Verida Inc

Role Description This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. Essential Functions - Assists callers efficiently and in a polite, courteous and professional manner at all times. - Conducts appropriate screening and eligibility functions. - Obtains correct information to schedule appropriate modes of transportation. - Maintains current knowledge of local operating transportation policies. - Accurately and effectively uses trip scheduling and dispatch software. - Maintains client, company and employee confidentiality. - Communicates with facilities and/or providers as necessary to assure efficient transportation services. - Coordination of urgent care and/or discharges with Trip Validation Specialist. - Keeps Supervisor informed concerning scheduling and/or service delivery problems. - Completes all required records and reports. - Effective use of telecommunications systems. Qualifications - High School graduate or equivalent. Requirements - Excellent communication skills. - Basic computer and typing skills. - Type 30 wpm. - Customer service experience. - Able to work in a busy environment. - Able to work independently or with a team.