respond to virtual inquiries from patients and/or caregivers that come through via phone or email. - Hold virtual meetings with local patient advocacy leads and/or local communities to provide education. - Provide insights/learnings to cross functional teams to help support development of educational materials, presentations, and resources. - Document interactions and feedback from patients and caregivers to improve the education program and support outcomes tracking. - Contribute and participate in required internal and business reviews; may include preparation of meeting materials. - Maintain high scientific and current knowledge about responsible products and therapeutic areas. Qualifications - Bachelor’s degree in healthcare (i.e. social work, genetic counseling) education, or a related field. - At least 5 years of experience in patient education, pharmaceutical, or healthcare support roles. - Ability to travel 70% of time, with weekend travel required. - Bilingual (Spanish/English). - Experience delivering presentations in front of a live audience with exceptional communication/interpersonal skills. - Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries. - Proficiency in using virtual tools for education (e.g., video conferencing, webinars). - Ability to lead, motivate, develop, and influence others. - Strong teamwork and collaborative skills and mindset. - Financial/budgetary experience. Desirable Requirements - Experience in neuroscience/neuromuscular therapies, gene therapy, and rare disease. Benefits - The salary for this position is expected to range between $152,600 and $283,400 per year. - Your compensation will include a performance-based cash incentive and eligibility for annual equity awards. - US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - Employees are eligible for a generous time off package including vacation, personal days, holidays, and other leaves. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com or call +1 (877)395-2339.

• Navigate and resolve challenges within accounts • Build a strategic territory plan • Partner proactively with territory teammates and field teams • Use territory data and market trends for customer engagements • Facilitate planning sessions with key stakeholders • Deliver real-time access support and collaborate with Patient Specialty Services

Role Description Imagine helping reshape how healthcare systems leverage technology to improve patient outcomes across multiple therapeutic areas. As the Associate Director, Health Information Technology, you will serve as a trusted strategic partner to leading health systems and provider organizations, helping accelerate the adoption of innovative health information technology solutions that support diagnosis, treatment decisions, patient management, and clinical workflows. Working across Cardiology, Renal and Metabolic, Oncology, Immunology, and Neurosciences, you will combine technical expertise, customer engagement, and a passion for healthcare transformation to help bring meaningful impact to patients at scale. Location: This position will cover the Pacific Northwest region, including but not limited to Washington, Oregon, Idaho & Alaska, and will require up to 50% travel. The associate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory border. Key Responsibilities - Define and identify key clinical and key customer stakeholders, such as CMIOs, clinical stakeholders, and EHR/EMR vendors, and participate in Health IT-related engagements at the site of care. - Act as a trusted point of contact for population health/health information technology initiatives. - Conduct regular meetings with customers to provide appropriate Health IT-related information. - Create and execute key account plans for how to navigate the customer landscape plus execute on key initiatives. - Serve as technical and workflow subject matter expert to the broader Novartis Account Management team. - Collaborate with Novartis cross-functional account teams for identified accounts, contributing strategic insights on care management evolution, quality, and care initiatives, and HIT implementation and governance. - Contribute to the development of FUSE-approved, scalable, EHR-enabled tools and resources in relation to key therapeutic areas. - Model and promote effective AI use across the team, embedding AI tools into workflows, guiding team members in responsible AI practices, and fostering a culture of experimentation and continuous learning. Qualifications - Bachelor’s degree required. - Minimum of 5 years of experience in Health Information Technology (HIT), health care systems, electronic health records (EHR), or related pharmaceutical or healthcare experience. - Experience in applying health information technology in in-patient and ambulatory settings. Integration of clinical systems across the care continuum. - Hands-on experience with EHR products, such as Epic, Allscripts, eClinicalWorks, and Cerner. - Understanding of the Health IT landscape and its various stakeholders. Knowledge of healthcare reform initiatives and their impact on health systems, pharmaceutical companies, and payers. - Strong organizational, written, and oral communication skills to effectively manage diverse needs, meet deadlines, and evaluate results. Excellent presentation skills. - Customer Obsessed: Demonstrated customer-facing experience with a strong customer service mindset. Deep understanding of customer needs and preferences. - Demonstrated leadership capabilities, including the ability to influence and collaborate with peers, strategic acumen, development and coaching of others to achieve impactful outcomes. - Demonstrates strong data literacy and applies digital and AI-enabled thinking strategically and responsibly to improve decision speed, commercial outcomes, and competitive advantage. - Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. - Ability to travel 50% over a broad geography is required, with the ability to drive and/or fly within the territory and stay overnight when necessary. - Must have a valid driver’s license. Requirements - The salary for this position is expected to range between $145,600 and $270,400 per year. - The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. - Novartis may change the published salary range based on company and market factors. - Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. - US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Driving is an Essential Function of this Role Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only) While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Skills Desired - Agility (Inactive) - Cross-Functional Collaboration - Customer Engagement - Customer Experience (CX) - Customer Insights - Data Analytics - Data Strategies - Digital Marketing - Marketing Strategies - Market Research - Media Campaigns - Product Marketing - Stakeholder Engagement - Stakeholder Management - Team Leadership - Waterfall Model

• Navigate and resolve challenges within accounts to ensure customer needs are met • Build a strategic territory plan by aligning shared priorities and applying insights and tactics • Partner proactively with territory teammates, field teams, and home-office colleagues • Facilitate planning sessions with key stakeholders to solve complex challenges • Deliver real-time access support and work closely with Patient Specialty Services (PSS)

• Provide face-to-face education on access and reimbursement topics • Work with key members of therapeutic area offices to support patient access • Analyze problems and offer solutions • Maintain expertise in regional and local access landscape • Collaborate with cross-functional associates within NPC

Role Description This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in: - Clinical and account-based selling - Access navigation - Collaborative problem-solving - Team orchestration - Omni-channel engagement Key Responsibilities: - Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions. - Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes. - Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support. - Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility. - Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person. - Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency. - Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience. - Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings. Qualifications - Bachelor’s degree required from 4-year college or university. - Experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. - Welcoming candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors. - Proven track record of consistent high-performance in navigating and successfully selling to large accounts and key customers. - Self-starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems. - Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. - Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. - Must have a valid driver’s license. Requirements - Experience across therapeutic groups, disease states, account management strategy, and new product launches. - Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs. Benefits - Comprehensive benefits package including health, life and disability benefits. - 401(k) with company contribution and match. - Generous time off package including vacation, personal days, holidays and other leaves.

Role Description The Access & Reimbursement Manager, NPS- South New Jersey geography. This is a remote & field-based role. Associate must reside within territory, or within a reasonable daily commuting distance of 60 miles from territory. ARM will serve as the key contact and lead for access and reimbursement support-related matters and is responsible for being the local market access expert on: - Payer policy coverage - Multi-channel acquisition pathways - Billing and coding - Claims processing - Reimbursement - Integration of manufacturer support programs into a range of account workflows Additionally, the ARM will continually need to demonstrate a keen ability to problem solve, analyze access and reimbursement issues and opportunities, and proactively communicate changes in the healthcare landscape. ARM will partner closely with other Novartis Pharmaceuticals Corporation (NPC) field associates, including Customer Engagement (Sales) and Market Access, representing NPC with the highest integrity in accordance with NPC Values and Behaviors. ARM will also be required to coordinate and communicate cross-functionally within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third-party affiliates). Qualifications - Minimum three to five years’ experience in public or private third-party Reimbursement arena or pharmaceutical industry in managed care, clinical support, or sales. - Experience with specialty pharmacy products acquired through Specialty Pharmacy networks or specialty distributors (buy and bill). - Experience with coding, billing and office support programs. - Prior account management experience or prior experience with complex accounts (Payer landscape, high patient volume, large systems). - Knowledge of Managed Care, Government, and Federal payer sectors, as well as Integrated Delivery Network/Integrated Health Systems. - Ability to operate as a “team player” in collaborating with multiple sales representatives, sales leadership, and internal colleagues to reach common goals. - Candidate must reside within territory, or within a reasonable daily commuting distance of X miles from the territory border. - Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license. Requirements - Interact within assigned accounts to support patient access within their therapeutic area product(s) providing proactive face-to-face education on product-specific programs to providers and staff. - Ability to analyze problems and offer solutions. - Understand specifics and support questions associated with payer policies (e.g., utilization management, denial, and appeals), drug acquisition and inventory management, and patient/practice reimbursement (e.g., Co-pay, administration, drug claims). - Analyze account reimbursement issues & opportunities (as needed). - Identify trends at a local, regional and national level and partner with purpose internally and externally to support patient pull-through. - Interface with Patient Support Center (hub) on important matters related to patient case management, including tracking cases, issue resolution, reimbursement support, and appropriate office staff education. - Review patient-specific information in cases where the site has specifically requested assistance and patient health information is available in resolving any issues or coverage challenges. - Collaborate with aligned cross-functional associates within NPC to share insights on customer needs and barriers for their aligned therapeutic area product(s) related to access and reimbursement. - Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. - Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines). Benefits - The salary for this position is expected to range between $138,600, and $257,400 per year. - Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. - US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. - Employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Company Description The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

• Serve as a trusted advisor to the Chief Customer Engagement Officer • Drive the planning, execution, and measurement of high-impact strategic initiatives • Lead executive communications and engagement strategies • Act as a central connector across Customer Engagement, Sales Leadership, and enterprise stakeholders • Oversee executive engagement planning, leadership team operations, and meeting excellence • Lead and facilitate complex cross-functional projects • Partner with sales leadership to identify emerging trends • Represent and, when appropriate, serve as a delegate for the Chief Customer Engagement Officer • Synthesize complex information into clear, actionable insights • Champion simplification, continuous improvement, and change management initiatives