Zimmer US, Inc.

Role Description Responsible for identifying and implementing Corporate Sales strategies and tactics to maximize Zimmer Biomet sales growth within assigned territories, accounts and/or product segments. - Establish and grow relevant relationships with target customers and geographic markets that provide a competitive advantage for Zimmer Biomet, including C-Suite, Senior Supply Chain/Sourcing Executive, and Orthopedic Clinical Leadership. - Identify emerging markets and sales opportunities; take action to exploit markets and actualize sales potential in the managed care arena. - Develop contact and foster regular rapport within the distributor network and the medical community. - Coordinate the development and application of appropriate measures for monitoring performance against contract sales and profit objectives in assigned accounts. - Utilize comprehensive knowledge of customer aggregation models, negotiation strategies, and Zimmer Biomet’s pricing policies to provide leadership during the contracting and pricing process. - Support implementation of successful contract positions by coordinating with corporate and customer resources/stakeholders. - Conduct informal market research to analyze and identify market trends and key customer challenges. - Develop and maintain expertise in healthcare economics and orthopedic clinical product line from a Healthcare Provider perspective. - Track monthly progress against goals; deliver on company targets and hit variable quota segments. - Identify opportunities to improve and gain a competitive advantage. Qualifications - Executive level oral and written communication skills. - Demonstrated ability to leverage strong analytical, business acumen, and problem-solving skills. - Knowledge of medical device business and market dynamics. - Knowledge of healthcare provider economics, healthcare reform, and market trends. - Detail-oriented with strong project management and process rigor. - Highly proficient and self-sufficient with Microsoft Office Suite, including making business presentations. - Demonstrated ability to develop detailed, action-oriented, multi-level sale strategies aimed at growing share over an extended period. - Ability to identify customer interests and develop innovative solutions that deliver joint value creation. - Demonstrated ability to develop and foster highly effective relationships internally and externally. Requirements - B.S. degree in business, marketing, or equivalent. - 10+ years experience in sales, marketing, sales management, and national accounts with substantive performance enhancement. - Experience in sales/marketing of healthcare required. - Multifunctional experience in sales, marketing, solutions selling, finance highly preferred. - Travel expectations: up to 50% travel. Benefits - This role has a pay range of $175,000-200,000 annually plus bonus.

Role Description Conducts analytical work to support Market Access strategies and payer submissions. Supports the development and execution of payer strategies through data analysis, monitoring payer trends, and assisting with escalated case resolution, bridging operational execution and strategic insight. How You'll Create Impact - Analyzes payer and reimbursement data to identify market trends and insights. - Develops materials supporting payer engagement and reimbursement submissions. - Collaborates with cross-functional teams on access and pricing projects. - Drafts summaries and reports communicating key findings to stakeholders. - Maintains current knowledge of payer policy and formulary updates. - Assists in preparing business cases and evidence packages for payer negotiations. - Ensures compliance with internal processes and regulatory requirements. - Contributes to the refinement of tools, models, and templates for market access analyses. - Monitors claims data and identifies situations where CD Laboratories may want to contract with third-party payers. - Monitors claims data and identifies negative payer coverage and claims processing issues, identifying methods of resolution and needed advocacy. - Assists with payer contract negotiations, providing recommendations for appropriate contract terms and fee schedule allowances. - Assists with oversight of CD Laboratories claims processing, ensuring efficient and compliant claims processes. - Leads resolution process for payer coverage and denial issues. Qualifications - Understanding of payer decision-making processes and pricing dynamics. - Analytical skills for interpreting reimbursement and access data. - Ability to communicate findings effectively across teams. - Knowledge of policy and regulatory frameworks influencing market access. - Strong planning and coordination skills. - Initiative and accountability in project execution. Requirements - Bachelor's Degree and 2 years of relevant experience, or Associate's Degree and 4 years of relevant experience, or High School Diploma or Equivalent and 6 years of relevant experience. - Bachelor’s degree in healthcare administration, health insurance, nursing or related field is preferred. - 2 years of experience in market access, reimbursement, payer relations, or healthcare analytics is preferred. Travel Expectations - Up to 10% EOE/M/F/Vet/Disability Expected Compensation Range: $79,293 to $100k, plus target bonus.

Role Description The Shoulder Medical Education Associate Manager will assist the strategic planning and execution of educational programs that support the ROSA® Shoulder robotic joint reconstruction platform. This role is instrumental in supporting the high-impact, surgeon-facing training initiatives that drive adoption, proper utilization, and clinical excellence. The ideal candidate has a background in orthopedic procedures, medical training, and/or cross-functional collaboration, with a passion for enhancing surgeon education in robotic technologies. - Support and implement the short- and long-term education strategy for the ROSA® Shoulder Joint Reconstruction platform. - Collaborate with the ROSA & Technology Medical Education team in supporting surgeon faculty to conceive, design, and execute medical education events, ensuring clinical relevance and alignment with product strategy. - Support the planning, coordination, and execution of various types of educational programs, including but not limited to: - National and Local BioSkills Events - National Introductory and Regional Training Events - Virtual Educational Events and Webinars - Local Surgeon Dinner Meetings - Online and On-Demand Educational Content - Industry-Sponsored Side Events at Major Conferences - Develop a strong clinical and technical knowledge of orthopedic enabling technologies, including surgical workflows and competitive landscape. - Establish and maintain trusted relationships with surgeon faculty, ensuring consistent communication and preparedness for ROSA-related programs. - Collect feedback and program metrics to assess training impact, identify improvements, and report on outcomes. - Support cross-functional projects related to education, training content development, and new product introductions. This is not an exhaustive list of duties or functions and may not represent all essential functions as defined by the Americans with Disabilities Act. Qualifications - A basic understanding of technical medical terminology, web-based technology, and personal computing. - Familiar with best practices in adult learning and instructional design, particularly in hands-on, cadaveric, and virtual learning environments. - Strong interpersonal and communication skills with demonstrated ability to work independently, within a team, and cross-functionally. Requirements - Bachelor's degree in Business, Engineering, Life Sciences, or a related field and a minimum of 2 years of experience in marketing, medical education/training, or medical device sales required. - Upper extremities/shoulders experience is strongly preferred. - Familiarity with Zimmer Biomet’s orthopedic product portfolio, particularly ROSA® or similar enabling technologies, is strongly preferred. - Large Joint orthopedic experience is a significant advantage. Travel Expectations - Up to 50% travel including evenings and weekends supporting educational programs and events. EOE/M/F/Vet/Disability Expected Compensation Range: $100k to $120k, plus target bonus.

Role Description The Shoulder Medical Education Manager will assist the strategic planning and execution of educational programs that support the ROSA® Shoulder robotic joint reconstruction platform. This role is instrumental in leading the high-impact, surgeon-facing training initiatives that drive adoption, proper utilization, and clinical excellence. The ideal candidate has a background in orthopedic procedures, medical training, and/or cross-functional collaboration, with a passion for enhancing surgeon education in robotic technologies. - Support and implement the short- and long-term education strategy for the ROSA® Shoulder Joint Reconstruction platform. - Collaborate with the ROSA & Technology Medical Education team in supporting surgeon faculty to conceive, design, and execute medical education events, ensuring clinical relevance and alignment with product strategy. - Support the planning, coordination, and execution of various types of educational programs, including but not limited to: - National and Local BioSkills Events - National Introductory and Regional Training Events - Virtual Educational Events and Webinars - Local Surgeon Dinner Meetings - Online and On-Demand Educational Content - Industry-Sponsored Side Events at Major Conferences - Develop a strong clinical and technical knowledge of orthopedic enabling technologies, including surgical workflows and competitive landscape. - Establish and maintain trusted relationships with surgeon faculty, ensuring consistent communication and preparedness for ROSA-related programs. - Collect feedback and program metrics to assess training impact, identify improvements, and report on outcomes. - Support cross-functional projects related to education, training content development, and new product introductions. This is not an exhaustive list of duties or functions and may not represent all essential functions as defined by the Americans with Disabilities Act. Qualifications - A basic understanding of technical medical terminology, web-based technology, and personal computing. - Familiar with best practices in adult learning and instructional design, particularly in hands-on, cadaveric, and virtual learning environments. - Strong interpersonal and communication skills with demonstrated ability to work independently, within a team, and cross-functionally. Requirements - Bachelors degree in Business, Engineering, Life Sciences, or a related field and a minimum of 6 years of experience in marketing, medical education/training, or medical device sales required. - Upper extremities/shoulders experience is strongly preferred. - Familiarity with Zimmer Biomet’s orthopedic product portfolio, particularly ROSA® or similar enabling technologies, is strongly preferred. - Large Joint orthopedic experience is a significant advantage. - Up to 50% travel including evenings and weekends supporting educational programs and events. Benefits - Development opportunities - Robust employee resource groups (ERGs) - Flexible working environment - Location specific competitive total rewards - Wellness incentives - Culture of recognition and performance awards Expected Compensation Range $126k to $145k, plus bonus

Role Description The Service Business Process Sr Specialist will be responsible for evaluating, designing, and improving end-to-end service processes within a regulated medical device environment. This role partners closely with cross-functional teams to understand how service work is performed, identify opportunities for improvement, and implement scalable, standardized solutions that enhance operational efficiency, quality, and service delivery. How You'll Create Impact - Evaluate and improve service-related business processes by working directly with cross-functional teams to understand current-state workflows and pain points. - Lead process mapping and capability assessments across people, process, tools, and data within service operations. - Independently identify, scope, and execute process improvement initiatives aligned to service strategy and operational priorities. - Drive process standardization while ensuring compliance with applicable quality, regulatory, and documentation requirements. - Analyze operational and system data to identify trends, gaps, and improvement opportunities, and define KPIs to measure process effectiveness, efficiency, and business impact. - Partner with technology and data teams to improve service reporting and system integration. - Lead cross-functional workshops and working sessions to design solutions, resolve issues, and align stakeholders. - Support organizational change management activities, including communication, training, and adoption of new processes or tools. - Participate in cross-functional teams evaluating new service-related software, tools, and capabilities, including collaboration with third-party vendors and external partners. - Communicate progress, risks, and outcomes clearly to leadership, with a focus on measurable results. This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act. Qualifications - Strong understanding of business process management, continuous improvement, and process standardization. - Ability to work end-to-end across service, quality, IT, and commercial teams. - Data literacy, including the ability to define KPIs, interpret performance metrics, and use data to inform decisions. - Comfort operating in regulated or quality-managed environments. - High degree of ownership, adaptability, and bias toward action. - Ability to facilitate cross-functional discussions and evaluate solutions from a process, operational, and data perspective. - Ability to balance strategic thinking with hands-on execution. Requirements - Bachelor’s degree in engineering, business administration, information systems or a related field required. - 3-7 years of relevant experience in service operations, business process improvement, or operational excellence. - Experience in healthcare, medical devices, manufacturing, or other regulated industries strongly preferred. - Experience with data analytics, reporting, and visualization tools (e.g., Power BI, Snowflake) is preferred. - Experience with service operations and enterprise systems (e.g., ServiceMax, Salesforce, SAP) is preferred. Benefits - Remote location, with domestic/international travel up to 25%. - Expected Compensation Range: $90,000 - $100,000 with 12% target bonus. Company Description At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Role Description The Sales Training Manager will: - Partner with cross-functional stakeholders to understand and address the needs of the ZB Sales Teams. - Serve as a subject matter expert for Knee, Hip, and TDS products and facilitate trainings that cover processes and procedures. - Establish and maintain partnerships with product, marketing, and commercial channels to ensure training content remains aligned with the dynamic nature of the business, including new product launches, product enhancements, market trends, etc. - Consult with interdepartmental teams, including Instructional Designers and Learning Consultants, to remain current in emergent adult learning practices and ensure a program’s value is measured aligned to key performance indicators. - Conceptualize and deliver blended learning experiences utilizing various modalities (eLearning, VR/MR, Classroom, Hands-On, Webinar, and Field Based), accommodating for various learning styles and maximizing knowledge transfer and retention. - Assess learner knowledge and skill acquisition utilizing a variety of quantitative and qualitative methodologies such as pre- and post-tests, skill demonstrations, case presentations, role plays, and surveys and provide constructive feedback and coaching to learners based on outputs. - Ensure program application and facilitation is within budget by utilizing resources and leveraging technology and innovation while maintaining high standards of quality and compliance with regulatory requirements. - Train additional team members as needed. - Share best practices, provide mentorship and coaching, and facilitate train-the-trainer sessions to build a robust and scalable training infrastructure. Qualifications - Requires a Bachelor’s in Business Administration, Sales, Marketing, Kinesiology, or related field (3- or 4-year bachelor’s degree accepted; 3 years of study toward a bachelor’s degree accepted) or foreign equivalent. - Must have 5 years of experience in job offered or related position. - Must have 5 years of experience with the following: Leading workshops in an orthopedic or medical device industry; and Orthopedic sales. - Must have experience with the following: Managing a sales team; Budget management and resource optimization to deliver on department goals; and Microsoft Office suite and other Communication tools, including Microsoft Teams for Project Management and Survey Platforms. Requirements - Role requires up to 40% of domestic travel. - Position permits remote work up to 5 days per week throughout the U.S. Benefits - Development opportunities. - Robust employee resource groups (ERGs). - Flexible working environment. - Location specific competitive total rewards. - Wellness incentives. - Culture of recognition and performance awards. Company Description At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

Role Description The Technology Training Associate Manager will support sales force education for Zimmer Biomet digital technologies, robotics, and implant solutions. - Organize, provide, and follow-up on the training of the sales force and clinical support team for the US. - Responsible for maximizing company sales and earnings through the successful implementation, management, monitoring, and updates of an effective training and development curriculum. - Designed to continuously improve the skills, competence, and confidence level of our North America sales force. How You'll Create Impact - Act as the educational support expert for assigned products. - Develop a multi-layered training program for the sales force and clinical support team (onboarding program, training program, advanced program), including evaluations & certification process. - Organize and deliver training events for the sales force and clinical support team. - Design new eLearning training material in collaboration with the product team (R&D, Marketing, Comm.). - Collaborate with Medical Education to ensure best-in-class customer experience. - Work with global partners to ensure synergy in messaging and training. - Demonstrate the usefulness and efficacy of the training programs through monthly reports. - Provide feedback to the R&D team when required. - Attend product trade shows and training as needed. Qualifications - Excellent, demonstrated training and teaching abilities and communication skills. - Excellent, demonstrated abilities with complex products, preferably with medical devices. - Good knowledge of the sales process and ability to communicate with sales reps and surgeons. - Strong analytical and presentation skills. - Demonstrated leadership and the ability to act strategically. - Ability to work autonomously. Requirements - Bachelors degree and a minimum of 5 years of relevant experience OR - Masters degree or greater and a minimum of 4 years of relevant experience OR - A minimum of 9 years of relevant experience with no completed degree. - Experience at a medical device company with orthopaedic knowledge; Robotics preferred. - Extensive Operating Room experience and interactions with surgeons and sales reps preferred. - Adult learning/teaching experience preferred. Travel Expectations - Up to 50% travel required. Benefits - Competitive total rewards. - Wellness incentives. - Culture of recognition and performance awards. Expected Compensation Range - $90k to $108k plus target bonus.

Role Description The Medical Education Manager, Early Career Education is responsible for the strategic design, development, and execution of high impact medical education programs for Residents, Fellows, and surgeons early in their practice. This role owns the early career education strategy within assigned regions and partners closely with academic teaching institutions to deliver scalable, evidence-based learning experiences aligned with clinical excellence, technology adoption, and business objectives. The position serves as a subject matter leader for early career surgeon education, driving innovation in instructional design, faculty engagement, and program effectiveness. What You'll Create Impact - Early Career Medical Education Program - Own the regional early career education strategy and serve as the thought leader across the Resident to Fellow to Early Practice continuum for an assigned region. - Create comprehensive learning plans that drive engagement pre, during, and post events. - Develop course agendas with faculty, drive instructional design process, and continually improve educational plans. - Identify gaps in early career education and develop innovative learning solutions to support surgeon development and technology adoption. - Manage strategic planning of special medical education programs. - Academic Institution & Faculty Partnership - Establish and maintain strong partnerships with Academic Teaching Institutions, Residency and Fellowship Program Directors, and key educational stakeholders. - Own strategic planning of the Resident / Fellow training programs in an assigned region and in collaboration with key Academic Institutions, including mobile lab programming. - Incorporate technology into teaching programs to ensure early career surgeons have the skills and required certification to adopt enabling technology. - Program Execution, Operations & Budget Management - Lead end to end execution of education programs, including planning, logistics, delivery, and post program evaluation. - Partner with cross functional stakeholders to develop enrollment and engagement strategies for education programs. - Responsible for allocation and management of budget funds as it pertains to the assigned events and tasks within assigned region. Provides input into projections. - Market, Competitive & Outcomes Analysis - Identify new opportunities related to early career medical education. - Track success metrics for early career education programs, using outcomes and insights to inform strategy and continuous improvement. - Use data and learner feedback to drive continuous improvement and innovation across programs. - Conduct competitive analysis to ensure team and plan is on the forefront of innovative learning and learning design. What Makes You Stand Out - Ability to direct and guide the instruction design of medical education programs aligned with adult learning principles. - Ability to identify training needs and link to business objectives. - Knowledge of latest medical education techniques and methodologies. - Proven ability to lead through influence without direct authority. - Budget management and operational planning experience. - Data informed decision making and program evaluation skills. - Strong public speaking, facilitation, and presentation skills. - Proactive problem solver capable of critical situation analysis. - High adaptability in a fast paced, matrixed environment. - Excellent computer skills using Word, Power Point, and Excel. - Physically able to lift 40 pounds and stand for extended periods of time. - Must be comfortable working in a cadaver lab. - Sound knowledge of Orthopedic company’s products and basic understanding of different types of medical education programs. Education and Experience - BS/BA and 6+ years of related experience required, OR 10+ years of related experience if no completed degree. - Experience working with Academic Medical Centers, Residency or Fellowship programs, or surgeon education strongly preferred. - Medical device, orthopedic, or healthcare industry experience preferred. Travel Expectations - Up to 50%, frequently on short notice, including weekends. EOE/M/F/Vet/Disability

Role Description The Clinical Technology Specialist provides in-field technical problem solving support to regional customers and stakeholders. Specifically, the role will support Persona IQ market implementation and will provide assistance to patient, surgeon, care team customers, and sales team by providing technical support for Mymobility and Persona IQ. The role’s aim is to exceed our customer’s expectations by: - Handling appointments with care. - Asking the right questions to enhance customer experience. - Providing prompt follow-up of recommendations and solutions. This role is seen as a vital member of the Persona IQ implementation team responsible for providing a seamless customer experience. This is a perfect opportunity for individuals looking to step into a medical device sales role. We expect the Clinical Technology Specialist to develop into a Junior Account Manager over an 18 month period. Qualifications - Effective interpersonal and communication skills (written/verbal). - Ability to interact effectively with customers and end-users from different cultures and geographies. - Proven ability to work under pressure and successfully handle multiple priorities while promoting a friendly and engaging work environment. - Customer-first and results orientation; acts with a sense of urgency to resolve customer IT issues and delivers results in an efficient and timely manner. - Experience with an Incident Management System is required. - Good problem solving and assessment capabilities, while maintaining a positive relationship with the customer. - Independent decision-making required, in order to effectively resolve issues when other staff may not be available (i.e. off hours). - Ability to cross-functionally collaborate across Zimmer Biomet business units. - Accuracy, attention to detail and timely follow through are critical. - Strong understanding of end-user IT technology; basic understanding of networking technology preferred. - Demonstrates knowledge and compliance to HIPAA standards as a job requirement. Requirements - Associates Degree required; bachelor’s degree in Information Technology, Science, Engineering or related field preferred. - Technical IT certifications preferred. - 2-3 years of experience in computer maintenance and support or equivalent combination of education and experience. - Experience in customer support preferred. - Formal education or experience with non-English languages and other cultures is highly desirable. - Valid driver’s license with reliable transportation. Travel Expectations - 50%-70% travel required. - This is a remote position; however, candidates must be based in the San Francisco Bay Area with travel covering the entire West Coast. Expected Compensation - $65,000 - 70,000 base salary, role has overtime meaning take home pay would be higher + bonus opportunity.