Vultr

• Design and build the next-generation bare metal deployment pipeline to achieve sub-60-second provisioning times • Develop and maintain Vultr’s bare metal automation and management toolkit • Implement automated firmware update workflows across the bare metal fleet using IPMI/BMC protocols • Build and optimize kexec-based fast boot and provisioning flows to minimize deployment latency • Integrate cloud-init and instance metadata service for bare metal, enabling consistent configuration across VM and BM products • Develop Puppet and Ansible modules for bare metal server configuration and lifecycle management • Architect and implement VPC networking for bare metal instances, including network attach and routing automation • Collaborate with the Provisioning and Orchestration teams to unify OS image pipelines and ensure bare metal integrates cleanly with Vultr’s reservation and assignment systems

• Lead the engineering team responsible for the day-to-day implementation, scaling, and operation of AI compute clusters. • Translate engineering roadmaps and technical requirements from the Director of AI Infrastructure into detailed project plans and execution milestones. • Drive delivery of cluster deployments, hardware bring-up, node configuration, and integration with orchestration and scheduling systems. • Ensure cluster reliability, uptime, and performance through monitoring, automation, and continuous operational improvements. • Oversee lifecycle operations for bare metal and GPU fleets, including provisioning, configuration management, firmware/driver updates, and hardware validation. • Manage incident response for GPU and cluster infrastructure, ensuring timely resolution and root-cause analysis. • Work closely with AI/ML, SRE, Networking, and Hardware Engineering teams to ensure cluster capabilities meet training and inference needs. • Coordinate with Product to confirm technical requirements, feature readiness, and delivery timelines. • Support integrations across networking, storage, scheduler, and resource orchestration components. • Improve tooling and automation for cluster provisioning, observability, configuration management, and large-scale fleet operations. • Contribute to the development and refinement of multi-tenant scheduling, workload management, and orchestration systems in partnership with senior technical staff. • Identify performance bottlenecks and propose engineering-level optimizations. • Coach and mentor engineers, fostering a high-performance, detail-oriented engineering culture. • Support career development, expectations, and performance management for team members. • Help refine engineering processes, including code reviews, testing standards, documentation, and operational runbooks.

• Strategic Account Ownership: Own and grow strategic customer relationships, acting as the primary point of contact for executive stakeholders and technical teams alike. • Drive AI Infrastructure Revenue: Accelerate the adoption of Vultr’s AI cloud infrastructure solutions by identifying opportunities and guiding customers through the sales cycle—from initial engagement through solution architecture and scale-up. • Customer-Centric Engagement: Understand customer priorities, technical requirements, and business goals to position Vultr’s value proposition effectively and deliver tailored solutions. • Trusted Advisor: Provide thought leadership on AI/ML trends, infrastructure needs, and optimization strategies to senior leaders within your accounts. Help customers navigate the AI landscape and make informed architectural decisions. • Collaborate for Success: Work cross-functionally with Product Management, Solutions Engineering, and Customer Success to ensure alignment on product capabilities, roadmap feedback, and long-term success. • Sales Process Excellence & Operational Hygiene: Document and maintain accurate sales activity data in CRM tools to support MRR forecast accuracy. • AI Ecosystem Engagement: Understand and leverage the AI partner ecosystem to enhance Vultr’s value proposition for Founders and C-suite executives.

• Respond to customer inquiries and provide technical guidance regarding Vultr products and services, including complex or escalated issues. • Act as an incident owner to platform-level alerts and incidents, assessing impact, performing advanced troubleshooting, and initiating appropriate escalation. • Achieve target KPIs, including first response, responses under two hours, ticket resolution, and customer satisfaction tickets. • Perform quality ticket analysis and provide constructive feedback to agents on minimum 2 tickets per agent per week. • Lead complex incident analysis, perform root cause investigations, and develop recommendations to prevent recurrence of platform-level issues • Coordinate with system administration, engineering, networking, and other internal teams to resolve platform-level problems and outages. • Recommends corrective and preventive actions based on analysis of platform behavior and incident trends • Support the resolution of escalated customer complaints by providing technical analysis, clear communication, and timely updates. • Serve as an escalation point for Technical Support Specialists and Engineers, assisting with diagnosis, troubleshooting approach, and resolution strategy. • Create, update, and maintain internal documentation, knowledge base articles, and support procedures to improve team effectiveness and consistency. • Assist in maintaining and supporting enterprise customer environments, including troubleshooting issues related to performance, availability, and configuration. • Serve as subject matter expert, setting diagnostic standards and best practices for the support function. • Assist with training team members including new hires. • Participate in a 24/7 team-based operations environment, including scheduled shift coverage as determined by business needs.

• Strategic Account Ownership • Drive AI Infrastructure Revenue • Customer-Centric Engagement • Trusted Advisor • Collaborate for Success • Sales Process Excellence & Operational Hygiene • AI Ecosystem Engagement

• Develop new web applications using Next.js, FastAPI, and Flask for developer community initiatives. • Maintain existing DevRel applications with Docker and Kubernetes deployments. • Create technical documentation for Vultr Docs including APIs and tutorials. • Document development workflows and maintenance procedures. • Collaborate with engineering teams to gather requirements and deliver solutions. • Engage with developer community to understand needs and incorporate feedback. • Work in a fast-paced environment impacting thousands of developers.

• Lead and manage strategic Developer Relations and ecosystem programs across open source, cloud-native, and developer communities • Build and maintain partnerships with developers, communities, technology partners, and industry stakeholders • Drive cross-functional initiatives involving Developer Relations, Marketing, Technical, Community, Product, and Events teams • Manage end-to-end program execution including planning, onboarding, activation, communications, and reporting • Coordinate content, campaigns, technical initiatives, community programs, and partner activations to drive developer engagement • Develop scalable operational processes, workflows, documentation, and reporting systems for program success • Define and track KPIs, program health metrics, timelines, and stakeholder outcomes across multiple initiatives • Represent Vultr at conferences, community events, ecosystem initiatives, and partner engagements

• Strategic Account Ownership: Own and grow strategic customer relationships, acting as the primary point of contact for executive stakeholders and technical teams alike. • Drive AI Infrastructure Revenue: Accelerate the adoption of Vultr’s AI cloud infrastructure solutions by identifying opportunities and guiding customers through the sales cycle—from initial engagement through solution architecture and scale-up. • Customer-Centric Engagement: Understand customer priorities, technical requirements, and business goals to position Vultr’s value proposition effectively and deliver tailored solutions. • Trusted Advisor: Provide thought leadership on AI/ML trends, infrastructure needs, and optimization strategies to senior leaders within your accounts. Help customers navigate the AI landscape and make informed architectural decisions. • Collaborate for Success: Work cross-functionally with Product Management, Solutions Engineering, and Customer Success to ensure alignment on product capabilities, roadmap feedback, and long-term success. • Sales Process Excellence & Operational Hygiene: Document and maintain accurate sales activity data in CRM tools to support MRR forecast accuracy. • AI Ecosystem Engagement: Understand and leverage the AI partner ecosystem to enhance Vultr’s value proposition for Founders and C-suite executives.

• Own, and architect, and build internal datasets for business intelligence reporting • Manage existing infrastructure such as ingestion of data from MySql database to Big Query, Curation of semantic layer between raw source data and Power BI,, internal CRM database, Power Query (M Language), Salesforce, etc. • Build automated, accurate reporting dashboards • Designing, developing, and maintaining business intelligence solutions using Power BI • Manage consumption and access of Power BI reporting across the company • Manage and improve existing data models and relationships • Create DAX based calculations and resolve issues • Resolve any issues related to loops and hierarchy • Create and review models and KPIs • Create and review visualizations • Mature BI model to allow for users to build their own reports (self service) • Work cross-functionally to improve business intelligence architecture and reporting • Troubleshoot and resolve issues related to performance, environments, monitoring and operability of Power BI reports. • Build and manage relationships with key stakeholders across business and IT organizations. • Implement enterprise grade best practices in data ingestion, semantic layer, and reporting layer

• Draft, review, and negotiate purchase and sale agreements, ground leases, development agreements, option agreements, and easements for data center sites • Advise on land use, zoning, and permitting matters, coordinating with local counsel and government authorities as needed • Conduct and manage title review, survey analysis, and environmental due diligence for prospective sites • Partner with the Site Selection Manager to evaluate legal risk and structuring options early in the site pipeline • Manage external real estate counsel relationships, ensuring quality, cost control, and alignment with company standards • Develop and maintain standard form agreements, negotiation playbooks, and legal guidelines for real estate transactions • Advise the business on utility easements, interconnection rights, and fiber access agreements • Support the Finance and M&A teams on real estate aspects of capital transactions or corporate restructuring • Ensure compliance with local, state, and federal real estate laws and regulations across multiple jurisdictions • Provide legal training and guidance to non-legal stakeholders on real estate risk management