Customer Support Remote Jobs in California (US)

This page tracks remote customer support openings that are location-eligible for California.

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Grants Management Support

Grey Street Consulting LLC

Customer Support2 minutes ago

Contract Remote Mid LevelTeam 11-50

Role Description Grey Street Consulting, LLC (Grey Street) is seeking to hire a Grants Management Support to support our prospective client within the Institute of Museum and Library Services. IMLS is located in Washington, DC and this position is to be performed remotely. This position is contingent upon award. The Contractor shall provide administrative grants management support to IMLS for all phases of the grant lifecycle. Work shall be performed within eGMS and consistent with applicable laws, regulations, IMLS procedural guidance, and federal grants management standards. The Contractor shall provide technical, analytical, and administrative support but shall not perform inherently governmental functions. The Contractor shall perform tasks that support the entire grant lifecycle, including: - Pre-Award Support - Conduct administrative completeness checks for applications. - Prepare draft eligibility analyses (final determinations by federal staff). - Enter and validate application data within eGMS. - Review required documentation (e.g., strategic plans, attachments, budgets). - Recommend potential peer reviewers and assemble draft panel configurations. - Set up panels in eGMS with reviewers and applications. - Troubleshoot reviewer issues, including by phone and e-mail. - Prepare panel support materials. - Use OMS First Check and Final Check tools to offer eligibility, completeness, and budget analyses. - Draft project descriptions. - Prepare and manipulate files for upload. - Award Processing Support - Prepare data and visualizations for decision making. - Prepare funding recommendation spreadsheets. - Conduct pre-award budget checks. - Post-Award Monitoring Support - Review all assigned performance reports (interim and final) and document administrative findings. - Identify issues, risks, or non-compliance indicators; prepare draft recommendations for federal review. - Prepare administrative correspondence templates for grantee outreach. - Track grantee reporting compliance and conduct outreach on overdue submissions. - Maintain a monitoring log documenting issues identified, status, and supporting actions. - Administrative Change Request Support - Review and process administrative personnel change requests. - eGMS Data Management and Analysis - Enter, update, and validate structured data fields in eGMS. - Identify data anomalies and recommend corrections. - Prepare datasets and reports as requested for internal tracking. - Grants to States Reporting and Five-year Cycle Support - Log received reports, evaluations, and plans in tracking spreadsheets. - Update report statuses and upload related material in eGMS. - Prepare evaluations and plans for 508-compliant web posting. Qualifications - At least two years of experience processing applications and monitoring grant awards for a federal government agency pursuant to 2 CFR 200. - Familiarity with museum and/or library functions based on the grant program assigned. - Detail-oriented and able to work independently following initial orientation to the work. - Experience in being trained and working remotely. - Ability to adhere to deadlines, and plan and process work accurately. - Knowledge of grant making in government organizations. - Ability to understand agency policies, procedures, guidelines, and regulations, and follow IMLS instructions. - Bachelor’s degree preferred in museum studies, library studies, and/or in a discipline relating to the arts, the humanities, or the sciences. - Excellent proficiency in written and spoken English. - Experience in communicating in writing and verbally about data-oriented issues. - At least 6 months of experience using eGMS at contract award through first three months. - Experience with an electronic grant management system after the first three months of contract performance. - Highly proficient in Microsoft Office 360 including OneDrive, Excel, and Teams. - Highly proficient in Adobe Acrobat Pro and experience with complex proprietary relational databases. - Excellent data entry skills and ability to handle and manipulate Adobe PDFs. Requirements - Operate a PC and phone in an office environment. - Work in a primarily sedentary position. - Perform some bending, light lifting, and carrying of equipment may be required. - Any additional office equipment that is required by the position. Benefits - Comprehensive medical, dental, and 401k with a guaranteed match.

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United States

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Application Support Specialist – EMEA

Outforce

The future force of global offshore recruitment & outsourcing

Customer Support10 hours ago

Full Time Remote SeniorTeam 201-500H1B Sponsor

Company Site LinkedIn

• Provide day-to-day support for customers using WCM and HHQ products • Deliver a high-quality customer experience through professional and responsive communication with quick resolution • Troubleshoot product issues across multiple workflows and product lines • Respond to customer inquiries clearly, professionally, and empathetically in written English • Investigate, reproduce, and document software bugs • Submit detailed bug tickets and product enhancement requests to internal teams • Identify when issues require escalation to onshore support, product, or engineering teams • Maintain accurate records of customer interactions and issue resolution • Collaborate with cross-functional teams to ensure timely customer outcomes

View details: Application Support Specialist – EMEA

United States

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Global CRM Lead

Decision Foundry

A Global, Salesforce Marketing Cloud Implementation Partner.

Customer Support11 hours ago

Full Time Remote LeadTeam 201-500H1B No Sponsor

Company Site LinkedIn

Role Description We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert for our client. This person will be responsible to serve as the global lead for improving how commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams. Your mission is to ensure that Salesforce becomes a high-value productivity engine for the sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization. Responsibilities - Global Salesforce CRM Leadership & Optimization - Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. - Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. - Sales Technology Ecosystem Ownership - Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. - Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. - Training, Evangelism & Change Leadership - Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. - Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. - Analytics, Insights & Dashboarding - Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance. Qualifications - At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership. - Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design. - Experience optimizing Salesforce Mobile for field or technical sellers. - Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows. - Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment. - Experience with sales enablement platforms such as Highspot or Showpad is desirable. Requirements - International Travel: 15% - Work Model – Remote - North America - Employment Type - Full-time - Salary - $140,000- $190,000 USD Benefits - Decision Foundry is an equal opportunity employer and values diversity at our company. - We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

View details: Global CRM Lead

United States + 1 more

$140K - $190K / year

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Customer Support Agent

Jobhire

Customer Support12 hours ago

Full Time Remote Mid Level

Role Description As JobHire.AI continues to scale, personalized human engagement is becoming a key layer of our customer experience. We’re expanding our Customer Support function to ensure users get maximum value early on, especially during the critical first weeks of their job search. This role focuses on proactive outreach, guidance, and trust-building - helping users fully activate, stay engaged, and confidently progress toward their goals, while driving retention and revenue. - Proactively engage users via chat and calls during onboarding and early usage; - Reach out to users showing low activity or early churn signals and help them get back on track; - Act as a human recovery layer: understand user frustration, diagnose issues, and rebuild trust through real conversation; - Help users understand what can be improved to get better results, using clear and empathetic communication; - Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; - Share user feedback and recurring patterns with Product to improve the overall customer experience. Key success metrics for the candidate: - Activation rate: % of users who fully complete their profile within the first week. Target: 95%+ - Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20% - Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20% Qualifications - 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers; - Fluent/Native English and Russian; - Ability to work 40 hours per week in the USA time zone; - Comfortable working proactively, not waiting for tickets; - Strong persuasion, negotiation, and objection-handling skills; - Data-driven mindset: you care about conversion, retention, and unit economics; - Comfortable working with daily targets, funnels, and KPIs; - High-speed internet connection (VPN-free). Benefits - Remote work - work/life balance. - Competitive package ($12000-18000). - Paid 38 days Off (vacation + local holidays) and sick leave.

View details: Customer Support Agent

USA Timezones

$12K - $18K / year

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Customer Service Manager

Hightower Construction

Hightower Construction, a well-established full-service general contracting firm with over 60 years of experience, is known for our exceptional commitment to quality, safety, and long-term client relationships. We specialize in complex commercial, industrial, and government construction projects, including industrial facilities, public infrastructure, and historic restorations. Our reputation for consistently delivering projects on time and within budget makes us a trusted leader in the construction industry throughout South Carolina.

Customer Support13 hours ago

Full Time Remote Lead

Role Description As a Customer Service Manager at Hightower Construction, you will play a pivotal role in ensuring outstanding client satisfaction by managing customer service operations, addressing client concerns promptly and professionally, and fostering strong, lasting relationships. This position requires a proactive individual who can work collaboratively with internal teams and clients to maintain high standards of service excellence while supporting the overall business objectives. - Manage and oversee all customer service activities to ensure high levels of client satisfaction. - Serve as the primary point of contact for clients regarding project updates, inquiries, and issue resolution. - Coordinate with project managers, field teams, and other departments to address customer needs and concerns promptly. - Develop and implement customer service policies and procedures aligned with company standards. - Monitor customer feedback and conduct regular surveys to identify areas for improvement. - Train, mentor, and supervise customer service staff to maintain consistent service quality. - Prepare reports on customer service performance metrics and present findings to senior management. - Collaborate with the sales and marketing teams to enhance client engagement strategies. Qualifications - Bachelor’s degree in Business Administration, Construction Management, or a related field preferred. - Minimum of 5 years’ experience in customer service management, preferably within the construction industry. - Strong knowledge of construction project workflows and terminology. - Excellent communication, interpersonal, and conflict resolution skills. - Demonstrated ability to lead and motivate a customer service team. - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. - Highly organized with strong problem-solving abilities and attention to detail. - Ability to work collaboratively in a fast-paced, deadline-driven environment. - Commitment to upholding the company’s values of quality, safety, and client satisfaction. Benefits - Fully Remote Work Environment - Competitive Weekly or Bi-Weekly Compensation - Paid Training and Professional Development - Flexible Work Schedule - Health, Dental & Vision Insurance - 401(k) Retirement Savings Plan - Paid Time Off (PTO) & Company Holidays - Performance-Based Bonuses and Incentives - Career Advancement Opportunities - Company-Sponsored Equipment and Software Company Description Hightower Construction, a well-established full-service general contracting firm with over 60 years of experience, is known for our exceptional commitment to quality, safety, and long-term client relationships. We specialize in complex commercial, industrial, and government construction projects, including industrial facilities, public infrastructure, and historic restorations. Our reputation for consistently delivering projects on time and within budget makes us a trusted leader in the construction industry throughout South Carolina.

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United States

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Customer Service Representatives

Sutherland

Founded in 1986, Sutherland is a global process transformation company that “rethinks and rebuilds processes for the digital age.” As an employer, Sutherlan

Customer Support19 hours ago

Full Time Remote Senior

Company Site

Title: Customer Service Representatives- Remote Atlanta, GA Employees can work remotely Full-time Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. Job Description Please complete SHL testing sent to you upon application to advance to next round. in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: - Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. - Advise the customer of their account open and closed accounts. - We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. - We assist customer with information on all optional products. - Assist customer with extensions and deferral in times that may not be able to pay. - Taking payments and reviewing history/notes and clearly communicating account statuses to customers. - Maintain accurate records of customer interactions, including any issues that arise and their resolution. - Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account. - Must be comfortable with manual calculations - Must be comfortable handling multiple systems at one time To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive: - Hourly rate of $16/hour - Medical, dental and vision benefits - Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) - Additional pay incentives as well as monthly rewards & recognition programs - Advancement opportunities – 80% of our frontline leaders have been promoted from within - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications - Excellent verbal and written communication skills and are a strong multitasker - Strong attention to detail - Drive to solve problems and meet goals - Familiarity with Microsoft Office tools - Experience in customer service - High school diploma or equivalent We will provide equipment, but to work from home, you must have: - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems. - Productive, quiet and distraction-free, secure place to work. - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

View details: Customer Service Representatives

United States

$0 / hour

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Customer Support Technician

Applied Systems, Inc.

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Customer Support1 day ago

Other Remote Mid LevelTeam 1,001-5,000

Role Description We’re searching for a Customer Support Technician to join our outstanding Support team in this remote work opportunity based in the United States or Canada. In this position, you will assist customers with questions and technical issues related to our software, hardware, and products, working to understand their needs, provide clear solutions, and deliver friendly, knowledgeable service across phone, chat, and email. - Deliver professional, efficient, and empathetic customer support while maintaining discretion in all communications. - Troubleshoot and resolve customer issues across software and products, including complex cases, through to resolution. - Document cases clearly, communicate effectively across teams, and maintain accurate internal notes and updates. - Contribute to knowledge management by using, reviewing, and improving KB articles and resources. - Support broader team efforts including product testing, issue escalation to development, ongoing learning, and occasional on-site support. Qualifications - 1+ year of customer support or service experience (SaaS experience preferred). - Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve issues accurately. - Solid understanding of assigned product areas and relevant tools. - Clear written and verbal communication skills, with ability to explain technical concepts to non-technical users. - Strong organizational skills with the ability to manage priorities, multitask, and document work effectively. - Collaborative team player who adapts to change and contributes knowledge; Applied Epic experience is a plus. Requirements - Candidate will need to reside in the United States or Canada, working arrangement will be remote. Benefits - Our targeted starting base salary in the United States for this position ranges from $45,000 - $60,000 USD. - To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. - Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Company Description Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

View details: Customer Support Technician

United States + 1 more

$45K - $60K / year

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Global CRM Lead

Weir

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives. Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

Customer Support1 day ago

Full Time Remote LeadTeam 51-200

Role Description We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert to serve as the global lead for improving how our commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams. Your mission is to ensure that Salesforce becomes a high-value productivity engine for our sellers and leaders. You will: - Diagnose challenges and identify improvement opportunities. - Create intuitive solutions. - Champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization. Key Responsibilities - Global Salesforce CRM Leadership & Optimization: - Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics. - Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity. - Sales Technology Ecosystem Ownership: - Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. - Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way. - Training, Evangelism & Change Leadership: - Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples. - Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience. - Analytics, Insights & Dashboarding: - Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance. Qualifications - At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership. - Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design. - Experience optimizing Salesforce Mobile for field or technical sellers. - Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows. - Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment. - Experience with sales enablement platforms such as Highspot or Showpad is desirable. - International Travel: 15% Company Description Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives. Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

View details: Global CRM Lead

United States + 1 more

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EL Sales Support Specialist - Commercial Excellence Digital Tools

ABB

Helping industries outrun with our leading technologies in electrification and automation. go.abb/outrun

Customer Support1 day ago

Full Time Remote Mid LevelTeam 10,001+

Company Site LinkedIn

Role Description The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth. This role works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities. The role governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact. The position is accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement. The work model for the role is: Onsite or Remote; ATL, GA or Cary, NC, or remote #LI-remote #LI-onsite This role is contributing to the EL Industry, Building and Channel (IBC). You will be mainly accountable for: - Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives - Partner cross-functionally to define, document, and align end-to-end commercial processes - Translate agreed business processes and needs into clear functional specifications and user stories - Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies) - Lead end-to-end execution of platform initiatives from intake through deployment - Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off - Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives - Monitor adoption, performance metrics, and value realization of commercial technology investments - Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback Qualifications - Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience) - Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles - Experience leading CRM initiatives, preferably Salesforce.com - Experience working with configurator or CPQ platforms, preferably Empower - Proven ability to translate cross-functional business requirements into structured functional documentation - Experience leading UAT and business validation processes - Strong project and program management capabilities within cross-functional initiatives - Strong analytical skills with the ability to translate data into actionable insights - Excellent stakeholder management and executive communication skills Benefits - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance) - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) - ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy

View details: EL Sales Support Specialist - Commercial Excellence Digital Tools

United States

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Concierge Experience Coordinator

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Customer Support1 day ago

Full Time Remote Mid Level

Role Description Our growing remote client experience team is seeking organized, service-driven individuals to join us as Concierge Experience Coordinators. In this role, you'll assist clients with arranging tailored travel plans, managing essential booking details, and providing consistent support throughout the entire planning process to help ensure a seamless and well-managed experience. This opportunity is well suited for individuals who enjoy working with people, staying detail-oriented, and supporting multiple moving parts in a flexible remote environment. Prior background in customer service, hospitality, administration, or scheduling can be helpful, but it is not required—full training and ongoing support are included. Core Duties - Support clients with travel inquiries, preferences, and trip coordination needs - Assist in arranging travel components such as lodging, flights, cruises, transportation, tours, and activities - Evaluate options and availability through approved booking platforms and supplier systems - Compile and organize reservation details, confirmations, and itinerary information - Communicate with clients in a clear and professional manner via phone, email, and messaging systems - Manage updates to bookings, itinerary changes, and follow-up service requests - Maintain structured and accurate client records within internal platforms - Stay up to date on destination information, supplier updates, and promotional offerings - Take part in virtual onboarding, training sessions, and ongoing development programs Qualifications - Strong communication and interpersonal abilities - High attention to detail with excellent organizational skills - Ability to handle multiple priorities while working independently remotely - Comfortable using digital tools, email platforms, and basic computer systems - Reliable internet connection and professional communication habits - Adaptable mindset with willingness to learn new processes and systems - Interest in client services, coordination, hospitality, or travel support roles - Must be at least 18 years of age - Applicants must be authorized to work in the United Kingdom, Mexico, United States, Australia, Spain, or approved hiring regions Benefits - Fully remote work environment - Flexible scheduling options - Step-by-step onboarding and structured training - Continued mentorship and professional development support - Access to supplier networks, booking systems, and travel tools - Eligibility for travel-related incentives, discounts, and recognition programs - Long-term growth opportunities within a supportive and expanding remote team

View details: Concierge Experience Coordinator

United States + 4 more

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