Block

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role We're seeking a Senior Credit Risk Analyst to join our Enterprise Risk Management team. This role sits at the intersection of credit risk analytics, data science, and strategic risk management. You'll leverage advanced querying, AI-assisted analytics, and predictive portfolio performance monitoring, identify emerging credit trends, and develop forward-looking risk indicators that inform our risk appetite and underwriting strategies. You'll work directly with senior leadership and support credit risk strategy at a fast-growing fintech bank. If you're passionate about credit risk, love working with data, and want to use cutting-edge AI tools to solve complex problems, this is the role for you. You Will - Monitor credit performance across consumer and commercial portfolios - Build and maintain credit risk dashboards that provide real-time visibility into portfolio health for senior management and the Board - Analyze early warning signals (7-day delinquency, payment behavior changes, credit utilization patterns) to predict portfolio stress before it materializes in losses - Track key credit risk indicators (KRIs) defined in the Bank's Risk Appetite Statement, including delinquency rates, charge-off metrics, risk grade distributions, and concentration limits - Prepare monthly/quarterly credit risk reports for the management and board committees - Lead or challenge credit risk assessments for new products, partnerships, underwriting policy changes, and portfolio expansion initiatives - Partner with Credit, Underwriting, and Product teams to implement corrective actions and prevent recurrence - Support regulatory examinations by preparing credit risk documentation, responding to examiner requests, and presenting portfolio performance You Have - Bachelor's degree preferably in a business or quantitative field - 5+ years of prior credit risk experience in a bank / financial services organization - Experience with regulatory requirements and guidelines - Experience in BI tools, creating dashboards and reports for senior management review - Strong interpersonal, analytical, verbal and written communication skills Technologies We Use and Teach - Looker Dashboards - Snowflake querying - Claude or AI skills We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $148,700 - $223,100 USD Zone B: $138,300 - $207,500 USD Zone C: $130,900 - $196,300 USD Zone D: $123,400 - $185,200 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You Will - Manage a book of 150 - 175 Strategic Food & Beverage Sellers - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You Have - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: ($108,200 - $121,700) Zone B: ($121,700 - $135,200) Zone C: ($135,200 - $148,700) Zone D: ($148,700 - $ 162,200 ) Amounts listed above include target variable compensation. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted. Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Role Description We are looking for a Principal Designer to join Block's Brand Creative team. This is a hands-on role for a designer with exceptional taste, strong brand instincts, and the ability to think in systems. Someone who can make beautiful work, but also help define how that work scales. Someone who can move a project forward without waiting to be told what to do. Someone proactive, self-sufficient, curious, and energized by new tools. On the Block team, you will work across Cash App, Square, TIDAL, and emerging brands, helping connect and strengthen how our ecosystem shows up in the world. We are rethinking what design can be at Block. We see design as a more multidisciplinary practice, one that brings together brand, product, systems, storytelling, technology, culture, and craft. We want to make work that is not only useful and beautifully made, but groundbreaking. Work that pushes our brands forward and helps set a higher bar for design and creativity in the world. You will help shape the visual expression of the Block brand across digital, web, campaign, social, experiential, and interactive work. You will partner closely with creative directors, marketers, product teams, engineers, and other designers to create work that is clear, memorable, useful, and deeply considered. This is not a role for someone who only wants to direct from the sidelines. We are looking for a maker. Someone who still loves the details: the typography, the grid, the motion, the prototype, the final 5% that makes something feel excellent. You will set a high bar for craft, help evolve our brand systems, mentor other designers, and explore how AI and emerging creative tools can help us make more ambitious, more effective, and more imaginative work. You Will - Create thoughtful, polished, visually compelling brand design across web, campaign, social, experiential, interactive, and digital channels. - Lead complex creative projects from early concept through high-fidelity execution, bringing clarity and momentum even when the path is ambiguous. - Set and raise the visual quality bar for Block's brand work, helping define what great looks like across teams and touchpoints. - Think in systems, not just single executions. You will help evolve the way our brand scales across products, channels, campaigns, and experiences. - Use AI and emerging creative tools as part of your process, not as a shortcut, but as a way to explore faster, push further, and make stronger work. - Partner with creative, marketing, product, engineering, and leadership teams to connect brand expression to business and customer needs. - Bring strong opinions, but stay open. You will help create a culture of critique, trust, and better ideas. - Mentor and support other designers by giving clear, useful feedback and sharing how you think, make, and solve problems. - Look for ways to improve how the team works, whether through better systems, sharper standards, smarter tools, or more effective creative processes. - Help push the Block brand forward with work that feels distinctive, intentional, and built to last. Qualifications - 10+ years of experience in visual design, brand design, graphic design, or a related creative discipline. - A portfolio that shows exceptional visual craft, including strong typography, composition, color, layout, and attention to detail. - Deep experience creating brand work for digital, web, interactive, motion, campaign, and other modern channels. - A strong systems mindset. You understand how to create flexible visual systems that bring consistency without making everything feel the same. - Experience leading complex projects with independence, confidence, and good judgment. - A high level of personal accountability. You are proactive, organized, and able to drive work forward without a lot of hand-holding. - Strong collaboration skills and the ability to build trust with cross-functional partners. - Experience mentoring designers and helping teams improve their craft. - Fluency with Figma, Adobe Creative Suite, and modern design workflows. - Curiosity and practical experience with AI tools, generative design, prototyping tools, or other emerging creative technology. - A continued love of making. You still design, still experiment, and still care deeply about the final result. - Bonus skills may include motion design, animation, 3D, creative coding, illustration, interactive prototyping, or video. Application Guidelines To be considered, please submit a link to your portfolio. Include the password if needed. Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning

Role Description The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square’s most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify “mutual win” opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You will: - Manage a book of 50 Strategic Food & Beverage Sellers in the San Francisco area and across the West Coast - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders Qualifications - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning Company Description Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. - Square makes commerce and financial services accessible to sellers. - Cash App is the easy way to spend, send, and store money. - Afterpay is transforming the way customers manage their spending over time. - TIDAL is a music platform that empowers artists to thrive as entrepreneurs. - Bitkey is a simple self-custody wallet built for bitcoin. - Proto is a suite of bitcoin mining products and services.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You Will - Manage a book of 150 - 175 Strategic Food & Beverage Sellers local to Philadelphia, the surrounding area, & across the NorthEast - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You Have - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $52 - $78 USD Zone B: $48.38 - $72.54 USD Zone C: $45.77 - $68.62 USD Zone D: $41.62 - $62.38 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Role Description The Cash App Engagement Marketing team builds deep, personalized relationships with our customers across their entire lifecycle, from sign-up through long-term habituation. We operate at the intersection of growth strategy, lifecycle execution, and product, and our work directly shapes how millions of customers discover Cash App, build daily habits with the product, and grow with us over time. We're looking for an Engagement Marketing Manager focused on activation and habituation. This is not a traditional lifecycle marketing role. The shape of engagement marketing is changing fast. Personalization, AI decisioning, and in-app surfaces are reshaping how the work gets done, and this role sits at the front of that change. The candidates who thrive here bring analytical depth and an experimentation reflex alongside their marketing instincts. You'll work as part of a tightly integrated cross-functional team alongside Product, Engineering, ML, Design, and Analytics counterparts, chartered to drive conversion, activation, and habituation across the full Cash App customer journey. You'll operate more like a growth strategy owner than a campaign marketer: sizing opportunities, designing rigorous experiments, diagnosing funnel friction, and shipping fast. The experiments you run won't just shape our communications. They'll directly influence what gets built next. You Will - Own activation and habituation outcomes end-to-end: define the opportunity landscape across the customer journey, set strategy, prioritize ruthlessly, and deliver measurable business impact. - Operate as a peer to Product, Engineering, ML, and Design. Your experimentation learnings shape the product roadmap, not just the comms calendar. - Run a high-velocity experimentation program across onboarding, post-onboarding upsell, contact opt-in, churn prevention, behavioral notifications, real-time intervention journeys, mobile wallet adoption, referrals, retention, and winback. - Build and maintain a unified opportunity framework where every test is scored against expected impact and effort, prioritized agnostic of product or surface. - Self-serve sophisticated analysis: sizing opportunities, diagnosing funnel friction, reading experiment results, and iterating without reliance on dedicated analytical partners. SQL fluency and data modeling intuition are core to this role. - Push the frontier on AI decisioning and automation, and help define how engagement marketing evolves as AI moves further into the comms decisioning layer. - Influence cross-functional strategy across Product, Analytics, Martech, Creative, and Brand, operating as a true peer of these teams, not a downstream of them. Qualifications - 5+ years of experience in lifecycle marketing, CRM, growth marketing, growth strategy, business operations, growth product, or a consumer-facing analytical role in a B2C tech environment. - A track record of owning a growth area end-to-end, opportunity through measurable impact, with multiple cross-functional stakeholders. - Strong analytical self-sufficiency. You can size an opportunity, build an impact model, and diagnose a funnel from first principles, without waiting on analytical support. Experience with data modeling or opportunity sizing frameworks required; proficiency with SQL and data visualization platforms (e.g. Tableau, Looker, Mode) strongly preferred. - Deep experimentation experience. You know how to build an experiment backlog, design rigorous tests, and use results to drive compounding improvements. - Hands-on experience with a CRM or marketing automation platform (e.g., Braze, Iterable, Salesforce Marketing Cloud), or strong reason to believe you'd ramp on one fast. - Fluency with AI tools as a core part of how you work, with the ability to automate, accelerate, and scale output in ways that set a new standard for the team. - Clear, structured, takeaway-first communication. You can translate complex analysis and ambiguous situations into crisp strategy and actionable recommendations. - Background in business operations, growth strategy, consumer analytics, or growth product. Someone who is naturally fluent in funnels, opportunity frameworks, and impact modeling. - Experience with onboarding, activation, or referral programs specifically. - Familiarity with regulated or trust-sensitive products (e.g., fintech, financial services, or healthcare). - Experience with incentive mechanics or in-app personalization. Technologies We Use and Teach - Braze, Iterable, or similar CRM and marketing automation platforms. - Mode, Tableau, or similar reporting and analytics frameworks. - SQL for self-serve analysis and opportunity sizing. - AI tools (Claude Code, Goose, or others) for strategy, execution, and automation. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.

Role Description The Business Product Compliance and Partnerships team serves as strategic compliance advisors to Block business teams, partnering with them to define product launch requirements, identify corresponding controls, and provide ongoing compliance support throughout the product lifecycle. This involves support efforts such as ongoing risk assessments, audits/exams, documenting Policies, Standards, Procedures, and Regulatory Change Management. Product Compliance Managers (PCMs) are key decision makers on compliance controls and recommendations to Product teams. Additionally, PCMs work closely with partner banks to help build and maintain world-class compliance programs for affiliated products. We are seeking a PCM to support Square's Lending compliance program. In this role, reporting to Block's Lending Product Compliance Lead, you will drive a strong compliance posture for Square's Lending products, including the Square Credit Card. The ideal candidate has experience working directly with product teams on a day-to-day basis, while also being able to provide effective oversight and governance of key compliance activities such as: - Issues management - Testing and monitoring - Policies and procedures - Regulatory exam management support - Complaints management - Credit decisioning policies and model risk management Lastly, it is critical the candidate is a great, collaborative partner, who has experience working with Bank Partners, Product, Engineering, Design and Legal teams. You Will: - Partner with Product and Regulatory Counsel to understand the Legal obligations associated with new products and features - Identify, document and support the design of strong, mitigating controls in accordance with Legal requirements - Be embedded with Product partners, understanding their strategic vision, and providing strategic compliance advice and support - Identify product gaps in controls and collaborate on compliant remediation plans - Work with other Compliance partners to identify, document, and develop an inventory of risks and controls for the Square Lending products Qualifications - 8+ years in the compliance industry, ideally with experience in payments and lending compliance - Strong regulatory knowledge, specifically in areas pertaining to AML/BSA, UDAP/UDAAP, Truth in Lending Act (TILA), Regulation Z, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and Equal Credit Opportunity Act (ECOA) - A metrics-driven approach to create substantiated solutions - Operational knowledge in strongly support our Product partners - Ability to influence others and gain support around compliance goals - Work with team members of all levels Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning Company Description Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people: - Square makes commerce and financial services accessible to sellers. - Cash App is the easy way to spend, send, and store money. - Afterpay is transforming the way customers manage their spending over time. - TIDAL is a music platform that empowers artists to thrive as entrepreneurs. - Bitkey is a simple self-custody wallet built for bitcoin. - Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Role Description Block is seeking a Compliance Technology Program Lead to ensure our Machine Learning and Heuristic detection models — and the data infrastructure that feeds them — are fit for purpose, for our fiat and virtual currency products. This role sits at the intersection of compliance, machine learning, and AI tooling: you will use modern intelligence tools, including Claude and other LLM-based agents, to automate significant portions of oversight, monitoring, and documentation work — turning a traditionally manual, documentation-heavy function into a scalable, defensible program. You will partner with Machine Learning, Engineering and BSA/AML Policy Teams to provide end-to-end technical oversight, effective challenge and ongoing monitoring throughout the model development lifecycle. Responsibilities - Build with Modern AI Tools - Use AI agents (Claude and similar LLM-based tools) to build automation that scales oversight, monitoring, and documentation work — including drafting requirements, exam-ready documentation, data quality monitoring and ongoing model performance reporting. - Design human-in-the-loop checkpoints so that automated outputs remain defensible to regulators and independent monitors. - Establish and maintain model and data governance frameworks aligned with SR 11-7 and OCC 2011-12, including a revamped Detection Requirements Document (DRD) process. - Lead Ongoing Monitoring - Lead the design and development of real-time dashboards to monitor model health, including input data monitoring and ongoing model performance. - Set standards for threshold tuning and ongoing Below the Line (BTL) testing controls. - Establish frameworks and triggers for identifying when model performance is degrading and requires tuning or deprecation. - Provide End-to-End Oversight of Model Development - Oversee Transaction Monitoring models, including heuristic and rules-based detection logic, threshold settings, and the data pipelines that feed alerts. - Oversee blockchain analytics and screening tools (TRM, Chainalysis), with attention to typology coverage, alert quality, and integration with downstream investigations. - Oversee Sanctions Screening models (LexisNexis), including list management, fuzzy-match tuning, and false-positive reduction. - Oversee Customer Risk Scoring models, including segmentation logic, periodic recalibration, and effective challenge of risk drivers. - Oversee the design and validation of AI-driven case resolution — LLM-based and ML-based models that triage, enrich, or disposition alerts. Qualifications - 7+ years of experience in compliance technology at regulated financial institutions, or as a consultant working with FIs. - Hands-on experience building with modern AI tools — including Claude, GPT, or comparable LLM-based agents. - Experience with both Machine Learning and Heuristic models across Transaction Monitoring, Sanctions Screening, and Customer Risk Scoring. - Experience with input data quality monitoring. - Experience with model performance monitoring. - Experience conducting AML model validations aligned with SR 11-7 and OCC 2011-12. - Experience responding to examinations and consent orders, and working with regulators and independent monitors. - Experience with virtual currencies, including the unique transaction monitoring and sanctions screening considerations they present. - Familiarity with blockchain analytics and screening tools such as Chainalysis and TRM Labs. - A track record of driving cross-functional initiatives. - A working understanding of regulated financial services and corresponding compliance obligations. - Familiarity with statistical concepts related to machine learning. - Expertise in data analytics and visualization. Benefits - Remote work - Medical insurance - Flexible time off - Retirement savings plans - Modern family planning Company Description Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. - Square makes commerce and financial services accessible to sellers. - Cash App is the easy way to spend, send, and store money. - Afterpay is transforming the way customers manage their spending over time. - TIDAL is a music platform that empowers artists to thrive as entrepreneurs. - Bitkey is a simple self-custody wallet built for bitcoin. - Proto is a suite of bitcoin mining products and services.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You Will - Manage a book of 50 Strategic Food & Beverage Sellers in Los Angeles area and across the West Coast - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You Have - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $52 - $78 USD Zone B: $48.38 - $72.54 USD Zone C: $45.77 - $68.62 USD Zone D: $41.62 - $62.38 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square's largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square's most valuable and engaged sellers. You will work with business owners and c-level executives to find creative ways for Square's first and third party ecosystem to solve their complex business needs across verticals and channels. You will enable sellers to grow with Square while serving as an upmarket seller advocate to product teams. The ideal candidate is a consistent over-performer on all key performance metrics in their current role. They engage customers and influence internal stakeholders through excellent storytelling, organization, and persistence. They are comfortable leveraging technical frameworks for product solutions and are strongly tuned into commerce trends. They consistently identify "mutual win" opportunities, while navigating complex projects and negotiations. They are driven by serving customers, can work independently, and thrive in ambiguous environments. You Will - Manage a book of 50 Strategic Food & Beverage Sellers in Los Angeles area and across the West Coast - Grow account-based revenue via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences - Serve as the voice of the upmarket seller with Product Teams - Act as a consultant and partner to high value restaurant sellers to accomplish their goals - Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams - Partner with Strategic Account Executives on high-growth deals - Negotiate pricing for use-case expansion and retention of your sellers - Provide white glove client service and troubleshooting to ensure resolution of seller issues - Inform operations and program design for this segment at scale - Conduct quarterly business reviews with various stakeholders You Have - 5+ years of relevant Account Management experience - Experience Managing, retaining and growing a book of business - Consistent over-performance on key sales or customer success metrics - Remarkable discovery skills with customers based in genuine curiosity about their business - A technical solutioning framework, including the ability to conduct requirements gathering - Proven experience managing multiple projects internally with engineering, product and finance teams - Contract and/or pricing negotiations experience with external senior stakeholders - Excellent written and verbal communication skills - Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook - Restaurant experience and/or F&B Technology experience preferred We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page . Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information. Zone A: $52 - $78 USD Zone B: $48.38 - $72.54 USD Zone C: $45.77 - $68.62 USD Zone D: $41.62 - $62.38 USD Application Guidelines Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.