NABIS

• Own and drive high-impact, cross-organization initiatives. You will be the primary driver for a number of high-impact, multi-quarter initiatives, aligning stakeholders and ensuring buy-in across Technology and company leadership. • Drive product strategy and insights. Work closely with Strategic Initiatives, Revenue, and our internal Sales team to define long-term vision and strategy; identify opportunities through sales analytics and data insights; create alignment within the broader organization to define laser-focused roadmaps. • Own product outcomes end-to-end. Deliver measurable impact across key company metrics, including net sales, market share, NPS, and expansion targets. Partner with Data and Engineering to define measurement frameworks for product performance. • Influence platform and system design. Sales initiatives impact product offerings for the broader Nabis ecosystem. You will partner with other product managers and engineers to shape scalable and extensible solutions for the broader platform. • Field research. Shadow sales reps and join ride-alongs with field teams, directly visiting retailer sites. You will partner closely with our sales team to gain on-the-ground insights.

• Act as the primary point of contact for our external facing teams. • Investigate "stuck" orders or inventory sync issues. • Learn to perform "Customer Change Requests" (CCRs). • Translate customer frustrations into clear reports for engineers. • Participate in the Weekly Operational Health Sync.

Role Description Nabis is seeking an Engineering Lead to guide the technical direction, execution, and growth of our V2 Platform. In this role, you will lead a team of engineers while remaining hands-on in designing and building scalable, secure, and high-impact products. You will partner closely with cross-functional stakeholders—including Product, Design, Operations, and external partners—to deliver holistic solutions that advance Nabis’ mission and support our rapidly growing customer base. This is a fully remote position. The Engineering Lead will steward team performance, elevate engineering standards, and help shape the next generation of Nabis’ technology. Responsibilities - Technical Leadership - Provide technical direction and architectural guidance across major components of the V2 Platform. - Lead and contribute to the design and implementation of scalable, secure features that support Nabis’ growth. - Drive high engineering standards in code quality, testing, documentation, and system reliability. - Ensure the team is aligned on technical decisions, tradeoffs, and long-term platform strategy. - Team Leadership & Development - Lead, mentor, and support a team of software engineers through regular coaching, feedback, and development planning. - Facilitate effective sprint planning, goal-setting, and delivery execution. - Conduct code reviews that emphasize education, maintainability, and best practices. - Guide engineers in breaking down complex technical problems and navigating ambiguity. - Execution & Delivery Ownership - Own the end-to-end execution of projects—from requirements intake to release and post-launch support. - Collaborate closely with Product to scope work, define priorities, and maintain roadmap alignment. - Improve processes that increase engineering velocity, quality, and team communication. - Ensure operational excellence across services, including monitoring, incident response, and long-term resiliency planning. - Cross-Functional Collaboration - Act as a key engineering partner to Product, Design, Ops, and external stakeholders. - Translate business needs into technical plans and articulate trade-offs clearly and effectively. - Represent engineering in stakeholder meetings, roadmap discussions, and customer-facing conversations requiring technical insight. Qualifications - B.S. or M.S. in Computer Science or related field, or equivalent experience. - 8+ years of experience building applications using React, Node.js, NestJS, REST, and PostgreSQL. - 2+ years of experience with Kafka or similar data streaming technologies. - Expertise in service-based/microservice architectures using Docker and Kubernetes; experience with AWS preferred. - Demonstrated experience leading engineers—formally or informally—through mentorship, project direction, or team oversight. - Strong technical judgment, a high-ownership mindset, and the ability to guide teams through complex problem-solving. - Excellent communication and collaboration skills with cross-functional partners. Benefits - Unlimited PTO and paid holidays - Competitive salary and equity packages. - Base Salary starting at 180,000 - Medical/Dental/Vision offered to all full-time employees - 401(k) plan with a match.

• Assess where the People team is today, decide what it needs to become, and build it. • High-volume ER work including investigations, performance management, terminations. • Recruit across hourly, operations, and corporate roles setting strategy for critical hires. • Develop partnerships with warehouse and logistics leaders. • Manage employee benefits, payroll, and total rewards. • Handle HRIS, ATS, and supporting systems. • Manage external partners like brokers and employment counsel. • Lead cross-functional people projects such as compensation reviews.

• Monitor and analyze key performance indicators (KPIs) related to accounting operations, identify areas for improvement, and implement corrective actions • Streamline and optimize the cash application and payment reconciliation processes to improve efficiency and accuracy • Collaborate with Engineering to identify and implement automation tools or systems to enhance accounting operations • Conduct regular training sessions for the accounting team to ensure they are updated with accounting policies, procedures, and best practices • Assist in developing and implementing internal controls and processes to mitigate financial risks and ensure compliance with regulations • Coordinate and oversee various ad hoc accounting projects, ensuring timely completion and accuracy • Collaborate with Brand Payments during brand onboarding and offboarding, ensuring smooth financial transitions and closure of outstanding payments for our partners • Perform periodic reviews to confirm clearance of uncleared checks, maintaining accurate financial records • Collaborate with the legal team to ensure compliance and proper accounting treatment for legal matters and related processes. • Oversee invoice generation and revenue reconciliation, ensuring accurate billing and financial reporting • Prepare audit letters and support files, facilitating internal and external audit processes for compliance • Supervise and manage the accounting operations team, providing guidance, training, and support to ensure the achievement of departmental goals and objectives

Role Description We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio of Nabis’ brand and retail partners — picking up once partners are live on the platform and ensuring they are continuously unlocking value from our technology and logistics network. This is a strategic, partner-facing role at the intersection of relationship management, operations, and platform expertise. You will serve as the trusted long-term point of contact for your accounts — monitoring health signals, leading business reviews, driving product adoption, coordinating cross-functional resolutions, and identifying opportunities to expand the partnership. Your success is measured not by tickets closed, but by the long-term growth and retention of the partners you own. The ideal candidate brings a proven track record in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. You think proactively, communicate with clarity and confidence, and take genuine ownership of partner outcomes. Responsibilities - Partner Adoption & Success Planning - Develop and execute tailored success plans for each account, mapping Nabis’ platform capabilities to the partner’s specific business goals. - Drive product adoption post-onboarding by proactively introducing relevant platform features, identifying underutilized tools, and removing barriers to engagement. - Serve as the primary long-term point of contact for partners following handoff from the Partnerships team, ensuring continuity and a strong ongoing experience. - Track and reinforce partner progress against defined success milestones, adjusting the plan as business needs evolve. - Relationship Management & Retention - Manage a dedicated portfolio of brand and retail accounts with a focus on long-term retention, satisfaction, and partnership growth. - Conduct regular business reviews (QBRs) and check-ins to assess partner health, surface opportunities, and reinforce the value of the Nabis platform. - Monitor account health signals — engagement trends, order patterns, platform usage — and take proactive action to address risk before it becomes churn. - Build trusted relationships across multiple stakeholders within each partner account, from day-to-day operators to decision-makers. - Handle escalations with urgency, empathy, and professionalism, coordinating swift resolution across internal teams. - Platform & Operational Expertise - Develop deep fluency in Nabis’ platform, order management workflows, and logistics operations to serve as a credible resource and advocate for partners. - Troubleshoot and triage platform-related issues reported by partners, escalating to technical or operations teams with full context and documented impact. - Support partners with order-related inquiries, fulfillment exceptions, billing questions, and account-level changes in close coordination with internal teams. - Maintain accurate records of partner interactions, account status, and success milestones within the CRM and ticketing platform. - Cross-Functional Collaboration & Voice of Partner - Act as the internal advocate for your accounts — translating partner feedback into actionable insights for Product, Operations, and Sales. - Liaise with Operations, Finance, Compliance, and Sales teams to resolve partner-facing issues that require multi-department input. - Contribute to the development of playbooks, onboarding materials, and knowledge base content that scale the CSM function. - Surface recurring friction points and systemic issues to CX leadership with documented context and recommended solutions. - Support ad hoc projects, platform rollouts, and process improvements as directed by CX leadership. - Performance & Growth - Meet or exceed individual KPI targets including retention rate, platform adoption, CSAT, NPS, and QBR completion. - Actively participate in coaching sessions, team calibrations, and CS community of practice to continuously sharpen your craft. - Demonstrate consistent reliability in schedule adherence, communication standards, and CRM hygiene. - Contribute to building the CSM function at Nabis — bringing a growth mindset and willingness to iterate on what’s working. Qualifications - 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. - Demonstrated ability to own a portfolio of accounts and drive measurable outcomes in retention, adoption, and partner satisfaction. - Strong written and verbal communication skills in English, with the ability to lead business reviews, deliver platform guidance, and navigate difficult conversations with confidence and empathy. - Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar); comfortable learning new tools quickly. - Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes. - Data fluency — comfortable interpreting account health metrics, usage data, and KPI dashboards to inform decisions and prioritize actions. - Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality. - Availability to work a schedule aligned to US Pacific or Eastern business hours. Preferred - Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries. - Familiarity with compliance-adjacent workflows such as license verification or regulatory documentation. - Background in SaaS platform support, including troubleshooting user-reported issues and coordinating with technical teams. - Experience working within a tiered support or structured escalation framework. - Familiarity with customer success methodologies (e.g., QBR frameworks, health scoring, success planning). - Bilingual in Spanish and English is a plus. Benefits - Competitive compensation commensurate with experience and market. - Fully remote work environment with a structured, collaborative team culture. - Exposure to a high-growth, technology-first distribution platform operating at scale. - Clear performance expectations with coaching, development support, and a defined growth path within CX. - The opportunity to help build and shape the Customer Success function at Nabis from the ground up. Company Description Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

• Manage full-cycle recruiting for all Nabis roles, including posting, screening, scheduling, and candidate communication. • Proactively source, engage, and pre-screen candidates for salaried roles across multiple departments, building a strong, high-quality talent pipeline. • Partner with hiring managers to define role requirements and create effective sourcing and recruiting strategies. • Deliver an excellent candidate experience from first touch through offer acceptance. • Support employer branding initiatives, including job postings, social content, and candidate communications that reflect Nabis’ culture and values. • Maintain accurate and up-to-date candidate data in the ATS (Greenhouse). • Track and report on recruiting metrics to assess performance and identify areas for improvement. • Assist with seasonal and surge hiring periods • Collaborate with the People Team on process improvements to enhance efficiency and candidate engagement.

• Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat, ensuring timely, accurate, and professional responses • Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to SLA targets and quality standards • Deliver white-glove support to brand and retail partners, providing proactive status updates and clear resolution paths for open issues • Handle outbound follow-up on open cases, escalations, and relationship-sensitive communications with appropriate tone and urgency • Monitor and manage order workflows end-to-end, including intake, fulfillment coordination, exception handling, and delivery resolution • Process and track order adjustments, cancellations, returns, and account-level changes in internal systems • Support partners with invoice reconciliation, payment inquiries, and COD/collections processes in collaboration with Finance • Identify recurring order or account issues and escalate patterns to supervisors with documented context • Liaise with Operations, Sales, Finance, and Compliance teams to resolve partner-facing issues that require multi-department input • Maintain accurate records of partner interactions, case notes, and resolution steps within the CRM/ticketing platform • Contribute to knowledge base maintenance by flagging outdated documentation and suggesting process improvements • Support ad hoc projects, testing, and process rollouts as directed by CX leadership • Meet or exceed individual KPI targets including response time, resolution rate, CSAT, and contact quality scores • Actively participate in coaching sessions, QA reviews, and team calibrations to continuously improve performance • Demonstrate consistent reliability in attendance, schedule adherence, and communication standards • Surface partner feedback and recurring friction points to the team as inputs for product and process improvement

• Own day-to-day METRC operations across all active warehouse facilities (NorCal, SoCal, Nevada, New York), including package creation, manifest generation, transfer templates, and driver assignments. • Reconcile METRC inventory against physical inventory and WMS records on a recurring cadence; investigate and resolve variances, missing packages, untagged product, and transfer discrepancies. • Resolve METRC errors in real time (rejected transfers, incorrect weights, mis-tagged packages, voided manifests) and coordinate corrections with warehouse and CX teams. • Maintain clean METRC hierarchies: package tags, item categories, strain entries, lab result associations, and waste/destruction entries. • Process finalized transfers, receiving, adjustments, and destruction events in METRC within state-mandated timeframes. • Serve as the in-house METRC subject matter expert and first line of support for warehouse and CX teammates running transactions in the system. • Apply DCC (CA), CCB (NV), and OCM (NY) distributor regulations to live operational decisions: manifest rules, transfer windows, transportation requirements, labeling, and storage standards. • Maintain a compliance calendar covering state license renewals, regulatory reporting deadlines, and facility-level obligations; execute renewals and filings on time. • Track and apply operational changes from state rulemakings as they take effect (bulletins, emergency regulations, guidance documents), translating them into what the warehouse needs to do differently tomorrow. • Act as the primary operational point of contact for routine state regulator communications at the license/facility level. • Own the compliance vetting process for incoming brands and retailers: verify active state licenses, collect COAs, review product manifests, and flag non-compliant items before they enter the Nabis network. • Maintain and enforce Nabis Compliance Form requirements (licenses, W9s, COAs, banking documentation). • Maintain a live license database for all active partners with automated renewal alerts; proactively chase expiring licenses. • Verify license status in state systems (DCC license search, CCB portal, OCM portal) and keep partner records synced with state sources of truth. • Ensure all product labeling, packaging, and COA standards are met prior to order fulfillment in each state. • Manage COA tracking across all inventory batches; coordinate holds, rejections, and remediation with brands and warehouse teams. • Coordinate state-mandated compliance testing with third-party labs and ensure results are correctly associated with METRC packages. • Run recurring audits of inventory records, waste/destruction logs, and transfer logs; identify gaps and drive them to closure. • Manage Nabis’ response to scheduled and unannounced state inspections across all facilities; serve as the on-site/virtual point of contact when regulators arrive. • Keep each facility inspection-ready at all times: METRC in sync, records current, labeling correct, storage compliant. • Document findings from every inspection and drive corrective actions to completion.

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. Role Overview: As the General Ledger Team Lead department, you will supervise a team of five offshore contractors while overseeing key financial processes such as month-end close, retailer AR reconciliation, and credit confirmation processing. Your leadership will ensure the accuracy, efficiency, and performance of your team while driving collaboration across internal departments and external stakeholders. Key Responsibilities: Team Leadership & Supervision: - Directly manage and mentor a team of five Accounting Operations Specialists, providing clear goals, support, and regular performance feedback to drive individual and team success. - Foster a collaborative team culture, encouraging continuous learning and professional development. - Lead by example, promoting accountability and ownership of tasks while ensuring the team meets critical deadlines and quality standards. - Conduct regular 1-on-1s and team meetings to discuss progress, resolve issues, and identify opportunities for improvement. Operational Management & Oversight: - Oversee the team’s execution of month-end close processes, ensuring accurate reconciliations, adjustments, and reporting. - Ensure the team accurately manages retailer accounts receivable (AR) reconciliations, customer deposits, factoring reconciliations, and revenue/discount reconciliations and other Month end close processes. - Provide leadership in resolving escalated issues related to vendor payments, invoice generation, credit confirmation processing, and fee deductions for overdue accounts. - Collaborate with senior management to prepare for external audits, ensuring the team is well-prepared with all necessary documentation and reports. Team Performance & Accountability: - Monitor and evaluate team performance through key metrics, ensuring that service-level agreements (SLAs) and quality standards are consistently met. - Implement performance improvement plans and corrective actions when necessary, supporting employees’ growth and addressing any areas of underperformance. - Develop team goals aligned with department objectives, driving operational success and supporting the company’s overall growth strategy. Process Improvement & Communication: Process Leadership: - Lead initiatives to improve existing workflows and processes, ensuring the team operates efficiently and effectively. - Identify bottlenecks and inefficiencies within the team, implementing solutions that drive productivity while reducing administrative burdens. - Empower team members to contribute to process improvements by creating an open environment for feedback and innovation. Cross-Functional Collaboration: - Serve as the primary point of contact for internal and external stakeholders, ensuring smooth communication and issue resolution on high-priority matters. - Provide regular reports to senior management on the team’s performance, operational updates, and any improvements implemented. - Ensure clear and consistent communication within the team, maintaining comprehensive records of all transactions, discrepancies, and resolutions. Requirements: - 5 years of General Ledger Accounting experience - Degree in Accounting, Finance, or related field - Proven experience in a leadership or supervisory role within accounting operations, finance, or a related field. - Advanced proficiency in Excel (VLOOKUP, SUMIF, pivot tables) and accounting software (QuickBooks or Sage Intacct preferred). - Strong organizational skills with the ability to manage multiple deadlines and priorities. - Excellent communication skills, both written and verbal, with the ability to lead and mentor a team in a remote environment. - Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred. Compensation & Benefits: - Unlimited PTO and paid holidays Competitive salary - Base Salary starting at $70,000 - $85,000 - Medical/Dental/Vision offered to all full-time employees - 401(k) plan with a match. Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations to qualified individuals with disabilities, and do not retaliate against any employee or applicant who requests a reasonable accommodation, in compliance with the New York State Human Rights Law and the NYC Human Rights Law. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.