Role Description
At Square, we build elegant solutions. As a CRM Product Owner you will be a part of the Go-To-Market Systems and Operations team with a focus on supporting Block’s B2B business teams - Afterpay and Square - across Sales, Professional Services, Account Management, and Partnerships. You will partner with GTM leadership, strategy and operations, and peer product owners to define, build, and maintain roadmaps and features that support the overall strategy of our business. You will be empowered to own the solution end-to-end, from problem definition, to solution design, to developing and deploying features using agentic coding tools. As part of this role, you will deeply understand our internal users and will focus on increasing the efficiency of day to day operations, building scalable third party and first party platforms, and creating AI-forward internal tools that accelerate operational workflows.
You Will
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Inspire creativity and translate Go-To-Market executive strategy in systems and operational feature sets.
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Be the trusted resource on product, solution, and process domains relating to go-to-market business processes throughout the lifecycle, proactively identifying opportunities to automate current state business and operational processes.
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Consult and guide stakeholders and end users to maximize value of connected applications including Salesforce, internal agents, and other third-party and first-party sales technologies, including training on newly deployed features.
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Manage overall project intake, prioritization, and definition processes for supported business partners, and establish metrics to understand ROI and impact of developed systems and tools.
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Lead requirements gathering sessions, document current and future state business processes, perform data analysis, and understand business priorities to recommend technology solutions.
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Leverage agentic coding tools (Claude, Codex, Goose) to prototype solutions, develop technical solutions documents, harden features into production-ready code, and deploy them through engineering pipelines.
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Oversee delegation and execution of more complex integrations or systems development to partner data and engineering teams; collaborate with these teams to ensure successful implementation of user-friendly, scalable solutions.
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Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams; maintain and report on overall initiative and roadmap progress, status, and health.
Qualifications
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BS in Information Systems, Computer Science or other relevant degree.
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8+ years of product management or owner experience, with at least 2 years building internal tools.
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5+ years of enterprise experience using Salesforce or similar tools to develop business automations and solutions.
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Experience using agentic tools (Claude, Codex, others) to facilitate the end to end product management process, from problem definition, to code development and production deployment.
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Experience in summarizing complex business processes into automation opportunities and well-architected solutions.
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Deep understanding of GTM Systems and processes, spanning Sales, Account Management, Services, and/or Partnerships.
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Familiarity with agile/SCRUM methodologies for product development.
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Previous roles in a consulting or high growth tech environment.
Benefits
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Remote work.
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Medical insurance.
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Flexible time off.
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Retirement savings plans.
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Modern family planning.
