Role Description We are growing our remote client support team and are looking for enthusiastic, organized individuals to join us as Customer Experience Assistants. In this role, you will help create positive client experiences by assisting with travel coordination, maintaining accurate planning information, and providing support throughout various stages of the travel process. This opportunity is ideal for individuals who enjoy helping people, staying organized, and working independently in a flexible remote environment. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Responsibilities - Assist clients with travel-related inquiries, preferences, and trip coordination needs - Support the arrangement of accommodations, cruises, flights, transportation services, excursions, and vacation experiences - Research travel opportunities and review available options through approved supplier platforms - Maintain accurate records of reservations, travel details, and itinerary information - Communicate with clients through email, phone, and online communication tools - Provide assistance with reservation updates, scheduling changes, and follow-up requests - Keep client files organized and up to date within internal systems - Stay informed about destination information, supplier promotions, and travel industry developments - Attend virtual orientation sessions, training workshops, and team meetings Qualifications - Strong interpersonal and communication skills - Excellent organizational abilities and attention to detail - Ability to work independently while managing multiple responsibilities - Comfortable using email, web-based platforms, and basic computer software - Reliable internet connection and professional work habits - Positive attitude and willingness to learn new skills - Interest in customer service, travel, hospitality, coordination, or administrative support - Must be at least 18 years of age - Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Flexible scheduling options - Structured onboarding and training programs - Ongoing mentorship and development opportunities - Access to travel supplier networks and industry tools - Eligibility for travel-related discounts, incentives, and recognition programs - Career growth opportunities within an expanding remote organization

Role Description We are seeking proactive and organized individuals to join our expanding remote team as Booking Support Associates. This position focuses on assisting clients with travel arrangements, monitoring reservation activity, and helping ensure trip details are completed accurately and efficiently from planning through confirmation. Whether you're experienced in customer-facing roles or looking to build new skills in a remote environment, this opportunity offers the training and support needed to succeed. Key Responsibilities - Assist clients with vacation requests, travel preferences, and scheduling requirements - Help facilitate reservations for accommodations, cruises, transportation, flights, sightseeing experiences, and activities - Review travel options and compare availability through approved supplier resources - Verify booking information and maintain organized reservation records - Provide prompt and professional assistance through phone, email, and online communication channels - Support travelers with booking corrections, schedule changes, and service follow-up - Maintain detailed client profiles and update information within company systems - Keep current with supplier announcements, destination updates, and special promotions - Participate in virtual training programs, onboarding activities, and team development sessions Qualifications - Excellent attention to detail and problem-solving abilities - Ability to manage multiple projects while working remotely - Comfortable navigating web-based platforms and standard computer applications - Reliable internet access and professional work habits - Self-starter who enjoys learning new systems and procedures - Interest in travel, customer engagement, administrative support, or hospitality services - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions Benefits - Remote work flexibility - Schedule options designed to support work-life balance - Comprehensive onboarding and educational resources - Ongoing coaching and professional growth opportunities - Access to travel industry platforms, supplier relationships, and booking resources - Eligibility for travel-related rewards, discounts, and recognition programs

• Ensure the assigned district meets or exceeds revenue, margin, renewal, and customer retention objectives for the existing customer base. • Own and manage ongoing customer relationships, serving as the primary escalation point and trusted partner for executive-level stakeholders. • Develop and execute long-term strategic account plans and short-term execution tactics to achieve renewal, retention, and value expansion goals. • Drive value creation and customer satisfaction by delivering outstanding day-to-day service and experience, improving Net Promoter Score (NPS), profitability, and retention. • Provide leadership across the post-sale customer lifecycle, including oversight of cross-functional implementation, service, and support teams to ensure successful onboarding, adoption, and sustained performance. • Identify and execute value expansion and growth opportunities within existing accounts to increase Core Diagnostics share. • Anticipate customer risks and competitive threats within current accounts and initiate proactive retention and mitigation strategies. • Manage long-term customer contracts, ensuring adherence to pricing, margin, and profitability policies; support Sales Ambassadors during renewal and expansion discussions. • Maintain ownership of district revenue forecasting related to renewals, expansions, and contractual commitments. • Ensure contract compliance, service-level adherence, and timely resolution of customer issues and escalations. • Partner closely with Service, Technical Support, Marketing, Finance, Contracts & Pricing, and other cross-functional teams to deliver a seamless and consistent customer experience. • Maintain accountability for quality system effectiveness and compliance with all applicable policies, procedures, and regulatory requirements. • Manage, coach, mentor, and develop a staff of Sales Ambassadors to drive continuous improvement in customer outcomes. • Recruit, develop, and retain top talent while fostering a diverse, inclusive, and performance-driven culture. • Model Abbott’s values, demonstrate effective change leadership, and build strong internal and external partnerships. • Make decisions regarding work processes or operational plans and schedules to achieve district and regional objectives. • Develop, monitor, and appropriately adjust the annual budget for department(s).

Role Description We are looking for a Tech Customer Service Representative who is fluent in Italian and English to support customers and resolve technical issues while delivering an excellent customer experience. - Problem solver – You think quickly and find solutions that make customers happy. - Empathetic and patient – You handle frustrated customers with professionalism and care. - Detail-oriented – You track issues carefully and follow up until they are resolved. - Resilient under pressure – You stay calm and focused in busy environments. - Strong communicator – You explain solutions clearly and confidently. - Tech-savvy and comfortable working with digital tools. - Able to turn customer frustration into satisfaction and loyalty. Qualifications - Fluency in Italian and English (written and spoken). - Previous experience in Customer Service is preferred. - Previous experience in sales is a plus, but not mandatory. - Good technical understanding and ability to troubleshoot basic issues. Requirements - Relocation from outside of Portugal: Shared accommodation (up to 12 months) (details discussed during interview). - No Flight Ticket. Benefits - Base salary: 1024€ x 14 months. - Performance Bonus: 225€ x 12 months (paid in 12 monthly installments during the first year). - Meal allowance: 7.63€ per working day. - Health insurance from Day 1 (employee contribution required; free after 6 months of contract).