Customer Support Remote Jobs in New York (US)

This page tracks remote customer support openings that are location-eligible for New York.

Open jobs

8,601

Hiring companies this week

Salary sample

$14 - $132,316

Jobs added last hour

Strict location onlyShow closed jobs

Post Date

Minimum Salary

Experience

8601 Jobs

3089 Companies

Travel Support Coordinator

Traveling with Mchaila

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Customer Support3 hours ago

Full Time Remote Mid LevelTeam 1

Role Description We're looking for a proactive Travel Support Coordinator to assist with client communication, itinerary coordination, and travel-related support tasks. This fully remote role is ideal for someone who enjoys organization, problem-solving, and helping ensure a smooth and positive travel experience for clients from planning through completion. - Assist with coordinating travel reservations, itineraries, and booking details - Communicate with clients regarding updates, confirmations, and travel preferences - Manage scheduling changes, follow-ups, and general support requests - Maintain organized client records and accurate travel documentation - Help ensure all travel plans and client needs are handled efficiently and professionally Qualifications - Strong communication and organizational skills - Comfortable working independently in a remote environment - Customer service, hospitality, or administrative experience preferred but not required - Detail-oriented, dependable, and comfortable using online systems - Ability to multitask and manage timelines effectively - Must be a citizen of the US, UK, Australia, and LATAM Benefits - Fully remote with flexible scheduling opportunities - Training, onboarding, and ongoing team support provided - Opportunity for growth within the travel and hospitality industry - Supportive team environment with structured systems and resources

View details: Travel Support Coordinator

United States + 3 more

Apply

Customer Experience Representative – Contractor

ALT

We’re on a mission to unlock the value of alternative assets, and looking for talented people who share our vision.

Customer Support3 hours ago

Contract Remote Mid LevelTeam 51-200H1B Sponsor

Company Site LinkedIn

• Engage with collectors through chat, email, and phone support • Handle complex account questions and resolve issues with empathy and care • Document interactions and escalate issues as necessary for quick resolution • Collaborate with cross-functional teams to enhance service quality • Gather customer feedback to identify trends and suggest improvements

View details: Customer Experience Representative – Contractor

United States

Apply

Customer Service Representative

Verida Inc

Customer Support3 hours ago

Full Time Remote Mid Level

Role Description This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. Essential Functions - Assists callers efficiently and in a polite, courteous and professional manner at all times. - Conducts appropriate screening and eligibility functions. - Obtains correct information to schedule appropriate modes of transportation. - Maintains current knowledge of local operating transportation policies. - Accurately and effectively uses trip scheduling and dispatch software. - Maintains client, company and employee confidentiality. - Communicates with facilities and/or providers as necessary to assure efficient transportation services. - Coordination of urgent care and/or discharges with Trip Validation Specialist. - Keeps Supervisor informed concerning scheduling and/or service delivery problems. - Completes all required records and reports. - Effective use of telecommunications systems. Qualifications - High School graduate or equivalent. Requirements - Excellent communication skills. - Basic computer and typing skills. - Type 30 wpm. - Customer service experience. - Able to work in a busy environment. - Able to work independently or with a team.

View details: Customer Service Representative

United States

$14 / year

Apply

Production Support Specialist

Agile Six

We're a team of problem solvers looking to help build a better digital & human-centered government. #hiring #remotework

Customer Support4 hours ago

Full Time Remote LeadTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Plan, prioritize, and schedule Helpdesk activities to ensure maximum issue resolutions within committed SLAs • Record any incidents and provide support to all end users with the help of the team while documenting resolutions • In collaboration with team members and leadership, implement and iterate on enterprise level support processes, procedures, and documentation • Build a help desk work stream that supports our application's end users and informs how to triage across the larger ecosystem • Monitor and report on key production support metrics to track operational stability and identify actionable insights to drive continuous improvement • Provide leadership within this work stream, going beyond ticket processing to shape the direction of help desk operations • Communicate issues and resolutions clearly and succinctly across all levels of the organization, using standardized language and terms • We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

View details: Production Support Specialist

United States

$132.3K / year

Apply

Customer Care Strategist

Higher Logic

Some people connect businesses to people. Others connect people to people. We do both. #AllTogether

Customer Support4 hours ago

Full Time Remote SeniorTeam 201-500H1B No Sponsor

Company Site LinkedIn

• Own retention and renewal outcomes for an assigned book of business, with accountability for customer health, renewal strategy, and risk mitigation. • Take a hands-on, whatever-it-takes approach to retaining customer accounts, stepping into issues directly and doing what is needed to move the account forward. • Lead proactive account reviews and executive conversations focused on customer goals, adoption, business value, risks, and next steps. • Identify customer challenges, business risks, and gaps in adoption, then drive clear action plans to improve outcomes and protect retention. • Operate with a high degree of ownership and urgency, recognizing that no task is too small when customer retention or account health is at risk. • Partner cross-functionally with Customer Success, Sales, Support, Services, Product, and Leadership to resolve issues, align resources, and move accounts forward. • Identify and communicate upsell or cross-sell opportunities when they align to customer needs and goals. • Capture and elevate customer feedback, market insight, and product gaps to help influence company priorities. • Develop and improve playbooks, engagement strategies, and operating rhythms that increase team effectiveness and customer retention. • Provide guidance, coaching, and strategic support to Customer Success Managers on complex accounts, renewal risk, and executive engagement. • Represent Higher Logic with professionalism, accountability, and sound judgment in all customer and internal interactions. • Perform other related duties as assigned

View details: Customer Care Strategist

United States

Apply

Managed Services Coordinator

ePlus Technology, inc.

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging: We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Customer Support4 hours ago

Full Time Remote Mid LevelTeam 1,001-5,000

Role Description We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards. The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability. Your Impact - Support day-to-day operational and administrative activities for Managed Services projects and customers - Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy - Manage customer billing activities, including prorations and invoice validation - Assist with revenue recognition tracking and financial reconciliation processes - Review project costs versus sell values to ensure financial accuracy - Understand and manage PO structures, including sub-POs and services POs - Coordinate and maintain project documentation and operational records - Validate vendor start dates against customer-facing commitments and billing timelines - Identify discrepancies, investigate issues, and drive timely resolution - Maintain strong adherence to internal processes, controls, and operational standards - Communicate proactively with internal teams regarding project, billing, and operational updates Qualifications - 2+ years of experience in an administrative or operational role - Experience working in Managed Services in any capacity - Customer billing experience - Basic accounting knowledge and financial understanding, including: - Proration calculations - Revenue recognition concepts - Cost versus sell analysis - PO structures and management - Project reconciliation - Ability to interpret SOWs and validate financial accuracy - Strong understanding of vendor start dates and customer-facing commitments - Excellent attention to detail and organizational skills - Strong communication, follow-through, and problem-solving abilities - Ability to work effectively in a fast-paced and evolving environment Requirements - Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems Benefits - The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. - Compensation package may include other components such as commissions and discretionary bonuses. - ePlus offers a full range of medical, financial, and/or other benefits, including: - 401(k) eligibility - Employee stock purchase program - Various paid time off benefits, such as vacation, sick time, and personal leave - Details of participation in these benefit plans will be provided if an offer of employment is extended. Company Description At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance that supports our employees’ varying needs - Embracing communities - Commitment to Diversity, Inclusion and Belonging

View details: Managed Services Coordinator

United States

$24 - $34 / hour

Apply

Part-Time Special Education Tutor

The Teacher Tutors

Customer Support5 hours ago

Part Time Remote Mid Level

Role Description Teacher Tutors is hiring a certified Teacher of Students with Disabilities to join our team on a part-time, flexible basis. This role is ideal for special education teachers who want to work one-on-one with students outside the classroom — supporting kids with IEPs, 504 plans, and learning differences in a setting where you can actually meet each student where they are. You'll work with K–12 students across a range of profiles: - Dyslexia - Dysgraphia - Dyscalculia - ADHD and executive-function challenges - Language processing differences - Autism-spectrum learning profiles Sessions take place in students' homes, online, or at our Livingston, NJ office. We do our best to match families to tutors based on your preferred travel radius — you tell us how far you're willing to drive, and we work within that. Responsibilities - Deliver one-on-one tutoring sessions tailored to each student's learning profile, IEP or 504 goals, and academic needs. - Plan lessons and prepare materials grounded in evidence-based special education practices — structured literacy, multisensory math, explicit instruction, and executive-function coaching as appropriate. - Coordinate with families, classroom teachers, and case managers when invited, so tutoring reinforces (rather than competes with) the student's school program. - Track progress across sessions and adjust pacing, materials, and strategies based on what's working. - Submit a short session note after each tutoring session and flag concerns to our Director early. - Communicate clearly and warmly with parents — many of our families have been frustrated by past tutoring fits, and trust is built session by session. - Contribute to our team's shared practice: share what's working, ask questions, and help us keep raising the bar. Qualifications - Valid Teacher of Students with Disabilities (TOSD) certification in New Jersey, or equivalent Special Education certification from another state with NJ reciprocity. (Dual certification in a content area or in elementary education is a plus.) - Classroom or resource-room experience working with students who have IEPs and 504 plans. - Working knowledge of common learning differences and the instructional approaches that support them (e.g., Orton-Gillingham or other structured literacy methods, CPA math sequencing, executive-function strategies). Specific training credentials are welcome but not required. - Strong communication skills and the patience to work with students who may arrive frustrated, anxious, or burned out. - Ability to plan individualized sessions and adapt in real time when a planned approach isn't landing. - Availability for afternoon, evening, or weekend hours during the school year, with some flexibility during the summer. - Comfort with educational technology — Zoom or Google Meet for online sessions, plus standard tools for sharing materials and tracking progress. - Reliable transportation for in-home sessions. Requirements - Pay range: $40–$50/hour, based on certification, experience, and subject area. - W-2 (default): Most part-time tutors join as W-2 employees. Teacher Tutors handles payroll, taxes, and provides liability coverage during sessions. - 1099 (optional): Tutors who prefer 1099 contractor status are welcome, provided they carry their own professional liability insurance and operate through a registered LLC. Documentation will be requested during onboarding. Coverage area We serve families across northern New Jersey, with most in-home sessions concentrated in Essex, Morris, Union, and Bergen counties. When you join, you'll let us know your preferred travel radius from home, and we'll match you with students within that range. Online sessions are available statewide. Nice to have - Background in Wilson, Orton-Gillingham, Lindamood-Bell, or similar structured-literacy training - Experience administering or interpreting psychoeducational evaluations - Bilingual (Spanish, Mandarin, or other languages common in the communities we serve)

View details: Part-Time Special Education Tutor

United States

$40 - $50 / hour

Apply

Appeals Representative II

CERIS

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Customer Support6 hours ago

Full Time Remote Mid LevelTeam 501-1,000

Role Description The Appeals Representative is responsible for reviewing, analyzing, and addressing provider inquiries and appeals via email, fax, telephone, or written correspondence in accordance with regulatory guidelines, client policy and instructions, and industry standards, along with CMS and state guidelines. This role ensures that all appeals are set up accurately and in a timely manner, supporting the appeal process efficiently. Essential Functions & Responsibilities: - Receiving and analyzing appeal documentation to determine appropriate actions - Accurately setting up and initiating the appeals process timely, ensuring information aligns with provided documents - Ensure compliance with HIPAA, CMS guidelines, and client instructions and policy standards - Utilize applicable tools and resources to complete setup - Additional duties as assigned Qualifications - Knowledge of Medicare, Medicaid, and commercial insurance guidelines - Strong attention to detail, time management, and organizational skills - Excellent written and verbal communication skills - Knowledge of medical terminology and CPT/ICD codes - Proficiency with Microsoft applications Requirements - High school diploma or equivalent - 1+ years of experience in healthcare, insurance, claim processing, or customer service - 1+ years working with customers in a fast-paced, deadline-oriented environment - 1+ years of experience as an Appeals Representative - Strong technical skills with the ability to work across multiple software systems and work remotely with self-management skills Benefits - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401 K - ROTH 401 K - Paid time off Company Description CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

View details: Appeals Representative II

United States

$20 - $30 / hour

Apply

Customer Service Representative

WTW

We transform tomorrows

Customer Support6 hours ago

Full Time Remote Mid LevelTeam 10,001+H1B No Sponsor

Company Site LinkedIn

Role Description WTW has an exciting seasonal opportunity for a motivated Customer Service Representative in its Via Benefits business. This role involves managing customer relationships, working in a high-volume environment, and providing a great customer experience to drive loyalty. Your goal as a Customer Service Representative is to be an advocate for our participants and assist them with enrollment questions, applications, general concerns, and questions about their accounts. You will spend approximately 95% of your day in phone conversations exercising patience, kindness, and expertise. Although this temporary role is open for remote work, you must be a current resident of the following states to be considered for this role: - Alabama - Arkansas - Arizona - Delaware - Florida - Georgia - Idaho - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maryland - Michigan - Mississippi - Missouri - Nebraska - Nevada - New Mexico - North Carolina - Ohio - Oklahoma - Oregon - Pennsylvania - South Carolina - South Dakota - Tennessee - Texas - Utah - Virginia - West Virginia - Wisconsin - Wyoming Customer Service Representatives will start at $16.50/hr. and will be eligible for OT when required during peak season. In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the WTW 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law. When you apply for the Customer Service Representative role, you will be placed in one of four specialties: - Application Customer Service Representative (ACSR): Use a consultative approach to finalize the participants' application in a structured process and clearly articulate application verbiage to meet legal requirements. - Customer Service Representative (CSR): Assist participants with enrollment issues, applications, general questions and concerns, and facilitate their Health Reimbursement Accounts (HRA). - Active Funding Representative (AFR): Assist actively employed participants with debit card issues, general questions, and facilitate their enrolled funding benefit plans, including Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Commuter and other available benefits. - Service Operations Administration Resource (SOAR): Provide administrative support to internal teams and participants through task assignments supporting enrollments, Health Reimbursement Accounts (HRA), and general issues, including outreach and auditing responsibilities. Qualifications - Technical proficiency: the ability to manage multiple open computer windows, use Microsoft Office, and learn new computer systems. - Ability to read, analyze, and interpret documents and detailed correspondence, procedure manuals, and applications. - Must be able to complete a paid intensive training program and pass a final test; training covers computer systems, Medicare, enrollment, fundamentals of a Health Reimbursement Account (HRA), compliance regulations, and application processes. - High school diploma or equivalent required. - Ability to work varying shifts/hours/days. - Proven success in customer service and/or consultative sales environment preferred. - Mandatory overtime may be required. - Other duties as assigned. Requirements - Work-from-home requirements: Equipment provided! - Distraction-Free Environment - All applicants will be required to have a separate confidential and distraction-free workspace. - Internet - The applicant will secure and be responsible for paying their own internet expenses including a minimum upload speed of 10 MB/s, and a minimum download speed of 100 MB/s. - Personal smart phone or other device able to authenticate to a Virtual Private Network (available via application download). Benefits - WTW 401(k) Savings Plan. - Employee Assistance Program (EAP). - Commuter Accounts program. - Any other benefits required by law.

View details: Customer Service Representative

United States

$17 / hour

Apply

Customer Support Manager-Tier 2

Fortive

Customer Support7 hours ago

Full Time Remote LeadTeam 10,001+Since 2016H1B Sponsor

Company Site LinkedIn

Role Description The Customer Support Tier 2 Manager leads a team of technical support engineers responsible for resolving complex customer issues and acting as a critical escalation point within the support organization. Team will consist of 10 - 20 support professionals and manage Tier1-escalated customer support cases for multiple SAAS products that include but not limited to Maintenance Connection, Meridian, Redeye, TMS and Vx Field. This role combines deep technical expertise, leadership skills, and business insight to ensure timely resolution of escalated cases, drive operational excellence, and foster collaboration across Tier 1 Support, Technical Operations, and Engineering teams. This manager also plays a key role in product readiness, knowledge sharing, and continuous improvement initiatives. Key Responsibilities - Team Leadership & Operational Management - Lead and mentor Tier 2 support engineers, ensuring high performance and professional development. - Manage workload distribution, prioritize escalations, and maintain service-level agreements (SLAs). - Oversee on-call coverage and ensure readiness for major incidents and post-production validations. - Escalation & Technical Investigation - Supervise intake and response for Requests for Assistance (RFAs) from Tier 1 Support. - Guide the team in troubleshooting complex technical issues involving databases, application servers, and integrated technologies. - Ensure effective collaboration with Tier 3 Engineering and Technical Operations for unresolved cases. - Cross-Functional Collaboration & Customer Engagement - Act as a liaison between Support, Product, and Engineering teams to prioritize issues and influence release planning. - Join strategic customer meetings to support resolution of high-impact technical concerns. - Oversee Jira ticket management for defects and enhancement requests. - Product Readiness & Knowledge Management - Drive creation and delivery of training materials for new releases. - Ensure the Support Knowledge Base is accurate, comprehensive, and up to date. - Incident & Change Management - Represent Tier 2 Support in triage meetings, ATCM sessions, and operational readiness activities. - Lead participation in major incident calls, RCA workshops, and smoke testing after production changes. Qualifications - 5+ years of experience in technical support or product support roles within a SaaS or software organization, including 2+ years in a leadership capacity. - Strong troubleshooting skills across databases, application servers, and cloud technologies. - Proficiency with support tools (e.g., Jira, Salesforce, Zendesk) and diagnostic utilities. - Excellent communication, leadership, and cross-functional collaboration skills. - Ability to manage multiple priorities in a fast-paced environment. - Familiarity with Agile development and release processes is a plus. Performance Metrics - SLA compliance for escalated cases. - Team productivity and resolution quality. - Customer satisfaction (CSAT) on escalated cases. - Contribution to product readiness and training initiatives. - Knowledge base accuracy and improvements. - Effective participation in incident and RCA processes. Location preference - Austin, TX Pay Range - The salary range for this position (in local currency) is 76,700.00 - 128,100.00. Bonus or Equity - This position is also eligible for bonus as part of the total compensation package. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

View details: Customer Support Manager-Tier 2

United States

$76.7K - $128.1K / year

Apply

8,591more opportunities are still waiting for you.Log in now and take your next shot before someone else does.